Visited April 6 2026 while getting back into Grass Valley. See my receipt…read more I always take my car here after driving back into my hometown because they have upgraded their car wash with more water pressure and more soap! Even the mid level choice does a good job! The location is great because I always have my oil changed here ( next door..same parking lot). They get busy so go early! It's just minutes away from my doctor's appointments which is a plus! Friendly workers who do a thorough job!

Super nice guys. Asked great questions and answered mine. Job went fairly quickly. Remembered to…read morereset oil change reminders. Price was competitive.

I recently relocated to Nevada City and needed an oil change with a full inspection. I did an…read moreonline search and Gold Flat came up, decent reviews and reasonably priced. I was not disappointed! Past experience showed me I needed to either bring a book or device to entertain myself because my car will be ready in 2 hours. So while my car was being serviced I went into the sandwich shop adjoining the GFExpress oil change shop. My car was completed before I could take a bite out if my sandwich! AND Devon vacuumed the inside. I also had intended to bring 2 rubber plugs I thought had fallen off my car for Devon to check out but I forgot them. Devon said after the service I could return home for the plugs and come back. Wow! When I returned he had gone home, the shop called him and he came back to keep his word! That is awesome customer service! Oh and a perfect oil change to add here. Devon has my future business!

closing the bushed car wash has lowered the station to just a great port of subs. the washes were…read moreso much more detailed than the blow-dry average run of the mill... i was told new average blow washers will be installed after halloween. i drove from empire mine for a car wash, a sammich, and gas. now it is only a samich shop. port of subs is the best.

Rating: (5/5 Stars)…read more Highly satisfied with Automotive City! They perform fast, high-quality, master-level work with complete financial honesty and mathematical transparency. Honest Labor: Each job was billed strictly by precise, standard guide hours without padded time. They even proactively gave me an overlapping labor discount on related work. True OEM and Aftermarket Pricing: Sourced high-quality parts, Napa and Genuine Toyota factory parts and passed them through at true dealer MSRP without arbitrary shop markups. Massive Value: Their automated matrix contract discount saved me over a thousand dollars! Spencer and his automotive technicians are hands-down among the finest in the industry. The outstanding level of patient and considerate customer service provided by Spencer and his staff, combined with mechanic expertise of their ASE Master Certified Technicians is simply elite. Automotive City, Inc. is friendly, efficient, fair, and honest, with down-to-the-penny competitive invoicing. This is not super common in this industry. A real community gem in Nevada County! Highest recommendation!

Neighborhood shop did quick repair on our '16 Odyssey. Even pointed out some tire issues and…read moregeneral service reminders without trying to hard sell any other services. Appreciate honest local businesses like this and would highly recommend.

Josh and his team are the standard for automotive repair, tires, alignments and FREE FLAT REPAIRS!…read more They do free alignment checks, free brake inspections, FREE FLAT REPAIRS AND MUCH MORE. Thank you Big Brand Tire of Grass Valley for being the 1 stop shop for all automotive care.

We have been very consistent customers of the Penn Valley location and have spent thousands of…read moredollars with Big Brand, on tires, car repairs and maintenance, etc. We moved up to the Grass Valley location as it was closer to us. We purchased two new tires for our Tundra for a bit over 1000 dollars. Only the two rear tires needed to be replaced at that time. Upon replacing the new tires, they did not tighten the screws on the hub caps. We lost the first one on the way home from getting the new tires. We reported it to Josh, the manager who said he'd look for replacements. We checked in several more times with him, only to be told he couldn't find anything. He never once reached out to us, we had to initiate all follow up calls and visits. Several months later we needed the other two tires replaced, so we again, went in person to the location to schedule that appt and again inquire about the replacements. We spoke to the assistant manager as Josh was too busy scrolling on his phone to get involved in the conversation. She went out, took photos of the missing hub and promised to look for replacements for us. I finally asked if they were not able to find them, perhaps we could get the price taken off the new tires. They said that was possible. I again inquired a couple of weeks later about if they had found the hub, the assistant manager said yes, but they'd just take 30 dollars off the price of our tires. I asked why they hadn't ordered them if they had indeed found them. She said it was just easier to give us the 30 dollars. No concern that the hub cap was completely missing and looked horrible. It was apparently our problem to solve. We had much discussion about it, and I was very frustrated about the lack of concern or customer service on this. Again, no communication was inititated by them, all by us, and then we were told they found them, but wouldn't order them. We could order them if we wanted. My last conversation with Bri, the assistant manager, was that it shouldn't be my responsibility to do their follow up work, and they should be ordering these to finish the job and fix their error. She stated she didn't have a credit card and only the manager, Josh could do that. He was at lunch and she'd check with him when he returned. This has been weeks ago and I 've never heard anything back. After this conversation with her, I looked at what she said was the replacements that we could order. They were NOT the correct ones! The replacements she told us to order were for 6 lug and ours is 5 lug. This is not difficult to tell, especially if you are in the field! I called Auburn Toyota, which supposedly Josh had done, and they immediately found them, and ordered them for us. Oh, and a second one fell off after all of this, so now we are missing two! They did not tighten any of the screws and this is not a tool that we have, it's a specialty tool to tire shops. I called the corporate office and asked to speak to a DM to try to work this out. My call went un returned. This entire situation has gone on for 9 months!!!! I feel I've been more than patient waiting on them to fix their error. To say the service here was horrible, is truly an understatement. ZERO attempt to fix this seemingly EASY fix and retain a very good customer who has spent thousands of dollars with this company. I will tell everyone I get the chance to talk about this with to go elsewhere. I called Big O tires, who just opened down the street, and they are CHEAPER for tires and installation than Big Brand! In the end I learned a valuable lesson not to use Big Brand, AND I will save money going elsewhere in the future. According to the reviews, my situation is not unique with this company. BEWARE of this location!!

will never go here again. I drive a Tacoma and used to come here for oil changes because they're…read moreopen on weekends, but every visit seems to go wrong. On my last visit they stripped the front differential drain bolt. They also didn't put all the bolts back in my skid plate and didn't tighten the oil filter properly. Oil leaked all over my truck and I lost a significant amount of oil. I'm honestly lucky my engine wasn't damaged. On top of that, the staff was rude and the waiting area chairs are filthy. Basic attention to detail and cleanliness should not be this hard. The only reason I kept coming back was because they're open on weekends, but after this experience I won't be returning.

I am very regular with my oil changes and I only come here. Very good service and kind people.read more

The crew at Douglas Automotive in Nevada City is the best of the best!…read more - premier auto technicians - reliable + fair prices - top tier customer service I needed a ride to and from my house and the shop and Randy and Jeff made that happen for me. I appreciate this team so much! Customer for life.

Unprofessional, immature, disrespectful and sarcastic when questioned about a bill emailed for…read moreservices rendered without first calling to discuss the changes needed and get approval on price and what to move forward with. Instead of taking any accountability or kindly speaking into any misunderstandings, he immediately responded with sarcasm and disrespect - "Oh well we can undo the work we just did and you can have an non-functioning can instead." He ended up reducing the price. No kindness, non engaging and simply an a%#hole. Cold and cut off. He could have been having a bad day, bad month or bad year which I feel for AND you run a service business. Just lost 3 clients.

I have used Douglas Automotive for years and years on both my personal and company vehicles. I…read morecan't even begin to tell you how professional they are and very competitive on pricing. More so, they stand behind all the work they do and several time I had no charge visits. Would recommend to everyone. Harry Reeder

These guys are awesome. Alex and Brian were great at explaining the process of getting my rotors…read moreand pads done on my vehicle. I went in in the morning and my car was ready by early afternoon. Price was fair, too and the service was exceptional. Will definitely refer Douglas Automotive to my friends and family!

My wife and I raised 5 kids(drivers) here in Nevada County. Our family had 3-5 cars on the road at…read morethe same time for many years. We went to Tom's after being referred by a friend in 2010. Never have taken any of our cars elsewhere since. Tom and his crew are always honest, fair, and knowledgeable as well as teaching us more about our vehicles and how better to keep them on the road. We are continually thankful to Tom and his team. Roland

These guys are superb at what they do, and just wonderful human beings to boot! If I could give…read morethem more stars I would. I had never before fully trusted anyplace to work on my car, and now Tom's is the only place my husband and I will go. In the years they have worked on our cars -- over a decade -- (and my job requires lots of driving, so I'm in there several times/year) they have demonstrated over and over again that they take pride in their great work, care about their customers, and take the time to make sure you are happy and understand what work is being done and why. They have gone out of their way to go above and beyond on dozens of occasions. Super duper hella highly recommend!!