Did a great job installing my vault 28 years ago Called three weeks ago to have a tech come out and adjust my combination. Talked to a gentleman who said he'll get right back with us in an hour. Never called back! Three days went by and we called again the gentleman, Ishmael, said he would call us back in an hour. Never called back Call again and they put me on hold which actually went to somebody's voicemail. Left a message, and then I called back and said I was disconnected and connected to a voicemail Ishmael told me he was on the other line. Then I explained to him that we called three times now starting three weeks ago with a promise they would call us right back Never called us. Actually, they never dialed our number once I feel, since I am an established customer and spent thousands of dollars on a walk-in vault that they would at least have the respect enough to call us back and let us know that they're not able to do it or, at the very least, give us a recommendation of who can come out. They did not. But they did proceed to come up with all these excuses why they didn't call us back. Very unprofessional read more

Just wanted to thank Tyler and the rest of your team for being so on point in making our purchase and installation of the safes go smoothly. It is a rarity these days to find a company that delivers as promised, and you guys most certainly did just that. read more

I want to thank Worldwide Safe & Vault for a job well done!!! Well deserved 5 Stars to Tyler. From the moment I walked in their office till I received my safe, Tyler did exceptional job with GREAT communication and integrity at all times. Tyler, I want you to know that you made this move easy for me and I appreciate you for that very much. I thank you for how you handled and coordinated every single step along the way and how safety was the number one priority at all times. I will 100% recommend this company to anyone needing their services. read more

This company is the best in the business. I have used other safe companies over the years and Worldwide has no peer. The entire staff is professional and courteous. Most importantly- I felt that the installers were"safe" to invite into my home. I purchased sizable gun safe and had it delivered and installed within 2 days! Their selection and references are incredible and so were their prices. I had an extremely pleasurable experience dealing with Worldwide safe and highly recommend them to anyone not only looking to purchase a safe but also for service. read more

Ended up buying two safes from them. Very quick delivery and Tyler was great throughout the whole process. Explained all the different types of safes and protection. read more

When we first contacted Worldwide Safe we were unsure of what we were looking for and when we might need it. We spoke to Tyler and he was extremely helpful and sent over all the information we needed. We did not purchase one right away but Tyler was great about checking in from time to time. When we finally pulled the trigger and called Tyler to purchase the safe he was great and worked really fast to get it all taken care of. The safe was delivered within two weeks of ordering and we are so happy with it. It has exceeded our expectations. We look forward to doing business with them again. read more

We bought a few safes from George at WW and the service was fantastic, as well as the value. We couldn't have asked for better service. I will always use World Wide Safe company, and would strongly recommend them. Thank you George! PS - we are in WI too. read more

My experience has been terrible the second time around. I used WSV many years ago and the experience was excellent with the purchase and installation. Now I'm ready to move and need WSV to remove and drop at another location (no anchoring). My first conversation requesting a quote was never returned. Two weeks later I called back, spoke to a different representative who had a difficult time understanding that no steps were involved during pick up and delivery. I made it very clear to please let me know if WSV did not want to do the job, after all it's just pick up and delivery. I asked if the safe could be removed by someone other than an expert, I was told special tools are needed. The representative called me back within minutes with a quote that was 3/4 the cost I paid my movers to move me! They said the quote reflects 2 men because the safe weighs 225lbs. Recalling that ONE man delivered my safe, he badgered me asking "are you saying that one man should be able to move 225lbs"? He chose to have his manager call me back and further explain. The manager explained the quote reflected the cost of their insurance that any safe over 100lbs requires 2 men. Thankfully I had my receipt, the safe only weighs 185lbs and measures 22 x 17 x 16 and one man delivered it with a hand truck when I purchased it. Truth is years ago the delivery was much less, like everything else. I'm not sure if this business is still owned by the same people I dealt with years ago, but as a person who deals with the consumer, followup is essential for good business results. This company needs to realize that customer service is the most important step in any business. read more