I had an excellent first visit experience. Dr. Tomes has excellent skills, listening and verbal…read more My appointment was new patient interview. The intake paperwork is extensive and I thought that was positive. Bloodwork is convenient in their on-site lab. I look forward to having this clinic as my medical home base.

Picking up Covid tests. This clinic has seen a lot of change since I first became a patient in…read more2019. Construction continued through the pandemic expanding service for many by way of a new dental facilities and a mental health wing. Their lobby has been modernized with improved safety for employees with a glass wall between patients at reception, a multiple charging outlets for convenience while waiting. Though I must admit missing the painted nature mural. Service has always been considerate and timely once you get an appointment, though the availability is sometimes limited. Video appointments are available if requested. There's a Labcorp facility onsite in the event you need blood drawn or further tests. Ample street parking is available.

I would never go to Dr. Samantha Sondermayer again. I was told she could take care of some forms…read morefor me in the first visit, I was charged 330 dollars and she said everything looked fine and asked my to come back later to sign something and when I went back the forms were filled out saying I had a chronic problem because of a seizure 5 years ago and I haven't had one since. She lied right to my face and said everything looked good.

I have been a patient here for many years. Never been happy with them but it has become far worse…read morein recent years. They are all about money and not patient care. They recently moved away from the more universal Mychart and implemented their own version. What a nightmare that has been. They lost records and I can't even work with them. I decided to start using a private lab because they offer substantialy more tests for significantly less money. Why should I be forced to use their lab? I assume they didn't like this because they absolutely refuse to load the results into their version of Mychart, despite me calling many times and providing them the results twice. I mailed them and delivered in person because they refused to accept them electronically or download them from the lab. Last visit they told me at least three times they are a business and eventually refused to see me as a patient. Keep in mind I owe them nothing so it is not a billing or payment issue. Go anywhere else if you can. They are horrible.

It ended up not working because they said they didn't know how to help me. It was disappointing and…read morediscouraging. I really liked Dr McBride for his attentiveness and knowledge. I wish I had stayed seeing him. Dr Tak saw me and I took her advice but after being referred out, I should not have return to see her. Her demeanor and attitude toward me changed and got frustrated. I sent a message explaining my situation and concerns and no one has cared to respond to me. After investing time and money (out of pocket pay) I'm greatly disappointed. They could hire a friendly face at the front desk. Whenever I had Mary, she was cold and unwelcoming to me. And that happened each time I encountered her.

I was referred to Dr McBride by a best friend of mine. I was in search of an inept physician. I…read moremet with him and I was blown away by how attentive, knowledgeable, and funny this guy is. He answered each and everyone of my questions in great detail. He explained everything down to the science. I left his office very optimistic and confident that I was in the best of hands with him. I have continued my care with him for more than 7 years now. Highly recommend this office!

This is a quality place with a good mission and an above average staff team. No major complaints to…read morereport despite multiple experiences as a non patient visitor. My favorite thing to ponder is thinking about the time and money that was designated to assist with naming the facility. "What should we call this hospital based in Salem?" Many hours and millions of dollars later, "let's call it Salem hospital."

I was brought to the hospital today by ambulance because of severe diarrhea and vomiting, I was so…read moreweak and dizzy that I couldn't stand. They treated me with distain bordering on hostility. I'm being discharged without a proper diagnosis or treatment. They sent a prescription to Fred Meyer. I'm too sick to pick it up. I'm still contagious and my roommate has cancer and can't afford to get sick. It's 9:15 and I'm still sitting outside without a coat waiting for my ride from medical transport that the discharge nurse said she arranged. After two hours Medical transport never showed. I had to call an Uber. I thought Salem Hospital was better than this.

Horrible experience! Long wait time and abusive doctors. After being brow beatten and diagnosed for…read morea disease I don't have by an anesthesiologist at Salem Health's Comprehensive Pain Clinic I went to OHSU's Comprehensive Pain Center. The difference was astounding! A team of neurologists spent an hour and a half evaluating me and after many tests they diagnosed a severe neurological disorder and referred me to another specialty for another diagnosis of a painfully debilitating disease. Several procedures were performed by anesthesiologists under the direction of my neurologist with good results and a pain management plan involving multiple disciplines was developed. Salem Health should be ashamed of their clinic and the two anesthesiologists that run it. They have no business treating patients who are at their most vulnerable. A doctor that walks in a room and makes a diagnosis after looking at one page of the new patient forms is an incompetent at best. In my case the doctor at Salem Health spent 16 minutes with me and verbally battered me for disagreeing with his instantaneous diagnosis while sneering and ridiculing me. A year later I learned that he had falsified my chart notes by including results of a physical exam he didn't perform. He portrayed me poorly and it was a factor in the denial of my disability insurance. Then the clinic hid his chart notes when I repeatedly requested my records. For weeks they insisted that the only document in my file was the signed release but they finally provided them. When I tried to have my medical record amended Salem Health refused and backed their joke of a doctor. I was awarded disability benefits on appeal and because of the diagnoses and care I received at OHSU I'm doing better but the whole experience with Salem Health has left a bad taste in my mouth. No institution should hire and back such incompetence and no doctor or institution should have that much power.

I have been with Kaiser over 20 years and I was prescribed Ozempic for weight loss and diabetes…read moretype 2. The doctor said it was cash only but a pharmacist told me I had a rider in my insurance that would cover this $730 medication and I would only pay $40. I meet the requirements for the rider to cover the meds. I have spoken to member services and Optima RX, the billing company, that confirmed I am supposed to be covered. Yet the pharmacy won't bill them and still insist I need to pay $730. No one in pharmacy or appeals is retuning my messages. I only get rude emails saying that it's not covered. I will continue to take it- but I want someone to explain to me how some managers say it is covered and some pharmacists say it's not! Why do I pay for insurance if Kaiser won't honor it?

There is not enough space here to express what I/we really feel about Kaiser Permanente Salem…read moreOregon's Lancaster/Skyline offices-as it is the absolute worst HMO health care experience in my lifetime. I am 73 y/o and so i know a little about health care services that I've received over the course of my employment history/career and it's one disappointment after another.....

I am not sure when WVP took over the doctor's clinic, but I recently established primary care with…read moreFNP Stupfel and she has been a delight. She helped me with a few minor medical concerns and medication management and she has been helpful. I can see the issues with hold times and some waiting times in the actual office, but it hasn't been too unreasonable and I am hopeful I don't experience those issues going forward. I did have to wait a while to establish care and I have not needed any urgent visits with this clinic yet.

Dr. Amy Card, saw over my husband and I when we first moved to Salem Oregon from California. I…read morepreviouosly had kaiser perminente and had an ongoing issue for years and was never given a diagnosis. It only took one appointment at Salem Health and Dr. Card and I was diagnosed on the spot with a prescription for treatment within an hour! Dr. Henry is amazing and currently works with both my husband and I. She is stright forward about things and has a kind way about her. She is quick to reply on mychart and place orders and is very knowledgeable. There have been times under her care in wich we needed to outsourse to a separate clinic and the transition has always been smooth. The office itself is close to my house and the front desk and security staff are super nice and helpful!!

We have been patients at the Keizer location for seven years. Our doctor is great and very…read morededicated to his patients. This is a smaller clinic, but we've had to wait long for our appointment. The lab can be backed up at at times take awhile to get in and out. They have labs and x-ray available.

Miss Vetter, P.A. is awesome. Greets with a smile and listens with her heart. I could not be more…read morepleased with this care provider. Thank you.