Between September 30, 2025 and November 22, 2025 I spent a total of 23 days in hospital with three…read moredifferent admissions. My first admission was for a surgical procedure, my second was for a saddle pulmonary embolism and my third was for an UTI. I have had a number of procedures through the years at numerous hospitals, and I have to say that Sutter Memorial Modesto was one of the better experiences I've had with any of them. The staff was extremely professional and very compassionate. My time was spent divided between stays in the surgical unit 5th floor North Tower, ICU and telemetry. My surgeon was awesome (Dr. Corin). All of the hospitalists that I encountered were very professional and compassionate and the nursing staff was very competent and caring. Both the physical therapy personnel and the respiratory therapy personnel were very kind and patient with me during my recovery from the pulmonary embolism and pneumonia. The only thing that kept me from giving Sutter Memorial Modesto, a five star rating is the food. Maybe I was just there too long, but I realized quickly that the rotation of offerings to the patients was very limited as I began seeing the same dishes again and again and many of them were not very good. But it just made me want to get well quicker and go home, so maybe that is part of your plan! Thank you all for being a part in saving my life! Richard Williams

I was recently admitted to Sutter Memorial after an ER visit for a broken leg. Surgery was required…read moreto properly set the bone. I want to begin by saying that the medical teams who treated my injury were exceptional--ER staff, the surgeon, anesthesiologist, surgical team, and floor nurses all provided excellent care and bedside manner. Unfortunately, the case management and administrative follow‑up were the opposite: disorganized, dismissive, and lacking compassion. After the case manager's third visit, I requested reassignment because of repeated issues. During her first visit--less than a day after surgery and my first PT session--she abruptly announced she was ordering equipment. I had already discussed choosing a wheelchair with PT (insurance covers only one item), but when I tried to explain this, she cut me off and repeated, "Insurance will only cover one." When I attempted to tell her about the steps at my home and the need for a ramp, she again interrupted and said, "Insurance won't cover that, you're on your own," offering no resources or guidance. Later, while I was on the phone trying to locate a ramp myself, she stood in my room sighing and rolling her eyes. She then told me I had been discharged--even though my nurse had just started an IV for low vitamin levels, I still had two doses left, the equipment she ordered hadn't arrived, and I still had no safe way to enter my home. When she asked if I had walked yet, I reminded her I was non‑weight‑bearing for at least two months. She then asked if I had Medicare, which I do not--another sign she hadn't reviewed my chart. I told her directly that her approach felt rude, rushed, and unsafe, and asked for a different case manager. Hours later, I learned the pharmacy couldn't fill my medication because it required prior authorization. When I called the operator asking for a patient advocate, I was transferred to a non‑working extension. After calling back and explaining the urgency, I was sent to the second case manager. She cut me off immediately, said she had "just received the information," and submitted the authorization but refused to follow up to ensure it went through. When I mentioned that home health also lacked prior authorization, she admitted it hadn't been done yet. She did not address my concerns about the first case manager and abruptly ended the call. In the days since, I have repeatedly tried to reach a patient advocate. Neither the hospital operator nor the main Sutter line could provide a working number. When the operator attempted to transfer me to her manager, the call went to voicemail and disconnected mid‑message. The medical teams make Sutter look excellent, but case management and administrative systems make patients feel abandoned. These failures matter--especially when patients are in pain, scared, and relying on the hospital to ensure safe discharge planning. When healthcare systems make it this difficult to advocate for ourselves, it discourages people from seeking care at all. Sutter needs to do better. Kaiser, in my experience, is far ahead in efficiency and patient support. As one example, I was told it would take five months to see an endocrinologist for a serious genetic condition--whereas with Kaiser, specialist appointments took only a few days.

The care and expertise of every person there. As with all ER situations it takes time but most of…read moreall is the knowledge that is part of this facility. They make you feel calm about what's going on with you.

I recently transferred my prenatal care from Sutter Health to Kaiser Permanente, and unfortunately,…read moremy experience with Dr. Maliha Ali, DO, and the Labor & Delivery OB team has been extremely disappointing. Communication has been one of the biggest issues. The team has been very unresponsive, often taking more than two weeks to reply to messages sent through the Kaiser portal. During pregnancy, timely communication is critical, and waiting weeks for answers to important questions creates unnecessary stress and anxiety. Before transferring, I read many negative reviews about this hospital and hoped my experience would be different. Sadly, I can now understand and agree with many of the concerns other patients have shared. The lack of responsiveness and difficulty obtaining needed information in a timely manner has left me feeling unsupported during an important time in my life. Coming from Sutter Health, where communication and patient care were much more efficient, the difference has been significant and disappointing. Unfortunately, I am unable to transfer back to Sutter until after I give birth, which makes this situation even more frustrating. I hope Kaiser takes patient concerns seriously and works to improve communication, responsiveness, and overall support for expectant mothers.

The receptionist and the person (Ambra) who did my MRI is courteous and sweet…read more The place is nice, clean and we'll kept. Even the restroom is clean. I give this place 5 star. Thank you.

Full of shit. Their timing says open till 6 pm. But I got there at 5:15 pm to get x-rays. Scums…read moretold me they stop taking x-rays at 5 pm.

Dr. Patel is great, I would highly recommend him for the scalp less procedure. His staff is great…read moretoo.

I've seen an FNP, Elizabeth, for four years. I like her. She listens and makes treatment plans…read morewith me, not for me. She's the first to try to understand and treat my frequent headaches. The office has gotten better recently. At first, it took up to an hour on hold to leave a message. Calls are returned by a nurse. One particular nurse has been consistently rude, condescending and not helpful. I hung up on her once after telling her she wasn't helpful. She called back and still wouldn't help. I asked to speak with Elizabeth directly. She called and took care of my refill request. The hold times have been much better lately. I heard one staff talking to another recently, talking about "You know how our patients are!" I was offended, maybe because I'm not the typical Medí-cal patient, but didn't say anything. Most staff are friendly. It would really help if there was a way to communicate electronically between appointments to ask questions and provide updates. I see mostly negative reviews of this clinic and my FNP. I'm basically satisfied with my care. Wasn't sure at first about Elizabeth, but I've come to appreciate her.

I shouldn't have to wait over an hour and 25 minutes for my appointment…read more I arrived at 10:49 for a 10:45 appt. It is now 12:10 and I have yet to be seen. I'm not feeling well, I have a horrible sinus infection. Hard to breathe. Just want to be seen and go back to bed

I have the BEST primary care doctor! Dr. Mitchell and her staff (Vikki and Meghan) are awesome!…read moreThey really care about me as their patient. I feel truly respected and cared for. Kaiser at 3800 Dale Road has a new system of registration/ checking in on the first floor. It was new to me today. It seemed relatively easy. However, I noticed a few people slip through the cracks on this new way. I tried to help at least one patient, so he wasn't lost. I have had other Kaiser doctors and situations in the past that were frustrating. However, I am very happy with my primary care team now!

I have switched doctors and the difference is night and day. I suppose it's a matter of finding the…read moreright doctor which is unfortunate, all doctors should be caring, thoughtful, and intentional about the care they provide their patients.

Can never get someone to answer during office hours. Tried repeatedly and when leave message, no…read moreone returns calls

I truly enjoy the staff. They are knowledgable and engaging. I was treated very well.read more

I have been going to this clinic for years; and they have always been nice. They have little snacks…read moreand water. They also give little free supplies.

The Quality of care is Excellant. The nurses and Dr are friendly, making me feel comfortable. I…read morelook forward to my yearly comprehensive medical review. Thank you ladies.

The treatment plan and the back office staff is amazing. They have always been kind and respectful…read more The reception area is very noisy. They have a tendency to talk loud on top of laughing very loud. It's nice everyone gets along and they enjoy their jobs, however it's unprofessional. The waiting room is always too loud with two TVs on. Add inconsiderate patients using their phones on speaker or watching videos loudly. Plus children running around and playing. Very overstimulating and frustrating to have to sit there.

My daughter has been getting seen by this female doctor for several years and I have never got a…read moregood taste from her. She comes off very insensitive and disregarding. My daughter has an actual allergy but when I bring up other things she might have sensitivity to she is very quick to just disregard it because it's not an "allergy."

From my pre-op appointment to the day of surgery, every single staff member I interacted with at…read moreDoctor's Hospital was exceptional. Everyone was kind, informative, patient, and genuinely caring. I had never been to this hospital so I wasn't sure what to expect but they took the time to answer my questions, explained everything clearly, and made me feel very comfortable every step of the way. Having surgery is stressful, but the entire team made the experience as smooth and positive as possible. I am so grateful for the excellent care I received and truly appreciate the compassion and professionalism shown by everyone involved. Wonderful hospital and an outstanding staff. Thank you for taking such great care of me!

Doctors Medical Center has an incredible staff, especially in the labor and delivery and surgery…read moredepartments. They truly go above and beyond to care for their patients. A special shoutout to all the nurses for being so compassionate, supportive, and honest throughout the experience.