They did work on my home...ended up dinging up walls throughout my house. Despite spending over 10K…read moreon their services, when I asked them to spend a couple hundred dollar to fix my damaged home/walls...silence and broken promises. I'd pick a different company.

This company is horrible. The head guy Hugo is very dishonest. DO NOT Use these guys. He did his…read morerestoration work. After he had just begun, the owner, the GC, and the insurance adjuster all told him to stop so that the adjuster could take pics and he refused to do so. All the time he said he was taking pictures of the damages and the cause of the leaks. When all was said and done, he didn't have the proper pictures and all his work was covered up so that nothing could be made of the cause of the leaks. Then he was asked repeatedly to send the pics which he finally did, but made excuses why the wrong pics and insufficient pictures were sent. He has horrible communication skills. He doesn't follow through. He claims at the beginning to be able to help with the insurance claim and work with the adjuster, none of which did he do. He has cost 10s of thousands in losses due to the fact that no claim can be made now on the insurance. He's a fast talker and does the work quickly just to get paid and move on. I would not trust this guy. He doesn't know what he's doing as far as recording for the insurance, writing reports, or talking to insurance adjusters. This company was an epic fail!!!

After devastating damage to my home from busted pipes Mitchel & his team came in with a plan &…read moreexecuted that plan effectively. I really appreciate that he communicates throughout the entire process & anytime I ask a question he would answer my call. I will definitely recommend his service.

Dana R. GREAT JOB! Mitchel, our remediation expert and his staff were awesome. They came to our…read morerescue during the February 2021 winter storm. Team was professional, courteous & efficient. When Mitchel was contacted with questions or concerns during the process, he would respond promptly in spite of all the other customers he was servicing as well. I highly recommend this Company should you ever need restoration services, YOU TOO will be pleased with his services.

MY PERSONAL RECOMMENDATION - RUN FROM THIS COMPANY…read more After receiving a bill for over $6000.00 for less than 4 days of fans running in my home 50% of the time, I called to speak with the owner to inquire about the outrageous charges on the bill and charges for unauthorized work performed by her employees, she said she would look into it. Well instead of looking into it, she just emailed me her husbands phone number and said I should talk to him because she wasn't there? I spoke with the husband for about 2 unreasonable minutes, that was a total waste of 2 minutes. Might as well been trying to talk to a wall. Just asked him to revisit the bill and to work with me on this. He refused even though they did work they were not authorized to do and charged for equipment that was not in operation 50% of the time. Overall talk about taking advantage of people. After a water pipe burst and basically flooded the first floor of our home, ruining all wood flooring (4 rooms), tile floors and kitchen cabinets. We contacted a local contractor to help with this devastating and horrifying situation. The contractor removed all visible water from all the floors and the better part of all baseboards effected. Problem #2 We're in the process of selling the home and it's under contract with Buyer. About 3 days into this disaster, we were unfortunately referred to Restoration 1 by our Insurance Adjuster, he felt the home wasn't drying fast enough. We contacted Restoration 1, they responded on the same day. When they arrived, they had me sign documents that was basically held them harmless of any/all responsibility which is understandable when dealing with water, problem was I practically had to beg to get a copy of what I signed, even the Insurance Adjustor requested them twice for me. They don't give you copies of what you sign while they are there. I immediately explained to their employee that I already had a contractor and he would be available to remove any part of the structure that they needed to have removed in order to get the place dry. Well that wasn't well excepted! I made it perfectly clear they are only authorized to remove any remaining baseboards and sheetrock as necessary. They seemed upset that I already had a contractor and the contractor would be doing all the demo. At this point, they kept telling me what they would be able to do, I had to keep telling them "I have a contractor"! It was a very uncomfortable situation. I left and they brought in their equipment, when I returned the next day, they had removed doors and door jams. When asked who authorized them to do this and why they did that, they just said they needed to because they were damaged. Just total disregard for the direction I clearly provided to them. I ask where the door jam were and to return them back to my house. They never did and had multiple excuses. First they said they left them in the garage and they don't understand where they went, then it was we threw them away already and cannot not return them. 50% of the time, the equipment was not in use or stacked in the garage or in a corner somewhere, because the contractor was working in the house. Their bill says the equipment was monitored and in operation, well that wasn't exactly the truth. They had also taped and wrapped plastic around the back of the damaged kitchen cabinet, with no fans blowing in that area (one of the main places water soaked). I do believe plastic normally retains moisture and doesn't allow the area to dry (Thats where they would do their moisture test to show their services were still required and it wasn't ever going to dry.) During one of their visits to the house, their employee had a conversation with the Buyer that is purchasing our home. I was informed by the Buyers Realtor that she couldn't believe what the Restoration 1 employee was telling the buyer about the status of the moisture level in the house and was scaring her to death about mold. This almost cost us the sale of the house and it took quite a bit to convince the Buyer there was no problem with mold in this home. There is absolutely no reason for their employee to be providing private information about my house with anyone other than their contracted client. Needless to say, I asked them to remove their equipment and I had to ask multiple times, they threaten me by stating "They would not provide a certificate that the house was dry and moisture free to my insurance company and insurance adjuster". I felt like they were trying to hold me hostage to keep their equipment onsite for as long as possible. I WOULD DO MINUS STARS FOR RESTORATION 1 IF POSSIBLE!

I was very pleased with the outcome in having Restoration 1 of Conroe do the work on my home…read more An older home, ca. 1980, the plumbing is largely galvanized steel. It developed pin hole leaks, apparently a common occurrence at its age. Fortunately, the major damage was to the garage. Upon inspection, there were issues with the horizontal hot water runs for both the ground and second floor. I had a plumber replace all of that with PEX, which left the sheet rock repair. I had 3 estimates with Restoration 1 coming in at the best price. Shain Mann, the owner, was present each day, ensured quality work and protection of contents throughout the job and was very pleasant to work with. He pointed out some minor mold issues that he corrected along the way. The quality of the sheet rock work and painting was excellent. This included ceilings with texture matching, walls with texture and paint matching, etc. Very nice. I encourage anyone looking for recovery from water damage to check these guys out. My only caution applies to all such service providers: they like the insurance jobs where they can tack on high margin items without challenge from the insurance company. Take the time to closely review each line item of your estimate if you are paying your own way - it can save you $500-800.

outstanding professionalism, and quality of work. The team there is efficient, great…read morecommunication, and are top level

From the owner: Elite Demolition & Abatement provides demolition, remediation, and abatement services to the…read moreHouston, TX area.

Inspected our house prior to sale, reported 2 furnaces not working, both were. Tripped a gfci…read morebreaker in garage then reported it bad. made false claims of mold in attic caused by leaking AC. No mold found and AC not leaking. After reporting the mold then attempted to get us to pay him $1200 to clean the non existent mold. Was a shakedown by a con artist not a home inspection.

From the owner: Blue Eagle Home Services provides complete mold services from a Texas certified Mold Assessment…read moreConsultant, every detail from visual inspection to air testing, large or small, we do it all with one call! If you have suffered water intrusion then you can use our expertise to make your house a home once again! We provide air testing which determines if mold now exists due to the flooding. We also clean out homes of Sheetrock, flooring, walls, fireplaces and more. If we can assist you in any way please contact us directly at (713) 899-0643. Please don't hesitate as mold grows in 24-48 hours after water exposure. The sooner we get there, the less you'll have to pay!

I never thought I'd have to look for a company to clean up biohazardous waste, let alone the blood…read moreof a family member. We recently experienced a suicide in the family and came across the unfortunate need to have a company come in to clean up. We were met with professionalism and respect for our home and highly recommend this company. Not only did it seem like a crime scene but my brother was a hoarder as well. Biohazard Cleanup USA was easy to get ahold of and came out on a holiday weekend when others would not. Thank you guys for your help.

They offer expert service, at very reasonable prices. Highly recommended for duct, cleaning and…read moremold removal. They have helped us twice over the years and we would not hesitate to call upon them again.

Everything went smoothly from the cost, to the preperation and the execution of the project…read more Excellent experience.