NOSTALGIA: Reminds me of a dorm room or a solo apartment. Honest review, this place has no free breakfast but that's why it has a kitchen , induction stove, microwave and fridge. BTW bring your own food cause it's kinda like the aforementioned. The gym is 24 hrs as long as you got a key card and bring a towel and disinfectant cause it's like a small gym that has an elliptical, stationary bicycle and treadmill ( 1 mph only). They also have medicine balls and yoga mats. They got a laundry room on the main floor and bending machines but bring your own food. TLDR not the worst hotel but definitely better than a motel by two levels. read more

Yea its not like this place doesn't have potential because it very much does but, they need to throw out all the old furniture and for the food of everyone change all the a/c filters it reeks of mildew read more

Nasty disgusting trifling hotel they put you in rooms were dogs have had mange and rolled all over the bed and they don't even change the mattress covers my mattress cover in room 413 was nasty as hell so they move me to 423 worse pistons very disgusting they don't even have an elevator that works so I had to walk up to the fourth floor and they said if I cancel my reservation I have to pay for one night stay this place is disgusting do not come here find somewhere else to go it's nasty it's disgusting I don't know how many times I got to say dusting and if you have a skin allergy or a dog allergy they will put you in a room where a dog has already been instead of having room specifically for people with dogs it is nasty read more

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This hotel is disgusting. Due to an unforeseen circumstance with my family, we had to find a hotel to sleep at for a week. This is the only one we could find for the time being. When we checked in, we found water bugs in the bathroom & we squished them as soon as we saw them. The rooms smell terrible, the walls are disgusting, even the lampshade is nasty. Only on our 2nd day, our room keys wouldn't work (you only get 1 key per room by the way) Fast forward a few days, we got back and turned the lights on and COCKROACHES scattered. Our room keys didn't work, AGAIN. So we went down to the front desk to let them know about the problem and they informed us they could either spray the room or move us. We opted to spray. Come the next day, they obviously didn't spray because we killed about 5 COCKROACHES AGAIN. There is no housekeeping & if you need more towels you have to exchange them for new "clean" ones. I wish I could give them 0 stars because this place is DISGUSTING! read more

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This hotel is disgusting. Due to an unforeseen circumstance with my family, we had to find a hotel to sleep at for a week. This is the only one we could find for the time being. When we checked in, we found water bugs in the bathroom & we squished them as soon as we saw them. The rooms smell terrible, the walls are disgusting, even the lampshade is nasty. Only on our 2nd day, our room keys wouldn't work (you only get 1 key per room by the way) Fast forward a few days, we got back and turned the lights on and COCKROACHES scattered. Our room keys didn't work, AGAIN. So we went down to the front desk to let them know about the problem and they informed us they could either spray the room or move us. We opted to spray. Come the next day, they obviously didn't spray because we killed about 5 COCKROACHES AGAIN. There is no housekeeping & if you need more towels you have to exchange them for new "clean" ones. I wish I could give them 0 stars because this place is DISGUSTING! read more

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I am a single mom of three young kids. I was referred this extended stay by a friend. I was told I would be greeted by a sweet receptionist. But I was greeted but a rude head sprung young man who told me he was a manager. He lacks compassion and his customer service skills are lacking. He talks to his staff as if they are beneath him. read more

We reserved a one night stay for Saturday October 31, 2020. Upon arrival, the lobby and the room were filthy. We immediately headed back to the front desk where we proceeded to cancel our reservations for a full refund. Do yourself a favor and do not ever reserve a stay at this hotel. I will never book another stay at any Choice hotel read more

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I deliver for UberEats and had a delivery here, and was not impressed. When I first walked in, the lady at the desk was checking someone in. I walked passed towards the elevator, and the door was locked. I stood there for about a minute before she even acknowledged me, shocked at how rude she was being to the guest she was checking in. She finally asked if I needed a key, and I told her I was delivering food to one of the guests. She asked what room, I told her, and she called up to the room. Guest: Hello? Front desk: Hey, you have food down here being delivered. G: She can't bring it up to the room? FD: nope. -click- Very unprofessional, and I could not apologize to my customer enough for the inconvenience of me not being allowed to deliver to his door. I often have out of town guests and I will never recommend WoodSpring Suites as a place for them to stay. read more

Have not stayed here. Just called to make a reservation and was told that, while listed as pet-friendly, their pet fee is $200!!! We thought the receptionist was messing with us so we actually called back a second time and got the same answer. Insane! You're literally a 1-star hotel, not the Ritz Carlton. Needless to say, will NOT be staying here anytime soon! read more

The pictures don't show the flaws. Great job by photographer. There was no one at the desk so we milled around the lobby and halls looking for someone. We headed to the room and the hallway reeks of weed. The bathroom floor thought new material was filthy with hair and stubble and the towels very sub-par. The room we had had the worst air conditioning unit I have ever heard. Way too loud to sleep with it on and the sheets felt like they were in a room at the beach with the grit on them. The wall where the side chair is has no paint left around it. I will never go anywhere near this place again. stay Far away. read more

My mother was on vacation in Ocean City, MD with her boyfriend. She was congested and had shortness of breath. She went to the emergency room in Berlin, MD and then became critically ill with pneumonia and was put in a clinically induced coma on a ventilator. I will spare you the details of my mother's medical journey. This is only relevant to you because she was transferred to a different hospital close to your hotel. Obviously, we were terrified and panicked as my mother was giving a 70-80% mortality rate in her critical state, so looking up hotel reviews was the farthest thing on our minds. (BIG mistake) We quickly found your Nottingham/White Marsh, MD location and it was booked for the week. I should also mentioned that we were incredibly blessed by someone who covered the cost of our hotel accommodations for this week. Now where do I begin with your excuse of an accommodation... Let's start with the many many smells. Sure, you can't control guests' personal hygiene, but you'd think there'd be a way to control the overwhelming smell of marijuana. I should also mention that my aunt and uncle got a room down the hall from us for a shorter amount of time and I'm not sure what died in their room but it smelled worse than our 2 rooms. But, hey! Nothing a little Febreeze and a cracked window can't fix. After all, this is EXACTLY what I want to do after spending 12 hours in an ICU with my mom everyday. Not including my aunt and uncle down the hall, there were 5 people in our party among 2 rooms. One evening, 2 of us went down to the front desk to get more towels. Yes, we took our current 5 dirty towels with us. (As you know, it's your policy that you will not give us new towels unless we first bring you our old ones.) The girl at the front desk reassured me that she could only give us 4 towels even though we were turning in 5... Even if she had more than 4 clean (which she didn't) she could only give us 4 towels total. Love that. Let's move on to the cockroaches. The first couple nights we killed a couple water bugs. Sure, gross, but nothing terrible. Then one evening, we came back to our room, turned on the lights and cringed as the cockroaches fled from the light. We stepped on and killed as many as we could. There were at least a dozen. We went down and told the front desk girl. She told us that we could move rooms whenever one becomes available or that she could send maintenance in the following day to spray for bugs. We opted for the maintenance spraying option because heaven knows what your other rooms look and smell like so we didn't take our chances. Sure enough, we walk in the next evening, turn on the lights, and watch as our little cockroach friends scatter. Your probably wondering why we didn't leave your horror hotel. Your strict no refund policy combined with the fact that someone took care of our costs on top of the fact that we're so exhausted after long days in the ICU is the perfect recipe for us to put up with this filth. CANNOT WAIT to check out tomorrow. I could go on about how our room keys would randomly stop working and the singular staff member you have here at any given time would have to personally walk us up to our room and let us in (more than once), but I won't. Or I could talk about how you cancelled one of our rooms because we weren't in there and there was no luggage in there without our consent, but I'll leave that one alone. Especially since we have no clue how you would know that since there's no daily room service so either you stock guests with hallway cameras or you watch guests with cameras in our rooms. This is not the stress my family needs right now. I know that's not your problem, but this Petri dish of a hotel, most certainly is. read more

We were delayed by very heavy traffic leaving NY and arrived at the hotel at about 12:30pm. We followed the posted directions for after hours check in and rang for the attendant. After waiting about a half hour for him to figure out how to log onto the computer system he told us they had given our room away despite our reservation and there were no other rooms available. I'm not sure how they managed to give our room away within a half hour on a Monday night or what the purpose of a reservation is. In all my years of traveling I have never had this happen and will certainly never make a reservation with this ill run establishment again. read more

For a hotel that's pretty much brand new I was shocked at how much they went out of their way to make sure guests stays were as uncomfortable as possible. Let's start with the good, the hotel is brand new and generally everything was clean. I'll preface this by saying I travel for work and have spent probably close to 1000 nights in hotels and I've never experienced what happened here... namely having to go out and buy my own pillows. We checked in and noticed that there were only two pillows on the bed (which if it was just me would have been fine, but my wife was with me as well). We looked around the room and there were no extras so we went to the front desk and were told they didn't have any extra pillows, forcing us to go to target at 10pm for a pillow run (something I never thought I would say). To make matters worse we find out that they actually did have pillows, because another couple we were in town with told us that they had been given pillows only after having a $10 "tip" extracted by the woman at the front desk. Anyway this was the first time staying at this WoodSpring location and it won't be at the top of the list the next time we are in town. read more

This was the absolute worst experience I have ever had at a hotel in my entire life. I slept roughly 30 minutes that night of stay due to a crackhead in hotel room above pacing the floor, arguing, screaming and moving furniture. The front desk did nothing to help with this and did not offer any type of compensation for this ridiculous, intolerable experience. There was obvious drug users filled throughout the hotel with little involvement of staff to make the other guest that are not high to feel safe and accommodated for their stay here. Additionally, there was a vomit stain on the side of bed and a hole in the bathroom door of this lovely hotel. Apparently if you want crack this is the place to go to find it. read more

Hi I have been in hotels in Maryland a lot but this hotel has a wood floor and is clean with no carpet smell only a little ants can be dealt with but maintenance is great . read more

They cancelled my reservation (3 rooms), made a month in advance with out notice, without options, without apology. Fortunately, the Hampton Inn was more than willing to accommodate us at the last minute. Stay anywhere but here. read more

Awful experience arrived at the hotel the front service worker seemed to have no interest in helping me he gave me a room key to an already occupied room when I came back down I made multiple attempts to contact him from the front desk phone and he refused to answer. Place is awful, go somewhere else read more

The hotel seems to receive very little managerial attention. Often there is nobody at the counter, the rooms are not equipped well enough to even match a cheap motel, and the hotel seems to run on limited supplies. To expand, a guest should not need to wait at the counter for someone to come back or come out of the back room. Rooms should have at least one additional blanket, decent curtains that can block out sunlight, and a telephone. Further, when a guest requests additional pillows, towels, or toilet paper, it should not be a question of whether there are any additional supplies or why the request is being made, it should be a question of how many pillows would the guest like, how many additional rolls of toilet paper would the guest like, and whether there is anything else the guest needs to be comfortable. When I requested a room change because the handicap shower covers the floor with water, I was told that a manager would need to approve and that they would call the room. After getting back to the room and waiting for more than an hour, I realized that there was no phone in the room for the staff to call. Due to having a surgery that requires me to sleep sitting, I requested 4-5 additional pillows and was laughed at by a member of the cleaning staff and told to wait for the manager to return. Then, the manager delivered one pillow to the room. When I requested additional toilet paper, I was told that there was no more toilet paper and that there may be more the following day. That is completely unacceptable. The industry, after all, is the hospitality industry. This hotel is actually quite nice, though it is odd not to have carpet in the rooms. However, the experience leaves so much to be desired. It is evident that ownership/management cuts corners and needs better leadership. read more

Awesome staff. Very clean. Would stop again!! Nice quiet location. Close to great mall. Common areas are well kept and great looking gym.

This is the first for me. Never again. It's an Extended Stay suite hotel. Problem, no cups, no pots and pans or silverware. Can't make a cup of tea or coffee. I was told tonight when I called the front desk that I have to get my own cups etc. Really?? Never knew I had to travel with coffee mugs, silverware and pots/pans. Never again. Don't stay at Woodspring if you want to be treated as a guest. Marriott will have my business from now on. Don't stay here. read more

This is one Dirty little place! I checked in very late at night was super tired after a 14 hour drive back to Maryland the floors are wooden, but the color does not show dirt and I just had a feeling the place was not clean it had a weird smell and I was told upon checking in they did not have house cleaning ‍ I was to tired to care at that point and I booked a week stay two day's in I saw a roach crawling across the counter in the kitchenette area mind you I was not cooking or using the area I ate out or at friends houses the whole time I was there! I was so grossed out and petrified and when I went downstairs and checked out becasue I had went In line and booked the country Inn suites so I could vacate immediately the guy at the front desk was just grinning as I said you have roaches here! So I said do you think it is funny and he said well I don't sleep here I just work here WOW Do Not ever stay here just disgusting read more

Wish I could give -5 stars. This place was affordable for us to stay at, cheap bedding and tv cables not connected (which my boyfriend had to fix when we stayed last time). Guess you get what you pay for. I made the reservation ahead of time to ensure that my family would have a place to stay that night. Check in time is at 3pm on saturday. They called us at 5pm to tell us our reservation has been cancelled because of their first come first serve policy. Very unprofessional of them to call us last minute... and VERY STUPID of them to send an EMAIL CONFIRMATION of our reservation prior to CANCELLING our CONFIRMED RESERVATION last minute. After talking to the manager she still claimed that it is reasonable for them to cancel our reservation last minute if other guests come in. THEN WHY OFFER ONLINE RESERVATIONS ON THE WOODSPRING SUITES WEBSITE? In all of my life I have never heard of walk-ins becoming priority to ahead-of-time reservations. Beyond pissed and will never recommend this place to my worst enemy. If you have the choice, don't waste money here. Go to Marriott instead! read more