They installed my internet in a dothan address instead of my actual address. When i called to fix the problem they said "because you requested a change of address we can't get you connected until monday and you will need to be present for the install". If this wasn't my only choice for wifi i would not use them over all this should never have happened and they should have fixed the mistake today since they set up the account wrong. read more

I had a very good experience with WOW. It was time to disconnect the cable, internet and phone services. I called WOW to inform them of the planned cancellation. The gentleman on the phone gave me instructions as to what to return and sent me a label for the modem that I needed to ship back. All I had to do was package the modem, put the label on and take it to a Fed Ex drop off. Shipping was paid for by WOW. I was given the prorated bill to be paid and everything with this cancellation went smoothly. Thank you WOW! read more

I have never experienced such a difficult time trying to disconnect a service. WOW makes the process as painful as possible. First, you can't cancel online, you have to call their customer service, and wait on hold forever. Unlike their better competitors, they will charge you for canceling your service. Overall, WOW needs to simplify its cancellation process, be upfront about fees, and improve its support system. The current experience feels intentionally exploitative. If you're thinking of signing up, make sure you're ready for a headache when you want to leave. read more

this service is absolutely abysmal. The connection is often times out more so than it is on. They also bill you a month in advance and charge. You technician visit prices, regardless of it being their shitty routers burning out every three days I do not recommend them. read more

This is the ABSOLUTE worst internet EVER!!! Disconnects several times EVERY DAY! Now they just raised my bill! Can't wait to be rid of them read more

This carrier sucks! no choices reasonable $ choices in my market for Internet. They raise my bill when ever they want. sometimes in the middle of year and guaranteed once a year. The service goes out all the time too! I have to call every single year to get them lower my bill. If they wanted a happy customer they would leave the price the same. But it is a game. They need to go out of business. read more

Watch out for auto renewing contracts!!! They bury that your contract will auto renew way down and the bottom and it doesn't specify how long it will renew for! Well is auto renews for a year! The only way to get out is to give 60 days written notice before your year is up or to pay an early termination fee. I spoke with a representative and then supervisor and they would not budge on the fees or policy. The supervisor refused to even provide me with contact information for the corporate office and told me I could look it up on the internet. read more

Wow internet has been an issue from the start. During my time with it the internet was finicky with connection to the devices. The main issue I have was from 3/12 when I left them and returned my equipment. I got the shipping box sent to my house and I packed up all the equipment, (1 modem, 2 ero pods) in the box and dropped it at their 24/7 drop box in PCB. I would have felt more comfortable hand delivering it to the office but SHOCKER its been closed to the public since COVID. Next month I get a final notice saying I have not returned it and it was missing. I called and even chatted through their customer service reps SEVERAL times and they kept giving me the same info, "equipment could not be found we contact you in 5 days" and kept pushing me along. I just got the bill and it is $432 for this junk! I should not have to pay for someone else screw up. They should put in a camera near the drop box for this issue because you would see my dropping off. Its been a frustrating ordeal and it is still ongoing they are still trying to charge me. At this point all I can say its be careful with these guys they might do the same thing to you. read more

Ughhhhhh, I HATE WOW! I live at an apartment complex and we are required to pay $75 a month for internet and cable through WOW. I added a phone line and I'm supposed to get a bill for $20 a month. Nope, they billed me $176 this month just for premium internet. I already have internet that I pay for. I never asked for an internet upgrade nor did they ever even upgrade my internet. When I call, super long wait times to speak to someone in their factory in Guatemala. It is difficult to understand them with the language barrier. They don't care though. They pass you around and tell you they have created a "case". I have gotten nowhere dealing with them on the phone so I figured I would drive to this location today. When I pulled up there were 2 other cars with people in the parking lot looking very confused. A couple of us walked up to the front door and it was locked and the lights were out. They are so dumb that they put the notes up on the other door where no one would think to look indicating that they are closed indefinitely due to Coronavirus. What an absolute waste of time! Do not waste your time driving here. This is one of the worst companies I have EVER had to deal with. Super frustrating. I would think twice before you move into a complex that makes you use them. It will just frustrate you beyond measure. It seems as if they go out of their way to piss people off. Just avoid living in areas that they service and you will be ahead of the curve. read more

Wow! - Do not drive here, no one to help as of July 17, 2020. - Television Service Providers Near Me - Huntsville, Alabama

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Straight up garbage internet for old people I pay for gig and the most I ever get is 775mbps. It usually hovers around 550mbps. On top of that, they throttle youtube so bad that it is virtually unwatchable on HD. Imagine that, paying $100 a month for gig internet and you can't even watch youtube reliably. This is straight garbage, run away. read more

Wow! - This is what the $100 a month 1gig plan gets you with WOW - Television Service Providers Near Me - Huntsville, Alabama

I had better internet service 20 years ago that I am getting from WOW! Unreliable, slow when available, and a wireless router that can barely cover a single room, let alone my entire one-bedroom apartment. I'm new to the area and have been using WOW! for about six months; it's so bad I'm restricting my house-hunting to areas that are served by other providers. Monopolies are bad. read more

This is the worst company in on the planet they have hung up on me twice they have this great big thing on my TV screen and they refuse to take it off they tell me there's nothing they can do about it that I have to call my other internet provider it's a bunch of crap I'll never deal with them ever for any reason read more

I took a job in Huntsville and this was my only option for Internet. The great thing was they have weekend installment options. The negative is they charge $50 for installation. I missed this in my initial conversation. That's a huge red flag. I don't know of another internet provider that charges for installation. The guy came out on a Sunday and got me hooked up or so I thought. Not long after he left it stopped working but due to my schedule it took them two weeks to get back. They finally got it working- speed was as promised. Then I got my bill - my $24.95/ month was no where on the bill. After 30 minutes on the made the adjustments. We'll see how things go from here read more

The worst service ever!! Constant interruptions and 4 hour waits for customer service that hangs up on you! No! No!

If I could give no stars I would. Long time customer but I had to cancel so I turned everything in and paid the remaining balance but now they are saying they cut my internet of a month after I cancelled... And I owe them... It makes no sense read more

I have Xfinity where I live and I thought they were bad. But man, wow is really unbelievably awful. This is the worst I have ever seen a company conduct business. A very close friend of mine is stuck with this service in Huntsville because they seem to have a monopoly on the area. This would be okay if her internet worked but it does not. She works from home so her internet needs to work. For the entire course that she has had service with them have been jerking her around. She has legitimate problems with how the service works and they only give her excuses and dont ever try to fix the problem. For example, last week customer service told her to go get her modem replaced in the local office and annotated the account to reflect that they told her to do that. When she went to the local store they refused to replace the modem. They in the store then told her to come the next day and the very same thing happened. They told her a technician would fix it on Friday but they did not. Shes been in that office so many times for the same issue. They really do not care about their customers. Wow! Seems to be called that because it's simply unbelievable how awful they are. read more

Technician never installed my equipment, only dropped it off, despite telling me he'd install it. Immediately called and wow says they can't send him back. Then self installation didn't work, representative scheduled another date for technician to come out. 3 days later I get a bill for $65 due June 1st.... When I was told that I'd only be billed after services are set up on May 17th. They also had my address listed incorrectly- I called to correct that. (An hour call) When I called today to talk about my bill I find out they never updated it in the system. Supervisor tells me I'm billed $65 from May 13 to June 13 because I called on may 13th to create an account and get services. She says they ask that we pay the bill on the 1st(two weeks before the due date) and that's just how there billing system is.... So how do I owe a months worth of service for 14 days? And how is it due two weeks before the month is used??? I've had the equipment for 3 days and no use of service. But In 14 days I'll owe a months worth? I don't get it at all. I talked to 4/5 representatives and everyone of them lied to me, promised me something, or assured me of something that wasn't correct. All around the 4days I've "had Wow" it's been STRAIGHT BS! I DO NOT RECOMMEND. Get T-Mobile Internet or something, very simple and cheaper. read more

No Stars! I tried to get this company as my internet provider! No Go...first appointment was told they could not install, something about my location...contacted them again to see why, tech over the phone said that my location was good and that there should be no problem...rescheduled and as I was pulling up for appointment timeframe I can see them truck drive off. No they did not give me a courtesy call, wait should I have gotten one? Yes there was someone at the house. Called to see if Mike could contact tech, was told that I'd have to reschedule appointment for the 30th...it's 2018, why do I have to wait another two weeks??? Still in search of a reliable provider...feel free to leave messages in box... read more

If I could give less stars, I would. First of all, I have lived all over the country and have used numerous cable/IT providers and this one is the worst. I even worked for a cable provider while in college over ten years ago, and I think WOW is using the same technology from way back then. I am forced to use WOW because of where I live and it makes me frustrated. The customer service is extremely slow, they are nice, but really slow. The technology is archaic and really overpriced, and the billing system is outdated as well. I hate paperbills, but am afraid to turn them off because I have gone to the billing profile and the amount of information provided on it is unhelpful. I am starting to think WOW isn't named that for the product you are receiving, but for the amount of money you are paying for a bottom end product. read more

"Upgraded" to 1gb internet, was told to come by the office to get a router. The people at the office told us they don't give out the 1gb routers and we need to schedule a service call. A few days later the tech came out and installed the new router. My speeds were noticeably slower and wi-fi would disconnect 10ft from the router. Called to have a service technician come out. Took off work to wait, he showed up and said he couldn't work on the service and they would reschedule sometime later that day or tomorrow. After waiting over an hour for the call back, I decided to call in myself. Turns out the work order was closed as "completed". I had to schedule another technician to come out. (Another day, another hassle). He arrived with a supervisor and they established that the router was connecting to the internet and that's all they would "guarantee", they can't control the speed or wi-fi signal. They then tried to tell me that the problem was because I changed the router name and password, when I called 'BS', they changed to the wi-fi needed to change the channel. I explained that I ran the spectrum and selected the cleanest channel, and the problem didn't happen with the old router. He then tried to think up some other excuse, until I told him to swap the modem. He didn't bring one, even though the work order was a modem problem. An hour or two later he arrived with a new modem and swapped it out. He explained that they really had no idea how to troubleshoot the 1gb service and that nobody ever gets it. He then suggested that we would be better off downgrading and getting our own equipment since there's is "junk". Great representative of your company! read more

This is worst cable/internet provider in the country. If you have the option to get some else please do! There website is not user friendly. I've seen 5 year olds who could design a better user friendly website. Their technicians in general are late, incompetent, and lack the knowledge to hold the position they obtain. The service is intermittent all the time. You'll have constant breaks in service. When you go to call their customer support, don't expect to receive help for a long time. Your average wait time will be 30-45 minutes. Now that's saying if you don't just get frustrated and hang up. Over what a horrible provider and I'm totally amazed how they're still in business! read more

I was a loyal customer for 2 1/2 years until I moved and had to get a new provider. I emailed asking to cancel, they said I had to call. So I did. When I was billed again the following month I called again and they refused to give me a refund and claimed I had never called. I spoke with a "supervisor" who said she would investigate the call and call me back. I never got a call back, so I filed a complaint with the BBB. This was 4 months ago. I'm still being automatically charged every month and they still will not refund anything or cancel. This is the worst customer service I've ever experienced. These people are evil theives. From other reviews this seems to be a common theme, I'm thinking class action lawsuit. read more

Absolutely the worst! I have moved many times in my 32 year Army career and had to use many different cable and Internet companies. WOW cable company is the worst by far. They advertise highly reliable cable service. I have lived in on RSA for the past five months and have had to use an on-site technician at least 10 times because I have no cable connection. Totally unsatisfactory. You would think that the customer would somehow be compensated for the lack of viewable cable TV for extended periods of time due to no cable connectivity. read more

NOTE: If you are having serious speed problems with your internet, the problem is MUCH more likely on your end, it could be the equipment they gave you but usually speed problems are with the cable modem, router and rarely but sometimes your computer. Any serious speed test should be after you unplug your modem and router and wait a few seconds and plug them back in to reset them, works wonders. Since it seemed the only people writing reviews were complaining thought I ought to tell me experience. I have been with them for years with almost no problems (even before they were WOW) and the few I had were always handled fast. Today I decided to change over to my own modem and upgrade my service. It was painless and found out I should have changed my "bundle" a long time ago. I went from the same service on Cable/phone and 20mb/s to same service I had for years but upgraded my internet to 100mb/s and SAVED close to $50 thanks to a helpful customer service rep. I have almost nothing but good things to say, I hate there is no longer anyone local to talk to without physically going to the local office and on the tech side they only approve ONE modem for speeds over that 100 mb/s but as part of the whole service those are minor things. Douglas C. Meeks Amazon Top 500 ​VINE ​Reviewer, Goodreads Top 1% Reviewer, Reviewer for Wicked Scribes and Kindle Book Review read more

WOW gets no stars!! there service stinks! We were given a time from 8 to 1130 for a tech to be at our house, I asked that he called while in route so I could meet him. Well that didn't happen. he shows up at and is told that I'm in route ,it took me 6 minutes to get home and he was already gone! Well if they've blocked off 3.5 hours for them to get to me, why then can he show up and be gone in 5 minutes. This should be unacceptable to your business. He basically rang the door bell and left , he didn't give me time to walk to the door before he was gone. Bad ,bad business. Cable companies are a dime a dozen now days, so please dont think we've just gotta do business with you! You might not miss my business, a happy customer might, tell 2or 3 people, but this mad one is going to tell everyone I know about your BAD Customer service!! And that if they can do business with anyone else, please dont use WOW!! I held on the phone waiting for a supervisor (33 minutes) longer than the tech was at my house, and still didn't get to talk to them. Bad Customer service all around.THE ONE STAR IS FOR THE LADY THAT ANSWERED ANX HAD TO OISREN TO ME RANT. I APOLOGIZE TO HER. read more

I have a business account with them and they are terrible. They don't keep their service window appointments. We waited from 11-3 for our install and no one showed up. They blamed us. They are unreliable and since they have a monopoly on service in this area they don't care. Although their costumer service is terrible, I gave them three stars because their actual internet service is pretty good. If they would work on getting some better staff, they wouldn't be terrible. read more

WARNING: If you enter your address to check for service, this company will send a salesman out the next day. This creepy company does not respect your data privacy. Additionally, the salesman that visited my house became both sarcastic and enraged when my wife answered, "No thank you, we aren't interested." I don't know if this was fueled by a sense of entitlement because they had access to my data or just straight sexism, but I will not be switching internet providers, and I would never recommend this company to a friend. Based on the other reviews, I may be beating a dead horse here. But the creepy sales practices of this company is a new low in my experience. read more

Now I know why this company is called WOW! -- because, WOW, do they ever gouge you! I just moved here from the greater NYC area -- where, of course, there are several options for internet service. Here, there is pretty much only one option: WOW! And they *know* they are the only option... which is never a good thing. (This is why monopolies are bad, people!) I went from paying $45/month for 50mps internet service to paying $70/month for 30 mps. That monthly fee includes a "rent" payment for the modem. Are you freakin' kidding me?! I telecommute and am dependent on fast internet service, otherwise I'd be looking at U-Verse. If you don't need high-speed internet, I urge you to consider other options before signing on with WOW. read more

I probably won't ever seriously consider using Knology again. They are really good at treating their new customers well, but after the initial installation it's really hard to get them to come out. I set up an appointment for them to transfer service from the apartment we were in to the new house we bought. It was a month from the time we called to the closest date. Then when the day finally came they never showed up. When I called to find out what happened the customer service rep said that the repairman left a note on our records that said we weren't home when they stopped by. I was home all day. Nobody ever showed up. When I told the rep this, he sided with the repairman. When my husband called to complain they, again, sided with the lying repairman. As a result AT&T came out the next day to set up service. read more

Yeah, so they charge you a 3.99 monthly WOW magazine fee and don't tell you about it when you sign up. It's apparently ok though because they give you the first month free. They also throw on a $5.00 monthly service fee because if they have to come out, it could be at least $50.00, you see. Thanks for looking out for me, guys. I moved out of WOW's service area, so I don't have to worry about those hidden fees anymore. Heads up, people. read more

Constant problems. We use Knology (now it's WOW!) and our WiFi is down at least twice a month. Recently, we missed our payment, but we payed it today, and our phone works, but not our Internet, and they promised it would be up and running within a couple of hours, but it's been well over a couple. Would not recommend WOW! to anybody I know. read more

We dropped Knology after they sent us a rate increase notice after promises of a rate decrease from an inside rep which never happened. We chose to move to U-Verse who is saving us $80 a month and giving us two extra HD boxes (total 4) plus Showtime & Starz network. The U-Verse internet isn't as fast as Knology, who by the way has had the BEST Internet service I have ever had, but having the extra money today is more important. I also found out WOW is short for WIDEOPENWEST. read more

If you're considering changing internet providers, go anywhere but Knology, or WOW. It's been out twice this week, and it's like this more than its not. They aren't reliable. When you call, they'll blame it on you, and have you unhooking things, and resetting things. Never bothering to mention there is a huge outage. Sometimes you can't even get them on the phone. The most important thing to consider, if you need your internet for an online class, this isn't reliable. You'll wish you'd gone with another provider. It's ridiculous. Run away from them. You'll be glad. read more

I hate wow. I really do. I pay about 70 dollars a month for the most awful internet that barely even works. I'm supposed to get 60 mps but I only actually get 7. How is that worth 70 a month like really???? My only option of internet and it just had to be wow!! I play mmos and stream movies and it's just not working. If I'd known wow would be my only option I would've moved somewhere else far far far away from wow. I've only had this internet for 3 days now and it's absolute garbage!!! read more

Wow! - Wow internet speed test is 1.38 Mbps when I paid for 60. I used to get 113 with my old provider. - Television Service Providers Near Me - Huntsville, Alabama

I moved in August and had to change from WOW to something else. Come to find out I was paying about the same for WOW service as I am now paying for MUCH improved service. Sometimes you don't know how bad you got it until forced to try something new. My CHIEF complaint, however, is that they TRIED to get me to pay for the whole month when I turned in my equipment. My service had already been disconnected. I had figured it out and knew I would not owe more than half. They assured me I would have my over-payment back within 60 days, but I stuck to my guns and only paid half. Thank goodness! It has now been 92 days and they only thing I have received from them is a bill stating a small credit balance. Be VERY CAREFUL if you ever cancel their service. Prorate the bill yourself and don't depend on the refund they promise. read more

This is the worst cable company quote you one price and ends up alot higher and wants two bills a month paid ours the first of may wanted another by 24th cut off services the 22nd poor excuse for a cable company read more

We had Wow for a few years. I cannot understand a company that doesn't want to attract more customers!!! If we had to call, sometimes the person would just put us on hold. When we cancelled over 2 months ago, we had a credit. We've received 2 statements since cancelling showing the credit. My husband has called them twice. Today I receive an email that says our credit is going on a Master Card!!! What on earth is the reason for that? They certainly have our banking information. If you have to have Wow, I'm sorry for you. There are better services out there like Google Fiber & YouTube TV. I plan to write Wow Corporate: here's the address: 7887 E. Belleview Ave., Suite 1000, Englewood CO, 80111-6007. Maybe corporate cares about attracting customers, but I highly doubt it! Note: Wow is not accredited by the BBB. That's really telling! read more

I started with Knology 30 years ago and their service was good and support was excellent. A US-based call center made working through problems easy. However, I had a problem yesterday and endured two lengthy support calls with techs for whom English was a second language. The first call dropped and I had to call back. After another lengthy troubleshooting session, the second tech asked me to wait two hours to see it improved. It didn't. I tried to email the link on the website (that email bounces!). I tried messaging through twitter this morning, but after two hours of no response, I called tech support again. They had no record of the troubleshooting steps from either of my first two calls and wanted to troubleshoot again. I told them no, we'd been though this and it was time to send a tech out. My neighbors have service and I have no cable and limited (0.1 megabit) internet. This is a dramatic departure from my past support experiences and has me seriously considering a move to another carrier. Something I would not have considered even a year ago. read more

Wow! - Television Service Providers Near Me - Huntsville, Alabama

Worst company I have ever dealt with. I called and have been on hold for one hour. I have no Wifi and no tech support. My bills for 30 Mbps internet have doubled in two years. Bye bye WOWWAY. FY. read more

Absolutely terrible service. They bought out an antiquated cable service and have failed to do any upgrades over the last five years. Meanwhile all the competitors are offering state of the art capabilities. Consumer reports may like them, but obviously CR has never surveyed the Huntsville service area. Do NOT use WOW in this area. read more