I went to Rockler once at the Denver location. What a contrast from Woodcraft. I interacted with several staff members and they didn't seem that knowledgable about their products while snobby at the same time. Woodcraft of Loveland, Colorado has staff super knowledgable, helpful, and overly willling to offer ideas and advise. I learned so much because the Woodcraft staff seem like its their job to interact and educate where they can. I'm sure this varies by location but these two stores tell a different tale. I become a confirmed Woodcraft fan after my Rockler experience. Also, when I got home from Rockler, I realized they sold me a protion of purpleheart thats cracked. I never had any issues or complaints about the products bought at Woodcraft. In fact, twice from pen kits, I damaged a piece and they replaced it without any issues. Great customer services will keep me coming back. read more

Wayne and his team have done an amazing job at making this store a pure gem of a resource for woodworkers. And, if it's not in the store, they'll get it for you. Those new to the craft will probably find it overwhelming but the knowledgeable staff are there to help you navigate through it all. read more

Today your guys didn't know how to use my gift card. I had to charge my purchase. This has happened before. They said I should use it online. Then they said wood was not 15% off but, which is clearly stated as such, but that they would give me 10% off because they said they were wrong. Then I scratched a ticket for $5 off which they did not give me. I bet I have spent $10000 in your store, only getting worse... Guess I will only buy online... Yuk! read more

My wife discovered this place. After she brought me there, I have to say it is pretty awesome. They have not only the area's best selection of wood-related tools, but an extremely impressive selection of raw material (wood!) to choose from. The employees know woodworking and are happy to give advice, and that's something you can't get shopping online. read more

Love this place. I expected prices to be much higher on things than say Home Depot but they are spot on. The variety of wood is amazing and the staff is outstanding. Those I have spoken with are woodworkers and artisans and are very willing to help out a newbie. read more

Wood craft is a great place to go to if you like working with wood. The employees are very helpful and want to talk about projects, helpful tips and tricks. You can get a lot of different woods you can't get at the box stores. The only one thing is that they are pricey read more

Amazing customer service! Detailed, knowledgeable, and care about their customers. Hard to find this kind of service anywhere anymore. Check them out for your next project. read more

We have now been to this store innumerable times and spoken to them on the phone several times, as well. With the exception of perhaps one employee, this team needs some excessive coaching in customer service skills! It appears the team excels at servicing its regular woodworking clientele very well; however, my collective customer service experiences and my husbands experiences, both together and separately are a bit astounding in today's marketplace. If it weren't for the fact that they are the only vendor in town with the supplies that I need, I would have nixed being a customer months ago. Sad but true. read more

Great store! Ken was incredibly helpful taking the time to explain things to me and get a second opinion making sure I would be successful. Would definitely recommend these folks - Great customer service, super knowledgeable and a good selection of inventory!! read more

What a great shop! The gentlemen working were fantastic, taking the time to answer all of my questions, and I asked a lot. They were very knowledgeable, about projects and products!! Thanks for the best customer service I have had in a VERY long time. read more

This is the place to go for answers to woodworking questions! I needed help matching the finish on some older interior trim. The gentleman that helped me opened 3 cans and tested the colors on my red oak trim. He was very helpful explaining water-based, oil-based and gel stains and the pros and cons of each. Wish I'd gotten his name so I could give a personal shout out, but honestly, every time I've been there I have gotten the same great service from all the associates. Thanks Woodcraft! read more

Not impressed with the lack of good customer service. The staff was very condescending and rude.

Surprisingly, Northern Colorado has quite a few choices for woodworkers to shop. They run the gamut from elitist snobs to holes in the wall. Woodcraft is just a place to go get your tools, supplies, information, and start your project. The tool prices seem to be a little high compared to Amazon, but that's not really an apples to apples comparison. Everything local is high compared to Amazon. The staff are friendly and knowledgeable. Bob M. and Dee T. are two of the best resources I've encountered. The staff is a friendly bunch that make everybody feel welcome. My daughter can look at books or play her DS in the library, my wife can chat, or have a cup of coffee, and I can make rust spots on cast-iron tools with my drool in peace. The staff accommodates all levels of skill, including those who prefer to risk their digits in other pursuits. They have a good selection of wood, a good selection of tools, and a good selection of hardware, from the hard to find to the mundane. For a 'fine woodworker' this really is a one-stop-shop. Given enough money you could start with an empty space, and probably arrange to have everything you need to be building cabinets and furniture by the time you leave. This includes knowledge because they offer classes, and have an impressive selection of books. You don't get the sneering attitude that you do in another wood supply store around the area, and the clientele tend to be what a woodworker expects from other woodworkers. Regular guys/gals that like to stand around, shoot the breeze and compare stories about how they screwed something up, and fixed it, and it turned out better than planned. If you've ever thought about woodworking as a hobby, you owe it to yourself to get to WoodCraft in Loveland. Just ask your question, and relax, you're among friends. read more