I am writing to formally lodge a complaint regarding the fraudulent business practices and…read morepredatory behavior I experienced at Reliable Truck Repair and Tire Service. I believe this establishment specifically targets out-of-state travelers with deceptive diagnostic assessments and unprofessional conduct. On October 17, 2025, my 1985 Kenworth dump truck broke down on I-80. After being charged an exorbitant $750 for a 14-mile tow, the vehicle was taken to Reliable Truck Repair. The owner, Mr. William, initially offered free storage and a diagnostic, eventually claiming the truck required a transmission replacement and full service. Relying on this assessment, I paid a total of $12,208.04 across two invoices in December 2025, plus an additional $681 for new batteries. When my driver arrived to collect the truck on January 10, 2026, the vehicle immediately exhibited the same mechanical issues it was originally brought in for. Despite several failed repair attempts in freezing conditions, a staff mechanic admitted the transmission likely was never the problem. When I confronted Mr. William on January 11, he became irate and refused further service, stranding my driver and forcing me to incur $1,400 in emergency travel expenses. Following this, the office assistant, Tony Duran, failed to respond to any of my inquiries for over a week. I have since paid for a third-party transport to return the vehicle to California. A professional inspection has now confirmed that the transmission was not the source of the original issue, verifying that the repairs I paid for were unnecessary and ineffective. I've already filed formal complaints to the BBB, the attorney Generals office of WY and the FEDERAL TRADE COMMISSION that investigated scams and predators like such business. It will take time but I will wait patiently. I hope my reviews can help future victims think before acting and trusting these fools and also if you have been taken advantage of please stand up for your self and do not let them get away.

Excellent service and excellent people. Reliable Truck & Trailer Repair LLC treated Dave great and…read moreworked hard to get him back on the road quickly. Honest, hardworking, and professional from start to finish. We truly appreciate everything they did and highly recommend them. Thank you Dave Ramsey -- Ramsey Express Trucking Inc. Trusted. Proven. Professional. Reliable Truck & Trailer Repair LLC

We ran out of gas 3 miles just outside of rawlins, so we called the sheriffs department, A & M…read morecalled us and quoted us 80$ for gas service. Other companies we called wouldn't help us or they wanted to charge us 200$-300$. I would definitely recommend their service to anyone

UPDATE (7/18/22)- After 4 months of dealing with this situation, I was finally able to get paid to…read morefix my vehicle. I had to file a complaint with the company (AGERO) that A&M Mobile Mechanic contracts his services to. It was a very long and drawn out process but I finally got it done. The bad news is that in the time this process took to complete, the price to fix my vehicle has increased by about 10%. So, this is still going to cost me a few hundred $$$s out of pocket. Bottom line is Mark is not of good character and integrity!! If he damages your vehicle it is going to be a nightmare to get him to accept responsibility for his actions. Avoid A&M Mobile Mechanic if at all possible!

Had unfortunate car troubles on the way to California and pulled into Mountain West and struck…read moregold! They were incredibly helpful and super friendly. They fit us in quickly and got repairs completed fast. Would highly recommend!

My truck broke down and I had it towed to Mountain West Motors. They day I brough it in, it sat all…read moreday and was not looked at till the next day. The next day it took them 5 hours to diagnose. Then they gave me an estimate for $5600 to replace the oil pump. I complained about the price and their labor rate of $146/hr and they refused any negotiation. THEY KNEW THEY HAD ME! I had no choice but to say fix it. When I went to pick it up the final bill was $500 more than the quote and they said that the tax was not included. The shop manager had quoted me $2800 verbally and the owner said I had no business asking him for the estimate and it did not count. THIS PLACE IS A HUGE RIP OFF AND THEY WILL TAKE ADVANTAGE OF YOU!

Checked in at desk for DOT inspection on my truck and trailer. When Pam called me to move in, she…read moresaid, "Keep it under 5MPH!" (For those of you who are NOT truck drivers, if we bust 5MPH it logs it as drive time). She cared enough to remember that I was on my 34-hour reset and didn't want it to affect my logs. This is unusual and Pam will be forever saved in my phone for that particular attention to detail. BTW the DOT inspection went fine and the cost was exactly what was expected. Good value FANTASTIC SERVICE, will keep this customer coming back!

This place is the best!! We had been in 8 shops including 2 freightliner shops and the technician…read morewas able to figure out the problem!!! The shop is clean and the staff are friendly. If I have any issues with my truck I'm going here.

WOW. Never before have I received the level of service that was exemplified at Discount Auto…read moreRepair. My RV blew its transmission on I-80 and we were towed to Rawlins and Discount Auto Repair under recommendation of Dave with Jack's Towing (thanks Dave!). Farrell and Ike took TREMENDOUS care of us, going well out of their way to make sure we were not only taken care of, but comfortable and clued in to what was happening. Sadly we will have to come back up to Rawlins to retrieve the RV since a transmission couldn't be had right away, but I have absolutely no doubt that Discount Auto Repair will help us in making the right transmission decision. HIGHLY RECOMMENDED!

Heading from California to Wisconsin when a spark plug blew out and needed a helicoil in the head…read more A guy at a gas station recommended this place. It was closing time when I arrived, and they said the would fix it up in the AM. Returned in the morning and they fixed us up in a couple of hours. The guys here are real down-to-earth and friendly people that really know cars. Born mechanics. They charged a great rate and provided a great service.

Horrible mechanic ' a complete thief ,, so if you break down in Rawlins Wyoming or any where close…read morecall AAA or another mechanic ' this kid is dishonest !!! When he says he's cheaper than his competition it's because he is cheap and everything he does you'll have to fix!!! he has no guarantees and he's a hack... zero stars

From the owner: Caleb’s Customs is a mobile mechanic service that offers convenient vehicle repairs at your…read morelocation. Whether you are stranded or require assistance with your vehicle, Caleb’s Customs will promptly arrive to provide the necessary repairs.

This place rocks! We got stranded in rawlins on our way to skiing at targhee and these guys hooked…read moreus up! Great loaner vehicle to rock springs and we were on our way.

Simply cannot say enough good things. Got a nail in my tire on a cross country (military move) road…read moretrip. Stopped in, they fit me in on an already very busy day. My tire was dealt with quickly, and they thanked me for my service and provided the repair free of charge. Overwhelmed with the kindness, generosity, and efficiency at this shop, thank you so much!!

Scott and Michelle are very honest. We actually tried to overpay / tip them $100.00 because we…read moreneeded extra safety for the occupants who were going to compete in an int'l tournament. And we were on a massive road trip. They refused the tip / money. They assured us that every person coming through gets charged fairly and no matter the cost, they do the best job for every customer. Patient, great listeners, and positive / nice personalities. Thank you for helping us and the kids in an emergency.

I had a blow out on I80. Limped into Rawlins. Scotty didn't have the tire I needed and found a…read moresuitable replacement in Casper. He lent me his truck for the 100 mile trip and back and got me back on the road. Otherwise I would have been there a couple of days waiting for the exact replacement. Good man, Scotty.

I took our church van to get repairEd. Excellent service and very fair on the price of parts and…read morelabor! I definitely recommend them!

I had a similar situation that other customers have had, and I am so glad that I came to this…read morerepair shop. I was driving through, and just before gettng to my hotel, my check engine light came on, and reduced power mode. The next morning I drove straight to this shop. Alex diagnosed the problem quickly, the auto store was not yet delivering (not for another 45 minutes), so Alex drove to the shop, got the part and fixed my car quickly so that I can get back on the road. He could of raked me across the coals wiith a charge (I was stuck there), but the price was great, and so was the customer service! These days, its seems harder and harder to find good trustworthy folks - you'll definitely find them at this shop.

Was road tripping through Wyoming, had some engine stalling issues. Called all the repair places in…read moreRawlins to get in and Alex moved around his other appointments to get us in. Diagnosed us quick and got the required part as fast as possible. Was confident in his diagnosis and charged a fair rate. Would recommend his service to anyone and everyone in the area. Also, he's a really nice guy to top it all off.