Jackie! Jackie! Jackie!…read more Jackie helped me resolve a glitching new business phone. (I'll forgo the minutia regarding the phone problems. Rather I want to highlight how it was taken care of.) I am over-the- moon happy as to how she resolved the issues. I cannot say enough, glowing things about her patience, understanding, and willingness to make a customer happy. I am a happy Apple customer because of Jackie. Thank you!!!

Well, in a time of need, they were there for me when I needed to change some settings on my phone,…read morebut now I recently had a pair of fourth generation AirPods that I had to replace and the lady that was very nice about it, but she never taught me how to pair them and now they're still go unpaired. What did you now I have no idea because guess what I go. I have to take Uber or Lyft to get there and Best Buy cannot handle any of my questions comes down to Apple products and you're just out of the way.

Was promised a different trade-in value - didn't get to sign the contract and was locked into 36…read moremonths. Then Verizon kept telling me to walk into the store to talk to the manager since it was a Victra location, which I attempted to do with no luck. Also emailed and called the manager and got no response. Shady business, terrible customer service. Straight up unprofessional. Beware of this place. Go to a real Verizon.

My daughter went to the Apple store to get her phone fixed, per verizon support app. She drove 30…read moremiles to get there and thry told her they couldn't fix it. She then went to the verizon store in the mall per apple to get her defective phone fixed. When she spoke with the verizon folks they told her she had to go to another location to have it replaced/repaired. She then put me on the phone with a manager named Dee at the verizon store. When i was speaking with her and asking her why do we keep getting sent everywhere just to get a repair? The manager Dee was very rude with her replys, said she had no accountability and then hung she up on me. Terrible experience at this verizon store in the natick mall.

Mobile and Internet, who are the experts when it comes to Verizon every time I go to someone that…read morecalls herself an expert there were no answers to any of my questions I had issues right from the start because I was moving from one network to the other, thinking, it was a better network to move to wife from the beginning they were one there was an issue because I had the Internet service up on a different telephone number that I already had on the telephone number and then when it changed, no one gave me the right answers on how to change it and then it was set up on two different email addresses my Mobile and my Internet, so I got no real answers at any point at this time now they're sending me threatening letters in the mail demanding me to return the equipment. How wrong is when I don't even have a car and nothing was ever set up right from the start. It was only a bunch of hell right from the start. I had too many problems with you people unsatisfied 100% who are the real experts when it cost to be an expert 100% nobody nobody really has the answers.

Today was the second day in a few months I've had a solicitor come by trying to get me to sign up…read morefor Fios. I have two clearly posted No Soliciting signs that were ignored even after I pointed them out. My dogs do not appreciate some stranger opening the screen door to knock and then just standing there. Even if I wanted to sign up for Fios this behavior would easily change my mind.

went to add my kid to my service. the guy knew that's what I was doing and quoted me $115 per…read moremonth. Since I was paying about $90 for just mine, it sounded like a good deal. When I asked for a receipt he said "everything gets emailed", and it was to my chagrin that i learned it was $115 EACH so almost $240 a month for TWO lines. Guy knew exactly what he was doing too. What a scum bag move. Adios AT&T

I've been with AT&T for 10 years now. Went to this store…read morelast week (November 2021). I bought out right 3 iPhone 13s. My previous monthly bills were always $198.79 (total with tax) for 4 lines unlimited everything. I also specifically said that I just want to keep my current plan as is. Now it is $235.40 unlimited starter (this is the lowest plan of the 3 AT&T is offering) They switched my plan added few more things that I don't need (HBO, insurance, ...) I wanted to switch back and they said they can't because the old plan was not available. Spent several hours with AT&T customer support both by phone and by chat. Experienced such poor service support. I've checked with T-Mobile and the total monthly charge with tax for 4 lines unlimited and better features (free Netflix, hotspot...) for $180. So shop around. Will switch to a different carrier as soon as I can.

Went to have glass replacement screen protectors on two new iPhones. Danny was quick and the…read moreinstallation was perfect. We have used ZAGG in Natick before for older phones and will in the future.

I've had a Zagg shield on every iPhone, iPad and iPad mini that I've owned, and I've owned every…read morepretty much every single model that's been released. Zagg has been great at protecting my devices as well as honoring their warranty. Today, after Apple refused to replace the cracked screen on my 10 y/o's iPhone 6+, I stopped by the Zagg kiosk to have the cracked glass shields on my 11 y/o's iPhone 6s+ and my 7+ replaced. I noticed a sign that said they also replaced cracked screens so I asked about the service. The technician explained that if he replaced the screen Apple would not look at the phone. I indicated that was fine since they refused to replace the screen anyways. He said it would take about 20 minutes. We returned after 30 minutes to a fixed screen and a very excited and happy 10 y/o.

Recently upgraded my wife's phone and Dan at the store was very helpful. We had the phone…read moredelivered and set up but later found out the billing was incorrect. I went back to review what was supposed to be done with Dan and he said he would take care of it. Next month billing still incorrect. We exchanged emails and I was again assured it would be fixed. Now several months later it is still wrong, when I email Dan I get no responses and now we can not get the insurance on the phone we were supposed to have and are still be billed incorrectly. I will not go to this location ever again and will look to change providers.

I went in to T-Mobile to switch from AT&T just before I walked in to this location and you'll see…read morefrom my profile I don't write a lot of reviews. Jessica and Brandon deserve this one- it's all about these folks. Jessica: She knows what she is selling, both the plans and the products. First thing she did was identify the issue with my billing. I was paying too much and she point blank said so. I had not said one word about the visit to t-mobile. I instead told her we were looking to update my daughters phone which was true and part of the draw to investigate t-mobile. She proactively identified the opportunity to save and get new phones. Off to the races with the plans, the equipment, the options for my 12 year old in storage, safety, etc. She did it all from the trade in to the accessories and we walked out with watches and better plans with a better bill- if they could clone this woman there would be nothing but 5 stars from everyone on here. I consider going into any of these kind of stores be equal to a root canal so I get why people don't normally rate well but I am telling you go to this store and ask for Jessica. Wait for her. She's worth it. We are looking forward to going back to do the switch ups to the new equipment- it's just the way it's supposed to be. Final note on Jessica: she's a very good person. It takes a lot of patience with a 12 year old young lady picking out pop sockets and such even as her mother- much less as a professional with others waiting to be served. Jessica is the real deal. She saw my daughter as a client. My daughter has never felt so important and quite frankly these are expensive purchases so it meant a lot. All around rock star experience! Thank you, Jessica. Truly a pleasure and you have established two lifelong customers. Brandon: Shout out to Jessica's associate, Brandon. He overheard us discussing some challenges and jumped in with some personal recommendations on chargers and a safety option for our car. We could not be more pleased with his suggestions for the Belkin products. He also was very informed, was fiscally reasonable in what he recommended, and tailored the choices he offered to us. Brandon, appreciate you! As a former senior leader in a Fortune 500- attention leadership: these two are your high performers. Promotions! Raises! Recognize these folks! They are living the brand and they are what differentiates your store from the others up and down route 9. No gimmick will lure folks once they get with someone like these two. I would follow them to the next place- and that's the truth. Best experience in any phone store in my life hands down. Anyone needing a change, this is where you go. Ask for these two folks. Wait for them if you have to, because you will walk out with what you need, you'll know how to use it, and you will get a bill that makes sense for your family. Thank you, Jessica and Brandon!!!

Do not under any circumstances take your phone to be fixed at the Cellaxs KIOSK at the Natick Mall…read more Had my iPhone back plate replaced purely for cosmetic purposes. They destroyed my phone, rendered it in operable and refused to give me a refund. Bad enough it cost me $200, but I had to go out and buy a new phone. Rude, arrogant owner, refused to stand by their work.

So my brother gave the guy that work there his phone to fix and then The guy implied that would be…read moreunder 200 then he started talking and Took the phone while working on it and then it ended up being $450 without telling us before and then he charged us to put the old screen back on and then he wouldn't give the phone back unless we gave him $120 and then he started calling my mom beautiful and just saying the most random things and manipulating us