Lousy customer service. Very slow and unprofessional overall, small town feeling, Meh!

Just had an extremely rude young teller at the Fitchburg branch! What an awful experience & she insisted "I am pretty sure I gave you one" she had given me a receipt for my deposit when she had not. Wanted to change the structuring of my 3 savings account & she was completely unhelpful. I have been with this bank 27 years & lately the customer service has REALLY gone downhill. Very frustrating & probably should have left after COVID as many of my peers did. read more

If I could give zero I would. Horrible customer service. I was unaware of late payments made on my account as I was told that I turned off automatic payment, which never happened. They sent my payments to collections not even a week after it was late. I was told then later that they could not forgive this, which is unheard of. DO NOT BANK WITH THEM. EVER.... read more

I have done business with WCU since the 1970's, and have always have good service. Frankly, I am "old school", so I hate the automated tellers. But I'm glad the Fitchburg branch still has live tellers, and good customer service people for other banking questions and transactions. read more

5 years of on-time payments. Not once did I ever have an issue until the last payment. 1. When I went to make the payment it was the first time I was made aware I couldn't make it online. 2. the due date said it had to be payed by the end of June, 6/27. I called in to pay it today 7/3 sure enough there was a late charge. I was like whatever I'll just pay it but it won't be on my credit right. The woman told no it shouldn't be....sure as shit they flagged me for 30days past due. Seriously!? Stay away from this lender. They used to be decent but now they're shady. read more

So tired of not being able to use my card. Frequently does not work on Sunday mornings, nothing wrong with card, just their network or whatever is down. I can't even pay my phone bill online without getting fraud alert notifications, happens every month, then get the run around calling between the member services and their Indian call center. 100% done with this bank. Only use it if you like having spotty access to your money and a bunch of automated phone support. read more

I would give a "MINUS 0" if I could. We had a secured loan (car loan) with this lender and it has been a nightmare scenario. We have a savings with our funds and a loan for our car with automatic payments. We pay our regular payment each month and an additional $300 each month on the principle. Well in April 2022 they started processing TWO of EACH payment monthly. I caught after months of this nightmare. When I called they refunded one set of payments but I am still out $629.48. I tried to get a copy of a savings bank statement but they only process them every three months so I had to wait until October 2022. It is now March 2023 and I am still out my funds of $629.48. We just paid off the loan last week and upon doing so the next day our loan on line just disappeared....no history left on line for the average Joe to check back. When I went into their branch (twice to get a statement tracing my money they were unable to provide one. It was a summary that didnt' even state it was from Workers Credit Union. I just recently transferred $3,000 to Berkshire Bank (love BERKSHIRE) and it has still NOT ARRIVED......it is now March 21st, 2023. I also tried to transfer $300 to Berkshire and received a notice 4 days later saying that transfer was unable to process. Today it shows up on Berkshire as pending. Do yourself a favor....head over to Leominster Credit Union or Berkshire Bank to open any accounts. This credit union has serious issues. Watch I'll get that standard reply saying we would love to speak with you regarding this issue. THEY DONT EVEN HAVE REAL TELLERS ANYMORE.....you deal with a person at home in their PJ's and look and speak into a monitor. Customer service at this credit union has gone to hell. read more

Can never get a live person on phone- ever! There are no actual locations s anywhere near me & leave voicemails with no response read more

Just went in to the Lunenburg Worker's. Delighted to see the wall down and reception area looking less like a tomb. Went up to the tellers row but every window said "next teller". There was no teller, none at all. A very pleasant employee offered to "help" with the machine teller. Starting out by inserting the social security number. Not interested in dealing with that so to make a simple deposit required a walk to the office, sit down and entry of details. Finally had the receipt and out the door. Beyond disappointed with Worker's. As soon as possible will close out remaining business and move on. Would leave less than 1 star if possible. read more

The bank itself isn't bad however the drive through at the Townsend branch is extremely slow. the purpose for a drive through is for expedited service read more

HORRIBLE customer service! withdraws money from your outside bank account WITHOUT authorization and then makes it hard to get YOUR money back!!! read more

My son's account had fraudulent charges from a fake doordash account, total so far approximately $30. It started with small amounts in April 2024, I didnt catch up to it until June 2024, it has been refunded. My problem is that when I went to close this acct on Saturday in Chelmsford because even after changing his card the fraud continued, the person made us feel like we were in cahoots with the fraudsters. He kept insisting he knew people that were in cahoots with doordash so they can get free food or food for cheap. He kept repeating this, and I am angry! I have been with WCU for more than 20 years, this is the first time this has happened. This is terrible customer service, we do not need free food, we are happy to pay what is due, we are hardworking people. read more

I've only had limited interaction with Worker's Credit Union. I have my car loan with them for about 3 yrs now. I always paid it early, sometimes up to a week or more. I got a call from them telling me my payment was late. I told them no they weren't. The CSR then told me that if you pay ahead of the payment due date, they just apply that to the loan, but the payment was still considered late ! I had a fit. Then I call back from another CSR who told me that the first one was completely wrong. They need to all get on the same page . I'm thinking of a personal loan to consolidate debt, but a little scared of using worker's now. read more

Have never had an issue with Workers Credit Union until I started traveling. I have contacted Workers Credit Union prior to me leaving the country about my extended stay in Mexico. Ever since I have been here I have had nothing but issues with this bank. Randomly my card will decline and the card readers reason is never because lack of funds its either a fraud put on my WCU or the transaction says "invalid". I have to call once or twice a week now to figure out why the card has declined, last week I was told their system was down and that's why I was unable to access my money. Completely unacceptable, I am in another country and even if I was not I should have complete access to my money. read more

the ATM's will not let you deposit in them at all!! this has been months long and EXTREMELY inconvenient for me! go to any other bank but this one!! I've been told all of the people in charge of the ATM upgrades still have jobs - ridiculous. BE SURE TO HAVE ALL OVERDRAFT FEES REVERSED! they don't know if you work during open business hours.... read more

After banking there for 29 years!!! I closed my accounts. The lady never asked why or said we are sorry to see you go. THIS is the new robotic, dehumanized face of banking. If you want to only use banking machines and never have a human look you in the eye and say how are you. This is the place for you. Last thing... the old tellers were 3 to 4 times faster than these machines. So the point is......Just a general middle finger to us?? read more

where did telephone banking go? It's been down for months and your AI lady is broken ........going to look for a new bank

Do not do business with this bank they are crooks have ripped me off for over 2000 dollars in2023 alone at this time they are ripping me off again for over 250 dollars and giving me run around check account had only 60 got 20 in gas 2 min later get an email saying negative 86 check today negative 256 time to get lawyer read more

unfortunately, I have my sons rep payee accounts there since I lived in Massachusetts. Now that I live in California, it is impossible to reach them either by setting up a meeting or by telephone. It's very frustrating. I only leave my money there because it's a pain to move their accounts to California. read more

Do not do business with Workers Credit Union! I've had Auto loan with Workers for 2 years. And really liked them untill TODAY! Had my credit checked today - figured out I have 3!!!! 30 day late payments for my Nissan!!!! Update, issue resolved Spoke to customer service representative, who told me I was late only once in his system for 2 Days which should be grace period anyway! He had no clue why I have 3 late payments on my report, and to fix it I need to call Credit berau and file a dispute. That is your mistake guys and you need to fix it. I need this to be resolved!!! read more

It's beed a NIGHTMARE experience overall. WCU, Don't you care about your own reputation as a company??? I guess not... Rating: -10 out of a 1000 Enough is enough. read more

This was my favorite bank for 25years. But customer service is gone. i will be finding something closer to what they were years ago. So sad

I am so sad to even write this review. I dedicated myself to working for this company for 10 years. I have done nothing but defend it through the ups and downs. I have everything from checking, savings, auto loans, heat loans, mortgages and home equity loans. This place has gone down the tubes over the past few years. First, they took out the teller line to replace with machines that were an absolute failure. Then they tried bringing back some tellers and they just can't get their act together. My mortgage was set on auto pay in 2019 and the last six months it stopped taking the payment. I started manually paying i through online bill pay. This past month, I made a bill pay payment because it said my mortgage was late. Then WCU also took an autopayment for my mortgage. I called the call center, and the rep literally laughed her way through the phone call. A week later, I received an email from a rep at WCU who told me my mortgage wasn't on auto pay! OK, then why did another payment come out?? What the heck WCU??? Please get your act together. What an embarrassment for this credit union. read more

Two days ago, $300 was unexpectedly withdrawn from my account due to uncollected funds. The issue stemmed from an A2A transfer I made on June 14th, which was rejected by the receiving bank. Despite this, Workers Credit Union deposited the funds into my account without informing me of the rejection. When the funds were finally debited, no notification was given, leading to a frustrating blame game between the banks. This experience has made me lose trust in credit unions due to their lack of transparency and poor communication. Be cautious when banking with credit unions--they might not inform you when things go wrong. Also had disputes with them and told me that I authorized a dispute. I told them it was for a purchase I did which the customer service said sorry you authorized a dispute. I feel like I am talking idiots. They are so sneaky so they don't want to pay out for those that had fraudulent activities. read more

If I could give 0 stars I would. We tried to close our account, a week later it still wasn't closed and I made an error, which would have been no big deal had the bank actually closed our account in a timely manner. They did not. Account is still open 3 weeks later. And they are impossible to get ahold of. Go elsewhere. This bank is literally the worst. read more

I would never do business with this credit union again. I took a 20 year loan on a camper. They never sente a November payment. Then sent me a double payment in December. We called repeatedly and they would not answer their phone. So I emailed them . They said we will contact you as soon as possible. They never did. So we called again. They had our number so they kept hanging up so I called from another number and they finally answered. They are unprofessional read more

I normally have very low hopes of a bank but I would never ever use them again for any type of loan, the user interface makes it very difficult to make payments. read more

I'd give 0 stars if I could! Horrible customer service. I've tried to contact someone, anyone who could help me. I called three days.....for a total of 3 hrs and 42 minutes on hold with no one picking up the line ! I left my name and number on a voice message to who knows what department. Well that was at 10 am this morning. No return call from anyone! It's now 5 pm. Don't do business with these folks if your expecting any kind of customer service! Run! read more

Worst bank ever. Would not allow me to deposit money for my husband's business (had the deposit slip all filled out) because I did not have an account there. Since when does a bank not take someone's money? They would allow it only if I created a "profile" with them. Really??!! All I wanted to do is put the money in his account, not withdraw or ask for balance details. Terrible business practice. I only gave 1 star because it won't allow for zero. read more

If possible, I would give WCU "0" stars. It is not possible to walk into a WCU bank and get banking services other than ATM-like services. I did not feel safe inside the bank, nor did I feel like I was treated as a valued customer. read more

Worker's Credit Union seems to have some serious problems when it comes to customer service. Such as, getting out of ICU. after two months recovering from Covid. I called customer service to ask about deferring a couple payments. I man I was talking to was very rude and made me feel like a complete loser. Wanting proof and a letter of hardship. His attitude was like yeah right. Always making my payments ahead of time and being $1,200 ahead to be treated like this. Never did get a deferment. After paying off my truck two years ahead of time I now have a small balance I overpaid. What a nightmare. I have called six times to close out the account in order to retrieve my money. Still haven't been able to get this done. P.S. Reviews say all. Lloyd P. read more

I'm giving one star because I can't give 0. They did some weird atm update because they don't want to hire real people like 6 months ago and still can't deposit money into it? Wtf is happening. Either close or get your shit together. read more

I got a rude letter telling me i had several bounced items in recent months I had 1 issue in 8 months and it was reversed so 0 and to get a letter like that was insulting I wrote to Peter Rice who sent it and the president of workers credit union I closed my accounts due to this as well Plus I had a fraudulent charge on my card within 24 hours of opening account so never really trusted their security so only keep 25 or less in there Probably why I got an insulting letter too little money get rid of them they are only nucences Peter Rice must of thought before signing the letter and mailing I bet people with 200000 in their account didn't get that letter that I can be sure of even if they had a mishap So anyway I don't recommend workers credit union at all Stay away and the gutters are all broke in front of building and you get soaked going in ??? What's up with that big bank no gutters SMH Anyway the area manager did reach out to me I guess Peter and the president were too Busy And he was nice listened to my concerns and said they were fixing the letter to be more personalized I said thats a great idea to keep your customers because insulting them is not the way Citizens Bank for me security Courtesy and I don't get soaked going in lol Hope this helps with your decision. On workers credit union Just remember check your mail and read all letters from them. read more

great people working there...but.... terrible customer service waited 15 minutes on the phone (wanted a question answered) finally hung up. this is not acceptable!!! read more

Had an RV loan for over 100K opened in 2016. Because of the pandemic we decided to sell the RV....sold in 3 days but could not get the payoff amount for the buyer. Took two weeks of being on hold, emailing and sending paperwork. The company that sold our RV said that in the 30 years they have dealt with RV sales and banks they have never encountered this much trouble....ever. Now we had a small savings account tied to this loan which I have been trying to close out for a month now. I've talked to customer service three times (after long periods on hold), tried closing it on line and even sent a letter to the Fitchburg branch closing this tiny account. Today I tried again. I could just ignore this account but after a few months of inactivity I might get a bill. Please....if you have a choice, please, find another bank. There are plenty of banks that will have good to great customer service. Leominster Credit Union is worth looking in to. read more

If I could actually talk to someone who WORKS AT THE BANK then it would be MUCH EASIER to conduct business here *eye roll* And don't tell me to send you an email because you don't answer them. read more

I have been a member for 30 years and have always been happy until recently. I went in to exchange change which should have taken 10 minutes max and I was there for over an hour! 55 minutes of that time was spent waiting for an actual human to emerge from the wizard of oz wall to change one of the coin bags that was full. I had to ask for help 3 times when I spotted an actual human and was told each time someone would be over shortly! With the switch to teller machines rather than live people the few times I actually go into the bank I have come to loath the experience! read more

i have been a motorcycle loan with these guys. Saw they TRIPLE charged my loan to my debit card in one month (Yes I had more than enough funds to cover all three Withdrawals). trued contacting them about this issue for about three months. I could only get in contact with an at home representative all of them assured me I'd receive a call back from "loan servicing" the next business day. I never received a call. Fast forward three months later in January 2022. due to my frustrations, I emailed saying my lawyer would be contacting them as a result of this issue. Finally I get a call back after months of waiting. Only to be told that I was "inappropriate and out of line". This company is absolute garbage. Never do any dealings with them. read more

I look at these responses from the business that say email us we would like to hear more ,don't email them because they won't accept a email they need to prove it's u and tell u to call ,then u call and u sit on hold for 85 minutes every single time read more

As of this writing I have been a member for 17 years. I hope to give some constructive and friendly comments. Workers credit union is a great establishment. However; They were much better as far as attentiveness and being attuned your situation about a decade ago. As can be expected, they grew larger and many more customers, it feels more like a major institution now. When Inquiring about loans or other servicing, there is no longer a follow up or courtesy call the way it has been in days past. Also, many of the senior bankers I knew of are no longer there. It definitely doesn't feel like the same credit union it once was. The young people there are friendly but it's no longer personable. read more