I never even realized this location existed. I needed to return something we had ordered from…read moreAmazon and didn't need. It took me only a few minutes and I was able to do this on a Sunday.

Super nice lady answered all of my questions and ensured that I was clear about services provided…read more I could not ask for more. Thank you.

Thursday, October 23, 2025, I went to the drive thru to drop off a package at Mail Pro in Owens…read moreCross Roads. I waited for about 5 minutes and no one came out. A pickup truck had pulled up behind me and he finally got out of his truck and went into the store and drove off a few minutes later. When I arrived no vehicles were parked in front of the store. I finally got out of my car and went inside where 3 employees were working the counter. People that had arrived after I had were being taken care of. I asked why no one was responding to drive thru. I was told they were too busy and they were not responding to drive thru. I said I had arrived there before some being taken care of in the store. They did not care. I said it doesn't take long to take a prepaid package. They still didn't care. I tossed my package on the counter by the manager but forgot to wait for the package to be scanned in. I have dropped off pre paid packages before and had no problem with it being shipped. I was upset at how I was being treated and disrespected. It appears this package is now lost and they can care less. I know I should have waited for a receipt, but my package was right next to the store manager. As far as I know it is still illegal to mishandle mail. I believe they should discontinue the drive thru if they cannot handle it. Adam, the owner, never responded to my request for telephone call to discuss the situation. I had left my number at the store he also owns that is next door to Mail pro.

If needing a quick stop it is ok. I went in to mail Christmas post cards in December, asking for…read morepost card stamps. Didn't realize until after I left I was sold stamps for envelopes. Was recovering from being sick (wasn't in full mind) and wondered why it was so expensive to mail 40 postcards! They need to teach their employees the difference. I did ask twice

The gentleman in this store was very nice and he helped me with a notary and took his time with…read morehelping me send the documents out highly recommended

Convenient and great service. Located on a main highway their parking lot has plenty of parking and…read morethey staff is quick and well trained.

Y'all, these reviews are a bit unfair. A lot of the reasons for the negativity aren't the store's…read morefault--and yes, there are several areas that could use improvement (but again, not the employee's fault!). I shopped here during the great Christmas rush of 2022. I had to return a package, and y'all it was mayhem--think 40 people in line with it going out the door. The folks manning the registers were friendly, did the best they could, and honestly were dealing with some nasty, mean customers. Today nearly had a snafu of epic proportions. I had placed a print order, the status never showed anything other than "user submitted" or some such, and they were not answering the phone for over 24 hours. So, I just drove over there. WARNING: this store cannot accept print orders right now, despite the UPS website letting you place them. They do not have toner (that's the owner's fault, not the employees). DO NOT PLACE A PRINT ORDER HERE. It will get lost in the system, you will be confused, and you will show up--like I did--and be told "we can't do this." However! The staff could see I was about to burst into tears (this was an over $800 order) and they got the manager in ASAP. She worked with me, we got another store to fill the order same day, and all was fine. Patience, people. Patience. These is an understaffed store and the owner has them understocked. You'll have a much better experience if you don't Karen out.

Absolutely PATHETIC customer service! The lack of…read morecommunication, attention to detail, customer service and general knowledge is astounding! PLEASE suggest a better place as I am NEW to Huntsville Alabama. Thomas White BOX 255

I had return item to ship. I needed it to go out asap. I had never used FedEx up to this point. I…read morewent in with a lot of questions, feeling ill prepared. The young man who waited on me had all the answers, was courteous, professional, and expedient! . And the price was right! 5 solid stars

Could have been better staffed between 5-8pm. Seems all of the help left at 1500. When I got here,…read morethe clerk was simultaneously helping me and another customer with two other customers waiting for service. The fedex carrier was picking up the boxes and graciously waited a good 30 minutes for the clerk to finish up my 2 boxes. I've had better service in other Fed Ex stores. My suggestion is to go to this store earlier than 5pm.

This Saturday morning, we had the store to ourselves. They didn't have what we came for but we did…read morefind a couple of chargers that we needed that were on clearance. The store doesn't have a huge inventory and what they do carry is pricy. Their Easy Rewards loyalty program is solid. About once a month, they will run an offer on Duracell batteries - 100% back in rewards. I buy a $30 pack of AAA's and get $30 in my rewards account. Using my funny math, it's free batteries, but really, it's free paper or ink that I purchase with those rewards. Before Christmas they had 100% back on Crayola products. I recently saw one for Papermate pens. It gets better. Did you know that you can earn a few dollars of store credit every month by bringing in something to recycle? The list of recyclables is long and doesn't make a whole lot of sense. There is the whole list of typical batteries and chargers. But regular alkaline batteries count too. So do used notebooks, pens and pencils. If you're making a Costco run, it's no big deal to swing buy the large, empty parking lot, recycle a pen that you just dug out from amongst the French fries under the car seat and roam around looking for batteries and new gel pens.

Had returned some things for an Amazon order. The guy working scanned the barcodes needed for…read morereturn and took said items. A couple weeks later Amazon claimed Staples employee never actually returned the items. Will never use this service there again. Totally unacceptable.