My father and I stayed at this Best Western Location for a two night volleyball tournament. When we arrived we had a good first impression as the lobby was very neat and well decorated. However, the second I stepped in the hallway of my floor the whole hallway was heavily perfumed. If you're sensitive to smells I would not recommend. The elevator also reeked of marijuana. The rooms overall were crappy but it is a okay overpriced stay. read more

Stayed one night in York, PA. As we entered there was a dolly to move our suitcases to the room from the entry hallway. The ac worked well once we figured out there was a thermostat on the wall. The room was nice sized, the beds comfortable, the shower hot and the shampoo and conditioner nice smelling and made my hair full. The phone did not work. There was a gym which we did not have time to use it but was equipt. This hotel was close to route 30 but there was a bit of a tour to get out in order to get back onto route 30. It was in a very busy shopping area with losts of stores, gas stations and restaurants to choose. The breakfast had a good review, my opinion was that it was basic, cereals, muffins, waffles, eggs and meat, toast and bagels,sweet yogurt and coffee and juice. There was no alternative to dairy. Only fruit was orange and banana and sliced almonds. The attendants were very helpful. My main issues were that it was noisy at night for several hours, may have been someone setting AC ON constant from another room nearby. It sounded like a motor running for hours. And we could not get WIFI to work and notified front desk, who tried to help but not while we were there. Otherwise the room was dark with shades and the people in rooms nearby quiet. 4+ read more

My wife and I average 35-40 nights a year at Best Western and have been in the top tier of the Best Western rewards program for years. We also spend a similar amount of time at Comfort Inns, which are usually in the same areas as Best Western. Recently, my wife mistakenly made a reservation at the Best Western Westgate Inn on the same night as a Comfort Inn. I realized her mistake 27 hours before our check-in time at the hotels. I telephoned the Westgate Best Western 27 hours before our check-in time and asked if we could change the reservation from the Friday night scheduled in error to Thursday night. After being transferred through two people, I finally spoke with the general manager of the Westgate Best Western, who told me that I could make a new reservation for Thursday night, but that the hotel has a strict 48-hour cancellation policy and we were too late to cancel the Friday night reservation. "It is a strict policy, very strict," he said. Well, after spending as much money as I have over the years at Best Western, hearing this buffoon tell me about the strict policy when the hotel is obviously underbooked made me rethink the Best Western choice generally. I telephoned the Comfort Inn, and the person at the desk who answered the phone helped me immediately. "Of course, you can change your reservation, and the rate will actually be less expensive since it's a Thursday instead of the weekend," they said. So, not only were we able to cancel and reschedule with Comfort Inn, but I also got a $22 credit to my card because of the lower rate on a Thursday! What a huge difference in the culture and attitude between the two hotels. I had to talk to the GM of Westgate Best Western, who told me, "There are no refunds with less than a 48-hour notice." The desk person who answered the phone at Comfort Inn, on the other hand, was able to make the decision and help us with our mistake. I was irritated with Best Western because of this pompous GM, and I promptly got on the computer and canceled the remaining 17 nights we had booked at Best Westerns during our cross-country trip and rebooked with Comfort Inn. Thinking about the inconsistencies in Best Western service over the past few years, it was the GM at Best Western Westgate Inn who finally made me pull out of the Best Western universe and go to the competing Comfort Inn. Best Western won't miss my 35-40 nights a year staying with them, but I hope others can be spared some aggravation by reading this review and seeking other accommodations that better serve the traveler. read more

This hotel has BEDBUGS, and it seems to be rampant. As our 2-year-old was laying in bed, BED BUSG started coming out of the pillow. The family was there less than four hours and got bit by Bedbugs. Our family decided to stay at the Westgate Inn located on 1415 Kenneth Road York, PA for two nights. We booked a total of 3 rooms. The place looks nice enough, plus it's supposed to have a pool swimming! Well, that location does not have a swimming pool for the children to play in. Which, by the way, was one of the reasons we chose it over other hotels. But now that's the least of our problem. There was no manager on the premises to resolve the issue. The hotel did refund us our money, but at 11 PM we had to find a place to hunt down a place to stay. read more

Best Western Westgate Inn - Hotels Near Me - York, Pennsylvania

8/9/23 Hotel being remodeled in phases. We stayed on 3rd floor in new room and it was fine for the price. King bed, small couch, desk, frig, microwave, decent tv. Bfast quite basic but ok. Somewhat odd smell in 3rd flr hallway. I believe curry. I suspect the family owners may even reside up there and were cooking, but do not know. Was a good AAA rate for a decent room for low cost. Burger right next door at Quaker Steak is a half pounder... read more

This by far is the WORST HOTEL I'VE EVER STAYED IN. Right from the gate, there was a good-sized cockroach on the exterior wall AND the key-readers don't work!! Once I got in, thr room wreaked of smoke and was beat up. I hear the climate control system, and it was loud! The elevators are not only break down ALL THE TIME, they were also very rough-riding... Just sleep in your car instead of booking this dump... read more

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This hotel was just fine for what we needed. My dad was admitted to York Hospital and we just needed a room from 10-11pm until morning and went back to the hospital. We stayed there two nights in July of 2023 while it was being remodeled. I think we must have stayed in a remodeled room because it was nice and very clean. We couldn't figure out how to use the tv, but we were too tired to watch it anyway and gave up. Breakfast was good. They had a pancake maker. Tiny, tiny elevator.... Big enough for 2-3 people and a little luggage. Desk staff was kind and helpful. It's not a fancy place but all we needed was clean and cheap so it was perfect. read more

I am very upset that the very first experience my niece had at this BEST WESTERN was a very unpleasant one. We had a family celebration and some family members chose to stay at this bed and breakfast one, because it advertized a pool and just simply for the fun experience. She arrived around 8pm with her two small children ages two and four. When she requested what floor the pool was on, she was quickly told there was no pool. Because of the time, she decided it was best to just go to the room and put the kids to sleep. She put her son to bed and as she pulled the covers, realized not only she and her children rented the room, but the previous tenants never left. Upon taking a good look she discovered the room had BEDBUGS!!!! She immediately informed the front desk and spoke to the manager on the phone because HE WASN'T EVEN ONSITE! My niece requested to be changed to another hotel and he refused saying all he could do was switch them to another room. SIMPLY UNACCEPTABLE!!!! BEDBUGS SPREAD, ROOM AND COMPLETE BUILDING MUST BE TREATED IF THERE IS AN INFESTATION. For this manager to take this stand with my niece is bad enough, but to do it to a woman late at nite with two small children and say that's all he can is appalling. He wasn't there and so the problem wasn't his. Not willing to go above and beyond is something as a manager, he KNOW'S NOTHING ABOUT!!! What a shame. So if you decide to rent at this BEST WESTERN, REMEMBER, when all you want is to go to bed, THIS IS NOT THE PLACE YOU WANT TO REST YOUR HEAD!!!!!!!! read more

Not good with the exception of the people at the front desk. Stayed one night. Toilet tank leaked causing the sound of running water to refill the tank every 15 minutes. No charging ports for smartphones/tablets. Gym closed to construction (and possibly COVID but it was under construction). Breakfast buffet closed due to COVID and did receive a bag with a muffin, bar, orange, and water. Window AC unit worked but had to keep it close to 65 to make it comfortable. Fairly dirtly looking place. Beds weren't bad and wireless Internet was about 100Mbps. Considering what we paid though, it isn't worth the 7.4 rating in gets on Hotels.com. More like a 4-5 rating. read more

On October 18 and we stayed the night at the Hotel only to wake up to A roach crawling in our bed. Several others in the bathroom the room had a smell to it. The bed was rockhard. I would not stay here or recommend this place to anyone. Noticed a lot of construction guys staying there. Also recommendation is to see if the La Quinta behind the best Western read more

I stayed at the York Pa hotel 2-18-2022. One of the worst nights of travel in my life. This hotel is a total dump. As soon as I stepped onto the elevator I could tell it was rundown missing screws. Dirty floors. Chipped paint. But I go to my room. #205. Holy crap Every drain in there is slow. Broken shower rod. Someone puked on the carpet in 3 very large places. Mold on the walls. Paint bubbling due to water leaks. Broken tile. Dirty stains on the fresh bath towels. AND TO TOP IT OFF at 4:15 AM today I was woke up by a totally naked man beating my door. I look thru the peep hole and he is 100%naked. I had to call the desk for help. They unlocked a room and he went in. Unbelievable. I took 12 pictures and I plan on using them in every review I can find. Never ever ever will I stay at a best western again. You'd think they would offer something off for the naked guy issue alone. But no. Nothing. I'm not the type to stir up trouble with the staff. They have no control over the filth this place has. But management does. I paid way too much to stay here. Almost $200 on Expedia. Next time I will sleep in my car before ever going in a place like this. The online photos should be illegal. There is nothing nice about this hell hole. The grey hallways and black trim an horrible harsh lights make it look exactly like a jail cell. I have pictures of the mold on the wall and puke on the carpet. Plus a lot more. read more

Best Western Westgate Inn - Hotels Near Me - York, Pennsylvania

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Stayed here for a few nights to get away. First room we were given reeked of smoke and smoke detector covered so it wouldn't go off. We lifted the mattress to check for bed bugs and found a knife. Went down and the women at the front desk was just as surprised and quickly changed our room. Second room was nice and clean but during the night coming back there was visible roaches climbing the walls in the hall. I do not believe proper cleaning and sanitation is occurring at this sight otherwise the first room would not have had heavy smoke smell and covered smoke detector and large knife. I would not recommend coming here especially during this pandemic if your concerned about your health read more

Best Western Westgate Inn - Hotels Near Me - York, Pennsylvania

WORST HOTEL EVER!!! The toilet doesn't work- changed room, the shower doesn't drain!, and they have the audacity to charge me the same price for the stupid room. There was hair on the shower was not mine. Better business bureau will def be hearing about this. Doesnt even deserve 1 star. read more

Best Western Westgate Inn - Hotels Near Me - York, Pennsylvania

We wanted a night away from our kids and booked the jacuzzi suite. Lobby was nice and check-in was super easy and fast. We got to our room, keys wouldn't work so went back downstairs to get help. First impression of our room was unfortunately cigarette smoke I assume from a previous guest. Otherwise we had a great experience. Jacuzzi was perfect for two. The room was huge. Bed was firm but I liked it. Pillows were awesome. Comforter was super thin. I kept waking up because of it and considered asking for another one in the middle of the night. The A/C / heat unit kept a perfect temperature (we only used the heat, it's December.) The breakfast in the morning was decent. read more

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#1 BEDBUGS #2 False advertising I booked the hotel because of the price compared to others in the area with an indoor pool and free breakfast. Got into town a day earlier than needed for an event specifically so my kids could use the pool. I checked in and asked what floor the pool was on, to find out it doesn't exist. When I said that was one of the amenities listed and the sole reason we were in town earlier than needed for an event, the front desk said 'oh, I'm sorry, they were supposed to take that down.' When I asked if there was a sister hotel with a pool in the area, I was told their sister hotel is across the parking lot, but we probably couldn't use their pool since we weren't guests there. We had a long drive and were tired so I figured it's best to just go to our room and get the kids to bed. I laid my son in the bed and went about settling in. Several minutes later I went to fix his blanket and such when out walks a bug. I caught it in a cup, called the front desk and was told they could switch my room. I opted to wait for the manager to arrive in the next 15 min to speak with him. The front desk staff came to my room to ask for the captured bug. I had taken pictures of it, so then researched it and realized it was a bedbug, called the front desk to say so and that we were leaving the hotel, needed to be refunded and should be comped at another hotel. Turned out there was misinformation and the manager was not working that night after all, so I spoke with him on the phone and he was confident that it was just one bed bug contained to my one hotel room. When I explained how easily they can spread and asked if he was willing to come sleep in the room instead, I was told he's been in the business a long time and knows how bedbugs work. Obviously not. There's a reason NYC bed bug laws require all surrounding apartments to also be treated. But have no fear, the best western manager is an expert. So I took the liberty of informing the guests i ran into on my way out that they should double check their beds/room to be sure they were in the clear. Ended up getting a hotel almost double the price because it was a last minute booking. The moral of the story is don't stay here unless you want to sleep tight and let the bed bugs bite. read more

Best Western Westgate Inn - Bed bug - Hotels Near Me - York, Pennsylvania

Not the worst place I have stayed but almost is. This hotel is a complete sh*t hole dated dingy and dumpy are great ways to describe this place. Room had a odor of stale smoke and mildew. Front desk staff are just RUDER then RUDE can be and just USELESS. Every question I had about the area was I do not know or google it. breakfast was okay. bathroom had a leak in the ceiling that dripped and shower drain did not work. Hallways could use a major update only thing nice about this place is the lobby and the area as it has every major store and a bus stop to get around the local area. all in all I will not be back. read more

This place deserves zero stars. I booked two nights for my pregnant wife and I as we were visiting her sick grandma. As we drove into the parking lot something was off. We walked in, greeted by a man in the front desk who asked for my last name, picture id, and credit card. Didn't say another word to me, hade sign and initial paperwork and told us our room number. My wife asked for a vending machine and ice machine and he said there were machines in the first and third floor. When we went to get water and ice, the first floor ice machine was in the middle of the hallway, dusty and had a dirty bucket that held a tube that went into the machine and the vending machine was off and out of service, I went upstairs to the third floor machines, a bit more clean looking but the machine had no bottled water. Go back downstairs to my room and a hotel worker had the backdoor open and was smoking. The smoke smell got into my room and now I'm just annoyed because my poor wife has no water and now is bothered by the smell which affects me too since I have seasonal asthma. Tried to just get to bed since it was already past midnight and to our surprise, DIRTY SHEETS! Now I am increasingly irritated, tired and disgusted. Walk back to the front desk and tell the man my issues and request a total refund. I would not stay in a place so shady. He said well the vending machine must be empty (no duh) and I can switch you to another room but I can't give you a refund because I am not authorized and no one is here. Don't hotels have managers on duty for this type of stuff? Ridiculous! He then tells me he doesn't have any bottled water for us. I go back to the room to take my wife out and grab our things and return to the front desk and told him I couldn't have my wife stay here without having drinkable water and he has the nerve to point to a jug of water with oranges that looked like it had been sitting there for days and came straight from the sink. I told him I would be leaving and would forfeit the amount for the room. He just said ok but I could move you to another room and for $1 each he would bring bottled water to my room. I thought you didn't have water, I told him which he responds by saying of it's in some rooms. What?! I just told him I can't and won't stay here. He totally disregarding what really was important, having safe drinking water for my wife and unborn child andhaving a clean and safe place to sleep. It is now almost 1am and I have to go find another place that would give us a room at that time. Thankfully was able to book a room in Holidays Inn and feel comfortable. Please do not stay here! It is totally a sketchy and disgusting place! read more

Really great find. Nice room, comfortable bed, clean, breakfast with real eggs and sausage links.

It is what it is...clean hotel, thats about it. During my stay there was a small electrical malfunction, that led to a mini fire...all guests were evacuated for hours...the staff did a very poor job at maintaining us informed...and seemed "no so worried" about the event. I think that situation was mishandled by management poorly. read more

Think twice about this one. Ok, I've stayed at a lot of Best Westerns and I really like them. I've always received great service and clean, well maintained rooms. Unfortunately this hotel did not live up to the Best Western stand. My concerns were: Heavy mold on the ceiling above the shower. The patch was about 8 inches in diameter. It was bad. Flaking paint on the door jams like you would be more likely to see in a Motel 6. All ice machines not working and the response from the front desk- "there is nothing I can do." It just seemed they didn't care about their guests in their service and maintenance of their rooms. read more

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Worst customer service I've ever received. Please do not stay here! I was spoken to disrespectfully and was talked down to even after I told the guy at the front desk to please just stop. I would NEVER recommend this hotel to anyone and hope that this man gets a grip on how to treat people! read more

0We closed three rooms. In one room yesterday we had a cockroach and now at 1 am we had a cricket on the bed. In fear I killed him and went to the reception desk to change a room and had no room. It means a lot to you. shame on you read more

My daughter and I stayed here for a little over 2 weeks. The beds were very comfortable. My room was cleaned as needed. Always had plenty of fresh towels. The staff was friendly and professional ( even on Christmas Day)! The best part was the breakfast buffet, the ladies who run this do a fantastic job and are so nice! And the food choices were decent. I am disabled and they were always willing to lend a extra hand and I had supplies delivered to the front desk without any problems. The only problem was the heater in my room didn't work that well. It would always get very hot during the night. And the shower didn't drain properly. That's why I I took off a star. I would definitely stay here again! Thank you Best Western. read more

Stayed here for a wedding and the service was great! Genesis was very accommodating and made our visit enjoyable. She went out of her way to make sure we had a great experience. We even had an after party in the lobby of the wedding! It was very fun. Would definitely recommend! read more

Definitely one of the better options in this area where most of the hotels seem a tad neglected. The room was decent, the breakfast buffet can be skipped, but if you get a good deal on the price of the room, it's not a bad option. read more

I stayed here because I needed a place to stay and I saw that Quaker State and Lube was right next to it. The people at the hotel are nice Nd so is the location. But for the second time in a row that I stayed at a best western, the wifi was weak and kept losing signal. It is a nice location with restaurants all around but the breakfast and wifi is horrible. I don't think I am going to stay at a best western again read more

Clean and neat. Bed and bathroom, breakfast in the morning. Only drawback is they still allow smoking in the third floor rooms. Only available room. Hallway had a smoky smell but room was okay! read more

We arrived very early because we were on our way to a wedding at Gifford Pinchot this past Saturday 4/11 . I still had to dress, do my hair and had some time before wedding. The woman at the front desk and housekeeping were amazing. They got us into one of our rooms so I could get ready. Our stay was wonderful and both rooms were very comfortable. I always stay at a Best Western so I was looking forward to the waffles in the morning. From this hotel we dropped off family in NJ then checked into another Best Western at the Philly airport. read more

Good hotel. Rather plain, but room was clean and smelled fresh. Breakfast is passable. No hot food other than waffles/toast. Cheap compared to a lot of hotels in the area. read more

Rooms are well kept. The complimentary breakfast was pretty good. Nice location, off of 30 behind Ruby Tuesday, and next to Quaker Steak.

Do not stay here!!! WORST HOTEL EVER I don't know even know where to start! I stayed here for seven days in a 2 week span from Between July 16th and Aug 4th. First night I get to my room and pull the bed sheet down and found a bunch of hair all over the bed!! Not to mention the toilet didn't work... I called the front desk and she changed my room. I asked her to check for hair and she and I found hair all over the bed I can't believe no one else is complaining about this. Changed rooms again. the next morning the people who do breakfast didn't show up!! I When I did see breakfast I saw mold on the bagels that were rock hard. A week later I stayed and guess what?? hair in the bed again I called the front desk but this time she went to the new room before she moved me and I guarantee she plucked the hairs out before I got there. Caution tape all over the hotel due to leaking and numerous rooms sealed off. CLOSE THIS PLACE BEFORE SOMEONE GETS HURT!!!! Oh and just because I booked through Expedia that couldn't even give me any money back!! I called expedia and all they said was " well as long as they moved you we can't do anything.... read more

The place is hard to find and in a not so good neighborhood. Lot's of unsavory people hanging around and didn't feel safe leaving my car or staying here. The place looks very run down and not up to Best Western standards. read more

We were pleasantly surprised at the cleanliness of the room and facilities. the room was spacious, the bedding fresh and crisp. Considering the price, it was a great deal and value. We skipped the free breakfast, but it smelled delightful. Front desk staff could have been friendly but seemed disinterested at best. Still would dtay there again in a heartbeat. read more

This was a terrible experience from beginning to end. To begin I waited over a half an hour to be checked in by an unsavory man behind the counter who was slower than molasses. Next, my room as I walked in was humid moist and smelled like mildew the room was wide open to the street through the window and I couldn't even find the blackout shades for about five minutes so I was a little bit concerned about that. When I took a shower in the morning it was completely clogged not even slightly clogged but COMPLETELY clogged so that I had to wade in the water during my shower of filth. The iron was unable to be filled with water so I had to iron my Michael Kors dress shirt with dry heat. Lastly, the bacon tasted rotten at breakfast. Avoid at all costs- you've been warned! read more

Have stayed twice for getaway with wife. The room was spacious and well kept with a jacuzzi tub. The staff was friendly and helpful. The complimentary breakfast was pretty good. The price was good. Only drawback is lack of room service. Good location near plenty of attractions and places to eat. read more