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    Worrell's Used Cars

    3.0 (2 reviews)

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    7 years ago

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    Richie's Full Service & Roadside Assistance

    Richie's Full Service & Roadside Assistance

    1.9
    (27 reviews)

    Tire rod broke, Sherriff Office called for tow for us. Dispatcher and tow driver rude,…read moreunprofessional. charged 3 times what a normal tow cost.

    Extremely rude dispatcher. Called AAA on 7/19/2025 at 4:00 PM for towing service for our Ford…read morehauling a camper trailer. They routed us to Richie's for service. Richie's refused to service us because we are roadtripping with our dog. That's fine and company policy is company policy. However, after talking to AAA again and informing them Richie's was refusing service, AAA messed up and routed us BACK to Richie's. Again, AAA's fault but we as customers have NO control over AAA. We tried to get a different company. When Richie's call us back, the towing person said they WOULD take us WITH the dog! Not a problem! We were excited-- already having waiting on the side of the road for 2 hour that finally someone would be coming to get us. Then, someone else from Richie's called us immediately after (the person from the beginning) to say that the dispatcher who had just called us was totally wrong and they would not be coming to get us. She was extremely short and rude with us as if we were the ones who made the mistake and as if we were the Richie's employee who agreed to service us. Utterly ridiculous. Said it was a liability issue to leave us on the side of the road when I asked if I can stay with the dog in the trailer while my mother rides in the towing vehicle.... but here we are now indefinitely on the side of the road? How is that any better? Beats me.

    Medlin Buick GMC

    Medlin Buick GMC

    2.8
    (10 reviews)

    They scammed me into a $3900 service package when I made my purchase, I request refund on 4-17,I…read morestill do not see the refund until June.. After 2 weeks waiting, a few calls and even went in person, my refund check is mailed on 6-30, but it is not the full refund, only $3122. Watch out buying vehicle with them.

    If you like to get scammed, you're gonna love Medlin Buick GMC. If I could give this place less…read morethan 1 star I would. I visited Medlin Tuesday July 30th to look at a used 10 year old Lexus SUV. I was working with the salesman Robert Harrison. I inspected the car, then took the car for a test drive with Robert. Robert was trying to convince me it was better to buy a brand new GMC, than a 10 year old Lexus. I disagreed. He could tell I was a serious buyer and mentioned that he wanted to get a deal done before the end of the month, which seemed reasonable to me. Because of this I spent an hour or so calling around Wilson for a mechanic that could do a Pre-Purchase Inspection on the Lexus before I bought it. I always get a pre-purchase inspection from a third party before buying a used car (and you should too) just to make sure there are know unseen mechanical problems with the vehicle. I finally got an appointment for the next day with the local Toyota dealership (Toyota owns the Lexus brand) to do the pre-purchase inspection. Robert went over the sale numbers with me and took my insurance info to have the paperwork ready when I came by the next day to take the car to the PPI. Before I left the dealership Robert asked if I changed my mind, or anything came up, to give him a call and let him know. I said I would. I live in Durham which is a 1 hour 15 minute drive from Medlin and if I wasn't going to come by it would be easy enough to call and let him know. I arrived on Wednesday the 31st at Medlin at the scheduled time to pick up the car and I thought it was odd that Robert was not there when I walked in. Usually when a salesman is itching to sell a car they are right there to greet you as you walk in the door. I asked for Robert and was told he was at lunch and would be back soon. I thought that was odd. So I walked out to the used Lexus I was going to take to pre-purchase inspection and after a few minutes Robert walked up with a pizza in his hands smiling. He said he meant to call me 10 minutes earlier because someone had called the dealership and bought the Lexus and already had wired them the money. I thought he was joking. So I said I needed to get going because it was almost time for the PPI appointment, but Robert said his story of the car being already sold again. He said they could have only held it for me if I had put a $5,000 deposit down. After spending over 2 hours with him the day before this was the first time I was hearing anything about needing to put a deposit to hold the vehicle. The Lexus had been sitting on the lot and advertised by Medlin for over 3 months. Never once did Robert or his sales manager mention to me the day before about putting a deposit to hold the vehicle, even though it was obvious I was a serious buyer. Once I realized that Robert was not joking and that they sold the car 10 minutes before I got there and didn't even bother to give me a call, I was floored. It was great that Robert didn't even apologize or anything for wasting 2 days of my life. I turned around in disbelief and walked back to my car. Robert said to my back, "Well, if there's anything else I can help you with just let me know." I didn't turn around and reply because I knew if I did the words I was going to say were not going to be polite. I'm actually glad it worked out this way, because I don't want to give those people any of my money.

    Worrell's Used Cars - usedcardealers - Updated August 2026

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