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    WorldMark Scottsdale

    3.3 (36 reviews)
    Open Open 24 hours
    Updated over 3 months ago

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    David M.

    Likely our new go to for spring training accommodations. A very nice property with a beautiful pool. Golf course views from the back patio are a nice add on to morning breakfast. Beds are comfortable. Our unit had a washer dryer as well as a full kitchen, including a dishwasher.

    Geese on their morning journey.
    Soo H.

    I wake early and go outside to see flocks of geese fly by.  I like seeing their V shaped formation and the occasion honk.  In the evening they fly by in the opposite direction.  It's relaxing sitting on the patio watching the setting sun as the geese go back to their nesting area. This year we reserved a 1 Bedroom Presidential in the new phase 2 area.  The Presidential is the fanciest option and cost twice as many credits as the standard room.  Ping pong table in the living room.  Huge HDTV in the living room.  I'm guessing over 60".  There is a blu-ray player to the side and an HDMI port you can plug your laptop in.  Huge soaker tub + separate shower.  Last time we had a tub this good was at an expensive Las Vegas condo.  Appliances are high quality.  In the past the appliances tended to be the lowest priced ones you see at Home Depot.  Full size washer and dryer can wash a whole family's clothes.  Usually we had to take turns as the washer/dryer was too small.  What I appreciate most is the new GE fridge side by side fridge model GSS23GMKKCES.  It is big enough to hold my 8 Cooler Shock ice packs plus 8 half gallons of ice cream.  This model has a bit more space than the one I have at home and the water filter provides good tasting chilled water and ice just like at home so I don't need to bring bottled water. Downside to the phase 2 area being open is now the parking in front of the units is full.  The most annoying thing about Worldmark Scottsdale is if you are on the first floor it sounds like thundering herd of cattle are prancing on the ceiling.  The ceiling is insulated enough so you don't hear people talking but walking, running or luggage carts are quite audible.  I brought my HEPA filter to create white noise but even on max I still hear the cattle upstairs.  This being the desert I notice there is a good amount of dust/sand in the air.  You can see it in the air when the angle of the light is right and I notice a bunch forming a dust layer on my laptop.  I feel it on the floors when walking barefoot on the tile floor too. I visited on New Year's Eve and noticed they didn't weather strip/sound proof the front door well as I heard people partying outside as well as people playing cornhole at midnight to celebrate.  Was a bit surprising as it was in the 30's. Staff was friendly and helpful.  Sales staff was nice.  They still give you a limited time offer that expires when you walk out the door but they aren't applying the "you don't love your spouse if you don't buy her credits" pressure. Interesting to see Worldmark going more upscale.  It's hard to justify paying twice as much if they are not going to improve the insulation in the ceiling/floor as the noise level appears the same in all the rooms I've stayed in.  Worldmark is more attractive than most of the hotels I've tried but it's not as quiet as The Palms Las Vegas.

    Presidential Suite Living room sitting
    Sven R.

    We are avid users of WorldMark and have been since the days going back to TrendWest. We visited the Scottsdale facility soon after opening in the midst of COVID. We opted to for the Presidential Suite on our first visit and upon walking in - wow! - it was amazing! Everything is an upgrade from the standard suites. The center counter in the kitchen has beautiful marble along with the rest of the counter space. All the appliances are high-end GE Profile which includes a great fridge with built-in water and ice dispenser. The utensils, coffee maker, mixer, and everything else is all upgraded over what you get in standard rooms. I don't think there were any plastic cups even. The living room had a huge 55" wall-mount HDTV with a soundbar under it. The couches are comfortable and definitely higher quality of the standard suites. The HDTV sits over a gas fireplace that shares a wall that shows the fireplace on the other side as well. On that side of the room is a ping pong table. Yes, a ping pong table! My family LOVED having this and they enjoyed many games. The guest room had two very nice twin beds. The rest of the room seemed pretty much like what you'd find in a standard suite. The guest bathroom was large and fitted with nicer faucets, sink, and bathtub. The master bedroom was very large with a very nice dresser and two night stands. The HDTV was a bit larger than what you would find in many of the other master bedrooms. The master bathroom was over the top! The tub was a classic French-style tub with crazy nice facet and shower head. Next to that was one of largest shower I have ever seen. You could easily fit four people in it. It came with an overhead shower head in the middle of the ceiling and another variable wall mounted shower head. You could have both on at the same time if you wanted. Completely crazy and fun! All Presidential Suites are on the third floor so the view of the trail and golf course behind you is for a wonderful view. The porch is large and equipped with ceiling fans and excellent furniture. Oh, the fans are the brand Big Ass Fans which are also premium. While the Presidential Suite is pricey in points, in my opinion, it's completely worth it. If you have enough to splurge, do it! Now, we did return a month later to a standard one-bedroom unit which obviously wasn't as plush as the Presidential Suite but to my surprise was very nice as well. There was no big screen HDTV, ping pong, upgrade appliances or a crazy shower but it was still very nice. Oh, real quick, while the shower was huge in the other unit, this was actually one of the smallest showers I've ever been in. I found it ironic that this facility has both extremes for the shower. :) The living room was large and spacious and there was plenty room in the kitchen. There was less counter space than I'm use to at other WorldMark locations but it wasn't too bad. There is also a nice desk to work at next to the porch. Our location looked into the pool area which I enjoyed. The only issues I have with this location is the construction of a retirement community that sits between WorldMark and the street entrance. Because of it, you have to use a small auxiliary road which is easy and confusing to miss your first time in. Further, it blocks the main entrance with fencing and you can't walk easily to the local grocery store and dining that's less than a five minute walk away. As of early March, it looks like they are still a few months away from completion even though all pavement is in. Having seen both extremes of this Scottsdale location, I can say without a doubt that I love it! I have been to the Phoenix WorldMark and while it's really cool with its garages, fairly large unit and being next door to a wonderful hiking area, I prefer Scottsdale. It's right in the middle of everything and once the construction is completed you will be able to walk to dining and grocery store. I've already booked it again!

    Pool
    Lambert P.

    Worldmark Scottsdale is located off of Indian Bend Road east of Hayden well recessed from the main road. This place is a little tricky in a sense that the property is well away from the street sort of behind a corporate park. Currently as I write this (mid November 2019) there is a lot of construction going on surrounding the property both to the north close to Indian Bend as well as east of the existing property where there are what appears to be two additional structures being erected as additions. My mother who is the Worldmark owner made these reservations months ago. Only a few days prior was she notified that there was construction going on as a heads up. Not that it would have really changed our mind but as I read some of the other reviews it seems like this construction has been going on for quite some time. As a courtesy to be notified that there is construction and that there would be some inconvenience, that's understandable and for the most part visitors will cope with the additional traffic and noise. The notification was that work would begin as early as 7am. Well I can safely say that work or not noise did start before 7am local time and even as early as 6am. Our unit was very close to where much of the construction was taking place which was at the east side of the facility, not far from the west side of the pool. Again, the noise being what it is (construction) didn't really bother us that much as we were no Eastern time and eastern time just prior to daylight savings changes so biological clock wise, we were 3 hours off as opposed to 2 for the most part. Arizona doesn't change time and the day we arrived the difference was 3 hours but that evening it switched to 2 hours difference from eastern relevant to mountain time. The check in for us was late (11pm) so we didn't get our parking pass till the following day. We arrived on a Saturday night and relaxed on the Sunday staying local to recuperate a bit because later in the week we'd be taking long drives to other parts of the state. The room we received although it officially slept 4 had a single bedroom and a pull out sleeper. For a pull out it was actually comfortable. Of course the unit is not that large so the coffee table was placed permanently to the side for our stay because we had to use the pull out every evening. The kitchen area didn't have a dish washer or oven. It was only a single counter with a small sink, coffee machine and microwave. There was a stove top but we never used it. Typically we're used to having full kitchens. The fridge was a mini fridge under counter size so we had to economize what we were going to put in the fridge as far as drinks etc. The pull out had to be covered with sheets and blanket that were in the main entrance closet. There was only a single pillow in there so we had to ask housekeeping for a few more. This was a disabled unit so the bathroom was large and had a tub and shower (separate). For the most part the unit was satisfactory. Between the counter and couch was small round table. I can't see how a wheelchair could fit between this table with chairs to get to the sink, fridge. Overall the unit was undersized for a "sleeps 4" unit. It would have been nice to have 2 bedrooms and a full kitchen instead of what we received. The pool is a huge plus for this location. There was a day where there wasn't any towel covers on the poolside loungers and I ended up going to the front desk to get some for us. The pool and hot tub were well kept. The staff at this location were as far as I'm concerned, very friendly and helpful when we needed anything.

    Pool was good
    Jodi H.

    Where do I begin to share the story of how long our week (would be) or really was. Well let me start by saying, the minute we walked into the lobby -- it becomes a minefield; yet I will tell you, it can be navigated -- you are the target of their desire to SELL you a Timeshare. The sales pitch occurred each time I entered the lobby to get ice or a soda or my own clean set of towels. I even left my phone off as messages were left constantly piling up inviting us to breakfast or lunch to view the property and receive a Visa. No thanks. As we headed over to our room, I was even more aware of the construction banging going on as we headed to our room. When we first entered, I saw that the staff left us a birthday box of chocolate and wished my partner: Happy 60th birthday. I never gave her age and she's still in her 50's. Where did 60 come from? I never gave an age. Ahhhhh -- our room; Let me tell you. It looked absolutely nothing like the photos on the website. Even more, unbeknownst to us, we were placed in a handicap room with absolutely NO VIEW and a wide LONG HALL. (See pics). The refrigerator was the smallest fridge I think I've ever had in any room I've stayed in! (This is why I had to go to the lobby for ice.) It looked like one from an RV! And of course being it was a handicap room, it came with an extra large bathroom (it had a shower and a bath tub on either side). It also had a super wide hall, which cut down on the space for the living room area and especially the kitchen. Thank God it came with a comfortable bed it was the only saving grace of the place. There was a back patio with seating; but it was totally unusable due to the loud construction right outside our door. Furthermore, to make matters more interesting, the door doesn't lock from the outside without a metal key (which was not given to us). So as a result, unless one person hangs back at the room, you both have to walk clear around the entire complex to get to the pool area to the gym; whereas it's a straight shot if you go from the patio. But this leaves all your items unlocked! Then there's the fact that this was a handicap room! To my surprise, there were no ramps going up the sidewalk for a wheelchair or a moped to get up onto the sidewalk to access the room except way down on the opposite end. Hmmm, I wonder if maybe that was because the model for the timeshare was at that end. Then to top it all off, I called earlier to say we wanted a "quiet" location; I was assured our room was far from the construction. NOT! We unfortunately were right by it; and the hammers commenced at 7:00 A.M. sharp. Even their brochure states that it would be quiet before 8:00 A.M. (see pics) There were some friendly staff people, I will grant you that; and they did offer to change our room if one came available. But by the time we returned from our day out, not much was left. Then one lady in particular at the front lobby got offended when I told her for the third time I just wanted enjoy my vacation and not be bothered about the timeshare. I admit that when she asked me for the 3rd or 4th time if I wanted to attend the breakfast, I finally just said, "no"; Instead of explaining the reasons why. Her response was: Well all righty then! This to me is confusing... I had said that I already own two timeshares. They would try to tell me why this one was so much better. Why can't I come and use my timeshare without being hounded to upgrade constantly and just relax (even with all the workers) because I need a vacation without being pressured to buy more another one. Crazy. I meant no offense, but come on. And yes there were workers on the grounds every day. As one enjoyed the beautiful sparkling (chilly) pool or went to the gym like I did every day, I had to pass by construction workers and or workers that were putting in a new lawn and bean bag toss game. I guess my fantasy dream vacation was not met by this location whatsoever. My partner's neither. The bed was great and The pool was another saving grace but it would've been better maybe at some other time, we just didn't hit it right and I don't think I'm gonna hit it ever again.

    4/2021
    Emil C.

    During Easter weekend, I came out here to run a half marathon and to visit an old friend. It was a rather last minute decision for me to make this trip. Fortunately for me, I was able to score a studio hotel room while waiting on the wait list on such short notice. When I arrived, there were still construction taking place for the Revel Scottsdale senior living/retirement community, so the entrance from off of Indian Bend Rd was a bit obscure even though there were WorldMark signs. Prior to coming here, I had checked on Google Maps, so I knew where to turn. The lady that checked me in was very nice and courteous. The concierge got me to attend an owner update. I usually try to refuse those as I normally have better things to do then to sit through another hour plus long sales pitch. They gave me a Tango gift card for my time. My room was nice and clean. It came with all of the amenities that I needed for the weekend. Most importantly, the bed was comfortable. This location was convenient as there were plenty of nearby stores and restaurants. They're close enough to be considered walking distance.

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    11 months ago

    Went there for relax while my wife was working. Stayed at the poolside. Everything was well maintained. No complaints.

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    Very good location. Close to lots of restaurants and other sites. Not a far drive from shops.

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    Review Highlights - WorldMark Scottsdale

    I did attend an owner update that was 60 minutes, although we actually had so many questions, we left after 90 minutes.

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    Andaz Scottsdale Resort & Bungalows - Olives appetizer

    Andaz Scottsdale Resort & Bungalows

    (301 reviews)

    This stay was completely wonderful, my first wonderful Hyatt experience that met my expectations…read more Yes Daniel was also there at reception but Savannah is the one who checked me in and out and is quite friendly. I booked a bungalow in the retreat area to have access to the 2 other temperature regulated pools. It was beautiful the retreat area is very nice, it's further away from Weft & Warp and the Turquoise pool so it quiet and relaxing. Maydeline at the Spa was very helpful and very in touch with guest needs. One step ahead everytime. Colin really saved the day with making sure we had everything we needed. Brennan was also really helpful at breakfast and bringing us water all the way to the retreat pool. There was a minor hiccup with requesting ice while we were there but they did take care of it and apologized the next day for it not being done promptly, the acknowledgement was great and it really was such a minor thing. They have lots of activities everyday that are included and they also have experiences you can pay for.

    This hotel is a true luxury resort in Scottsdale. The entire theme is mid-century modern and all…read morethe rooms feature chairs and pieces by famous furniture designers like Charles Eames and Eero Saarinen. The hotel is inspired by the colorful and folk art influenced works of renowned mid-century modern architect and designer Alexander "Sandro" Girard. The hotel's bio says he was the main source of inspiration for the design of the Andaz Scottsdale. The property is beautiful to walk around, with all the landscaping, flowers and trees; some of them are marked with what kind of plant they are. There are century plants and aloe and various cacti. The fitness center is located at the spa. It has windows which open up onto the pool, which is a more private pool than the main pool. The staff is outstanding. Savannah, who ran the front desk on my most recent visit, is absolutely amazing and really helped with any questions or small issues with my stay. The restaurant is wonderful for the hotel breakfast. I recommend having cocktails there too. You can see a beautiful sunset from the bar. I love the open design of this hotel resort because it makes you feel like you're in the countryside and you can admire the beautiful views of Camelback as you walk around the grounds and hear birds chirping. It's so relaxing. Parking is easy and you can usually find a spot right outside your casita room as the parking circles the hotel. Toiletries in the room smell so good! Lavender with sea salt. It's really like staying in a spa! One of my favorite experiences at this hotel was taking a late afternoon outdoor class at the spa/gym on the large lawn where we did stretching/light resistance training with the the sunset behind Camelback Mountain as the backdrop. It was glorious. I definitely recommend trying one of the classes or "experiences" if you stay here. Some of them you have to pay extra for, but a few of them are included with your room rate. At first glance the hotel interiors and architecture seem extremely simple and minimal, but then you realize it's actually all a piece of mid-century modern inspired art. It's really fun to walk around and admire all the understated design details at this hotel.

    Hotel Valley Ho - OH Pool

    Hotel Valley Ho

    (985 reviews)

    $$$

    10/10 all around! The hotel is super clean and the grounds are gorgeous. The staff was incredibly…read morefriendly and attentive. We stayed in a king room with a pool view on the second floor with a private patio. Location is fantastic with great walkability. The vibe is the hotel is so fun with an updated retro decor which feels like you will run into one of the rat pack on property. Great having two pools- one very quiet and perfect for reading a book and swimming laps, and the other more lively with DJ's and great music on the weekends. We will definitely be back!

    My wife and I chose Hotel Valley Ho for a weekend getaway and booked a cabana so a few friends…read morecould join us at the pool for the day. Let's start with the good. The hotel is surprisingly affordable for Scottsdale, clean, well maintained, and has a ton of character. Unfortunately, there were also several things that left me wondering if time is beginning to pass this Scottsdale icon by. Our room was nice, but it stayed consistently around 76 degrees until the middle of the night. Why? Because there appeared to be a single vent pumping out just enough cold air to rival a household fan. I don't need my hotel room to double as a meat locker, but in Arizona, I would at least like the option. Also, being woken up by a leaf blower each morning as the wind whipped around the crevices of the door... yeah, not enjoyable. The pool was nice enough, but surprisingly small, crowded, and the water was hot. For a Scottsdale hotel with the reputation Valley Ho carries, the entire pool experience just felt a little dated and cheaper than I expected. We also paid $400+ for our cabana, only to discover the safe didn't work. At that price point, I expect every amenity included with the cabana to function properly. Now for the absolute bright spot of our pool experience: Alex! Alex was THE MAN. This dude strutted around that pool serving patrons with a smile and a full heart. My wife, our friends, and I were genuinely excited every time we saw him coming our way because his customer service was impeccable. He was personable, attentive, funny, and made us feel like he genuinely wanted us to have a great time. Give that man his flowers. Overall, I understand why Hotel Valley Ho is such a Scottsdale institution. There's history, character, and plenty to like about the property. But between the struggling A/C, questionable soundproofing, small and overcrowded pool, hot water, and malfunctioning cabana amenities, the experience didn't quite live up to the reputation. I don't regret staying here. My wife and I still enjoyed our weekend, and we made some great memories with our friends. I just think the Valley Ho experience sounds a little better on paper than it actually delivers in practice. Would I stay again? Possibly. Would I request Alex if I'm sitting poolside? In a heartbeat.

    Canopy by Hilton Scottsdale Old Town - Exterior

    Canopy by Hilton Scottsdale Old Town

    (132 reviews)

    I'm a big fan of Hilton Canopy hotels and this did not disappoint. In the heart of Old Town…read moreScottsdale, it's perfect for those who want to shop around the area or just for those who want a lovely retreat at the end of the day. I had a beautiful sunset view of Camelback from my room, and I loved the layout, with the large sliding barndoor to separate the sleeping area from the bathroom /coffee area. My bed itself was like sleeping on a pillow because it was so soft. I thought it would be too soft but it was one of the best nights of sleep I've had in a long time! So so comfy! The hotel has a ton of amenities, with a roof top pool, restaurant and seating area too. I did use the fitness center while I was there, although the A/C wasn't working in that part of the building so it was definitely a "hot" workout session. While there is a charge for parking, it was underground and super convenient to access your hotel floor so if you checked in via the app, there didn't need to be any interaction with the front desk/ lobby at all. The lobby itself is huge with a few different seating areas and where you can find the bar /restaurant as well as a small gift shop by the front desk. The hotel was clean, modern, conveniently located and had everything I needed. I'd happily return here and hopefully for more than one night to enjoy more of what they have to offer!

    We were impressed with the hotel, very reasonably priced located in the heart of old town…read moreScottsdale area, you can walk to everything. Travis checked us in, he was very busy at the time, but alway with a smile, extremely professional and kind. The rooms are very new, stylish, very comfy bed! We really enjoyed the rooftop bar and restaurant, this included the rooftop pool area, reasonably drink prices, with the best view of the mountains. Service was outstanding, friendly, upbeat service from the whole team, we will be back!

    JW Marriott Scottsdale Camelback Inn Resort & Spa

    JW Marriott Scottsdale Camelback Inn Resort & Spa

    (527 reviews)

    $$$

    This is for the pool only through resort pass…read more Booked a daybed on a holiday weekend. when we showed up, we were walked over to a nice corner bed facing the pool that was out of the sun. The staff was constantly around and friendly, and the service was quicker than expected. The fruit platter that came with the daybed was much better than we have received at other resorts with the add in, and the meal and drink cost was on par. What we really enjoyed was that the music was at a relaxing volume, we were given free drinks as the resort wanted all guests to get into the holiday. Having the day bed from 10-6 was more than enough...we used 5 or 6 of the hours. Will definitely come back! Two knocks/challenges - figuring out where the pool actually was posed a challenge. We ended up walking around the massive property for a bit as the front desk was busy when we walked in and there wasn't good signage. When we found the pool all the entrances are locked and need a key card. Fortunately a staff memeber had walked near the gate and let us in.

    Given my husband's ambassador status with Marriott-- We have stayed at a lot of Marriott's around…read morethe world. Of those Marriott's stays a fair number of them have been with the JW brand. From my experiences, I would not say that this hotel meets the JW Marriott standards. First of all, the rooms: As an ambassador we do not feel that we were upgraded during our stay. Mind you the hotel was not too busy, as still summertime, so we felt there was an opportunity. We were informed that we were provided a recently updated hotel room when we checked in. From my perspective the hotel room is due for another update or perhaps some touch ups-- when you review my picture, you will see behind the toilet paper roll, a piece of wallpaper was cut out in square and replaced with another square. Furniture is scratched or ruff in the bathroom as well as the living quarters. The sofa has seen better days. The quality of this room is more at a Marriott level. Given the quality of the room for a JW hotel, I knocked some stars off. Plus, the room does not give off high-quality comfort-- the bathroom had a very small shower. The shower door opening inwards, makes it feel even smaller. The bathtub in the bathroom, is a stand tub-- and perhaps even smaller that standard. I would expect a luxurious tub for this hotel. The patio furniture is basic and not comfortable to enjoy the views. Also, some better pillows would be nice. As for amenities-- the hotel only has one pool open for all guests. If you attend the SPA, there is an additional pool. As we were at the hotel during an off-season period the pool was not too busy. Given the number of chairs at the pool, I can imagine the pool being very busy during high season. The hotel's main gym is connected with the SPA. The gym offers a great amount of equipment. There is also a small gym at the pool. There is also a hiking trail at the back of the property which is a great feature to enjoy the mountains. Near the mountains, there is an event space. It looks like a wild west scene which could be great for parties and bbq. To get around the property- you can call a golf cart. Plan ahead as you may have to wait for service. During cooler times, you can definitely walk around the property. If in the back of the property, you do have to walk up hill from the lobby. You can also drive around the property- parking is included in your resort fee. As for restaurants- there are several restaurants on the property. During the summertime, the higher end restaurant, The Lincoln, was closed. Given the closure this restaurant we ate at their more causal restaurant-- the food was good and the service was excellent. This restaurant provides an excellent breakfast buffet- where the food is fresh. This property is place you come to relax, not too work. The rooms don't even provide a desk. The hotel is nestled among the desert scene with view of the mountains and access to trails. You could easily unwind here. Overall, the service was great at the hotel. The staff at check-in, around the pool and at the restaurants. The level of service we experience does match the JW quality.

    Omni Scottsdale Resort & Spa at Montelucia - Stunning Views

    Omni Scottsdale Resort & Spa at Montelucia

    (498 reviews)

    $$$

    Updating my review because despite the couple of l inconvenience that i encountered the staff was…read moremore than accommodating. Any issues I had were dealt with by the staff in a professional manner and efficiently. After being here in the heat perhaps they have guest park downstairs to avoid putting their cars in the sun and it's also gated down there. Either way knowing ahead of time you're paying for parking to park remote from your room will be less shocking when you see the size of the resort. The golf carts come very quickly. I also want to say that checking out was also easy. Anyway overall a good stay.

    We came for a relaxing birthday weekend. I can say we were pretty relaxed…read more Our room was upgraded with a balcony over looking the adults pool which was nice. The room was comfortable and cool. Sadly the bed needs to be replaced it's pretty worn out. Had excellent water pressure in the shower. Swimming pool was a very nice warm temperature and was extremely busy so we opted to swim in the evening when it was empty. Only down side is that there's barely any light and the deck around the pool is uneven in places. We had room service the first night. Young man that delivered was very nice. The chicken fingers and veg paste was good. The albondigas was terrible. Two meat balls With some chipotle sauce. We ate breakfast every morning and it was good. The hostess and some of the other people acted like this was their first time being busy so it was entertaining to watch them scurry around like they were lost. We ate one night at Prado and the food had no flavor. Loved the smell of the restaurant like mesquite wood burning. The waiter was very nice and friendly. I posted that review on here as well. The entire staff were very friendly and helpful when asked. Never understood what was included in the $45/night resort fee and the parking was $35/night for valet and 30 for self park. So be forewarned add the $80 a night to your room rate. Plus the distance to your room can be quite a trek. Anyways would we stay here again?? Not sure. For the money we might try one of the other resorts around the area. So can't say either way right now.

    The Phoenician, a Luxury Collection Resort, Scottsdale

    The Phoenician, a Luxury Collection Resort, Scottsdale

    (768 reviews)

    $$$

    Beautiful hotel that we've stayed at a few times while coming out for spring training. It really…read morehas everything you need for a relaxing day by the pool, and it's conveniently located for driving to games, heading into town for restaurants, or exploring downtown Palm Springs. The amenities are great. The gym is well equipped, there are tennis courts, and the pools are beautiful with a nice balance between adult and family-friendly areas. The restaurants are solid as well, which makes it easy to stay on property and unwind. Overall, a really great experience. We would definitely come back again for our next spring training trip.

    chose The Phoenician for my birthday getaway over Memorial Day weekend because it is marketed as a…read moreluxury resort. I invited four girlfriends to join me, and each of them booked their own rooms. Unfortunately, after spending four days at the property, I can confidently say this was one of the most disappointing luxury hotel experiences I've ever had. The problems started at check-in. The front desk associate barely engaged with me, offered no overview of the property, amenities, or resort experience, and didn't ask whether it was my first visit. When I mentioned I was celebrating my birthday, there wasn't even a simple "Happy Birthday." I was handed a key and what turned out to be a property map, with no explanation whatsoever. My next stop was the concierge desk to inquire about pool cabanas. I was simply told they were sold out. No alternatives were offered, no waitlist was mentioned, and no effort was made to assist. Instead, I was told to look at an outside website myself. At a luxury resort, isn't the concierge's role to help guests find solutions and make arrangements? When I later asked if the resort did anything special for birthday guests, the concierge emailed me a list of items I could purchase. That response perfectly summarized the level of hospitality we experienced. The room itself was another disappointment. It felt outdated and in need of renovation, hardly what one would expect from a luxury property. Ironically, when I later visited the pool and asked an attendant about cabanas, she immediately offered to place me on a waitlist in case of cancellations--an option the concierge never bothered to mention. The following morning, I spoke with a manager, Alley, about my experience. She apologized and offered a $100 food and beverage credit, which I appreciated. However, when I returned to my room, I discovered something far more concerning: one of the pillows had visible mold on it. Since I don't sleep with pillows, I hadn't noticed it the first night. As I looked closer, I found stains on the bedding, pillows, lampshade, and even areas of the room that clearly had not been properly cleaned. Housekeeping came and changed the sheets and pillowcases, but shockingly left behind the actual moldy pillow. At that point, this had moved far beyond a service issue and into a cleanliness and health concern. I reported everything again to management. The additional response was a $50 credit. At this point, the property had failed in virtually every area that defines a luxury hotel: guest service, concierge support, cleanliness, attention to detail, and problem resolution. My friends who booked rooms experienced similar frustrations with both customer service and housekeeping. We ultimately spent much of our time dining at restaurants off property and even rented a cabana at another resort because our experience at The Phoenician was so disappointing. For a stay that cost me over $2,000, offering a total of $150 in credits felt completely out of touch with the severity of the issues. The amount wasn't the problem, it was the lack of accountability and genuine concern. I rarely leave negative reviews, but travelers should know that this property did not deliver anything close to the luxury experience it advertises. Between the poor service, moldy pillow, cleanliness concerns, and overall lack of hospitality, I cannot recommend The Phoenician. I will also be filing a complaint through Marriott Bonvoy regarding my experience. Luxury hotels are defined by service, attention to detail, and how they handle problems when they arise. Unfortunately, The Phoenician failed on all three.

    Grand Hyatt Scottsdale Resort - Room key is a wrist brand

    Grand Hyatt Scottsdale Resort

    (703 reviews)

    $$$

    Our stay at the Grand Hyatt Scottsdale has been outstanding in every way, but what has made this…read moreexperience truly unforgettable is the exceptional service we received from Chris at the front desk. From the moment we checked in yesterday, Chris provided a level of genuine hospitality, attentiveness, and personal care that we rarely experience, even at the finest hotels. He didn't simply assist us with check-in -- he made sure, from beginning to end, that every detail of our stay was taken care of. What impressed us even more was that this was during the very busy Labor Day holiday weekend, and I am only a basic World of Hyatt member. None of that seemed to matter to Chris. He treated us as though we were the hotel's most valued guests. He anticipated our needs, patiently helped with every request, checked that everything was going well, and even arranged a complimentary late checkout for us tomorrow. Every interaction with him felt sincere, thoughtful, and genuinely focused on making our stay special. There is a big difference between simply providing good customer service and making a guest feel truly cared for. Chris understands that difference. His professionalism and warmth are exactly what luxury hospitality should be. He is one of those rare people who can turn a great hotel stay into a memorable experience -- and he is honestly one of the main reasons we will absolutely return to the Grand Hyatt Scottsdale. The hotel itself has also exceeded our expectations. The property and grounds are beautiful, the pools and resort facilities are fantastic, and everything feels exceptionally well maintained. Just as importantly, every staff member we have encountered has been friendly, welcoming, and professional. There is a wonderful atmosphere throughout the entire resort. We have stayed at many hotels and resorts, but this experience stands out. Grand Hyatt Scottsdale is a beautiful property, but ultimately it is people who make a hotel memorable. Chris made this stay unforgettable for us. To the management of Grand Hyatt Scottsdale: you have an exceptional team member in Chris. Please recognize him for the extraordinary care he gives your guests. He represents your hotel and the Hyatt brand at the very highest level. Thank you, Chris, and thank you to the entire Grand Hyatt Scottsdale team. We haven't even left yet, and we're already looking forward to coming back.

    For almost a year, my boyfriend and I had been talking about visiting Grand Hyatt Scottsdale. We…read morewatch Next Level Chef featuring Richard Blais, who has two restaurants on this property - Tiki Taka and La Zozonna. This inspired a weekend stay for our one year anniversary of officially dating that falls on 4th of July. Upon arriving, there are both valet and self-parking. We chose self-parking, which ended up being $30/day and a $.50 fee for processing via the QR code on the receipt. I find this easier than the hassle of someone grabbing items, then bringing up. Though, you will have to wheel them through the parking lot so chose which works best for you. Our Room: - King Bed + sofa - 4th Floor (highest) - Pool view + balcony (very spacious and would book a pool view in the future again) - Balmain Paris shampoo, conditioner, shower gel, and lotion which were fabulous! Dining Options (separate reviews if dined there): - Two pool bars (H2Oasis and Sandbar) - Canyon Market - Mesa Centrale - Grand Vista Lounge - La Zazonna - Tiki Taka - Room Service: I believe this is serviced by Canyon Marketplace or Mesa Centrale. A bit pricey, but enjoyed a burger to our room one night. Actually ended up preferring that one to the one served at H2Oasis. 4th of July Fireworks: - Our room had a balcony on the fourth level, and ended up being perfect for fireworks as they shoot off from behind the pool. If your room is not situated to see, there is reserved spot for hotel guests, but we chose to view from our balcony. 4th of July Festivities: DJs, live music, games, curated menus, a bald eagle in the lobby, resort specific fireworks, and more! If you are looking for a destination for your next 4th of July, I'd highly recommend this! Pools: - Adults Only (our preferred as less busy and enjoyed H2Oasis) - Family Pool Over our two night stay, we had plenty of dining and activities that we didn't leave the property. We both throughly enjoyed, and it was hard to return home even though nothing beats cat snuggles. Love to return for another staycation and will be on the lookout for other events and activities that will draw me back.

    The Scott Resort & Spa  - Two Sprawling Pools featuring Private Cabanas

    The Scott Resort & Spa

    (437 reviews)

    $$$

    Beautiful hotel. The pool is nice. There's an area like it has rocks that u can lay on that hits…read morethe water. We got the Pina coladas and they were delicious. We also got the chips and guac and they were good.

    Arrival: Very easy to pull up to valet and get assistance with a cart (I had several heavy bags)…read moreand check in was easy and friendly. There were 2 people at the front desk and the woman who wasn't helping anyone noticed me, made no eye contact and did not bother to offer helping or at least a "we'll be right with you" *Room: courtyard king faced the center of the property so had beautiful views with a spacious patio and 2 chairs. It was clean and spacious with very cute details! There's a mini bar fridge that kept the drinks in there cool but not cold, and it's not cold enough to keep food safely stored so it may be worth the $25 fridge charge (Which I do think is ridiculous for July in phoenix. Come on.) *I was on the 2nd level and its stairs only, so I did get asssistance from the bellhop -- he was so kind, helpful and welcoming! Pool area: Beautiful pool areas with a mix of sun and shade. Get there early if you're particular about where you sit. The water was nice but on a holiday weekend you could see the layer of oil from people's sunscreen etc (to be expected). Pool bar: Full bar you can order food and drinks from. Staff was helpful but they were definitely very busy so very blunt/brief transactional orders. There were servers that were taking orders and delivering but I couldn't tell if it was for everyone only not. I was never approached once in 3 days, and I saw staff actively avoiding eye contact with a few people trying to capture attention. Food: I had steak tacos which were fine, nothing exciting or special, and it doesn't come with any sides. Fries were good and crispy. Insalada salad was very mid (greens, pear, walnut, lemon dressing), and the shrimp was good but 4 medium shrimp for $13. Oats and berries: don't bother. I could tell the cold oats had been sitting on the plate for a while (very stiff, too stiff). It was gorgeous and the berries were great, but it wasn't worth the $. Canal Club: Really great space with the vibe you might expect. It was never quite too busy, and bartenders were attentive and friendly on Saturday and Sunday. Check out: This was not a great experience, but again I'm giving the benefit of the doubt of a holiday weekend. Before even arriving I opted for the late checkout (1pm) and when checking in they even confirmed it for me - great! I spent the morning at the pool but when I went back to my room (after 12) I couldn't get in so I'm locked out in my wet suit. Apparently my key only worked until 11 or 12 but no one informed me I'd need to reset my key (even tho this was confirmed prior to and upon arrival). It was annoying having to wait bc it also ended up taking up the rest of my time and my peaceful weekend ended in me rushing to get cleaned up and out of the room on time for the turnover. In addition, I was trying to make a latte before I left but since the room is slightly sloped (really lol!) the glass under the machine shook off and spilled everyone (for the second time). It was annoying and just added to the hurried checkout. After getting ready to head out I called to see if I could get help with my bags again and they said they were sending someone up and hung up before I could also request my car. I called right back and they got my car # and took care of it, but it still left a bad taste in my mouth. Someone was there very quickly with a cart to help and from there it was smooth and friendly -- just as it was getting help to the room. All in all there are some areas I'd give 5 stars to, some 4, and others a 3. I am big on the service component, so the less desirable interactions leave me wanting to give 3 stars, especially given the cost of staying. I'm being generous because overall I had a good time in my room and by the pool... I will go again on a non-holiday and hopefully be able to update to 5 stars.

    WorldMark Scottsdale - hotels - Updated September 2026

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