Efficient, as usual! Very reliable & informative. Our "go to" company for any plumbing issues. Ha,…read moretruly Rock Steady!

I hired Rock Steady Plumbing to install a Navien tankless water heater on August 10, 2026, at a…read morecost of approximately $6,900. At that price, I expected a professional installation that was completed correctly. Unfortunately, that was not my experience. After the installation, I discovered significant deficiencies that required correction. The tankless water heater had been powered using an extension cord running across attic floor, rather than a permanent electrical connection, and the condensate line had been routed underneath the house, where it was draining into the crawl space rather than being properly terminated outside. I contacted Rock Steady and gave them the opportunity to correct the issues themselves. When the necessary corrections were not completed in a timely manner, I ultimately had to hire another licensed plumber and an electrician to complete and correct the work. The electrician corrected the electrical connection. The second plumbing company rerouted the condensate line from underneath the house and properly terminated it outside. Their invoice specifically documented that they had to plumb the condensate line from where the prior plumber had left it under the house and terminate it outside. To Rock Steady's credit, after I submitted the invoices for this corrective work, they reimbursed me in full for both the plumbing and electrical expenses. I believe that is important to include. However, reimbursement does not change the quality of the original installation or the considerable amount of time and effort required on my part to get the situation resolved. The original installation occurred on August 10, and I did not receive final reimbursement until September 17--more than five weeks later. During that time, I had to identify and document the problems, communicate repeatedly with Rock Steady, arrange for other licensed professionals to evaluate and correct the installation, pay those expenses myself, and then seek reimbursement. I paid approximately $6,900--a premium price for a professional tankless water heater installation. Instead, portions of the installation were substandard and ultimately had to be corrected by other professionals. I appreciate that Rock Steady ultimately reimbursed me for those corrective expenses. But for a $6,900 professional installation, I expected the work to be done correctly the first time. It wasn't.

I had a great experience with 4G Plumbing. Julian arrived right in the scheduled window, was very…read moreprofessional. When he found an issue that needed to be corrected. I appreciated that he explained what needed to be done without putting down anyone else's work. But explaining why it was incorrect. Great communication and a job well done. He even discounted the quoted price after a hidden issue was found that he felt he should have shared prior to quoting. Highly recommended 4 G's.

Summary: An inexperienced technician, followed by an…read moreaggressive technician, followed by an owner who ordered the wrong part and refused to fix the error until it was too late. I still have the original problem, plus a new leak and I'm $1,300 out of pocket. Not recommended. Detail: I hired 4 G's to replace the anode rod in our water heater to deal with a persistent sulfur smell. The first technician didn't have the expertise to install a powered anode, which is the purpose built solution for this problem, and instead asked me to order a conventional rod from a supplier myself. We ordered it together on the phone. When the part arrived, 4Gs sent a different technician, who seemed more competent but was incredibly angry and aggressive from the moment he arrived (swearing, throwing parts around, ragefully hitting his tools, storming around etc). He later explained he was trying to leave town for a long weekend and hadn't expected to be sent to my job but the kid who was supposed to do it hadn't shown up for work. I understand his frustration but it was unprofessional to be so visibly angry in front of a paying customer. Making matters worse, we discovered the supplier had shipped the wrong anode that was ordered with the first technician, so we called the supplier together to resolve it. During the call, the 4Gs technician decided he didn't trust the supplier to get it right and insisted 4 G's order the part directly. I agreed on one condition: the rod had to be zinc or zinc-aluminum, because that is the entire point of the exercise. He told me his boss had "100%" ordered the correct part. Given how many errors there had already been, I spoke with the owner myself, explained exactly what was needed, and texted him afterwards to confirm. He never replied to the text, but the technician assured me it had been handled. The same technician later returned and installed the rod. A week on, the smell was still there and a leak had appeared. I called the office to confirm what had actually been installed: no answer. I called the technician: no answer. I texted him: no answer. Every call, voicemail and text over the next two weeks went ignored. So I held payment until someone would speak to me. The invoice didn't arrive for another three months. 34 days after it finally reached me, they got in touch, and I explained I was happy to pay but needed to confirm the right part was in the tank. By their own documentation, it was a 100% aluminum rod. Not what the job required, and more importantly, not what I explicitly asked for. Rather than offer to put it right, the owner produced one claim after another that none of this was their fault, against invoices, emails and texts that say otherwise. He had even recalled my zinc request himself on the phone when he called about his check. After many rounds of emails he did eventually agree to send someone out, by which point another contractor had already offered to sort it out for me, having heard the story and agreed it was unacceptable. The work was billed in full and paid in full ($1300) because in a dispute like this I'd rather take the high road and keep uncompromised grounds to leave an honest and objective review warning others about how companies like this operate.

This is a belated but well deserved review for JFC Plumbing. Let's start with the initial call to…read morethis company. The owner, Scott Hellesen, answered the phone!! No answering machine, no voice mail message. What a relief. I told him about my problem, and he was at my house the same day to take a look. Scott, Alex, and Austin arrived the next day to fix a long-standing problem that two other plumbing companies did not resolve. Make JFC Plumbing your first and only call for a plumbing problem. The team was knowledgeable and polite. Thanks guys for a job well done.

JFC Plumbing is a great local plumbing company. I've had a couple issues that they've repaired for…read moreme and I couldn't have been happier. I live in a remote area and we're really lucky that they have a person who lives in my area that is always available. Their response time is quick and their employee is extremely helpful. Reasonable rates also.

We had a Joe come out because we had a leak in our shower. He was prompt, reasonable, and quickly…read morefound and fixed the problem. A week later, we had him replace our water heater as it stopped working. Another fantastic reasonable job compared to other plumbers in the area. We highly recommend Joe's Plumbing

If you are looking for a professional, good rated plumber Joe is definitely the person to call. He…read morecame out on time and fixed my issue in a timely manner. He also explains everything in terms that a non plumber can understand. Thanks Joe

We contacted him to install bird wire needed on a second story eave. Casey was on time, reliable…read moreand offered a fair price. We will definitely be reaching out for any other handyman work needed.

He was on time, cost was quite reasonable. He did a fine job re-working a small fence, and porch…read more The quality of his work was superb. I would fully recommend his work.

Great Service!! Fast and friendly!! Fair price...I would use again for any plumbing issues!!read more

Cameron from Busy Bear plumbing just finished clearing our kitchen drain. The service was very fast…read moreand Cameron was professional and explained everything he was doing. He left everything clean and dry. I highly recommend Cameron and Busy Bear Plumbing.

I recommend Simm's Plumbing! This guy knows his stuff! Our…read morewater heater gave out after 11 years. When I called Chris from SIMM's Plumbing he responded fast, ordering my new heater after quickly reviewing a pic of the old heater and info sticker that I texted him. From that pic he determined the best replacement, and the accessories needed to bring it up to code, without having to do an initial service call inspection that may have delayed installation. Chris arrived prepared, got right to work, circumvented some immovable obstructions, and left the whole area around the heater cleaner than he found it. Awesome service at a fair price! I'll be contacting SIMM's for any future plumbing needs!

Don't hire chris. Took my money and showed up maybe twice or three times in four weeks. Kept…read moretelling my painter to hurry and rushed him out and then wouldn't come do the plumbing. He obviously was trying to squeeze me between jobs. Took a hour to get lunch on my time and came an hour late, then went to get supplies for another two hours. Things ended up broken that weren't broken the day before... interesting. Horrible horrible job. My new plumber had to redo everything he did. Chris took chunks out of my drywall everywhere instead of doing it professionally and cutting it out so they can put it back it. I had to hire someone else to put new drywall in. And he offset my tub so the new plumber had to jackhammer the concrete below it to finish the plumbing. Would never recommend him.

The worst! The owner had a terrible temper bordering on dangerous. He doesn't complete his jobs…read moreand becomes threatening when he's confronted with his shortcomings. Stay away at all costs.

The Wallace planning is the family owned local plumbing company where you can always depends on!…read moreThey have been helping me years now and always honest and dependable

They did such a great job, I wish I could give them 10 stars…read more I had a leak behind my washer, and Austin quickly found the problem and fixed it right away. He is knowledgeable and so nice and I felt comfortable that the job was done right.

I left a vcml & email at 3 a.m. on a Saturday morning for On Point as my water heater was out &…read morewater was spreading across the floor, & I had spent the 2 a.m. hour finding ladders & standing on the tool box trying to figure out what I needed to shut off, and how to stop the water (I'm an old woman, and not a handy one)! By 6:30 a.m. (!!!) Skylar called w/ all the info needed about my current heater, and plans to get us a new one. By 10 a.m. Skylar was at the door w/ everything needed! By noonish, job complete, w/ a new water heater and circulation pump reinstalled with special care for a safer set up as well. This was our second time using On Point~ the professionalism, integrity, and special care was beyond expectations~ especially for a weekend, middle of the night call! Thank you Skylar and On Point!

Ok update. This summer 2025, I made another appointment at my Boyfriends home in Paso because our…read more2 heating/AC systems were about 25 years old and needed replacement. I used them because they are in the COSTCO program so you get a huge gift card after install and city permit signs off. We are Costco executive members With the Costco program you get the top of line Lennox equipment and since we have 2 complete systems at the house this is what replaced. 2 new systems. They also upgraded the ductwork to make it run properly. We added a garage attic fan as well. We also upgraded to the WiFi thermostats you can control with the Residio app on your phone and we love them. Once it's finished an outside company comes to test system and report on airflow. The city inspector needs to see this report. When he comes so show him. Don't use the call center number. Use the local phone number I'm providing in attached photo. Paso heating was bought out by Wightens and I do not recommend that company so don't get moved over if they say they are busy. Stick with this one, it's totally worth the wait. We love our new systems and the staff at every step were great !! Highly recommend PRH&A

Their tech did not know what he was talking about. Never provided a repair estimate. Cannot speak…read moreto an actual staff member as all calls are routed through an obnoxious call center.