Wasted all day going back and forth finalizing things for a car purchase. Price agreed upon and…read morejust wrapping up financing. Once everything was provided, got a text saying the car was just sold to their "sister" location. Typical car salesmen. No ethics. No morals. Avoid this place.

What a terrific experience!…read more After having had a horrible experience with Rohrich Cadillac, I thought I would give Mercedes Benz a try to see if the service and product was better. I was blown away by the Mercedes product and by the customer service experience at the dealership. Lyndsie was our sales person and she is professional, knowledgeable and easy to work with. She found the vehicle that I wanted and had it into the dealership and ready to go in under 1 week. The purchase process was easy and the employees take all the time you need to make sure you understand everything! We will be back again!

Purchased two different Kia from them and the first one had some problems so they fixed it for…read morecheaper prices and I got 2nd one I got rlly good deal on it for solid 10,000$ for 30,000 miles on it. The deal seemed too good to be true, but the interior was in a great condition as well as the exterior. Worked with Caleb and after purchasing the car, he checked up on me twice to make sure everything was okay!

I went there for water in the tail light, they said I needed to replace a whole section of the back…read moreof the car for hundreds of dollars. I took it to a local mechanic, B and D auto on terrance drive, and he fixed it for much less by drilling a hole. Kia put my brakes on backwards, when I came back mentioning noise, they said they couldnt find anything wrong. B and D discovered the backwards brakes. I got a tune up and I believe my transmission fluid has started leaking now. After waiting weeks to go back since this is an expensive and warrantied repair, I will see what happens.

Let's start with my vechicle was totaled on Monday. Airbags deployed. Luckily, no one was injured…read more QUICK SUMMARY: I had purchased new 2015 (from Art Morgan), had all service done at Baierl (coordinated by John Kurta), and purchased a new 2026 vehicle (from AJ Shultz). I reached out to Mr Kurta who connected me with Mr Shultz. This purchase was not planned. I thought a used vehicle may be more fiscally responsible with a car payment. I learned a used car interest rate is higher than new car interest rate. Had a bit of sticker shock. There was a large selection of new and used vehicles on the lot and website. At our initial meeting, on Wednesday, Mr Schultz and I discussed the features I wanted in a vehicle. He showed me a couple vehicles on the lot, worked up the numbers, etc. I had to think about this large purchase. Normally, I would have done research, test drives, etc. I didn't have the luxury of time. I needed to trust the 11 year relationship that I had with Baierl Honda. Mr Shultz and I kept in contact over several days. I steered the conversation - it wasn't initiated by Mr Shultz. He wasn't rushing me. He provided me with timely complete answers to all of my asynchronous questions. Given the reliability of my 2015 vehicle, on Saturday, I purchased a new car. I drove the vehicle off the lot with the odometer reading 4 miles. I purchased bumper to bumper extended warranty, tire protection, and battery replacement. Was pleasantly surprised to see a tube of touch up paint in the glove box. In 11 years, I have referred a lot of people to Baierl Honda. Because of that long term relationship, I was able to make a quick decision. HONDA CORPORATE: Please reconsider your revised color palate: 40 shades of gray, fire engine red, electric blue, and a sage (only available for hybrids). Hunter green? Burgundy? Navy?

I went for a recall on my car, they fixed it timely and were polite when I scheduled. I liked how…read morethey sent me a video when my car was done. They didn't lock the doors in my car when it was sitting in the lot, which I definitely didn't appreciate considering all of the things I keep in my car and just anyone could go in? It's also a busy area.

I bought a used truck from Shults Ford 6 months ago and still dont have the title. I cant get…read moreplates or sell the truck. No call backs from voice mails or solutions offered. Not happy with my experience.

I have to give shults a poor review. Went in for inspection and tire sensor out and they knocked…read moreout my computer system and inferred that it was not their fault. Zach at service desk was apologizing but not taking responsibility for what happened. They did make it right, but took extra day. Also did not reset anything.

On May 15, Baierl Acura charged me $198 at their EV charger for a charge that cost $26 on average…read moreat other locations that same day. They charged me more than 7.5 times what the competition charged. Think about that when you trust Baierl Acura to honestly diagnose a problem with your car and then charge you a fair price to fix it.

The visit to Baierl was terrible. There was no one to come and ask us if we needed help. The…read moresalesperson was rude and never followed up with us on a potential purchase. It seemed as if we did not fit the "mold" of who should purchase there. I immediately went to another dealer and bought a different brand.

I would not recommend Cochran Volkswagen North Hills to any female seeking warranty service…read more The windshield wipers on my 2024 Taos were malfunctioning and would activate while the switch was OFF, even when there was no rain. At my initial visit, I was told they were "working as designed". At another visit, I was told the problem was caused by my EZPass. It ultimately took six visits, extensive documentation, and considerable persistence before the issue was properly addressed when VW issued Service Bulletin 94-26-01, documenting a "ghost operation," which was my exact problem. What was particularly troubling was how I was treated while trying to have a legitimate warranty concern addressed. During one visit, the technician asked if I was a "girly girl" who applied makeup, brushed her hair, and sprayed products in the car. He stated that "girls do what girls do" and that products will "jack up" the steering column and cause issues. These gender based assumptions further delayed the diagnosis of a legitimate warranty claim. Instead of focusing on the mechanical problem I was reporting, the technician shifted the focus to stereotypical assumptions about my behavior as a woman and suggested that I was potentially responsible for the malfunction. This experience was further compounded when, after the fix was finally applied, I discovered a dent and scratch on the driver's side that had not been present when I dropped off the vehicle. I notified the service director, who stated they would "air" on the side of taking responsibility and did arrange repairs. I am sharing this experience because I believe customers, particularly women bringing legitimate warranty concerns to this dealership, deserve to be taken seriously, treated professionally, and have their concerns evaluated without gender-based assumptions. The problem with my car was real. Volkswagen ultimately documented the exact defect. The way I was treated while trying to get it addressed was the part I should not have had to experience.

I took my car in for service, inspection, and an oil change on a Friday. The shop recommended…read moreadditional maintenance, including new tires and brakes, bringing the estimated total to about $3,600. They told me they'd prefer the car to stay because the cords were showing on the inside sidewall of the tire and said the new tires wouldn't arrive until Wednesday. They gave me a loner car in the meantime. Thankfully the tires arrived sooner and I got my car back on Monday. When I picked up my vehicle, the final bill was about $4,600 almost $1,000 more than the original estimate. There was no prior notice of these additional charges. They linked them to the original service request. After driving the car less than five miles home, mostly through a 35 mph zone, I parked it in my garage. The next day, when replacing my EZ-Pass, I noticed a significant chip in the windshield on the passenger side. I contacted the service center within 23 hours of pickup, but they refused to take responsibility, hiding behind the excuse that it had been off their lot for over 24 hours. Instead, they told me to file a claim with my own insurance. Beware of this shop. They inflate prices without warning and refuse to take responsibility for damage that happens under their watch. Their dishonesty and lack of accountability make it clear they do not value their customers. If you care about fair pricing, transparency, and the safety of your vehicle, take your business elsewhere.

The Sales Consultant for Rohrich Lexus of North Hills, Wes Slater, was amazing to work with! He…read moresold an RX 350 to my friend and I was so impressed with him that I sought him when it was time for me to buy another Lexus. Wes was very professional and made the purchase of my RX450h seamless. Thank you, Wes!

I have been driving Alexus for 19 years. I lived in the South Hills all those years and dealt with…read morethe Lexus dealer on West Liberty Ave. Never once did I have the totally positive experience that I had today. I dealt with Chris Decker and he was wonderful to work with. I'm so glad this is the dealership I'll be working with from now on. Toni Ruth

I've been taking my ATS (which I bought at another dealer which has since closed) to Baierl for…read moreservice for 3 years. Always easy to make an appointment, either online or with a phone call, and the people in the service dept are always so helpful. Not to mention the drivers who drop me off at my office a few miles away and then pick me up when my car's done.

I have no complaints. I scheduled maintenance. I showed up. They performed the service and I left…read more I had a coffee and a clif bar and worked while I waited. Probably could argue it could be faster, but, bring something to do and you'll be fine.

Great experience purchasing a new car here! I was looking at CX-5s, and Matt couldn't have been…read moremore helpful. Their sales tactics are really relaxed - no pressure, online portal to tweak whatever you want, and flexibility + great deals from both Mazda and Cochran! I'd highly recommend buying a Mazda and checking out here to buy. We found that they had the best incentives and the nicest staff. I was able to get exactly what I wanted for a fair price.

I had a very disappointing experience with this salesperson and would not recommend working with…read morehim. From the beginning, the level of service we received felt noticeably below standard. Communication was minimal and there was a clear lack of effort to assist us in a professional or respectful manner. We came prepared and ready to do business with a cash purchase yet it felt as though we were not being given the same attention or courtesy that other customers might receive. What made this experience especially concerning was the strong impression that we were not treated fairly. Whether intentional or not, the interaction left us feeling uncomfortable and undervalued as customers. Buying a car is a significant decision, and every customer deserves transparency, respect, and equal treatment throughout the process. Overall, the experience lacked professionalism, attentiveness, and basic customer care. Based on this interaction, I would not return or recommend this salesperson to others.