Their customer service at this shop is bar none. Did a test drive of my truck told me what the…read moreproblem was and I left my truck with them they called me that afternoon and advised the truck was ready and the amazing thing was the price was what they had quoted me Thanks to the whole team Steve Robinson

Friendly service and quality transmission work. The fix took a little longer then expected, but…read morethe transmission had a larger problem than expected. Price was expected.

Very helpful staff we did training here and facility was everything that we needed and then some…read morepaint booth was extra long to get plenty of people in there too have participation. They made all kinds of concessions for us, clean bathrooms, and just genuinely nice people.

Please take the one star reviews with a grain a salt. Mr. Joe has been my car dad for about 4 years…read morenow. Whether something needs to fixed or I get into a fender bender, Mr. Joe is always my first call when it comes to my car needs. I would probably still be getting scammed by other mechanics if I never found him. This man is amazing and so is his team. He's the best so they deal with a lotttt of people and their cars so please be patient and kind. Everyone is doing their best

Level up Kustoms is the truth ! I have a 2012 Nissan Titan and the paint was worn in some spots ,…read moresome minor collision damage and rust . I dropped the truck off on a Saturday and got it back on the next Friday completely repaired and repainted . It looks brand new . Maurice was wonderful to work with . He sent pictures and videos throughout the process which was awesome . The price was very affordable . I highly recommend you check them out !

Excellent customer service and I got my car back in a timely manner to get me driving back to work!…read moreMy trunk could not close after have the back end of my car crushed in. Not only did he fix that but he put a new bumper on it RIGHT. (I chose not to get paint, since i'm wanting to do a new color all over)

I've never written a review about an auto repair shop but this experience was exceptional so I had…read moreto share. My 2009 Honda Civic suddenly popped a Check Engine light and wouldn't shift out of 3rd gear. I thought "oh great, new transmission time and probably a couple grand". Which in reality probably means a new car because this car isn't even worth a couple grand. So I run my car to our normal repair shop but they said they weren't able to work on transmissions. After calling two other shops who said they couldn't get me in for another few days, I came across Abercrombie. Gave them a call on a Friday, mid-morning, and was told, "Bring it right in, we'll have it done today". So I bring the car in and I spoke to Russell, a very friendly guy, who gave me good news, that it likely wasn't the transmission itself but a clutch pressure switch. Russell also gave me an estimate of the repair cost and assured me they'd have it done today. A few hours later, I receive a call from Russell, telling me they were unable to order the part because the Honda delivery drivers were out on their routes already. So, the shop owner drove his own vehicle over to the Honda dealership to get the part to make sure they'd have my car done when they promised. Now THAT is going above and beyond, wow. I came and got the car and it's all fixed up and working. And the price was exactly what Russell had quoted me when I first called in. This is truly exceptional service, the way business ought to be done. I'm really grateful to Abercrombie for getting us back on the road and being so polite and professional. With that one experience, they've made me a customer for life and I will highly recommend them to anyone who needs transmission work.

Abercrombie transmission is a great little transmission company to rebuild your transmission I have…read morea car warranty they went through it and help me get through it I would definitely recommend this company to anyone

I made an appointment for a Monday morning which is usually a busy day for auto shops, but they got…read moreto my car right away and quickly texted me a detailed breakdown of their findings. The repair wasn't cheap but it did come in well under the estimate. My cars' issues were accurately diagnosed and correctly fixed. I'm quite happy with my experience. Btw, don't let the appearance of the business or the neighbourhood discourage you. I consider it a positive thing when I'm not being overcharged just to pay for a shiny new facility. The people were friendly and professional, and the shop area was clean and efficient. I'll definitely return when my next repair is needed.

I have gone to Bright Star several times and they have never done anything right except a oi chang…read more They have giving me more problems and headache. They have so many ants that I had to leave my car a few days and my car was infested with ant. so said oh yay we have ants you just have to get ant traps, that's is what we have to do. I said Really!!!!! is that right. why wouldn't they spray their business. You couldn't pay me enough to work there if I had to put ant traps in my car all the time. I will not trust them any more and I would suggest you don't either. they don't fix your car just so you come back to spend more money, what a joke.

Met Guys Mobile Mechanic @ Starbucks Chapel hill rd. my car was stalled and the gentlemen moved…read moreinto action within 5 min had me up and running! Great Service!

I hired this mechanic to work on my truck and unfortunately my experience was extremely frustrating…read moreand disappointing. I paid $345 in cash for parts for the repair, but the parts that were purchased did not work for my truck because the spark plug setup on the truck had apparently been changed by the previous owner. What made the situation much worse was the communication and lack of follow-through afterward. The spark plugs were removed from my truck, which left the truck unable to be driven, and I was told someone would be coming back to finish the repair. I waited for them to return, but there were repeated delays and poor communication. At one point I was expecting them in the morning, and they did not show up because I was later told they were in Alabama working on another vehicle. This was especially difficult for me because I use this truck for my junk removal business. While the truck was sitting undriveable, I was losing time and potentially losing paying jobs because I had no way to use the vehicle for work. The truck was also left sitting near the edge of my driveway, which created additional problems with where my other vehicles had to be parked. My biggest issue is not simply that a repair became more complicated than expected. I understand that mechanical problems can sometimes uncover unexpected issues. My problem is the way the situation was handled afterward. If you tell a customer you are coming back to finish a repair, especially after leaving their vehicle unable to drive, communication should be consistent and the customer should not have to repeatedly wonder whether anyone is coming. I gave them the opportunity to either come back and complete the repair or resolve the money I paid for the parts so that I could move forward with another mechanic. Unfortunately, the overall experience left me feeling like my time, my vehicle, and the impact this was having on my business were not being taken seriously. Not to mention his business partner quoted me originally $3200 for a job, then brought it down to $1200, then Josh called and brought it to $900. How I got 3 prices for the same job in less than an hour? I'm not sure but it makes me now question the quality of work I'm receiving. I would strongly recommend that anyone considering using this mechanic make sure everything is clearly discussed in writing beforehand, including the cost of parts, what happens if the parts do not fit, when the work will be completed, and what happens if the vehicle is left undriveable. Based on my personal experience, the lack of communication and reliability was the most disappointing part of the entire situation. I'm already in the process of taking him to court for the damages. I would not use them again based on how this repair was handled.

Brenyn is awesome and their work is excellent! Give them a call if u need a hole or rip fixed in…read moreyour car.

Bren did headliner and two doors vw beetle, one day turn around. Wife was happy with results.read more

This man is a total rip off.I went to buy a car from him the car looked nice and ran decent I gave…read morehim 2500 of the 3500 and was to pay the rest in two payments so I specifically ask him on more than one occasion if he was sure the motor and transmission where good to which he replied that the car would take me wherever I wanted it to I also told him that I'm a single mom and in dire need of a car and could not afford to loose this money to which he replied he's a parent as well and would never do anyone wrong like that my brother ask him as well was the car in good shape.so I get the car drive it about 25 miles home the next morning I drove it maybe 15 miles and a couple hours later another 15 miles the car broke down having transmission trouble so I texted him to let him know and see how we gonna resolve this I have had the car all of maybe 12 hours and have not even been 60 miles in it and it's broke down so the first text he said he was still working he would call when he got off this was 930 at night he never called I told him that this is really a bad way to do business but that he could keep the 500 for his time when really it only my time wasted and return the 2000 I took the car to auto parts store to see if they could diagnose it they said it had no codes but with the symptoms of the car now and the fact that it's a 2015 car and has no saved codes only points to one thing that someone erased them so I will be tKing the car to Ford today to find out all the codes that have been erased and at what milage I sent him a text last night explaining that if I didn't hear from him by 9 am today we would be going to court he finally texted back said that he was not returning my money and still expects the payments.i have had 2 other mechanics tell me that there was no way he didn't know the transmission was bad and he choose to erase the codes and sell me a car he knew was bad and he's a mechanic are you for real any ways just wanted to let everyone know he's a fraud he's a rip off and he has no morels I hope he has the day and life he deserves and we will be going to court

Update! Kevin contacted me, via text after reading the…read morereview, asking that I take the review down and allow him an opportunity to come back out and look at the vehicle, free of charge. Kevin shared that he was at risk of losing his job and was a lead tech, although listed as the owner. 'Management' also contacted and asked that I take the review down and offered to refund the labor. At this point (2 days later) I had already taken the vehicle to the Toyota dealer, as his 'management' advised the vehicle was complex and initially declined looking at the vehicle without another charge. Toyota Diagnosis: improper fitting and installed spark plugs. Cost: 98$ inspection- which was deducted from repair cost. Repair cost total, including one day vehicle rental, 468.79$. I reached back out to Kevin and 'Management', via text and email, three consecutive days- excluding Sunday, explaining the outcome and requesting a partial refund (spark plugs, diagnosis, and labor). I have not received a response and am now seeking civil action. Receipts attached. Again, the purpose of this review is to bring awareness.