I had an all day meeting scheduled for tomorrow with an ice storm ( I'd prefer snow!) predicted to begin within the next several hours, so instead of driving for an hour on ice I decided to stay here and drive only 5 miles on a well-traveled interstate tomorrow morning. I had no reservation, but it was, afterall, a Wednesday evening in February. I was greeted courtesously and served immediately and have no complaints at all about the service. The room was spacious, clean, and outdated, but certainly served my needs. I ate in the lheor restaurant which is near to the lobby and just had some chili which was tasty, but not warm enough and not spectacular. The service there was was quite good, and there was live music too. No complaints! I'll stay here again if needed! read more

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TERRIBLE. run away. No amenity's at all . they charge u for everything. no breakfast. you can't even get a bagel. this place sucks read more

I would not recommend this hotel unless it's for the bargain price. This hotel is very, very worn, from the carpets to the holes in the seat in the dining room. There is a coffee maker, microwave, and refrigerator in the room. When we woke up this morning, we pulled down the sheets and saw a large stain on them. I woke up with puffy eyes, which I believe was from the non-hypoallergenic pillows. I called downstairs to ask for pillows, and they said they don't have any extras. This is a basic hotel meant for large groups. There was a hockey team staying overnight, and they were quite rowdy in the courtyard. I would not stay here again. read more

Lobby was beautiful. Room was comfy Pool was down and there was a creepy crawly in our bath room read more

Horrible customer service. My wife and I have been trying to cancel a booking since last Monday. We unfortunately booked it through booking.com and it's been a horrendous experience on both ends. Neither end wants to take ownership and do the right thing to just cancel the reservation. Apparently there is no management on premises on weekends (which sounds ridiculous) so trying to escalate this issue with the hotel hasn't gotten us anywhere. Booking.com has said multiple times that they've sent the request to the hotel to cancel the reservation multiple times but each time we speak to someone at the hotel they either say they haven't seen anything come thru and say they'll send it again. We've spent the last hour on phones back and forth with both hotel and booking.com but on the last call with the hotel we gave up. We spent a good amount of time explaining the issue to the first person who answered the phone and called them back after speaking with booking.com saying they've sent over another cancellation request. The associate then says he'll look again, placed us on hold, then someone else picks up the phone as if we just called and acts as if there wasn't any sort of communication between them and the initial associate who answered. Why did the associate place us on hold? Why didn't they explain the issue to whomever picked up the call. The situation got worse because the lady who was speaking now was taking absolutely NO ownership and rudely interrupted us multiple times trying to explain the issue saying it's not their problem. She was extremely condescending and even said it's the first time she's heard of this. Again, we've been trying to cancel this reservation since 6 days ago. She mentioned there's no manager there till Monday (which is after the reservation date) and again it's not their problem. I couldn't believe someone in a customer service position would speak so rudely and have such a lack of decency. A major overhaul of management and staff is needed. Worst customer service ever. read more

Absolutely terrible experience! I was assaulted and sustained a head injury in August 2024, and since then I have had daily severe migraines, neurological compromise, and PTSD. The check in process was not pleasant, and even after that, my child and I were placed in a room by the pool. The noise level is beyond the noise of Times Square on new years eve all day and most of the night. My migraines have been intolerable for my entire stay thus far, I have reached out to the front desk to no avail. This was supposed to be a relaxing time away from home for my son's 18th birthday and it has been anything but relaxing. Spoke with management and they stated there is nothing they can do. If I could give less stars, I would. read more

Reservation made 3 months in advance for a standard room with a king bed, resulted in a ADA room with full bed. (Wife and I). Reservations documents prove my reservation. When inquiries made with the front office manager as to why the reservation accommodations changed so comprehensively, it was met with multiple retorts " that is the system". " The system changed your reservation." Refusal to change or provide credit, (claimed fully booked) . A follow up to Wyndham corporate and property owners did not result in much more empathy. A poorly operated property with an indifferent and untrained customer facing staff. read more

Wow what a lovely hotel. Very clean and elegant. Super comfy beds in a spacious clean room. The staff was amazing at check in very friendly and inviting. The price for the stay was very good. They pool was super big in which the kids loved it. I would highly imagine this hotel and we will be staying here every time we come back to the area read more

I'm always cautious of Wyndham hotels because we've had good & bad experiences. This one was nicer than most. It is slightly outdated, but very clean. The water pressure was AMAZING, the bed was extremely comfortable, and the room was spacious. There is a very nice indoor pool and a patio courtyard right outside. It's a great area to sit and enjoy a beautiful day. They have a bar/restaurant in the lobby that is open for breakfast and for dinner/drinks. We didn't go in, but we heard from some locals that it's a fun place at night. It's located next to a town center with shopping and restaurants. It's a great location. We plan to stay here again the next time we're in town. I would recommend. read more

I really don't like giving less than 5 stars, but the Wifi was hit and miss. And on the website they said the had an outside pool. That's why we booked the room.They need to update the website. I'm sure a lot of places forget to update their website. We still had a great time going to the Deirks Bently concert at the fair. I'll go back to Wyndham Garden again. Because it's only a place to stay at night. We almost never hang out in a hotel. read more

I have always stayed at the Wyndham garden in Shiloh for years. this time it is horrible , carpet is literally filthy, bathroom is half way clean, kids screaming for hours in the pool area who aren't even guests but still using the pool while paying guest are being rude to and pushed out of the pool by people that aren't even staying here. by the way there were about 20 people in one room and yes I saw them all jump in their car and leave after 9pm. I would suggest you get your crap together and fire the one that's allowing people to use the facility while paying guests have to pay the price for rudeness and crazy loud noise . never again !!!!! read more

My wife and I tried the Easter Buffet after a very good Thanksgiving one. Unfortunately unlike Thanksgiving, this one was more "meh" than good. The ham was good. But the beef was fatty. The green beans lacked any flavor and the rolls maybe the best thing on the menu. The remainder of the menu was just alright. Regarding the service, I felt like I was constantly being rushed to hurry up and finish even at the beginning. The servers were constantly bothering us, while ignoring things like refilling drinks. My wife used the restroom and the hostess station made her feel like she was trying to sneak into the ballroom to return to her seat. Trust me, NOBODY was trying to sneak in for a $100 meal that was no better than a local diner would serve. We may give the Thanksgiving buffet one more chance, but we wouldn't recommend the Easter Buffet to anyone. read more

buffet was spectacular today. The wsit staff was great and attentive. The food was excellent with options for everyone. We will definitely do this next year.! read more

Good: Very spacious rooms Building looks amazing from the outside Impressive fitness center with several machines and weights for guests Medicore: Breakfast selection No exhaust fan in bathrooms Bad: Check in process Doors do not shut completely on their own (safety issue) Guests run wild throughout hotel Unaccompanied minors and VERY rough games in pool area/fitness center Pool is fairly small, especially when crowded during nights Staff allow guests to do almost whatever they want with little oversight Unless staff is able to better control wild families, there's no way I'd stay here a second time (and regretted the first). Full review We stopped in for a long weekend. They allowed us to check in slightly early (around 2 30), which was nice. Front desk staff said "elevator is that way" and that's all the guidance I was given. This is a pet peeve of mine, especially at larger hotels. Where's the pool/breakfast/fitness center? What time is check out? If we stayed here before, that's one thing. Being our first (and likely only) time, it would have been nice to provide some information about where things are located. A map or small packet of papers handed to the guests would easily solve this issue. The first thing we did was hit the pool before other guests arrived. There were two other groups there already, 4 adults in the "deep end" (4 feet) and 2 adults with 5 children of varying ages (probably 4 to 16 I'd guess). Things were fairly calm, so we slowly got in the water (still cold despite being heated) and swam around for a bit. The 4 adults were very respectful and kept to themselves. The other group, however, was a different story. The 2 adults were making out almost the entire hour we were there. Like uncomfortably "if you all weren't around, there would be X rated things going on right now" level. While they're "busy" with each other, their children start going wild. Playing tackle football, dunking each other in the water, jumping out of the water and almost hitting other people while doing it. No regard for anyone else. Did the parents/adults say anything? No, they were too busy to care. It reached a point we feared for the safety of my kids (5 and 12), so we exited the pool. Turns out, this would be the theme for the weekend. Unruly kids are allowed to do whatever by parents and staff which is dangerous and can disrupt other guests. As we were leaving, another adult who was sitting in the lounge area came over and was throwing one of the smaller kids half way across the pool in 3 feet deep water. Yikes! We returned to our room to change. The rooms themselves are actually pretty nice. Very spacious compared to a lot of hotels, but clearly dated. There was an alarm clock that didn't have the correct time. Not a big deal, but still annoying. The rooms are SUPER HUMID due to the hotel and have a faint smell of chemicals. Even with the A/C fan running, you could tell as soon as you walked into the room. Being on the 1st floor is nice because you can walk right out to the pool if you have an inside room. We were on the second, which was sort of nice because we could see how crowded (and wild) the pool was at any time. We decided to skip swimming both nights because the pool was overly crowded and much too wild for a family swim. One major concern is that the doors do not shut completely on their own, which is a MAJOR SAFETY CONCERN. We walked by one room on the way to the fitness center that had their door slightly open (not enough to be on purpose). If you're not careful, anyone could walk in because you assumed the door closed behind you. NOPE! That night I took my kids down to the fitness center to help burn some energy before bed. Another family was already there "working out", which involved tearing up the place. Talk about a few people ruining things for everyone. Again, no staff keeping an eye on things, so people let their kids do WHATEVER they want. They left the room in a huge state of disarray (pretty sure they broke at least one of the machines), so we went about our business using them properly. We returned to the room at around 8 30. You could hear all the screaming and shouting from our room, which continued until 9 15. There's little chance of going to sleep early if you are in one of the interior rooms unless you're able to block out EXTREMELY loud noises. My kids went swimming as soon as the pool opened the next morning (9 AM). According to one of the housekeeping staff, "those kids absolutely wrecked the pool area!" No surprise considering how crazy things were with 5 kids mid day. I can only imagine with close to 40 people in the pool and even more people. That morning kids were jumping off furniture into the pool. Yikes! They need to deal with the out of control families/groups and doors not locking first. If those things are handled, it would offer a much better stay for guests. read more

Clean and perfect for what we needed. We loved our stay! Pool area was nice too! Breakfast was really busy but the staff worked so hard to keep it stocked. If we ever return to the area we will certainly return. read more

They have bugs. Not sure what kind they are but our bathroom would occasionally have a few roach looking things running around, I killed two small ones the first night thinking that was it then the next night two much larger versions of that roach looking bug were crawling around my sink. Grossest place I've ever stayed at. Oh and our shower had a constant leak and wouldn't turn off and our sink was clogged. read more

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Room was nice and clean. However the desk clerks were rude and clearly not happy about being there. Our commode was leaking and one of the clerks said you mean the toilet? I don't what a commode is. We are used to dealing with people in the south who are kind and friendly, not snarky and miserable people. read more

Recent stay. Do not walk on the carpet without shoes. The floor is soaked. Why because the ice machine on the other wall it's leaking into our room. The staff it's oblivious to problems. I did 26 years in the military and stayed at some rough hotels. However I never paid so much for crappy conditions. Room with a view . I had a lovely view of a brick wall. Avoid this place like the plague read more

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Everything was good with perhaps the exception of the bathroom sink which the drainage was slow. It was reported, and supposedly fixed but not really. Besides that little inconvenience everything else was ok. read more

I planned an anniversary event for my parents last year, it was there 55th. It was in May 22, 2022 to be exact. I had no problem paying for everything; however, my event planner, I barely remember her name, some older woman, had low expectations of what I was able to pay for. Instead of showing me the chandelier room, she would show me a small room with no windows and dirty wallpaper. Everything would have went wrong for my parents anniversary party if I hadn't planned for this event twice as hard. For example, the day of the event I was not able to use their pa system to play my music because my iphone playlist did not adapt to their equipment. Thank goodness I had purchased a $600.00 bluetooth speaker to play music for the size of the chandelier room. Furthermore, the food was terrible for the price I paid, powdered eggs, white toast with no butter or jelly. I had to beg the servers for butter and jelly. I also requested a cake for my parents anniversary affair. The cake was a plain small cake with no lettering on it. I asked them to at least put happy 55th anniversary on the cake. The lettering on the cake was sloppy and unskilled looking. The event planner I dealt with claimed she might retire in 2023. Hopefully she has, because she was definitely in a retirement state of mind when I dealt with her. I will never book another party at this place again! Never!! read more

Good hotel, house keeping staff and their coordination needs some work. Asked to get our room cleaned 2 times in 4 day stay. Did not happen. They did wake us up by pounding on the door at 9 am on our last day, when we had late check out... Breakfast is average. Coffee good Weight room above average for hotel Pool slightly above Courtyard area above average Beds well above average Shower above average Shoulda given this place a 4-5 star range but the house keeping staff just killed me. read more

Sadly I would love to give this hotel more stars but there is WAY TOO much room for improvement. Starting with: 1) The stinginess of only one roll of toilet paper in the room, and no extra roll. Then when I left a note for the maid on the mirror- she took the toilet paper roller off the rack and put it on the sink and never replaced any toilet paper! That left me actually having to go to the front desk to ask for two rolls of toilet paper and an extra box of tissue! 2) then the public women's handicap toilet was smart enough to put a sink but didn't put any paper towel holder or paper towels! 3) their little concession stand near the lobby has no natural juices or a couple of healthy food products 4) there's no "maid please clean room" door sign 5) when I left at 11 AM in the morning I passed the maid who was next-door and I told her my room was ready to be cleaned- three hours later I come back to the room, and it still wasn't clean, and then she was all the way down the hallway! 6) whatever super cheap brand of toilet paper they are using needs to be changed immediately!!! It falls apart even when you're just pulling off the roll! 7) The nearest Starbucks is 10 minutes away, and there really aren't anything but diners around and they're pretty far away. At least not walking distance from the hotel. 8) NO SHUTTLE to airport On the plus side: Some of the food was okay in their bar The rooms facing the indoor pool could be great if you rented them all and had a huge party. Otherwise kiddies splashing and yelling could get old when trying to sleep. The pillows are nice and the bed is comfy. Complimentary coffee and water in lobby. read more

Wyndham Garden York - Baked Brie in restaurant - Hotels Near Me - York, Pennsylvania

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Worst hotel I ever stayed at. Extremely dated looks, expensive rate for windowless room, garbage breakfast where some items looked a week old (we went to McDonalds), plus they tried to jack up our rate over reservation price at checkout. They need to open a bulldozer school on this site instead. read more

It was a hotel. Design was kind of an 80's leftover. I liked the courtyard seating area. Room was updated, even if the building wasn't. Bagged breakfast to go post Covid. 1 free coffee in lobby. read more

What a dump. Do yourself a favor and don't stay here, that's all I can say about this place. Weird smell, like mold. Everything is old... read more

Wyndham Garden York - Outdated AC - Hotels Near Me - York, Pennsylvania

I've stayed at this hotel twice and both times I had a decent experience, although my most recent time was less than desirable mostly because we were stuck in a room next to the pool. It was unbelievably loud with all the SCREAMING children and since the pool is apparently open until 11pm (we were there on a Saturday) sleep was not an option. We heard nothing but screaming children from 4pm til 11pm when it closed. It was incredibly inconsiderate to the other guests staying there and the staff did nothing when I approached them about it. We had a sleeping baby in the room that kept getting woken up by all the noise. Other than that, I enjoyed the food at the restaurant although it was a bit overpriced in my opinion. read more

The food at the restaurant is surprisingly good. Request a room with an outside window. If you have an issue Phil is awesome! Thanks Phil! read more

Stayed one night while visiting family (full house so we couldn't stay there.) Kudos to the front desk, upon returning to the hotel room at 11pm, the next room over had a screaming child, so we called the office to inquire about switching. They were able to accommodate the request and moved us to another room. Overall, the hotel is in need of some updates.Other than the very nice modern looking lobby. In particular, the flooring in the halls and rooms looked kinda old, and the AC unit in both rooms we saw looked pretty beaten up. Cleaniless was good, however, and the bed was comfy. Would consider staying again. read more

Tonight was suppose to be the happiest day of me and my new wife's life with us just getting married earlier today. We checked in here for a special night and was greeted by a rude front desk clerk. Once we got to the room we used the bathroom to find out there was no water in the tank of the toilet and had to turn on the water ourselves. Once filled, we got it to flush. We then noticed the vent above the toilet had a collection of dust. After going out to celebrate in the evening/night, we came back and went to use the toilet and, again, there is no water in the tank even though the water was never turned off. After calling the front desk to let them aware, the gentleman at the front desk cut me Off while I was telling him what was occurring and he said that there would be someone up shortly to look at the toilet. Also the AC/Heating unit says "change air filter" and had to swipe the door key at least 10x to get into the hotel room. The maintenance person came and said if it happens can call the front desk after he showed me how to jiggle the inside of the tank. And I let him know about the dust and air filter and said someone is coming tomorrow. For as much as I paid, For this special night, my new wife and I could of stayed at home and enjoyed our night and not have to worry about fiddling with toilets and rude customer service. read more

Wyndham Garden York - Do they have Hellen Keller on staff doing the dusting? - Hotels Near Me - York, Pennsylvania

Room was very clean, bed was super comfortable! Staff was beyond friendly and helpful. It's located in a convenient location to shopping and dining. Not far from the downtown area (10 minutes drive depending on traffic) so easy to get to any business you may have in the city. WiFi was easy to access and had great coverage. Breakfast buffet was delicious. Housekeeping was accommodating and friendly. They seemed to enjoy working there. Which showed in their work. Room smelled fresh and was clean all over. Only downfalls I saw no microwave in the room. There is a mini fridge, complimentary bottle water, coffee maker with both tea and coffee. A microwave would be perfect. And the room next door to us was shared by a connection door. So you can rent both rooms and walk through. The sound proofing is HORRIBLE. They had a small child who was screaming for an hour straight at top of his lungs. It sounded like he was in our room. Then the father joined in and was yelling and cussing at the kid. That was a bit too trailer park for the rates I was paying. But since it was early in the evening I let it go and it eventually calmed down. Sound proofing or being mindful of booking travelers with small children or infants in connection rooms with single business travelers might be a helpful idea. Otherwise, definitely would be back and feel it was worth the little steeper price than I would have liked. read more

I stayed at the Wyndham Garden property in the mid may for team handball National tournament. We didn't experience much of the facilities of the establishment as we had games all day long, but there one thing happened that I was so pleased about and wanted to share here. The last day of my stay I was rushing and forgot in my room one of my personal belonging. You know how it feels when you forget something in other city (I'm from Chicago)and you think you lost it forever. I called a couple of times, none picked up the phone. I got upset. Lastly, I decided to send an email. Two days later I received a reply that my belonging was not found. That was frustrating, but hey, that was my fault that I left it due to my negligence. I had already accepted an idea that I lost it forever, but after a week I got another call by Chanel Rollins, notifying me that my belonging was found. Nonetheless, she mailed it, and she did it through FedEx to guarantee quality of delivery and that my belonging would find its way. Honestly, I was expecting it in two weeks by USPS. That was a perfect example of how employees of Wyndham Garden care about its clients and their satisfaction. They could have just told me that they haven't found it than bothering themselves and sending it by FedEx, covering all the expenses. Wyndham Garden housekeeping team is perfect example of phenomenal customer service and following up with a guest! Truthfully, they have done something beyond customer service and it was highly appreciated! They deserved the Customers' Service Gold Certification! After this I am pretty sure that I will be returning guest to the Wyndham properties as now I know from my personal experience that in Wyndham employers do care about their guests! read more

Stayed in this hotel over the past weekend: The Good: Awesome bartenders at an event that was hosted in their banquet hall, customer service was good. They even had an indoor pool which was cool for a February visit, free Wi-Fi, decent breakfast food. The Bad: You could tell that they are still working on renovations to the hotel, its baseboards and hallways were particularly gross. The lunch/dinner buffet food served at the weekend event I attended was catered in-house, stale and tasteless. The Ugly: Strong police presence at the hotel on a Saturday night (mind you, this place is out in the middle of nowhere), and the on-site restaurant was closed for the entire weekend (forcing everyone to eat the buffet food). Some people walked for 20-30 mins in inclement weather to visit restaurants off-site, I ended up ordering takeout both nights of my stay--who closes a restaurant on the weekend? Overall I probably would look at other hotels in the area that are closer to restaurants, entertainment, drugstores, etc. read more

There are a ton of things to like about this property. I stayed here as part of a small convention that can be a challenge accommodating, but the staff did an awesome job. The room I had was very comfortable and well enough appointed. It was clean and welcoming. Upon opening the door, I was greeted with a desk, a coffee table and small couch in addition to a huge and very comfortable bed. Later, I had overheard that Wyndham had purchased new beds as part of the remodel from the property's Holiday Inn days and it certainly seems this way. There was also a small refrigerator available. The conference rooms used for our convention were great. Again, very clean and well set up. The staff did an excellent job in scheduling, as opposed to a previous place. Even with a wedding party coming in, our people were given enough time to set up and break down the equipment we used in order to accommodate the incoming party. Throughout this entire time, the staff was friendly and professional, as far as I saw. As mentioned above, our people can get a bit rambunctious, but the facility was perfect for us (especially the bar). The restaurant/bar gets no complaints for me other than not being seasoned enough to handle a crowd and not being open throughout the day. Basically, they're open for breakfast and dinner. Hopefully, they'll expand that at some point. That being said, there are plenty of nearby places for lunch, so it's not an insurmountable situation. I never had a bad meal at the restaurant and most of our people seemed to agree the food was pretty darned good. There is also a small "marketplace" next to the main desk where you can purchase bottled drinks and snacky-type things in a pinch. All told, the biggest strength of this place is their staff. Our group can be a challenge to deal with, but the staff handled us with nothing but smiles and professionalism. Everybody was very friendly and accommodating. I can't say enough good things about them. "Top notch" is a phrase that comes to mind. If you're looking for a nice place to stay in York, definitely give the Wyndham Garden some serious consideration. read more

The hotel/room is decent, no frills. Needs some upgrading all around. For a quick visit this hotel is fine. We stayed here for a wedding the same weekend as a dog show. We had to endure barking at 6AM, sometimes sporadically through the night. Tried to change my room but unfortunately they only had another room on the same floor with more dogs. :( I wish we were given the heads up about the dog show. Very unsatisfied...still sleepy customer. read more

UPDATE: After posting this review elsewhere, I was contacted immediately by the group sales director who said that my original email went to a spam folder. She apologized for the issues with the central reservations system and offered a discounted rate due to the experience. I went ahead with the booking and am upgrading my review to 2 stars because of her prompt reply. I'll update it further once we've completed our stay. Original review: If you're trying to book a block of rooms, good luck. Sent an email to the person in charge of group sales and got no response. Called the hotel number, and they referred me to a central booking center that said they'd take my information then contact the hotel to try to get the booking done. Over the last two weeks I spoke to 3 different central booking representatives, each of whom assured me they'd contact me with an update. Nope. Will be booking at another hotel that will at least respond to say they don't want my business. read more

Staff was very nice and friendly but the hotel left much to be desired. First, the restaurant was overpriced. Average food and not much of a selection. My room was not good. Freezing cold even though I turned the thermostat to 80. Th bathroom had some kind of leak and what looked like mold. Happy I only needed 1 night. There were random noises all night so I got very little sleep. Would not recommend this hotel. read more

Wyndham Garden York - Hotels Near Me - York, Pennsylvania

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Very rude, impossible to contact. They literally answered the phone, said nothing, immediately put me on hold for 10 minutes. Then when I finally was able to talk to someone, she was very rude on the phone and not accommodating at all. I advise you to definitely stay somewhere else. read more

For the price you pay, you would expect more. It's big, but not worth the price. I come to PA monthly and stay at various hotels. The room was nice, although while the site said two queens for the standard, but it doesn't say that one of them is a pull out couch. Free breakfast? It's a 1/2 empty buffet with yogurt, pastries, and if you are lucky to find the waffles, they will taste stale and freezer burnt. Not to mention, they say breakfast ends at 1030am, they are pulling everything at 930 and won't even refill anything except the stale waffles. I'm guessing they need to get rid of them. For the price, I will be staying elsewhere from now on. Just not worth it and kind of disappointing UPDATE: I probably should have waited to review until after my stay. As it turns out, the air conditioner in our room also leaked water everywhere, soaking my clothes and bags, including my professional camera bag and equipment. read more

Stayed here for a wedding (which was perfect as it was cheap and close by) but it's pretty no frills. Check in and billing and all that was no issue, but the rooms and decor were pretty outdated. Overall it was fine for a night to stay in but I wouldn't recommend this for a vacation or anything special occasion. read more

One of, if not the worst, experiences I've ever had at a hotel. We were visiting York for friends' wedding. Things started off on the wrong foot from booking the room. The wedding party had rooms blocked off, which the person on the phone seemed to have no knowledge of. When we arrived at 3:30, for our 4:00 check-in, we were told that there were no rooms available, but some "should be available by 4:30. So with that, we were forced to depart for the wedding without being checked-in. When we arrived back to the hotel at 10:30, after the wedding, we checked-in to our room, only to find that the sofa-bed for our 4-year-old had no blankets or sheets. Not just missing from the bed, but none in the room. We called down to the desk, and asked for sheets. We awaited the sheets for 15 minutes, and then called again. The gentleman at the desk told my wife he didn't know what was going on with the sheets because he "was not on the clock". When my wife asked to speak to a manager, she was told she could address the situation in the morning. Then, when my wife got angry, he told her that he would have her removed from the hotel. All of this while my 4-year-old was trying to go to sleep. In unrelated events, the hotel's restaurant bar, that the bride and groom were told would remain open until 2am for the "after party", was closed up before we returned from the wedding. After much discussion, and the hotel staff making multiple calls, they were finally told at 11pm, that someone was on the way to open the bar again. Just complete mismanagement all around. Completely unorganized, and directionless. I've had better experiences at "side of the highway" motels. If visiting York, I would definitely recommend taking your money elsewhere. read more