Heavenly experience! I love the decor and relaxing quiet room beforehand, and my massage was…read moredivine. I definitely recommend Jessica!

Beware - you'll be asked to change your appointment multiple times, unfortunately if you're…read moreemployed and trying to book around your work schedules, this isn't the place to go to. I booked a couples massage for our anniversary several weeks ago and just got a SECOND request from them to reschedule. I explained that we both work and already switched our schedules once to accommodate a schedule conflict THEY had and asked if there was some way we could keep this scheduled time. They really weren't willing to help. We've been going to this spa for years for different services. I've always recommended them to others but not anymore.

Always great service, I can't believe this is my first time posting a review! The owner is…read morealways, so welcoming. My last 2 massages were performed by Dana. She asks the right questions before services are rendered. Any areas to focus on, any areas to avoid, what type of pressure, etc. She also is not overly chatty, which I LOVE! The conversation is casual, without being too much! She checks in throughout, to make sure that all is ok. She is very intuitive, as it relates to which areas need work, along the way. I leave feeling like a million bucks. I will continue to return to Gingie!!

Nice clean spa at ETON. Walked in on a Sunday. Moderately priced. Not sure I'd return , if so I'd…read moreask for a different therapist. I'm not sure she was a very experienced LMT. her forte appeared to be aesthetics. It wasn't awful but I did have to add more time, I just didn't feel like I received a relaxing enough service. I don't know if it was lack of experience or if she was afraid to touch me, her touch was very light and short. Odd. The extra 30 minutes was better but it was definitely at my expense. I paid for 90 minutes be had a decent 30. I also don't like that the message therapist is the one cashing you out, it feels like a sales experience not spa.

I am pregnant and have chronic migraine, so my mom wanted to do something nice for me and purchased…read morea massage for me as a gift. We looked at a bunch of local spots and were drawn towards Heavenly Healing Hands because the reviews for prenatal massage were so promising. I also prefer to support local businesses over chains like Massage Envy or something like that. My mom paid for the massage and was instructed to have me text Donna to schedule my appointment, so I did. And this is when it started to get weird. I have the texts saved from this, I'm not trying to sabotage anyone's business, but I wish I would've known this before selecting this place and my mom lost her money. 1) A day before the appointment, I got a text that she had a family situation come up and had to reschedule. So, we did. 2) Then, the week we rescheduled for, I got strep throat (I work at a school, it was going around). I immediately went on antibiotics and texted Donna to reschedule for the following week. However, she asked me to wait at least 3 weeks to schedule because she claimed that antibiotics "don't always work" (?). So, whatever, I rescheduled a second time. 3) Then, when that appointment was approaching, she texted me to reschedule again because she "stepped on a nail and injured her foot" (she gave a very detailed description of how and why it hurt). I rescheduled... again. 4) Then, when the next appointment was approaching (this is now months after my initial appointment was supposed to be), she texted that she injured her hand and that we'd need to reschedule but that I'd "get priority." At this point, I just kindly asked that we get a refund and cancel my appointment. She didn't respond. I proceeded to text over the next few weeks every few days asking if she received my message and when we would get a refund. Unfortunately, she continued to not respond. I'm now thinking this is a scam, and not a real business... I'm super disappointed and feel awful that my mom paid for nothing. Am I the only one this happened to? None of the other reviews seem to mention an issue like this.

I was scammed out of my deposit. I booked massage classes and after cancelling on me twice she went…read moreMIA

A wonderful massage. Legitimately blissful…read more Got a foot bath and a sinus massage, then an intense -- and much needed -- foot massage, then turned into a more standard massage of the neck and back. Jason, the masseuse, definitely knew what he was doing. I expect to be back very, very soon.

Blissful staff left customers waiting 15+ minutes for appointment without communicating when they'd…read morebe seen. And only offered an apology for the inconvenience. Won't be returning.

My husband and I met with Vanessa today for the first time and she was professional and prompt. I…read morelike firm pressure, and she did not disappoint. We get regular massages, but there were places on my body that responded to her technique very well. We intend to schedule more treatments with her soon.

Vanessa is very good at what she does. She gave me a incredibly relaxing massage. I really needed…read moreit. I really appreciate her strength. I am so fortunate that I found her. I look forward to every Monday massage so I can see her smiling face, experience her strong yet gentle hands and enjoy her wonderfully warm personality. Thank you

Facility is clean and welcoming and services have been great BUT, their rules of engagement are not…read morecustomer friendly and when you try to voice your dissatisfaction, instead of them being welcoming, they are anything but. It is almost like the people at the desk have been preconditioned in how they respond when people express their frustration and they are not interested in feedback. RUDE and pissy! I have been a member for years and have brought in multiple friends who have become members. When my family members from out of state visit I always set up appointments for them. They buy extra Svcs, they buy product, we tip well, we are the people you want as customers! When I try to use credits to pay for their services, they charge me a $10 transfer fee. One might ask the question why????? a couple of days ago I tried to schedule massages and facials for myself and a friend who is celebrating a milestone birthday. I wanted to treat her and use a couple of my credits. They wanted to charge me the transfer fee. I expressed my frustration, they didn't care. And then I was told that I couldn't even pay the transfer fee as I had three transfers and had exceeded my allowance for the year. I'm done. The individual with whom I spoke, could not have been more disinterested in my frustration and she just towed the corporate line. They have no idea how they are losing people that they don't lose. They're losing friends and gaining enemies who are not gonna say anything pleasant and instead, will speak disparagingly about them. I just retired after 48 years as a senior executive in a sales position for a large health insurance carrier. I know the drill, I know how you take care of customers. This company is not interested. Sad!

Horrible customer service at the front desk! I also cancelled my appointment more than 24 hours…read morebefore my appointment and they still charged my card.

I had the most relaxing and best massage experience I have ever had! I love the atmosphere! Erica…read moredid an awesome job! Excellent! Highly recommended! I am looking forward to the next appointment.

Erica is great at what she does! The massage was excellent and you even get to pick your own oils…read morein a very special way, you'll have to see her to find out. You have the space all to yourself during your treatment, love the way she decorates and how cozy her space is. Definitely coming back! Thanks Erica :)