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    Wrapsol

    1.0 (1 review)
    Open 10:00 am - 9:00 pm

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    Best Buy - Framingham - Box had been opened and poorly re-taped

    Best Buy - Framingham

    2.0(146 reviews)
    0.7 mi
    $$

    I go to this store to buy a LG TV. Looking for a basic 50" TV for my bedroom. I have a model…read morepicked out that is on sale and am directed to the "LG representative". He up sells me -"the TV I chose was a "holiday" tv put together with misc parts and why wouldn't you spend $20 more for this tv?" then slowly walks back to get me the tv. After 10 minutes he slowly comes through the doors dragging the tv on the floor. Yes dragging it. I grab the tv and go to the front to checkout and then I am told that I need to wait for the LG representative to come up and check me out. He comes up, rings me up, is annoyed that I don't have a Best Buy account and that I don't want to sign up for one then drops my receipt on the counter and walks off. You wonder why people buy from Amazon? Experiences like this with people that obviously don't want to be at work. Unfortunately I see this type of customer service from the Framingham store online with both yelp and google. Do yourself a favor and stay away from this location.

    Best Buy's "Gift Card" = A Surprise Credit Card…read more Bought an Apple Watch. Sales guy offers me a gift card. I ask three times: "Will this hit my credit?" He says: "No, just standard procedure." Get home Experian alert: Best Buy (via Citibank) ran a hard credit check. Congratulations, I now "applied" for an "installment loan" (i.e., credit card) I never wanted. This isn't a mistake. This is a business model. Dishonest, predatory, and exactly why Best Buy will go the way of Circuit City. Stay away. Especially from the Framingham, MA store.

    Photos
    Best Buy - Framingham - Instructions were ripped

    Instructions were ripped

    Best Buy - Framingham - The brand new TV they delivered to me that was cracked. They left this at my house and I have not heard from anyone since

    The brand new TV they delivered to me that was cracked. They left this at my house and I have not heard from anyone since

    Best Buy - Framingham - Ad posted in Framingham Best Buy for Samsung Galaxy Tab S9 series with free keyboard.  Note logo for Best Buy on the ad.

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    Ad posted in Framingham Best Buy for Samsung Galaxy Tab S9 series with free keyboard. Note logo for Best Buy on the ad.

    uBreakiFix by Asurion - This is the damage that they said voided the warranty for the software issue my phone has

    uBreakiFix by Asurion

    2.0(8 reviews)
    1.2 mi

    Samsung support specifically directed me to this location in Natick, MA, which is why this…read moreexperience was so disappointing. I understand service centers have policies, and I wasn't trying to argue or ask for special treatment. When I walked in the store tonight it was empty and I hear a "I'll be right with you" yelled from behind a wall. When the technician walked out and asked what they could do for me I replied with a sad smile and a "I hope you can help" and went on with my story. As I was trying to explain, they interrupted and asked me to remove my phone from its case, and took it without explanation. As soon as they noticed a very small cosmetic scratch on the frame -- unrelated to the software boot issue -- they cut me off mid-sentence and stopped listening. The phone (which is 2 months old) was handed back to me with "it's out of warranty," with no other explanation. I tried to continue the description of the issue, as it was a known software issue with the phone. They insisted that a minor cosmetic scratch voided the warranty. I questioned it and they said they would check with the manager. Went behind a wall for less than 2 minutes and returned and said they wouldn't help, I could try mailing it to Samsung. The manager did not come out to address me personally. This was especially frustrating because Samsung later confirmed the device was still eligible for warranty service for this issue. I can accept a "no," but the lack of basic communication and empathy made an already stressful situation worse.

    Very frustrating experience here. Brought an ipad that wasn't charging. They convinced me to…read morepurchase a monthly plan with Asurion, as it would be the best deal for fixing it. Picked up the ipad and they assured me it was fixed and would charge. Got it home and it did not charge at all. Brought it back and they said it was actually a different problem (without really acknowledging they'd previously told me - falsely - that they'd fixed it). Went to pick it up for the second time and they said it would be too expensive to fix and I should call Asurion, file a claim and most likely they'd replace the device for me. Called Asurion who of course had no interest in helping me. So I spent 2 round trips to the store, lots of time on the phone and money on a monthly plan, without actually getting anything fixed.

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    uBreakiFix by Asurion
    uBreakiFix by Asurion
    uBreakiFix by Asurion

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    Pauls TV: King of Big Screen

    Pauls TV: King of Big Screen

    2.5(18 reviews)
    0.9 mi
    $$$

    I spent $4,500.00 on a TV at Paul's TV , a Samsung Smart 60" and it now has a DEFTECTIVE longitude…read moreblue line and I'm receiving zero service in rectifying the the defect from Paul's, Jordan's or even Samsung! I am not stopping until one of the three address this severe loss. I will bash all 3 companies severely until I get results. Do NOT buy a TV, piece of furniture until I get this resolved!!!

    Got what I thought was a killer deal at Paul's TV at Jordans. Panasonic 54" TV for under $2k…read more Plus, with their Price Matching guarantee, if a better deal was out there I was covered. Or so I thought. I found the same TV for $100 less at star-visions.com and they offer the same royal treatment option. The Price Protection says (directly copied from their form) - Price Protection - Paul's TV will match any verifiable price up to 30 days of receipt. Items must be the exact model number, factory sealed, from an authorized retailer offering the same Royal Treatment (Free Delivery, Set Up and removal of old TV) and similar payment/financing terms. Check and check. Star Visions matches all that. I called to see how it works and they told me no, they don't honor online prices, only local store prices. The store has to be within 50 miles of a Paul's TV, and has to be a physical store. Should I find that, I'm sure they'd then add their "Royal Treatment is Different" or "their payment/financing terms are different." While overall I do believe Paul's TV is good overall and their sales staff are knowledgeable, Buyer Beware, their price protection guarantee is a sham. Next time, I'd buy my TV from Star Visions...

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    Pauls TV: King of Big Screen
    Pauls TV: King of Big Screen - Now through 8/16/15! In store only

    Now through 8/16/15! In store only

    Pauls TV: King of Big Screen

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    Wrapsol - electronics - Updated May 2026

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