So Tuesday I have my BMW checked over at a local shop because if you have been to any dealership, you know that machine latte and golf repeats for your viewing pleasure , means your invoice is going to be in the thousands. So apparently there were 36 cars taken in by Philips, and none of the customer service reps were rattled. They sell cars, but no predatory sales people tried to sell me one while I waited for my repair. In fact, they took me early, charged for no unnecessary repairs. I anticipated being stressed and needing an adult beverage at some point but I couldn't have asked for a more perfect experience. Apparently the other 36 people figured out the best place to take their car too... read more

Philips Auto Tech - Lobby - Auto Repair Near Me - Columbia, South Carolina

Nicole, Your statement and follow-up are inaccurate and do not address the concerns I have regarding the professionalism and quality of service your shop provided. I informed your team that I had replaced the spark plug and coil pack myself. Was it communicated to you that, during my conversation with your staff, we discovered I had actually replaced the wrong side? If so, why didn't your technician verify that first before moving on with additional diagnostics? A thorough diagnostic process should begin by confirming the basics, especially when that information was provided upfront. Additionally, your diagnostic did not identify a faulty fuel injector as the cause of the issue. The person I spoke with on the phone specifically stated that checking the fuel injector would be the next step in the diagnostic process--not that it had already been confirmed as the problem. That directly contradicts what you stated in your response. You also stated that repair shops do not keep replaced parts to show customers. That has not been my experience. Every dealership and independent repair shop that has worked on my vehicles has either offered to show me the replaced parts or kept them available until I picked up the vehicle. It is a common practice for shops that value transparency with their customers. At this point, my concern is not just the repair itself but the inconsistent explanations and lack of accountability throughout this process. Rather than addressing the issues I raised, your response contains inaccuracies and does not reflect the level of professionalism I expect from a repair facility. I see that your name also appears more then it should on the bad reviews for this establishment. Being you're listed as the business manager, I would've thought you'd actually take the time to do your research before posting a response. That is definitely not a good look on your part, and totally not surprised at the asinine response you provided being you're probably the main key to the bad customer service this shop provides. read more

Took my Mercedes there twice for repairs. Once when it was bogged down in some mud after a fierce rain storm and when I got it back from Phillips Auto Tech, the car was still covered in mud from hood to tires and they didn't even bother to wash or vacuum the car. The next time I took it to be repaired was as a result of a "wheel censor" malfunction which caused the car to not operate at all. It cut off and wouldn't start. I had the vehicle towed to the shop and received a call that the part needed to make the repair was being ordered from the Mercedes dealership (not them ordering the part themselves from a shop but getting it from a local Mercedes dealership) and as a woman, I took what they said to heart and asked that I be called when the repairs were done. Received a call from the shop saying the part was not in but they would call me when it was. 2 weeks later the call came. I then asked them for a courtesy ride to come and pick up my car. Justin said they didn't have anyone available at the time. I said I would call back in a couple of days. Still the same answer. Finally got a relative to take me there to pick up my car. Phillips Auto Tech was closed because there was a snow storm a few days earlier. I had to leave without my car. Came back the next day and spoke with Nicole about how disappointed I was with not getting a courtesy ride to pick up my car and she said: "we don't give courtesy rides after 12noon because my guys have to wash cars and pick up parts". So which is it, "you don't have anyone available to give a courtesy or you don't give rides after 12noon? I said to myself, "you guys have never washed my car and you could have had one of "your guys" pick me up when they went out to the Mercedes dealership to get a part for my car that they didn't order themselves off the internet. I am sure I was charged triple what the part cost but in mid-sentence of me telling her that I was extremely disappointed with the treatment I received, Nicole turned and walked away and never looked back or acknowledged my presence in her shop. She is nasty and rude and she teaches her staff to be the same way. And I said to myself, because no one was listening at the time, that they have enough money to pay Dawndy Mercer Plank and her husband to do commercials to tout their experience for working on high end cars but I could get a ride to the shop to pick up my $2,700 plus "repaired" car from their shop. What's wrong with that picture? I will never take my car there again for anything. Oh, and by the way, the main reason I took my car in for repairs at Phillip Auto Tech was because the "wheel censor" light was flashing on my dashboard and even after paying $2,700 plus dollars for the "repairs", the light it still lit. Justin, the shop manager, told me, after I brought it to his attention (not the other way around), that I would need to take the car to a tire shop because they don't work on tires. Wait a minute. You charged me $2,700 plus for repairs that didn't include replacing my "wheel censor?". What's wrong with that picture? Never take your car to Phillips Auto Tech on Two Notch Road in Columbia, South Carolina. They are rude, nasty, and very expensive and Nicole, the co-owner, is super rude! I have written the BBB about this business because I believe that I was ripped off big time!!! P. S. And they tried to get smart with my by telling me that they thought it was best that we no longer have a working relationship because I was not pleased with their workmanship, so they want it to seem like they broke off the relationship with me but I told them in my last conversation with them, that I would never use them again. Enter at your own risk with this dealership! read more

They are pretty good if I need service that's where I go". I Have bought a few vehicles from them as well they were great...

Went for an oil change and general maintenance for my car. Waited 5 hours b/c I was out of town. Charged more than I expected and a few days later realized they didn't even put in wiper fluid for windshields. I'll go somewhere closer next time. They used to do better. read more

I stopped going to Philips in 2023 due to mediocre and overpriced work. Now I can stay that I stopped going there due to mediocre and overpriced work and a battery that lasted for only 17 months. read more

I have patronized Philips Auto for almost 20 years. But I have made up my mind to never bring my vehicle back here ever again. They are overpriced and nice nasty! Took car in for checkup was told I had a coolant leak. It was supposedly repaired at a cost of $2,000. Drove car for about a week and smelled coolant. A message on my dash read turn engine off and check coolant level. I did and I added coolant. But when it happened again, about 3 weeks later I returned it to Philips Auto Tech and explained what happened and was told its going to be another $2,000 to repair. I am done with this place. read more

Overpriced with confused explanations spoken in a kind, understanding tone. They are nice--not rude, but the work is mediocre and overpriced. read more

They are overpriced. $650.00 to put new spark plugs in my Mercedes. I bought the parts and me doing it my self $120.00. Way too expensive to replace 6 sparkplugs using them. At that price point might as well take it to the Stealership. read more

Took my s500 2004 to get check was told i needed a Gateway module AMP $1812.00 I declined took it to another place got it fixed .Was told I only needed a bypass because the phone no longer can be used .This place I will never go back to read more

I just moved to the area, and I have a Mercedes and my engine light came on. I took it to Mercedes and was quoted a very high repair without much explanation as to what was really wrong with my vehicle. I spoke with Jason and brought my car over to Philips. Every person I interacted with at Philips was kind and professional. The inspection completed at Philips was much more in depth than the inspection completed at the dealership and they were able to take care of everything incredibly quickly and explain everything to me in detail. I will be using Philips and referring people to them from now on!! read more

These guys only deal with certain kind of people and they are rude and nasty. They give misleading information over the phone and their prices are way to high, they charge you for parts you don't need and in some cases don't even replace them. The customer service sucks here so don't trust you car with these unprofessional ass holes. read more

The absolute best experience I have ever had at any car place (dealership, auto shop, etc.) They are all so friendly, nice, accommodating, and professional! I will definitely be back and probably only do business there in the future! read more

Philips was extremely helpful. Ernest helped me find a body shop to help resolve my problems. He went out of his way to be helpful and show me what was wrong. read more

Horrible repair service! BEWARE! Will never patronize them again! Vehicle left with the same problem after a.ost $2k in repairs; Jason blamed it on the vehicle's year and miles but could "fix" it for another $2k. Worse than the dealer. Should have went elsewhere, but previews reviews were stellar. Don't know what business they patronized because my experience was not the same. I wish I could have experienced what the 4 and 5-star raters did. would rate "Minus Star" if it were availalble read more

Had my VW Tiguan serviced there. They did a great job and were very friendly. After they received a bad part from VW they went above and beyond to make sure I was not inconvenienced even though it was beyond their control. They even found another problem with the car and fixed it with just the cost of the part. My car now runs better than it ever has. I strongly recommend Philips. read more

Excellent service keep up the great work. I will not let anyone else work of my vehicles. You guys are the best.

Thank you Philips Auto Tech. I appreciate your excellent service.