I am writing to formally lodge a complaint regarding the fraudulent business practices and…read morepredatory behavior I experienced at Reliable Truck Repair and Tire Service. I believe this establishment specifically targets out-of-state travelers with deceptive diagnostic assessments and unprofessional conduct. On October 17, 2025, my 1985 Kenworth dump truck broke down on I-80. After being charged an exorbitant $750 for a 14-mile tow, the vehicle was taken to Reliable Truck Repair. The owner, Mr. William, initially offered free storage and a diagnostic, eventually claiming the truck required a transmission replacement and full service. Relying on this assessment, I paid a total of $12,208.04 across two invoices in December 2025, plus an additional $681 for new batteries. When my driver arrived to collect the truck on January 10, 2026, the vehicle immediately exhibited the same mechanical issues it was originally brought in for. Despite several failed repair attempts in freezing conditions, a staff mechanic admitted the transmission likely was never the problem. When I confronted Mr. William on January 11, he became irate and refused further service, stranding my driver and forcing me to incur $1,400 in emergency travel expenses. Following this, the office assistant, Tony Duran, failed to respond to any of my inquiries for over a week. I have since paid for a third-party transport to return the vehicle to California. A professional inspection has now confirmed that the transmission was not the source of the original issue, verifying that the repairs I paid for were unnecessary and ineffective. I've already filed formal complaints to the BBB, the attorney Generals office of WY and the FEDERAL TRADE COMMISSION that investigated scams and predators like such business. It will take time but I will wait patiently. I hope my reviews can help future victims think before acting and trusting these fools and also if you have been taken advantage of please stand up for your self and do not let them get away.

Excellent service and excellent people. Reliable Truck & Trailer Repair LLC treated Dave great and…read moreworked hard to get him back on the road quickly. Honest, hardworking, and professional from start to finish. We truly appreciate everything they did and highly recommend them. Thank you Dave Ramsey -- Ramsey Express Trucking Inc. Trusted. Proven. Professional. Reliable Truck & Trailer Repair LLC

Rick And Justin have always been very helpful when our trucks go down. They get us back up and…read morerunning immediately. Hard working, honest and fair priced.

Once again, Rick and Justin got us on the road as fast as they could. They are an amazing team that…read moreunderstands when my truck doesn't run i can't run my business. I trust them hands down for any issue I have. Had a truck break down on the road called Rick told him the issues, he made a suggestion we followed through with and got my truck on the road. Can't give them enough credit for all they do. Thanks Rick and Justin!!!!

We ran out of gas 3 miles just outside of rawlins, so we called the sheriffs department, A & M…read morecalled us and quoted us 80$ for gas service. Other companies we called wouldn't help us or they wanted to charge us 200$-300$. I would definitely recommend their service to anyone

UPDATE (7/18/22)- After 4 months of dealing with this situation, I was finally able to get paid to…read morefix my vehicle. I had to file a complaint with the company (AGERO) that A&M Mobile Mechanic contracts his services to. It was a very long and drawn out process but I finally got it done. The bad news is that in the time this process took to complete, the price to fix my vehicle has increased by about 10%. So, this is still going to cost me a few hundred $$$s out of pocket. Bottom line is Mark is not of good character and integrity!! If he damages your vehicle it is going to be a nightmare to get him to accept responsibility for his actions. Avoid A&M Mobile Mechanic if at all possible!

They toke a while to analyze whats the problem with the truck but they make a good job…read moreThey might be more expensive than everybody else but they deserve it . What upsets me that they tried to delay me for another day but after i told them i can pay extra to get it fixed today .. they just delay 45 min after the normal hours. Over all they did a great job that I appreciate.

Before we get there lady on the phone was so nice !! As soon we get there and dropped the trailer…read moreshe started !!! 45m no one came close to the truck then I called them again (I'm Fleet manager ) and asked her when are you guys going to start the diagnostic? Her answer - it's been 35m already we doing diagnostic and minimum is two hours!!! So I called my dad and ask does someone working on the truck last 45m and he's answered me no one so I called back again and tell her how come you guys started when no one even came close to our truck ?? So I had my dad just pickup he's trailer and leave from this place !!! Very disappointed!!! How are you eating or sleeping when you overcharging hard worker people money !! Shame on you ,,, we have kids and family to we need to feed !!! Pray to Jesus's for forgiveness!! God Bless !!!

Decent gas station. The selection is pretty good. Food options are limited though. Gas prices were…read morehigher here than further east by about fifty cents.

3.5 stars, rounded up. My husband and I both had positive interactions here. On the trip east, we…read morewanted to use the dump station at 3 am but the manager who knew the lock was on lunch. The lady working offered him free coffee for waiting an hour which was super sweet (and she recognized him a week later and helped him get someone to fill our propane tank). On the return trip, a different employee who was filling deli items greeted me upon entry. It was 7 am and even the hot food was fully stocked! I got a hot dog for breakfast! We got gas both visits for under 3$ a gallon, and refilled the propane tank on the way home. Overall, such a worthy stop we hit it twice! Pros: - friendly - clean restrooms - inexpensive fuel Cons: - not all employees are knowledgeable in the dump station

The management and techs were wonderful and understanding of my dire situation. I am on my way back…read morehome from Seattle to Annapolus, MD after shooting 6 Arabian horse shows, gone since May 2. My RV was leaking Radiator fluid like rain and we were breaking down at I-80 & Ex. 68 or Little America, Wy. I got on the phone looking for RV repair and no one wanted to touch it. Plus Good Sam Platinum pack is not with the paper it's printed on. (another review and they won't like it) So I called Rocky Mt. Diesel Truck guys across the parking lot from Little America RV park, Wolfgang and crew came to my rescue. It was able to be fixed the next AM by ANDY, a really great mechanic and person. Andy was understanding about my rush to get back due to my Father-in-Law heading into hospice, why I am in a rush. He fixed the hose clamp and we are good to roll. They don't work on RV's, I was just lucky to find people with some compassion to get a horse photographer back on the road. Many thanks, Kim Cook www.ishoothorses.com

WARNING, WARNING!!!. Stay away from this shop at all cost, tow your truck further away it will be…read morein your best interest. poor management skills and extremely bad machenics, i am giving this place a one because i guess i can't give it a zero. they don't have any problem charging you for every thing but yet take for ever to service your eqiupt, the mechanics are in my opinion are lazy and seemed to always be out of site. i had them replace a Turbo which i provided because it was under warranty with a new one right out of the box , well they had multiple machenics work on it and someone never connected the actuator and never primed it with oil and also removed the front portion of the turbo when they installed it, this is a ready plug and play turbo; remove the old install the new, very basic job, well it was started and made a screeching noise of metal on metal and that's when they figured that the actuator was not plugged in. went on my way 1,122 miles later just east of Albuquerque NM the turbo they installed blew up. they refused to own up to their mistake and used the excuse that i provided the part therefore the warranty is voided. brand new turbo out of the box , the same turbos they use for other customers but because i was providing it they refuse to do the right thing. worst shop i have ever had to deal with, so i paid a billl at their shop in addition to have to repay again at another shop plus the cost of the damaged turbo that they screwed up. fortunately i found a real professional shop the second time to take care of me in New Mexico. Again stay away from this shop.

terrible service, need to keep an eye on the employees, needed an oil change, they drained…read moreeverything, including antifreeze, if I didn't catch them, they leave my truck without it, I I don't know what can happen with my truck on a road... The girl at the reception was acting rude. Some kind of idiots work over there

From the owner: Conveniently located along I-80 at Exit 173, this Love's Truck Care location offers oil change and…read morePM services, light mechanical services, tire services and all the amenities connected to a Love\'s Travel Stop. With our nationwide network growing, Love's Truck Care is equipped with cutting-edge tools and equipment to meet your needs. Love's Truck Care locations are committed to getting you back on the road safely and quickly.

Bobby from McDowell Towing is very pleasant to work with. He's very prompt in getting out to the…read moresite that needs the yellow beast and his assistance. Thank You

From the owner: towing, accident recovery, winch out, lockouts, fuel delivery, tire change, roadside assistanceread more