My experience with Wrap It Up involves dock piling work and a later warranty dispute.
When I sought assistance regarding problems with the work, the company responded through BBB that its warranty was limited to the black piling wraps and referenced a five-year warranty. One of my central concerns is that I do not have a contract or warranty document from the original transaction clearly establishing those terms and limitations.
I have spent considerable time trying to determine exactly what was sold, what warranty applied, what work was performed, and who was responsible for correcting the conditions I reported.
For any dock or marine-construction project, I strongly recommend obtaining the complete signed contract, exact scope, materials, warranty duration, exclusions, permits if applicable, and photographs of completed work before final payment.
My dispute remains unresolved, and I would have expected clearer documentation and more effective follow-up when concerns were raised. Ultimately the warranty is pretty much useless on the concrete. read more