1st update 8/28/2025 Still no communication from this company and every day the trim I asked for them to remove to check if the flooring installed was not cut with the proper spacing continues to left and now I can actually see that the floor was cut to long which is what I tried telling them.... I knew it! But of course the company that needed to provide the fix decided to deny that that was what the problem was .... Now that area is exposed and it is exactly what I said it was. So much for Woodland water restoration being a professional knowledgeable company. Don't trust this company Formal Statement of Incident - August 28, 2025 On August 28, 2025, following my updated review regarding the poor work performed at the residence where my family and I live, I received a direct phone call from Jason, the owner of the company in question. During this call, I made it clear that his company had been given the opportunity to correct the problem, but the homeowner decided--due to the company's unreasonable response and bully-like behavior--that they no longer wished to deal with them. In response to my review, Jason became hostile and began issuing threats directed at both myself and my wife. I immediately began recording the call, at which point Jason explicitly acknowledged and agreed that I could record our conversation. This recording, along with photographs, is now available as evidence of the company's conduct. During the course of the call, Jason: * Directly insulted me by calling me "stupid." * Verbally attacked my wife by telling her to "shut up," further threatening that he would make both her and myself "shut up." * Attempted to intimidate me by claiming that, as a renter, I had no legal right to post a review of his company since I did not directly hire or pay him. These statements are factually incorrect. Tenants and residents have every legal right to voice their experiences when they are directly affected by a company's work, especially when that work impacts the safety, habitability, and integrity of their residence. This situation extends beyond poor workmanship. It escalated into harassment, intimidation, and direct threats made by the company's owner himself. Based on these threats and the harassment my wife and I received during this phone call, I reserve the right to pursue this matter in court and to submit the recording as evidence of the company's misconduct. Signed, Adam R. 8/28/2025 Update - 8/29/2025 (Full version in images below) Yesterday was the first time your company communicated with me or my landlord since July 31, 2025. In that email, Shawna tried to label me "argumentative" simply because I did not accept your explanation for why the wood was bowing. The truth is, there is no ongoing leak. The stain on the floor has not worsened--it came from water left under the island after the original leak was never fully dried. Because the island was not removed, water traveled beneath it and damaged the opposite side of the house. You also still have not provided the photos you claim to have showing a dry meter reading before the new flooring was installed, despite multiple requests from both myself and my landlord's assistant. At this point, it is assumed they do not exist. For the first time yesterday, Jason (the owner) offered to send a plumber--unclear if at cost or not. Yet Ryan previously told me, "I'm not a plumber. You want to call one." This contradiction shows how your company avoids accountability. This issue could have been resolved by addressing the one section that failed, but instead you tried to blame a supposed new leak. Now the flooring has bowed, buckled, and popped the trim--clear evidence it was cut too long and installed improperly. Communication has been dismissive and disrespectful. Ryan laughed at my wife, refused to return, and falsely claimed your company offers no warranty. Shawna became combative and unprofessional. And yesterday, Jason escalated into vulgar insults, calling me "stupid," telling my wife to "shut up," and even threatening to "make us." He ended by calling me a "F***ing P***y." This is no longer just a flooring issue--it is a matter of accountability, professionalism, and basic respect for customers read more

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I would not recommend Woodlands Water Restoration based on our experience. Our upstairs toilet tank failed due to a manufacturing defect, causing water to leak into our downstairs bathroom through the vent. Wanting to prevent mold, we acted quickly and contacted this company after it was recommended to us. The project manager, Ryan D., came to our home and clearly told us this was a small job. He explained that if we used insurance, they would cut a hole in the ceiling, but if we chose to self-pay (which we did), no hole would be cut and the price would be reduced. I specifically confirmed this multiple times. However, the written invoice mentioned cutting a hole, so my husband reached out to Ryan to clarify. Ryan reassured us that what he verbally told us still applied and that the paperwork was just standard. When the technician arrived, he immediately began cutting a hole in our ceiling. When questioned, he said that's what he was instructed to do. We then tried to contact Ryan for 2-3 days with no response. After the equipment was removed, we received the invoice. Before paying, we contacted the office and Nikki told us someone would come fix the hole. Based on that assurance, we paid. A week passed...no one came. After following up again, a technician, Collin, finally arrived, only to give us an estimate to repair the very hole their team created...something we were explicitly told would not happen. On top of that, Collin told us that our bathroom exhaust fan was removed during the process. Additionally, the office manager later told us that in order to hook up their equipment, they HAVE to cut a hole. This directly contradicts what we were originally told. We were never informed of this requirement, and at no point was the full process explained to us. If cutting a hole was unavoidable, that should have been clearly communicated from the beginning. Not only were we misled about the process, but we are now being asked to pay to repair a hole that they themselves said was necessary to complete their work. Why would we be expected to pay twice for something they had to create in the first place? When we spoke with management and Ryan, they focused on defending their process rather than addressing the clear miscommunication and broken promises. Ryan even tried to claim he told us a hole would be cut, which directly contradicts the detailed notes I took during our initial meeting. We trusted their expertise and their word, and now we're left with a damaged ceiling and additional repair costs they expect us to cover. Still dealing with it 2 months later and we have called for our exhaust fan to be returned and NO ONE WILL GIVE US A CALL BACK REGARDING OUR PROPERTY! This experience was frustrating, unprofessional, and poorly communicated from start to finish. read more

Just say no. I would not have them clean a flooded barn, poor communication from their staff and just poorly run. Just say no read more

Terrible company. They left a thick layer of dust coating everything in my parent's house and did not even offer to clean up their mess! My parents are in their late 80s. I would NOT recommend using this company under any circumstances. They have left a huge mess for my parents to deal with and was a terrible experience. read more

I had this company come out and mitigate a water damage job. They had poor service, they promised they would cover all doors and items with 6 mil plastic- no so! They had to be called several times to set the equipment in the house that was piled up in my garage for storage for 2 days. they left it unattended for 6 days blowing debris from Sheetrock removal all over a 4200 sf home both floors upstairs and downstairs. They grossly over billed my insurance company for services not provide by triple the amount. I know because I was in the business for 20 years. Choose another company. They left trash and debris in my garage, they did not remove lock box from front door. They did not clean up all the mess. Choose wisely and choose another company. July 2025 read more

If i could give negative stars i would. Very unpleasant experience. Charged me 2,536.48 for "mitigation". Had almost 2 moths pass and still work was not completed. Several no shows, no return phone calls. Had such anxiety and frustration. read more

Woodlands Water Restoration - General Contractors Near Me - Spring, Texas

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This was the worse nightmare I have had dealing with Woodlands Water Restoration(WWR). After water line broke and flooded first floor All water soaked rugs were thrown on backyard grass with no further action. Later agreed to have commercially cleaned and returned but this never happened. Gutted first floor before checking with insurance company for allowed coverage. Damaged master bed when one person attempted to drag it away from wall instead of getting additional help to carefully lift it up and move it. Workers used bathroom vanity sinks to clean paint brushes and mix grout. WWR contracted with PG company as either contractor or employee to restore the house. PG's work was never supervised by WWR and I pointed out shotty or incomplete work to be addressed. PG complained to WWR and I was instructed that only WWR would talk to PG and not interfere with the "process." Even though it was my house and insurance paying the tab. After work completed (?) Insurance company allowed 7 hours for final clean up but one worker dry mopped floor and left dust covering every thing else. read more

We decided to use this company for mitigation. After the mitigation was complete, they were supposed to come out and give me a quote and start the repair process. After they picked up they're equipment, I never heard back from them again. I called the salesman multiple times to set that up and he would constantly tell me that he was going to pass on the info to the project manager. Never heard back from them. The dont care about small jobs I guess. read more

After dealing with a leaky pipe in my kitchen, Woodlands Water Restoration did a great job of mitigating and reconstructing my kitchen. Devin was awesome in working with the insurance adjuster, Jamie's crew made my kitchen look as good as new, and Rob orchestrated it all. The process took a little longer than I hoped but the end results were worth the wait. I highly recommend this company! read more

I would not recommend Woodlands Water Restoration to any homeowner who has water damage. Ryan is the salesman, once he gets your signature you'll never hear from him again. He sends David D. who also never returns calls. After drying out my house, they hounded my insurance company to get their reimbursment. over 10k within 2 months of the event. When it came to me working with my insurance company to get reimbursed for construction work WWR did, they were useless. Throughout the project I requested receipts and "status reports" for work that was being done; labor, materials, etc. and what this was costing compared to what the insurance estimate would cover. It was as if David D didn't understand what and why I was asking? He played dumb really well. I had "extra" work done to my bathroom which was not part of the water damage claim. I repeatedly requested a separate invoice from WWR for just the work that was covered by insurance but all they would provide is one big fat bill. Which of course the insurance company questioned. They contacted me saying they would have to review the line items to subtract the non-covered work which which held up my reimbursement for months. And the implication was I was trying to pull something over on them. They shorted me on my reimbursement because I couldn't get the information I requested from WWR. Long story longer, the construction guys who did the work at my house were pretty good. Tho I could not communicate very well with them due to language barriers. Between that and never getting straight answers from David and WWR it was such a frustrating experience. I would NOT recommend WWR. When your house is flooded and you need to get work done asap it's usually not possible to do the research on good companies. But take the time! Read the review on these water restoration companies and avoid the scams. They make out great and leave you holding the bag. read more

It was a pleasure working with the folks at Woodlands Water Restoration (Michael and Ricardo in the field, Jennifer in the office and the owner Jason). Typically, if you have to use their services that means something bad has happened. They walked us through the process, advocated for us to our Insurance Company, got the work done in a reasonable timeframe, and the work was done really well. At the end of the process, my wife and I discovered that we had overpaid by a couple grand. It turned out that there was a dispute in billing between our Insurance Company and Woodlands Water Restoration, and rather than keeping us in the middle of their dispute, the owner of Woodlands Water Restoration, Jason, asked to give him a couple weeks to see if they could reconcile with our Adjuster who at that time was not returning any attempts of communication. If they could not work anything out, Jason said he would make us whole, and he did. Construction/restorations/remodels are messy and rarely to go plan and or don't meet timelines or expectations, but to work with a company and an owner who has the character to do the right thing is worth every dollar. read more

Using this company was a mistake. It cost us months of renting out our new condo (appx project dates: 1/18/21-3/26/21) and the work completed is not professional. We could have handled this job in a timely fashion with better results on our own. However, I was about to have baby #3 (3 KIDS UNDER 3YRS) and this project took us by surprise so the salesman, Richard, sold us on the idea that we could be hands off from dealing with it. We took that leap of faith after challenging him with some of the negative reviews we found online. We never heard from Richard again. The original job took twice as long as promised or their "worst case scenario date". We were on our way to the final walkthru when the workers that were finishing up and cleaning their supplies in our sink, flooded the kitchen (debris covered our sinks and tub from them washing tools) and water had leaked into the unit below us. The kitchen floors had to be torn back up and redone again. But when they fixed it, they put the floors down in a different pattern. So then it had to be redone for a 3rd time. The original project included the following issues: the patch job was bad and the correction is not great but it's difficult to correct something that should have been refloated completely. Poor cuts in the floors, floors not leveled even tho we paid more for level to have it done right, baseboards poorly installed, cuts were unprofessional, nail holes not filled, paint not taped off, switch plates/electrical plates weren't removed but rather painted around, flooring patterns not consistent, furniture not replaced in the original places, and paint splatters cover the new fishing poles we just bought. They dented the fridge when they pulled it out. The workers set the AC to 50 degrees which caused the unit to freeze over and stop working. We purchased this as a 2nd home/investment property less than a month before discovering a leak and had just filled it with new decor. The dust from this project covered everything in the condo because they didn't thoroughly cover our furniture and household items. Even though WWR charged some sort of cleaning fee, they did not clean. The workers used our 3rd story porch to saw and make cuts and never cleaned up the sawdust. The neighbors were not happy that debris went to their porches. This company had workers sawing and cutting thru the night causing noise complaints from the new neighbors as well as cops being called. We reached out to the owner who assigned someone new to us and promised to make it right but the damage had been done and it was difficult to be remedied. Then the Texas freeze occured which delayed projects further. At this point, we were depleted emotionally. The time had been lost, the money had been spent and we never did hear from the owner again. In hindsight, we've been totally taken advantage of. Dwayne(who worked very hard to fix this nightmare, was extremely easy to work with and good with communication and timeliness)replaced our first project manager and attempted to pick up all the broken pieces and remedy our problems. However, the owner should have taken over to see this out thru the finish line. I'm not exactly sure why this was so poorly executed but it's clear this company takes full advantage of insurance claims as they did ours. After the original project started, we realized the upstairs bathroom flooring wasn't quoted despite being the same flooring of the downstairs (an oversight) and WWR charged us hundreds of additional dollars to complete appx. 15 sq ft. They will get their money in every way possible. The explanation was because the the toilet needed to be reset. Our entire project cost over 9k. 9k should have been put to better use. read more

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If only I'd seen all the negative reviews on this company before we engaged them. The other negative reviews are spot on. This company came and did our water mitigation and then nothing, for months. We've been passed from project manager to project manager, each time having to start the process all over. We are 4 months out and still have no flooring and no dry wall. They are completely unprofessional. Do not return calls, don't show up. Run fast, run far. Edited to add after business owner reply that they had done an "acceptable job with the water mitigation": actually you didn't. When the new company came in, they found mold growing under the cabinets in the kitchen that I had repeatedly asked your team about. I was assured the water hadn't gotten under that side of the cabinets even though I kept telling your team that I had seen it with my own eyes. Well the new company found the mold right away and we had to completely rip out all the cabinets because of it and rebuild them which cost us several more months of work. The other thing y'all did that was never fixed was put a chink in one of tiles while removing the carpet. We've had to provide our own fix to that solution even though y'all really owed us the money to replace the tile but we were so done with your company that we just took care of it ourselves to save ourselves the unbelievable frustration of working with you any further. So, no, your company did not do an acceptable job with the mitigation. read more

By far this is the best company that I've worked with since this pipe freeze. They where on point honest and very professional. Woodlands water restoration helped me with our home. I can't thank them enough! I highly recommend this company read more

Wonderful company, Richard was the water tech that came out and looked at my issue. He was able to send techs that same day! I highly recommend this company. read more

I called WWR for an in-home evaluation for ceiling damage due to a leaking roof vent. Tech came to the home and did a detailed assessment including the attic and ceiling and told me that I would have a written estimate within 2 hours via email. It's now been seven days, and no estimate to date. After multiple text messages, emails, and phone calls, NO Estimate. I am at a loss for this poor representation from Woodlands Water Restoration. I have to assume that WWR didn't want to do the job yet failed or didn't know how to communicate this to me. Can not recommend Woodlands Water Restoration for any work due to their poor customer service. read more

Very prompt, efficient and friendly. We had a leak and they came out right away to help take care of it. Thank you, Daniel!

Dishonest company. They left my grandparents without floors for over a month... the floors are still not done. They over charged them for the project to begin with. The damaged more and refuse to pay for the damages... my sick grandfather shouldn't have to worry about a company that's supposed to be professional to damage more and lie to him. This company will never hold its head up high if they don't take care of your clients and take responsibility for their mistakes.... wish I could give them a zero. Grandparents are having to hire another company.... read more

We were pretty nervous about starting to tear things apart after a water leak damaged some ceiling, walls, flooring and built in bookcase. Devin and Kyle did a very nice job removing sheet rock and getting the drying process started without doing more "destruction" than necessary! Good job cleaning up and hauling off the debris. read more

I worked with Project Manager Chris Martin to make repairs to our bathroom floor. He showed up on-time and was very polite and helpful. He gave me an estimate on the spot and said they could start work after the Labor Day weekend. That wasn't desirable but understandable. However, Chris called me the Friday before Labor Day and said he could get a crew to come out and start the job the next day. Hector and his son came out, again on-time and worked throughout the day and was able to complete the entire project in one day. They did a great job and were very courteous and cleaned up afterwards. Every interaction I had with this company was excellent and I'd use them again without hesitation. read more

Our plumbing had different plans this Christmas when Mother Nature came in with frigid temps. We had 6 busted pipes in the attic which resulted in the ceiling falling in the living room, kitchen and master bedroom. Unfortunately by the time we got home, it had fallen in and created a mucky mess. I immediately posted on social media for recommendations on what to do? Woodlands Water Restoration was the first to call back and I'm so thankful! Their technician came out promptly and accessed the disaster. The very next morning their team was here and ready to get started! They were quick and efficient! After a few days of their equipment drying out the water, their rebuild coordinator came out to direct to rebuild it back! We had our laminate flooring replaced, all of my lower kitchen cabinets as well as the sheet rock and carpeting. I loved the fact that I could let their team work and I didn't have to watch over them. I was able to get prompt communication throughout the process, which overall was extremely quick and we are more than pleased with the updated final result. I appreciate all that Woodlands Water Restoration has done for our home and my family. read more

Never showed up on time. Continuously delayed completion. Say one thing on Monday and on Tuesday come back with a million reasons why they couldn't follow through. Piss poor communication and the workmanship reflected that as well. Although the laborers were fairly kind, their supervisors, as well as the company owner were rude, disrespectful and condescending. Wouldn't recommend. I don't care that if you can't find me in system once you decide to respond. I am a very dissatisfied customer and I have the paperwork and the pictures to prove it. If there was a way to give negative stars, I would gladly do so. read more

At the time of this review this company has been operating illegally in the state of Texas for the past 4 months (see attached screenshot). This has come to my attention after the owner refused to follow simple instructions bringing into question about if they do other things correctly. A quick search found that they in fact do not follow the rules and perform shoddy work, which apparently other yelpers agree with me on. Use any other company, you will definitely regret going with Woodlands Water Restoration. read more

Woodlands Water Restoration - General Contractors Near Me - Spring, Texas

Richard DeLuna came into our house promised my elderly parents that he was going to make them such a great deal. Lied to my Dad who is a Vietnam Vet who needs a liver. That he was going to take good care of their house. Had them sign and sent two young boys in to pull up floors take out Sheetrock. During this time the managed to break a 8000.00 water softener and filtration system and flood our spare bedroom. Then put wet boxes on our bed spread and manages to break the bed. They had our water turned off for 4 hours. When I spoke to Jason about this, and explain to him my father had no liver function so the medication he takes he has to use the restroom a lot. He then told me to take my dad to use the bathroom in the yard, or to a neighbors house. He refused to pay for the damage to the bedspread from the wet boxes and to the antique sleigh bed. They over charged our insurance. I did not hire them to do the remodel do to the fact the bid was way over priced. This company took advantage of my elderly parents. After this review was posted Jason called my mothers phone stating if I did not take this review down he would get a lawyer. I did not lie on this review and will stand by my review. I will not be bullied by this man. read more

My ceiling in the bathroom had a leak and I needed a restoration company to do the removal and repair for my problem. I hired Woodlands Water Restoration to come do this job for my home. They removed way too much that wasn't even effected by the problem! They charged way too much for this job. Today we are reporting them to my Insurance Company for fraud. They did the mitigation and charged my insurance company over $5,800. For the repair they will not show up or even bother to call to do so!! read more

This company came out with fans and pulled out the sink and baseboards and charged $3K for this. Way over charged. The company they recommended for the contractor never showed up. I would never use them again! read more