Bought a iphone pro max 15 for $600. Told phone was unlocked and clean. Went to transfer from my…read moreold phone to it. Had a carrier lock on it from Verizon. Previous owner sold it without paying full bill! Can't use it. In limbo. Parkway phones said only credit back in store--'no money back! Beware! Check with previous carrier on phone to be sure it really is clean before buying! Don't get scammed! This might not be the only one.

Man of his word, best to work with. He did everything he said he would do and kept his word next…read moreday and following week.

For service quoted me $125 to fix front screen after 3 or 4 days ago I just had it fixed for 185…read morebut told me it's going to cut me a deal since I just brought it in for $68 come to find out he charged me $162 even though he only quoted $125 just to fix the screen so I don't so I guess I'm out $100

BEING AWESOME IN LIFE AFFECTS MORE PEOPLE THAN YOU KNOW, Episode #060492…read more Around three weeks ago I smashed the screen of my Galaxy S9+ into a corner of a cabinet in my attempt to catch the device as it slipped out of my hand and headed to the floor. The device's protective case does little to protect the screen from blunt force trauma when the screen itself receives a rather significant direct pinpoint impact with the corner of hard object. The device probably would have been fine if I had just let it hit the floor, but my wanna be ninja reflexes tried to stop it's decent and caused more damage in the save. needless to say, I failed my reflex save. The phone is two years old but it still serves me well and most likely last a few more years. Instead of getting a new phone, which I would have to pay for the cracked screen anyway, I chose to just get this one fixed. Stacy, and several folks we know, have had much success with a local place called the Cell Phone Doctor. (I recommend booking an appointment. They are quite busy. You can book an appointment through their Facebook page. They respond within a couple of hours) I booked my appointment as Fritz Ling. When I paid my bill I provided my full name. Upon hearing the name the owner stopped what he was doing, looked at me with a slightly tilted head, and asked, "Do you know Samantha Fotovich?" I smiled, then responded, "Just a little bit. She's my oldest niece of all five of my favorite nieces. Matter of fact, just this last November my Wife and I officiated her wedding as we made her and Austin promise to be exceptional to each other forever and be best friends for life." "She teaches my son, Rami. You tell her I said Hi and that Rami misses her very much." He then directed his attention towards the cashier and said, "Go ahead and give him the 10% family discount." P.S. The establishment REGULARLY wiped down the door, the door handle, credit card machine, and anything else which came in contact with human touch. I felt extremely safe waiting for my device to be repaired while reading me some Chuck Gannon.)

BLAKE IS THE BEST!! I never have a good experience at phone stores and he made it so easy and was…read moreso kind!! Give that man a raise!! 10/10 love that place!

This is not about this particular store, but rather Verizon Wireless as a company…read more Verizon wireless is totally inept. I have an issue with a final bill, I left because of terrible service, and these folks cannot even manage to get this straight. On the first call I was transferred 8 times and wound up being connected to a credit agency and the second time I was transferred 10 times with the same result. Verizon used to be a great company and I was with them for over 15 years, but then they lost sight of their most valuable asset - their customers. I left them and paid all I owed, with a customer service rep taking care of the business. Then all of the sudden I get hit with the $80 charge that was already dealt with. Even though disputed, they have put this on my credit history. That is a bush league move, especially when the customer has ALWAYS paid his bill in a timely manner. Verizon has turned into a predatory company with NO respect for customers. They do not care about the issue and they just say they are right no matter what. Do yourself a big favor and DO NOT ever be associated with this company. There is much better out there at much better rates. They have destroyed 15 years of my loyalty to the point I will never use them for anything ever again. Maybe if someone at Verizon does care they can contact me at mjm7577@gmail.com. I throw that out there but expect no results seeing the way these folks operate. Let's see other firms keep doing better and better - maybe the giant will fall and decay, just like other arrogant firms who thought they were too big to fail. Yes Verizon, you are failing badly!!!!!

Every time I had to go here or call here I have always been treated like I was the most important…read moresituation and given 100% attention. It's like every time I go in there they have a new selection of cases watch bands and a lot of other things... I have even seen new technology that helps you with other items that they sell. I used to be an android user and when I first switched to Apple products I was taken away by how much more they cost than an android device did, however I soon realized that they last a 100 times longer than any android I have ever purchased. Example, I would've had to repurchase at least 3 of the android phones in the time I had my first iPhone and to be honest I only did a trade in then because I liked the upgrade that came out that time better than what I had at the moment, other than that my phone was still going strong. Never going back to android ever again.

Rude employees!!! Absolutely terrible guest service! I would rather go to Best Buy to get my Apple…read moreproducts at least they will help you and answer questions!

Terribly rude. I came in to find out how much would it cost to replace the back glass screen of my…read moreIphone. The guy behind the counter said that it was not in stock and I asked if could give me an idea of the usual cost? He claimed that he could not give me. I asked when did he expect to have in, he answered he did not know. Than I asked, how about if I leave my phone number you call me when you have it in? He replied "nope not gonna do that" OK , I asked for his name and the store number he refused to give the number or name by telling me to google the store. As I was I'm leaving the store I saw a table with individual packaged wipes so I grabbed one, he yelled; " put that back You should have grabbed it when you came in " talk about customer service skills

Came in with 3 old phones (that didn't work: had shattered screens) and my current one, which had a…read moredark spot forming in the corner along with issues registering touch. Justin was the associate that helped me and he was hands down one of the best people I've interacted with in any transaction. He was extremely knowledgable about electronics repair, worked very quickly and precisely, all while being friendly and explaining what he was doing the whole time. If I could leave 6/5 stars I would, highly recommend. Thanks again Justin!

I'd give this store a zero if I could. First of all one of the salespeople (who seemed to be quite…read moreknowledgeable) ended up making a change to my coverage without my consent. I didn't find out until the next billing cycle. When I was on the general customer service number, to make a claim on my daughter's phone, the rep told me the manager of the store was going to have to fix it. When I called the store, I was call screened but insisted on speaking w manager. She (the manager) was the rudest person that I have ever talked to and I was hung up on. When I called back I verified that she did in fact hang up on me and wouldn't give me her name, I've been an AT&T customer for 30 years. She needs to be fired and someone put in that position that understands customer service.

Terrible terrible customer service. Walked in for a hotspot, all workers and manager were doing…read moresomething on their phones the whole time. No acknowledgement of customer nor asked if we needed help. We had to come up to the counter to request a hotspot which they said they don't have any. My husband has to show him the exact one he needed on display and then they said "Oh, we need to check the back" - geez...who hired these guys? The only one helpful was Joe - no one else gave a hoot. They need to hire new staff here if AT&T wants business at all

We were facing gradual rising charges on our plan from $90- the last month was $201! When I told…read morecustomer service that I was canceling suddenly a stupid unlock rule appears that had NEVER been told to us. No, if I could warn every person out there, I wou steer them away from Metro!

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