I paid Kafin HVAC to put a heating system in my home in Cumberland RI and it won't heat my house,…read morecost me more in one month than my old system cost me for two years and Kafin HVAV won't make it right! A 208 BTU oil fired burner was taken out and a 130 bBTU gas burner was installed which is not enough to heat the house to more than 58 degrees when the temperature goes down to the single digits. I would be very careful when dealing with these people! Tom Forrest 401-480-1617

I narrowly avoided a propane explosion because of this company's failure to fix a common problem…read more They repaired a water leak on the boiler in November, then we scheduled an inspection/cleaning in December since the unit had no been serviced in quite a few years, which Kafin was aware of. On both occasions, the technician had to relight the pilot and never said a word about the corroded thermocouple right there in plain sight. (for those who are not familiar with a thermocouple, it's the MOST common item to fail, especially in cold weather). This should have been caught on one of those 2 visits. We began smelling gas in the garage the last week in January. When the boiler stopped working the following Saturday, along with a strong gas smell upstairs, we requested an emergency service call. The technician found the thermocouple was severely corroded, also causing the gas to leak. The bad part was replaced and the boiler re-lit. Their failure to catch the problem on either of previous visits almost caused a gas explosion. I cannot recommend this company.

Charlie figured out the problem fixed in less than an HR. Great man very professional Same day…read moreservice.Knows his boilers!

We woke up to no heat this morning, called Patriot and less than 1 hour the technician was here…read more He diagnosed the problem in no time and had us up and running. We have been a Patriot customer for 10 years and had 2 service calls, all deliveries and service have been excellent.

Fast, efficient and reasonably priced! They answered the phone and scheduled service same day…read more Professional and knowledgeable. Highly recommend.

Tony's service was outstanding. He keeps all of his appointments as scheduled and informs you…read moreevery step of the way of the project. His work is excellent and prices are fair. I would highly recommend Tony for Heating or air-conditioning installations or repairs.

I had 100 gallons delivered to me 12/12/25 I call in 12/15/2025 to pay the $386.39 in the morning…read morethey take the money right away. Later in the afternoon around 4pm they charge my credit card the same amount. I speak with them they tell me it take 5-10 business days then today they say 24-48 hrs which to believe I don't know. I spoke with a Leslie and she was horrible with her customer service and giving me a attitude like I did something wrong. Never again to think I been a customer of theirs for 3 years and I'm charged twice and deal with horrible customer service Vaughn oil company are thief's.

For 2 weeks, oil burner was not working properly at all. Called the office twice, had 2 technicians…read morecome out who stated there was just nothing wrong with the burner. Burner finally failed completely today while it was cold and snowing. Called for service: I was "59th" in the queue = NEVER had this sort of failure before, in service, but absolutely will have to search for a new provider, after 28 years with Vaughn. So far been on the queue 1 hour, now at "47". emc

I needed ice on a Sunday... stopped by, got what I needed, at a great price. Easy transaction.read more

I made an automatic bill pay mistake with my bank, resulting in AI&O receiving a large sum of $…read morewhich they credited to the next customer at my old address. Initially I was told to get the $ from the customer myself. What??!!?? After writing a professional business letter acknowledging my mistake, the response was not businesslike, insufficient and bordered on rude, lacking an explanation why the refund requested was short $250. Upon next communication as I believed they still had more of my money, their response was "I won't hold my breath for a letter of apology from you." They included a copy of a statement which alleged this sum had been returned to my bill pay provider. That should have come with the refund they had sent. BUT, THEY CHOSE TO BE RUDE AND UNPROFESSIONAL INSTEAD. Here's my public apology: I am sorry you are too rude to do business with and will never transfer my business from another oil company to Attleboro Oil & Ice. Partially my loss as well because your service department is outstanding and my current oil company's service department is awful.

I used Feula twice before and was very happy with them. BUT…read morerecently we had a leaking issue in the bathroom from our toilet. I called Joe to have them come out as soon as they can because it was leaking onto the sub floor and into the basement. I was told they were busy, which is understandable but they would try to fit me in. On day two of waiting for them I got a call from Joe. I was away form my phone and when I called back I got reprimanded for not answering and missing a time window that I knew nothing about. After apologizing to both Joe and Mike, and agreeing to wait for another call, I never got a call back, or even a text back. I hate that this happened and im sad that I got treated as such.

We called to get a quote for replacing our water heater. They were able to come out the next day…read more On time, did a great job. I definitely would recommend them.

Wow! Had a problem with maintaining hot water. Chris, Steve and Johnny to the rescue. I kept…read moresaying "but can you do this today?" They kept saying yes! They worked very hard and I felt it was a fair price. They have an excellent reputation to maintain and they sure never let me down. I feel so safe with Martel. Will never call anyone else.

Jim and his team installed a high efficiency combination boiler/water heater after our tank failed…read moreon us. They did a beautiful job despite having to wade through about 50 years of entangled heating equipment, completed the work quickly and cleanly, and came in on budget. They went above and beyond, lending us a temporary water tank while we waited for the install, showing up in the middle of the night when we had a carbon monoxide alarm that turned out to be unrelated to their work, and hooked us up with an electrician to sort out our thermostats. I would absolutely hire them to do any job in my house.

Josh saved me in the hottest most humid July day. He worked in the pouring rain to put in a new…read morecapacitor. My house was over 80' and I am an older adult with health issues. Highly recommend their work!

I had their service to install ductless air conditioner. Rick was always available when I needed…read morehim and he is so knowledgeable. His technicians are so friendly and did great job. I am so glad that I found them on yelp and I definitely recommend them if you need any help with your air conditioner needs.