We made prepaid reservations directly with the hotel weeks ahead of our 12/26 arrival. Checked in…read moreafter 5:30 pm and were directed to our room with a single non-electronic brass key. Upon entering the very small room, it was obvious that it had not been cleaned after the last guest (bedding stripped, pillows piled up on bed, etc.). On returning to the front desk, the clerk offered to go clean it up herself - stating that it would not take her more than twenty minutes. We were told that no other rooms were available. Not wanting a room that would be hurriedly cleaned, we opted for a refund and left to find a much larger, nicer and CLEANED room at another property nearby. The clerk was very apologetic but offered nothing for our convenience. No management was anywhere to be seen.

We had a very late check in due to our obligations. They left keys, instructions and a map to our…read morecabin. We had a (2) Queen beds in the room with full bath-shower and kitchenette. There were lady bugs inside the room. I captured some and put them out, but they are typical in Georgia during cold weather and just before a weather change. The views were spectacular the accommodations were clean and fresh. It was very peaceful and we will be back.

Rating it a 3 from a cost/benefit ratio…read more Let me start with...we are big fans of Callaway Gardens. We traveled from Augusta and this was probably our 4th time visiting, albeit the last time was probably 7 years ago. We stayed 2 nights (Tues - Thurs) Our 1st floor room had a moldy, musty smell. Not until my wife took her shoes off did we realize the carpet under the bed and in the middle of the otherwise tiled floor was very wet. It was raining outside so not sure where the water came from. When we went to the front desk, they gave us another room. Spa - we did a couples 80 min massage. Very nice!! Very Pricey though at $600 plus. Dinner at Cason's attached to the hotel. We both had the fish n chips which were worth the price. Brian provided excellent service. 1st Breakfast we went to the off-campus restaurant (Country Kitchen) which was good food, good service and nice views. I'd recommend this place every day of your stay. We drove to & rented bikes at the discovery center and rode throughout the gardens. We knew there was bike rentals at Robin Lake which we could've walked to... but a staff member at the hotel said they were closed. Very nice! Enjoyed a drink at the Robin Lake bar overlooking the beach. Very nice!! Love the grounds although you can tell some of the buildings are in need of TLC. We swam in the pool and used the hot tubs. Kudos b/c the hot tub's actually worked! But the pool had tons of dead bugs floating in the water around the 4 of us using it and probably 8-10 dead roaches around the pool's borders. The resort manager and his assistant came out to correct some blown over umbrellas but no one else came to address the dead insects. Dinner at Piedmont- wife ordered the salmon and I got a bad feeling... like I was in a cafeteria and didn't want to risk the cost of the filet mignon ($50) in that setting so I just got a salad with cut-up chicken breast. Salmon tasted fishy and was nothing to write home about. My chicken had grill marks that looked like they were not made at the Piedmont and appeared to be pressed chicken vs an actual breast. We were offered free dessert b/c it was a special day for us but the dessert was under-whelming and looked like it had just come out of a package too. A very disappointing experience... especially since we remembered the upscale restaurant Callaway used to have over by the golf course (now closed). Piedmont definitely has a cafeteria feel... with booths, young kids and baby noises abound. Definitely not resort level!! We did visit the 24/7 gym and found it to be a very nice gym with both free weights and machines. 2d breakfast - we ate at the Piedmont for convenience since we were checking out that morning. Again, cafeteria feelings!! Booths, kids, lots of noises, service was slow and we waited for the bill way too long. And here's the thing... it wasn't busy at all!! Hardly anyone in the restaurants or in the hotel. And a nice African-American couple we met at the pool said their bed was uncomfortable so they asked for another room but the front desk said they were booked and couldn't move them?!? You gotta be kidding! There was no way the resort was booked. It was a ghost town. They left the same day we did. And we didn't golf but we do golf and we could tell by our bike ride around the course that the greens were not kept up. They were yellowish when the grass around them was green (it was a very rainy week beforehand so it wasn't for lack of water) and a couple greens were littered with what looked like duck poop. Overall, we're concerned for the resort financially. It appears that they're building more homes in Callaway which we hope they get a lot more money from... to make needed facility improvements and to create a fine-dining option with a chef who takes pride in his dishes. We spent $2000+ for 2 nights b/c we were celebrating 34 yrs of marriage and fondly remembered it used to have a resort feel (7 years ago). We left there thinking "what a waste of money" because we certainly didn't feel like we were at a resort while we were there. If it weren't for the beautiful grounds... we'd never go back but...because of that restful feeling you get from the nature there... we may give them another shot.

I rarely leave reviews, but after spending nearly $1,500 for just a two-night stay, I feel…read moreobligated to warn other families before they spend their money here. To be fair, I'll start with the positive. The two-bedroom cottage was excellent. It was clean, spacious, comfortable, and exactly what we expected. If I had rented the cottage by itself and nothing else, I would have been completely satisfied. Unfortunately, everything else about our stay was one disappointment after another. I booked our stay because the cottage package advertised a complimentary four-seat golf cart. An almost $800 deposit was charged immediately, but I never received a confirmation email. After calling the resort, I eventually received one, but it only listed a two-bedroom cottage. It did not mention the golf cart, the five Explorer Passes I had already purchased, or provide an itemized breakdown of my reservation. During checkout, I also purchased five Explorer Passes because the booking process stated that guests purchasing them with their reservation would receive unlimited access throughout their stay, unlike single-day passes purchased separately. Problems started the moment we arrived. The main entrance was closed with no signs directing guests to after-hours check-in. After driving around the property, we finally found someone who directed us to the Lodge. At check-in, I was told to pick up my golf cart outside. Instead, I was told I didn't have one. Staff insisted it wasn't included with my reservation. Since my confirmation email contained almost no details, I had nothing to show them. Rather than argue and ruin our first night, I paid an additional $200 to rent a six-seat golf cart. The next morning we picked it up, only to discover it had less than half a tank of gas, faulty brake lights, a broken turn signal that became extremely hot, and so little power that three of the six people riding had to get out and push it up the hill leading to the cottages. When we picked up our Explorer Passes, I was asked for a QR code that was never emailed to me. After printing my passes, I also purchased one for my father. I then learned the Explorer Passes did not provide unlimited access as presented during booking. Instead, each activity could only be done once. The biggest disappointment was the inflatable water obstacle course. It was the main reason we purchased the Explorer Passes, only to be told it was closed until 1:00 p.m. the following day for cleaning. We checked out at 11:00 a.m. Had we known it would be unavailable during our stay, we never would have purchased the passes. Even more frustrating, we never saw anyone cleaning it. The lifeguards were sitting on it, talking, and diving off it while guests were told it was closed. For dinner, we chose the Piedmont Dining Room because the resort website listed prime rib. When we arrived, it wasn't on the menu. The ribeye was excellent, and our waitress was phenomenal, but it was another example of the website not matching reality. Later that evening my husband asked to exchange our defective golf cart. The employee looked up our cart number and immediately said, "Oh...you have #35. That's the broken one." That statement perfectly summarized our experience. Callaway Gardens is undeniably beautiful, and the cottages are wonderful. But beautiful scenery doesn't justify spending nearly $1,500 for two nights when the amenities you planned your vacation around either aren't available, don't match what was presented during booking, or are known to be defective. Between the reservation confusion, paying an extra $200 for a golf cart, missing confirmation details, never receiving required QR codes, Explorer Passes that didn't match how they were presented, the resort's signature attraction being closed during our stay, and outdated information on the website, this vacation became a series of frustrations instead of the relaxing family getaway we planned. I cannot recommend Callaway Gardens based on our experience.

Professional, efficient, and easy to work with.They handle evictions smoothly and respond to major…read moremaintenance issues quickly. Highly recommended.

From the owner: Peaceful Nest Management (Property Management Company) stands out as a unique and comprehensive…read moresolution in the competitive property management industry. We offer a wide range of services, including full-service property management, temporary housing, and short-term rentals, meeting the diverse needs of our clients. What sets us apart is our commitment to excellence, evident in our careful Tenant Selection Process, aimed at securing responsible and reliable occupants to enhance property value. Our Effective Maintenance Management ensures quick and efficient handling of repairs and preventive maintenance, ensuring that managed properties are in optimal condition for an extended period. Our strong focus on Customer Satisfaction is backed by positive client feedback, confirming our dedication to providing excellent service. By embracing cutting-edge Innovative Technology, we stay ahead in operational efficiency. Additionally, our active Community Involvement not only builds positive relationships but also contributes to the well-being of the communities we serve. At Peaceful Nest Management, our distinctiveness lies in a strategic combination of services, technology, and community engagement, making us a standout choice in property management for both homeowners and tenants.

Nice place! We stayed at the villas. Beautiful three bedroom. And we ok family pics at the lodge…read more Restaurant and buffet was yummy too!

A very nice place to stay near Pine Mountain. I have…read morevisited Callaway Gardens many times over the years. My last visit was a long time ago and a lot has changed. On a previous visit we stayed at one of the cabins that was on property and had so much fun we researched what was available now. To our surprise, there is now a lodge and spa on property near the cabins that we previously visited. It is a beautiful large 4-story structure with a large foyer, wood beams, large windows and a lake view out the back of the hotel. There is a two-sided fireplace as you enter with a cafe on one side and check-in on the other. Check-in was easy and pleasant. The staff was friendly. Most rooms are to the right as you enter. One of the 2 elevators was broken on our visit. Our room was very nice with a balcony overlooking the lake, a small kitchenette area with a small refrigerator and a microwave. The Lodge is convenient for getting to the park due to its location. The price was definitely more than other hotels in the local area but I think it is worth it for location in/near the gardens.

I want to say thank you to the staff for assisting me and my family. They went above and beyond to…read moreaccomodate us even after hours.

I am a current renter and I highly recommend avoiding this management company!…read more My air conditioner went out on a Friday morning in 90 degree weather. I notified the management company immediately (early morning) and minutes before office closing, I was informed by the cooling company that they cannot come out for repair until Monday due to the management company's refusal to pay for what they consider "emergency repair". Well, I consider going the entire weekend without air an emergency! I contacted the management office and spoke with Claire who lacks any basic customer service skills. She began by telling me this is "standard procedure". Not once did she apologize for the inconvenience or offer any accommodations. After my initial shock of her tone and response, I shared that I expected a higher level of service. She then proceeded to yell and ask what did I mean. When I'm paying nearly 2,000 in rent, I told her at the bare minimum I expected an apology for the inconvenience. She continued with her apathetic response and still never offered an apology. Please see the other reviews and DO NOT DO BUSINESS WITH THIS COMPANY!