World Vision (WV)does not provide adequate customer services. They messed up with my account 3 times without making corrections until I have to keep calling them and spoke to 3 different reps about same issue and the issue still "Unresolved". I made donation in monthly basis to my sponsored child since this April (x6 monthly payments). On Oct 1st, I donated again with my credit card online and WV automatically gave me another new account numbers. And then when I log in to WV system to look at my personal account, it rejected my sign in. I want my original account number but WV rep would not cooperate to give me back the original account number. When I can finally log in, all my previous donations have been removed. And the system shows "$0" donation in 2014. How ridiculous!
Their IT (technical support) does not help, all they want is your new email address so they can set up new sign in account. I have told both WV rep and IT dept that I want everything remains the same (including original account number, primary email address), none of the reps can fix the problems. First time I called, the IT rep said yea will do it in an hour. I have waited 3 hours, I still cant log in with my original email address. And then I have to made second phone call to follow up what is going on. It is too confusing to have two account numbers. I called again and speak with different rep and s/he told me that they cannot do anything.
Another skeptical about this charity organization is when I made donations on the first of each month, World Vision system only gives credit to your account until the 28 of the same month. (Example of my account: I donated on 10/1 (WV accepts the fund on 10/7), under the Pledge page of the sponsor child (Paid through 10/28)) It does not cover the whole month. Does it make any sense? Where is the money goes? Why it is not until the Nov. 1st or 7th, or so forth? When I ask to speak with a manager, the rep refused to transfer the call to a manager. He made other excuses saying they cannot do anything.The rep updates my account to paid through to Oct 1st!! (even though I told him I just made a new donation on 10/1). I told him I want to cancel my membership and he ignored me and not letting me to talk to his manager. I am guessing my donations does not go to my sponsored kid country instead it goes to cooperate/ personal account.
I even tried to make donation on the 7th of Sept, WV only states on the sponsorship account--Paid through 28th of the Sept.
*After all these problems, I have to call 3 times on the same week and still the problems unresolved to my account. October would be my last donation to WV, I do not want to donate to World Vision again because their financial credibility is so ambiguous. Your monthly donation does not cover the full month...ironically speaking, the remaining week of funds goes to ocean?!?
* IT Rep and Customer Service Rep said one thing and give you different result. They made the result more worse, piss me off! No apology from them. Too much hassle.
Starting this Nov, I am going to join a child sponsorship with Compassion International and will opt out from World Vision.
I see more positive donors' testimonial/comments on Compassion Int'l website which bring me trust. For my past 6 months of donation in World Vision, I have only received (1) intro letter and (1) semi annual report; I wrote via email and send actual letters to my sponsor child, and I've never heard back from the dept. On the other comparison, most Compassion Int'l donors receive 5-6 letters in avg throughout the year from what I read in testimonial section.
Think twice before donating to World Vision, their customer services and IT dept are not bringing satisfaction to donors. Not just on me but also other people I asked around or search online for comments. They made up lies and excuses not to solve problems....not allowing you to escalate to a manager! My money really go to a waste! read more