I am not sure when WVP took over the doctor's clinic, but I recently established primary care with FNP Stupfel and she has been a delight. She helped me with a few minor medical concerns and medication management and she has been helpful. I can see the issues with hold times and some waiting times in the actual office, but it hasn't been too unreasonable and I am hopeful I don't experience those issues going forward. I did have to wait a while to establish care and I have not needed any urgent visits with this clinic yet. read more

Dr. Amy Card, saw over my husband and I when we first moved to Salem Oregon from California. I previouosly had kaiser perminente and had an ongoing issue for years and was never given a diagnosis. It only took one appointment at Salem Health and Dr. Card and I was diagnosed on the spot with a prescription for treatment within an hour! Dr. Henry is amazing and currently works with both my husband and I. She is stright forward about things and has a kind way about her. She is quick to reply on mychart and place orders and is very knowledgeable. There have been times under her care in wich we needed to outsourse to a separate clinic and the transition has always been smooth. The office itself is close to my house and the front desk and security staff are super nice and helpful!! read more

Consistantly ignores refill requests from Pharmacies until reminded by direct phone calls to the clinic and requests through their "My Chart" system. This has resulted in completely running out of medication, causing me to have to prescribe medication for myself at an outside pharmacy. (I am a practicing physician) Interactions with my current provider demonstrates a dysfunctional refill response, giving limited amounts of chronically used medication and too few authorized refills to carry me and my family more than a brief period before another refill request struggle must ensue. Otherwise, quality of care is good so far. (However, my family has had 4 primary care providers over the past 5 years, which speaks to the dissatisfaction of medical providers as employees of Salem Health. Each time we get a new provider, I need to re-educate about heath conditions and medications which constitutes poor continuity of care) read more

salem health care skyline clinic. this is the worst drs clinic for seniors on hospice. salem health clinic refuses telicom and insists seniors in hospice arrive for a 10 min appointment in an ambulance, rather than on zoom or telicom. they are the worst for making accessible health care to those who are too frail to come in. even those who have good health insurance. salem health care are supporting donald trump's agenda to make health care unaccessable to seniors. what ever happened to harm no one, falls on deaf ears here. this has been our experience. terrible! best not to bother contacting salem health care skyline clinic if you are old. apparently, they don't want you. read more

I've been under care here for over twenty years. In former times, this clinic gave me in a row the three best doctors I have had in my life, a remarkable record. Salem doctors even preferred to have the staff as their personal physicians. But things have changed. It seems to be run with a skeleton crew now, but I will say that everyone is civil, empathetic and competent. The Salem Health software is NOT intuitive, bug-free or forgiving of mistakes, and many of the staff have a rough time navigating it. By all appearances the young men and women aides have been vital to the functionality of the clinic. They have a lab with service as good as pre-covid; the catscan, x-ray, and electrocardiogram services I have not used since covid struck, but they were super efficient before. Responses to phone calls and queries via MyChart have been satisfactory. read more

Dr. Do at Salem Health in Salem, OR has been our doctor since January, 2021. We couldn't be more pleased. He asks questions and listens. changing doctors was difficult but we found a much better doctor. read more

This is the most uncaring clinic I have ever been to...I have had experienced The worst customer service ever here and even after taking the time to detail it and hand delivering to the clinic administrator(last week), I still have not had any response. So, here I post a copy of what happened to me. On Sunday, Aug 22, I found my car to be dead. And on the next day( Aug 23), I knew I had an appt scheduled for a blood pressure check. Not knowing what was wrong with my car, nor how long it would take to fix it, I decided it would be best to cancel and reschedule it.I opened up the My Chart application and not finding an appropriate listing; settled on Ask a Medical Question. At which point I repeated the above info and asked to have the appt moved. On the morning of the 23rd, after having worried all night, I called the clinic(sometime between 9:00 and 10:00am). Again, I repeated all the above info and gave the request of the appt change.( At that time, I asked to have the appt changed to Friday, the 27th). After a while, I was told that there was a problem and that "she"(don't know her name) couldn't do it. I asked for my options, she didn't know. I asked if she could send a message to have someone call me. She said Yes. That same day, midafternoon sometime, I realized I had not heard back. I called again. "Oh, let me see what I can do" (she says) after I explain everything. I ask, did my appt at least get cancelled(the one at 2:00). Um, no it didn't. But i will send a message back to the(?) to let them know what happened. I say "great" and about the Friday appt? We get it scheduled and I "breathe a sigh of relief". Later that same day, I read the My Chart appt reminder and guess what? The day and time I requested are correct, but the location is at an entirely different clinic! OMG! Tuesday morning, I call again. Please cancel and reschedule me at Skyline. And if you can't make it on Friday(Aug 27) than do Monday. So, Monday is what I end up with. So, this morning My Chart says I was a NO SHOW for the appt on Aug 23. OMG! Again! At this point, I call and ask to talk to you. I am totally frustrated that my call was not put through and that whoever it was I spoke with claimed "abuse" and hung up on me. I did not in any way offer up any abusive language...I never would--I used to have that job--but where I came from, we were trained to "go above and beyond" in our customer encounters: to offer up an aplogy and to ask "how can we make it right.. I get that mistakes happen, but those in Customer Service positions should be well trained in problem solving. So, to reiterate: I received no response to my electronic communication. I received no response to my verbal request for a phone call. My requests to cancel Aug 23rd's appt did not happen. And now? I sincerely hope no one is planning to bill my insurance as I don't know what more I could have done. Please let me know asap that you have received this missive. And if there is someone else better equipped to handle this situation, please feel free to pass it along(in the meantime, please let me know if this is the case). Sincerely... "To add insult to injury" today in the mail I received a note from them that I should call them the next time I can't come. This was dated Aug 27. I hand-delivered the above on Aug 26. It is now 3:00pm on Sept 1 and I have not heard anything back from anyone! read more

They don't answer the phone!! I had an emergency and I needed to get through to my doctor last Friday. The phone rang for 1 hour!! The same thing happened today - Monday morning! When I asked the receptionist if they were having problems, she laughed and said they were busy. To check in to your doctor - you stand in line at any desk. They take forever!! I was 30 minutes early for my doctor appt. It took 20 minutes to check in - (there were 3 people). Then the doctor saw me 1 hour later!! No apology for making me wait - really weird and rude. I would expect this in a 3rd world country or maybe they are just practicing socialized medicine. They are rude and condescending - while the clinic itself is barely able to function. read more

I have been a patient of The Doctors Clinic for over 30 years and was assigned a new doctor after my regular doctor retired several years ago. I tried to get an appointment with my new doctor when I had a medical issue but instead was seen by a nurse practitioner. She not only misdiagnosed the issue (for which I later had to receive surgery through another clinic), but hurt me terribly and caused bleeding doing a regular pap smear. She also frightened me unnecessarily by misidentifying several stitches that had eroded through mesh from an earlier hysterectomy/prolapse surgery as being potentially cancerous tumors. My gynecologist stated later that they were hard to miss as stitches since they were brightly colored/fluorescent. Also, trying to get a timely referral so I could actually see a competent doctor was worse than pulling teeth! I had to call multiple times and explain my situation repeatedly. The clinic's current practice of not allowing a patient to speak directly to medical personnel and relaying information through a call center does disservice to both the medical staff as well as patients. WVP has been able to cut staff by doing this but it is not a positive change! read more

After reading the existing reviews, it seemed good to me to write a short review in order to reflect my initial interaction with The Doctors Clinic. During my very first call to the clinic to see if I could find a new primary care doctor, I was treated with respect and in addition, the explanation of the process for finding a doctor was made clear and simple. The 'customer service' during my first interaction was outstanding! We'll see how future interactions go. read more

I've been seeing my doctor at this clinic for nearly 10 years. Every provider in this clinic has been open, knowledgeable, helpful and responsive. I appreciate the services that are on site, and the willingness of my provider to be flexible in my cares. The clinic isn't so big that you are "lost" in the system, and not so small that necessary resources aren't conveniently available. read more

For 30 years I've been a patient . With these new changes , They dont answer the phones, or call back. WHEN they call back its at the VERY END OF THEIR DAY, Or the next business day , and then if you don't answer the phone,let's say, Your at work.. you have to start this process all over again it's a revolving door , what a joke ! they are THE WORST. I'm currently looking for a new clinic. read more

My wife has been a patient at The Doctors Clinic for over 20 years. She is very healthy and with our busy lives hadn't seen the doctor for a few years. When she actually needed to see the doctor and called for an appointment, she was informed that they had dropped her as a patient, and they had no room to add her back as a patient. We received no notice of her potentially being dropped as a patient, nothing! Talk about being furious! She couldn't believe after being a patient there for that amount of time that they would just drop here without so much as a warning. What a disappointment they are! I plan to take my business elsewhere and will suggest that our son to do the same and anyone that happens to read this as well. read more

I am a type two diabetic with some kidney function loss. I began going to the Doctors Clinic several years ago and was more than satisfied with the overall treatment and personnel. I was especially appreciative of Christian Duran, the Physician's Assistant to Dr. Hoang. After Christian retired I was seen by Dr. Hoang. Since that time and now, especially with the take-over by Salem Health, I have several concerns. My experience with getting quarterly blood draws has been frustrating. Up to a couple of months ago, I arrived at about 7:30 for a fasting draw. Now, an appointment is necessary (for the convivence of the patient?) and I wait to be seen by the one tech. at least 15-20 minutes longer than before, even with . They have one tech rather that the three that used to do the blood draws. My second concern has to do with the length of time I get with my doctor. During my last appointment a week ago, there was not enough time for me to ask the questions I had. I was told that "there were other patients waiting". The doctor basically cut me off and rushed out of the room. I know that folks can take more time than necessary, but given my health issues and my age (70) I wouldn't have thought I was out of line or unreasonable in my expectation that I be given enough time to fully ask my questions. I really felt like a number, not a valued patient. In retrospect, I am now sorry I didn't sign up for K-P, as don't have much hope that things will get better. read more

Do not go to this clinic....horrible! The wait times on the phone are awful and then once you get through if you need to get in the see your doctor due to illness forget about it, they do not ever have an opening, they always try to put you in with a nurse practitioner or a physicians assistant. They encourage patients to use their patient portal for easier scheduling and communication with the doctor and staff which is a complete lie, good luck getting a response back at all. My family and I have been dealing with this for to long and will be leaving this clinic. If you are looking for a compassionate and caring facility do not go here....you will be disappointed. read more

I have been going to this clinic for years. It's a small facility and the doctors, nurses and assistants are very helpful and caring. They do not make you feel like just a patient. They take good care and look into even the smallest of concerns. Best clinic I've ever been to. read more

I can count on them taking several hours to call me back any time I leave them a voicemail. Other than that, they are fine.

The Doctors Clinic is a self-contained full service doctor office. They have providers in almost every field in medicine. They also do lab works, x-rays and CT scans. Everything is easy to use and get done. They do the billing in house and take most insurance plans. They also have family providers so you can bring your kids too. Great place to get your health care take care of. read more

My dr retired so searching for new. Total nightmare felt like I was in 3rd world clinic. Having blood test done. No privacy everyone got to watch. Met new Dr. she seriously was texting during my appt. hiding behind her computer instead of listening to me . Her asst was disengaged. Was telling me about her problems. Dr asked why I was there. I answered "because you asked me to come for a follow up". read more

Horrible hold times, receptionists are always rude. I work in reception and would never have the attitude or disrespect towards patients the way these receptionist do. Considering leaving because I can't ever reach anyone, and when I've left messages, I've never gotten calls back. Poor quality of care. Very disappointed. read more

Unreliable and flaky. Constantly saying they will call me back within an hour and then never getting one. Upstairs receptionists have attitudes for no reason and will leave you on hold for 20 minutes for no reason saying they're "busy". However everytime i'm sitting there, they're never on the phone. Or roll their eyes when talking to patients. read more

I recently started going to the clinic. It took a while for me to get in for an annual physical, but I called later and was able to get the appt. moved up because of a cancellation. I liked the doctor and the assistant. I had an early morning appointment and didn't have to wait a long time. When setting up my online patient account I had alot of help from Cindy in the business office. She was patient and very helpful! So far, so good! Kathy A. read more

I have been a patient with the Doctors Clinic a few years now and today is the first time I have ever been treated like garbage by a clinic! I injured my left shoulder and was seen by PA Troy 12/7. He was knowledgeable and helpful. I wish I could say the same for the support staff! I was told by Troy, that I would need a referral to be seen by an orthopedic surgeon. So naturally, I waited over the weekend and called the clinic back on 12/9 to check the status of the referral, I was told then that the referral was being "processed" and to call back. I called again today (12/14) as to the status. I talked with the VERY RUDE lady in referrals who for the first time told me that Troy had not finished my chart and that Troy was out for a family emergency. I asked if someone else could look at my chart, the RUDE lady from referrals said the "on call": doctor could look at it. The call ended there. Ten minutes later, I received a call back from Troy's office where his assistant Tamara said that my referral was sent out and to go ahead and call the Orthopedic's office. Naturally, I called and guess what, the did NOT have my referral. Another call BACK to the Doctors' Clinic and was put on hold and hung up on...... Another call and I explained the whole situation again and I said I did not appreciate the incompetence I am receiving over this. The lady I was speaking with immediately became hostile and treated me as if I was a third class citizen and put me on hold. Now, I'm back to the lady in referrals who ALSO at this point treated me like garbage. You gave me the same information as before and attempted to talk over me as if I did not exist. When I asked her why then was I called by Troy's assistant Tamara and told that my referral was ready she said I was given "Wrong information". So , I then asked when my referral will be ready and once again I was given the whole run-around again. Frustrated, I said I should probably find another physician, all the lady could say is that "it's probably a good idea"? Salem is not a large enough city to start treating patients like garbage!!! Keep it up Doctors Clinic and you'll run out of people signing up to be patients! read more

This place has been my doctors office for years. The first doctor I went to wasn't there but 3 days a week and only 5 hours on those days. She wasn't very good so I asked to be placed with another doctor and they asked why and I said that she wasn't a very good doctor. They got all upset because you can't say that about a doctor. It would hurt their feelings and so I said she didn't work the hours I needed. So they said they could put that down. Anyway the doctor I switched to left and I got a new one and then he left then another and so on until I got one who was really uncaring. RB wouldn't return calls and had her nurses call in prescriptions and wouldn't tell me what it was for. So I left and went to another clinic. Now my husband who has the same doctor I had RB and is experiencing the same run around and non caring attitude I got. He has been in pain over 3 months before sending him to a specialist. He has complained to the doctors manager and he said sorry let me know if it happens again. It has and he called them and is still waiting for him to return the call. He will be switch to my new doctor soon. read more

My 91 year old mother has been going to the Dr.Clinic for years. She fell a few weeks ago & had to go to ER in Silverton. She didn't break anything but she did not feel comfortable going home alone so she wanted to go to a rehab facility for awhile. Well, we wound up being the ER for 10 1/2 hours because no one at the Dr.Clinic knew their right hand from the left. 1st we were told that Mom's dr. was not in on that day & that we would have to wait for the attending physician to OK her going to rehab. Then at noon we were told that Mom's dr. was INDEED in that day, but we would still have to wait for his authorization. Finally at 5:30PM they told us that her dr. was NOT in that day and the attending physician would NOT authorize her rehab. So after 10 1/2 hours of waiting for the staff to decide whether her dr. was there or not, we wound up having to take her home for the night and then FINALLY got authorization the next day for her rehab. So we had to load her in the car and run her BACK to Silverton to the rehab center. Not sure what good the attending physician was, since it took him until 5:30 that day to tell us that he would not authorize it. I am SO disappointed in this facility. If I could give it less than 1 star, I would!! read more

I hadn't seen my doctor in a few years; i'm relatively young and healthy. In that time my Dr. left the clinic. I was assigned another Dr... Well when I needed to see them and called to make an appointment I had to register as a new patient; even though they assigned me another Dr. Come to find out that new patient registers get sent to a 2-5 day waiting period. Called after 6 days and asked what the problem was. By that time the whole reason I wanted to see a Dr. went away (after little suffering which medication could of relieved. It was more of an annoyance that they didn't call within specified time.) Anyways I call and they said well we have to see if the Dr. we selected for you is taking new patients. I said I'll take any Dr. I don't care. There response was well if you want another Dr. you have to go back to the new patient line and wait another 2-5 days. The Dr. we chose for you answers quickly so you'll know soon. I said ok. They attempt to contact me once and I couldn't get to the phone. No message left and no attempt to call back. Very poor customer service. Not too mention the care I did receive a few years back was lackluster; probably why that Dr. left? read more

Went to the Clinic for over a year. The staff did not follow up on referrals. Dr. Howard was my primary. Despite providing information regarding my allergies to medication she tried twice to prescribe medicine I was allergic to. I was diagnosed with a condition and was not informed about it. I ended up in the emergency room and then was told I had a chronic condition. Was scolded at length by the doctor for rescheduling two appointments. After I suggested we should move on to the rest of the appointment and when I questioned a drug she was ordering for me she informed me I should find another doctor. I made a complaint with the person in charge of customer care and he stated he would follow up on the complaint and would call me regarding the outcome. He never did. I am now with a new doctor and quite happy. read more

Horrible, They never return calls and they act like you are bothering them when you check in. It is so stressful when I do go there, I say I will never go back. It is about getting people in and out. I hadn't been there in three years because It is so unpleasant . After six weeks of trying I finally get an appointment. In the mean time I get a refund check of $25.00 because I overpaid three years before. ( Do You think they would wait three years to get paid) As I check in the rude receptionist states loudly that I have a past due balance of $30. I state how is that possible because I haven't been there for three years and You just sent me a refund check. She states, I don't know you have to talk to billing. It turns out of course I owe them nothing! I also am pretty sure that it is a Hippa violation to discuss this in front of other patients! Thankfully I am healthy, I can't imagine having any medical issues. I'd die before they would care. read more

I have been with The doctors clinic for more then 30 years. My children have never seen another doctor in their lives but Dr Myron Lee. Unfortunately Dr Lee retired this year and we were given a doctor that I thought was going to be a good physician. Started out fine but as of today when I tried to make an appointment for my child I was informed that Dr Campbell has dropped my family and will no longer see us. He gave no reason and we can't see any other doctor in the clinic. After 30 + years. The only place I have ever gone in my life and the only place my children have ever gone we are "dropped " with no reason given. The doctors clinic is a terrible place with terrible Doctors who only want money and don't care about families. I'm lucky I have great insurance and was easily picked up by Salem Clinic. Run people from the horrible doctor's clinic and the family hurting Dr Campbell!shame on you!!!!! read more