My original review here was for my OB, unfortunately. Yesterday, 11/27, I visited this institute…read morefor my initial consult for a colonoscopy. Overall it went well and I don't foresee any issues. My procedure is scheduled a month from now so I plan to come back and update this review then.

I've recieved the best of care from the medical team at Mercy Medical Center. My PCP (Dr. Jones)…read moreis located in this location and I've had surgery here. Naturally I was a nervous wreck before my medical procedure but the Nursing staff at Mercy was so patient, so kind, so helpful and comforting. They completely put my nerves and mind to ease during my 2 night stay. Walgreens pharmacy is located on the first floor, wayyyyy down the hall. Service is quick, items are limited but the necessities are there (aspirin, cold medicine, bandaids, bandages, etc.) I can't rave about their praises enough! I love Mercy Medical Center! 5 star for sure

Unfortunately, I came here for sad reasons…read more Nurses and doctors within the ICU were patient, nice and answered all of our questions. There were mini sodas, coffee and apples available outside of the ICU room for visitors. We were asked if we wanted a Pastor to come and pray and we said Yes. A very kind Pastor came to the Hospital, as she was on-call. Very lovely and kind. Ended up paying for $5 for my 2+ hour visit. Easy enough to drive into the parking garage. When exiting, be very careful! Once you get towards the bottom, the garage becomes tight and its a tight spiral to drive out

Thanks and compliments to the outpatient staff of UMMC Midtown Hospital…read more With a relative who needed a common low-risk but major procedure, we experienced good communication, good treatment, and a good outcome here at UMMC Midtown Hospital. Parking was half-a-block south, with a covered walkway to the reception desk. Reception here was prompt, with an escort to the admitting room. Admission was friendly and efficient. We had an assigned time, and preop started about 30min later than we expected. This was communicated to us in advance, and the waiting room was comfortable enough. During prep, we met the team members who would do the procedure, including the surgeon, the anesthesiologist, a doctor and a nurse, and an intern . All communicated well and gave us both information and confidence. The procedure went as-expected, and the surgeon spoke to us directly afterwards, again communicating well and in detail. Now, ten days later, we can say that the of the procedure, the outcome, and the aftermath were all exactly as-described to us. These are great, caring staff. All of the staff whom we encountered were efficient, communicative, and friendly. In addition to giving us confidence, we got the sense that they liked working together, which gave us an extra feeling of comfort in a somewhat stressful situation. We couldnt have asked for a better experience.

I believe there are very good doctors, but unfortunately the office staff and VM system are…read moregenerally awful. I called several times in attempt to get an appointment as a new patient, and was rudely given different information by different assistants. Each time was denied with not much assistance. I understand if they have a procedure, but they should have compassion for those in need of care for serious illness.

Great staff fast service. Everyone was nice from the moment I walked into the door. I even went…read moreback into the room 10 min after arrival. They were very busy but still fit me in at the last minute. All the doctors were pleasant. I would recommend this place to all my friend and family.

Came here with a loved one for them to get an outpatient procedure done. We pulled up to the…read morehospital's entrance and chose the valet parking option, which is $10 with validation from the department you are going to ($30 without validation). The valet attendant, Sherrill, was very pleasant in handling our valet request and wished us a safe visit. We walked in the main entrance,turned left and went up a slight ramp, to the Information desk and were greeted by a pleasant lady who provided us wristbands to go to the floor where the procedure would be done. Once we got to the department, we were checked in and given the discounted parking validation ticket to retrieve our car after our visit. We were called for the procedure within 10 minutes after the appointment time and greeted by a pleasant staff person, who led us to the procedure room. The type of care that was provided was satisfactory and made us feel "seen". The care quality was good as well during every step pre- and post- procedure. All in all, a nice pleasant experience at this hospital, if your insurance covers procedures at this hospital.

I cannot say enough good things about Mercy Hospital. From the moment I arrived, the staff were…read moreamazing--helpful, kind, and always ready with clear information. Anytime I had a question, I received an answer right away, which gave me so much peace of mind. On my first night I was in a lot of pain (1-10 was a 13 and the second night it was a 10, the team took care of it immediately. Their quick response and compassion made such a difference. They explained everything that was happening with my care in the room. The professionalism, attentiveness, and kindness of everyone I encountered truly stood out. Mercy Hospital made me feel supported and cared for every step of the way, and I'm deeply grateful for the outstanding care I am receiving.

I would not recommend making an appointment with Dr. Vissing…read more I scheduled and appointment for myself to establish a new primary care physician Dr. Vissing came in, read from the history in my pre-registration form, did a physical, and asked if I had any issues and if I wanted bloodwork. No attempt to establish any type or patient/physician relationship. I described the only issue I have been having, and he prescribed me an anti-depressant because it would also help with my symptoms, although I'm not experiencing any of the symptoms associated with depression. Understandable that medicine can be used for treatment of other things. Totally irresponsible to prescribe me a new medication that is known to have side effects that can alter your brain chemistry and then tell me to schedule a follow-up in ONE YEAR. The only reason I am giving two stars is because the rest of the staff was fantastic

We've been with Clinical Associates since the mid '90's. I like my primary care physicians and the…read moreother specialists I've seen at the site. However, over the last 6 months, I have experienced MANY office communication problems. This is across the board with specialists and primary care physicians. The providers' staff DO NOT return phone calls or respond to messages. I had to physically walk into the back of my primary doctor's office, (without an appointment, and no one at the front desk) to get a referral for PT after calling four times with the request. The nurse was concerned she hadn't gotten the messages, and I showed her my call log to verify the contacts. This is just one example, we have had three other concerning encounters involving cancelled appointments (on their end), records not being forwarded to specialists outside the site, and an inability to schedule or reschedule appointments as no one returns our calls. Primary doctors and nurse practitioners retire or resign and there are no replacements, the existing doctors are stretched thin. We unfortunately, after 30+ years, will be looking for a location.

I made a same day weekday appointment for 3pm. Checked in a little late (around 10 mins after…read moreappointment time, 310pm). I had to pay for services right when I checked in. I waited around 1 hour in the waiting room before being brought back, around 410pm. I waited in the back for about an hour before being seen by a provider, around 510pm. The motion sensor lights in the room literally turned off like 3 times because I laid there waiting for so long. I was seen by the provider for less than 10 minutes total. I wasn't in a rush to go anywhere afterwards, but if I did have plans after my appointment they would've been severely delayed. The front desk staff, nursing/ medical assisting staff and the PA seemed professional and friendly. Though the extended wait times with uncertainty of when I'd be seen rubbed me the wrong way. There wasn't a clear estimate given about the wait time, but I was told there were maybe 3 people ahead of me. I also overheard through the door something about how I was supposed to be seen before someone else, but "Oh well". That was the tipping point. Way too blasé, like it happens all the time, I guess? A suggestion is putting in a better system to avoid seeing patients out of order and causing others to wait longer unnecessarily? There weren't clear instructions given about what to do if symptoms persisted even after medication or other treatment options provided. Or possible explanations about why I had this problem. Just "Oh so this is what's happening, and here's some medication I can write for you. Okay, thanks. Bye."

I feel very confident when I say that your experience at most urgent care facilities SUCKS, but…read morethis one stands apart. They are quick to see you, are kind, provide updates on the length of time you'll be waiting, etc. They don't simply do perfunctory testing, but also examine you and make an effort to understand your symptoms. Wait times can be long but you go in eyes wide open on the length of time you'll be there vs. others where you'll sit in the waiting room AND the examine room for hours without any updates.