If I could sue this place I would. I recently created a google account just so I can write a review. On November 6, 2024 I booked a nail appt so my nails can look nice for a trip. The owner, Jessica did my nails but this was the second time I got my nails done from her and she acts like she is too good to even do your nails or would ask me to come back later it was very rude. And then I was convinced to get a pedicure, even though I requested for Jessica, she didn't want to do them saying she has a medical condition and told Victor to do it. But at the same time while I was getting a pedicure, she decided to give herself one while she was watching tv and eating her snack which was totally unprofessional. I got my pedicure by Victor, who was nice but he permanently messed up my toenails. He filed my toenails too hard to the point my skin was peeling and it hurt so bad but I honestly didn't even want to complain because I have been in customer service and I was thinking I don't want to get him in trouble. I even tipped both of them well. My flight was literally the next day but on my trip my toenails were hurting so bad; I thought the pain would go away but it progressed to the point that after 3 months it felt like my nail was growing backwards (it hadn't grown at all). I went through horrible pain where I could barely walk for momths, to the point I had to ultimately remove my toenail. I called the salon multiple times and explained what happened, and emailed this salon 3 times sending them an itemized bill from my podiatrist. They never responded and they blocked my phone number. In the past year, I have spent over $700 to undo the damaged they caused and instead of taking accountability or at the very least apologize for their actions they decided to block my number and never responded to any of my emails. I told them I'd sue them but I spoke to several lawyers who told me it would be more expensive to take them to court and not worth it. I hope I can spare anyone reading this the pain, suffering, and financial damages that I have gone through from perfectly healthy nails to the point I can never wear opened toed shoes. The people running this place are unprofessional, lack integrity, and are just indespicable human beings. All of this and they couldn't even refund me what I spent, they didn't offer to pay any of the necessary medical procedures I had to get, but they couldn't even at the very least apologize or take accountability. Pathetic. My nails after almost a year are now growing back black, have holes in them and are not even the same shape as they used to be. I feel like crying every time I look at them, this salon is just so horrible I wish I never went here. read more

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I like this nails salon, they listen and nice conversation and she explains to me the process of how to look from design nails. I would recommend it! read more

I used to go here and stopped because of the poor service and the favoritism that Nancy had on her clients. I was an avid customer coming monthly - sometimes 3 times a month and suddenly she just says she stopped doing any gels or acrylic nails. Yet she tells me this as she is doing somebody else's acrylic nails? After going for 2 years and seeing how she was often moody and to others, I couldn't take it anymore. I went back a couple of times just asking if she could do a fill in to see if she changed her mind- and found her doing gel nails right in front of me! Still claiming that "she won't do them anymore". Not sure why she discriminated against me, but it was extremely disappointing as I was a devoted customer who always tipped her well. I'd save your cash, go places that treat you well. They only like their regulars favorites and that's it. read more

Was in the area and called in for a last minute eyebrow wax. She did a great job and took great care during the waxing, probably the most gentle I've had. She shaped them very well, took her time but was fast. The nail selection looks amazing and I'll definitely be back. Very clean, very friendly. read more

Tip: Make an appointment prior to coming. Customer service was okay. Cleanliness: I am particular about this because my friend previously got fungi due to a Pedicure elsewhere. Prior to sitting down, we noticed that the water where we place our feet didn't look the cleanest (had white particles displayed). The person explained to us in a defensive tone that it's due to the powder that they put into the clean water but changed the water for us anyways (thankful for this). I did notice that the water was cleaner after they changed it so I'm slightly skeptical on whether it was truly the powder that made it dirty (also haven't experienced this at other nail salons). I'll leave it up to anyone to goes there to be the judge of that. The lady that did my nails accidently cut my skin near the cuticle and it started bleeding. I had thought it was just a small cut that would heal within the day but I ended up getting an infection and it took 2+ weeks to heal. Not a happy camper about this but understand mistakes do happen...but would have thought for a nail salon this would be less than common? Nails: The nails came out nice overall. Price was on the average or on the higher end for a mani pedi..depends on what your norm mani pedi costs. I will likely venture out to find other nail salons in the area. Feel free to dm me if you have any recommendations in the area! read more

I've been a loyal regular at Xanadu for almost 10 years. They are under new ownership as of this week and I have already had a wonderful experience. I got a great no chip pedicure from Jessica! If you have any kind of ingrown she is your girl! Everyone was very friendly and welcoming. My favorite part of going to Xanadu is that it feels like a community, everyone always chatting and joking- customers and techs alike! read more

Polish was thick and came off nails before I got home. Pedicure was ok. Wouldn't go back there. read more

I've been going to Xanadu for 10 years now and Jessica, Rose, and Victor are all wonderful!! Jessica is very talented in nail design and nail art! She takes time to get the details just right and makes sure you are pleased with the result! Victor usually does my awesome pedicures and I feel so rejuvenated. They also have the BEST customer service, even understanding when I was sick last minute and helping me reschedule. I drive from Chicago to Xanadu every 3 weeks because they are WORTH IT! read more

Still looks great. 9 days later. Next time I get a mani will definitely be coming back here. I coated one time mid week with a layer of top coat read more

Xanadu Nails & Spa - 9 days later - after dishwashing and cleaning - they still look really good!! - Nail Salons Near Me - Hoffman Estates, Illinois

Two people working shop and just me and one other customer. Victor did a nice job as finished product but I did not care at all for the service. On the TV was a Special Victims show depicting a violent rape case..."AWKWARD". Victor was my clinician and I was getting a no chip mani. The last finger he wrapped to remove existing polish was the first finger he started chiseling away at rather roughly not rewrapping and trying another nail like everyone else does. The UV lamp I had to put my hand in was filthy inside and one of my fingers stuck to the surface and the last one I pulled off had what looked like clear polish adhered to my finger. I brought it to his attention and he just motioned to put my hand back in. As I was trying not to rest my fingers under the lamp my finger touched the top slightly creating a dimple in the polish. When he was putting the 2nd coat of polish he started shaking his head as if to be pissed off. If the lamp didn't have been carotid inside I would have been able to set my fingers down without risking bumping my mail on the inner roof of device. read more

Xanadu Nails & Spa - Nail Salons Near Me - Hoffman Estates, Illinois

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Jessica did an excellent dipping manicure on me and I highly recommend her. I am from out of town and was so grateful to get into her and be the recipient of her gentle, expert hands. Can't recommend her highly enough. read more

Indulged in a much long-overdue mani-pedi after 4 months of snipping and clipping on my own. Scoped out Xanadu Nails & Spa nearby my "crash pad" in Schaumburg. Not gonna lie, the name stood out to me first, because I'm a huge fan of the campy, 1980 disco, rollerskating musical starring Olive Newton John...But it was also nearby and had decent reviews, so decided to take the plunge. Made an appointment within an hour's time frame and showed up on time. Did not have to wait more than a minute or two to get served. The receptionist asked if I minded if a male nail technician did my fingers and toes....No problemo here, so away we went. The nail technician did what was probably one of the best pedis I've ever had...thorough, took his time and did not rush the massage portion like most all other walk-in nail salons do. Very relaxing and was happy with the results. Manicure was also well done though a bit more rushed. Technicians were practicing COVID-era measures and were wearing masks - but sort of thought they'd be wearing those hats with the plastic shield so got the impression they were a bit on the lax side. They did have a plastic shield installed at the front desk/cash wrap, as well as a hand sanitizer station, so points for that. At $52 for a standard mani-pedi, the cost/price is simply far too high for comparable salons. I don't even pay this much for the same service in the San Francisco Bay Area, so had a bit of sticker shock - particularly given I didn't have any painting done on either my toe or finger nails. If there is one factor that will prevent me from returning it's the price of the service, unfortunately because otherwise, I had a fantastic experience. read more

I first would like to speak highly of Xanadu Nails as a black woman. I have been going here since this place opened and every single owner i have encountered were amazing. Nancy and the family are basically my nail family(literally). This isn't a bluff post to make them look good. This is an honest, I know them well enough to know they are far from racist and rude. This is a family owned business, mom is wonderful, Ni is sweet and soft spoken & Nancy is friendly/ feisty and enjoys joking with her clients. Before throwing the race card, saying they're rude, check yourself. We are in 2019, REGULARS make appointments! Clearly your nails are not an important factor. To the ones who have stated they do a bad job, I disagree as well. I've been coming here for over 7 years and never had an issue. They are clean and precise with their polishing. However! Every nail or hair salon will not be a good match for you , find an establishment that works for YOU! Xanadu Nails is by far the better nail salon in Hoffman Estates read more

I called a bit after they opened, and asked if they had time for a manicure & acrylic removal because my old set was too worn out for a fill. They told me I could come in around 45 minutes later so I looked up some inspiration and went in. I ended up changing my mind and wanting a new set of acrylic because the style I wanted would look better longer, and my natural nails are very short. So before starting, right when I walked in, I asked if it was possible for them to do an acrylic set on me rather than a normal manicure, she said he could, but he can't do nail art/designs. I asked if he would be able to do a red french tip, and they said yes. Im happy they accommodated for my change of mind. So we began by sitting down and he filed the polish off my existing nails, and then clipped them shorter. Afterwards I asked if he would then soak them. He looked at me, and with a tip in his hand he individually dug under & ripped off each one I was not expecting that lol and it hurt! Then the filing hurt too, I am used to filing my own nails with an E-file very similar to the one that he used. It can feel kind of like a burning sensation when it is going too fast and when using a gritty file bit on the natural nail. I am very passive when I get my nails done, I explain what I want, show photos for reference, and let them do their thing. Unless it hurts, then I politely let them know. He was very friendly and did go lighter if I said that it hurt. He then glued on each nail tip, and filed more. The more he filed, the more sore some of them got. I showed him the reference photo to describe the shape and color, he said he could do it, and I put my phone down. He cut the length and filed the shape. Then he added the acrylic, which burned from the filing. Then he filed the shape again, which looked really good. I asked if he would like to see the reference photo once more, before he began the gel polish, but he declined. It looked like he was doing a pretty good job with the french tip, but I do feel like my nails are 50% red and 50% clear. I think because my nails are short, and he used a clear acrylic powder to do the base, you could see where my natural nail stopped. Maybe that's why he did more red. I will add pictures so that you can see what I'm referring to. Also, I feel like on some nails the tip used could have been a larger size, because my natural nail pokes out significantly on the sides of my middle fingers. I was aware that he is not a nail design guy, so I wasn't expecting a jaw dropping french tip. But I will let the reader decide if it counts as a french tip by including pictures! I ended up paying $57 + $7 tip. He had to charge my card a second time for the tip, because there wasn't a place to write it on the receipt. I told him 11, but I guess he heard 7 because when I checked my bank statement it was only $7 tip I wish he would have gotten the full $11 because that's 20% of the bill. It was affordable, they were friendly, and I may go in again. read more

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Omg! Love how detail oriented Nancy was and how she took her time and was interested in getting to know me. I will definitely be back routinely. read more

Xanadu Nails & Spa - Nail Salons Near Me - Hoffman Estates, Illinois

Love the ladies here!!! Nancy and family are amazing! You walk in as an appointment and walk out as family!!

If you want overlay with a form they won't be able to do it... Smells like a chem bomb by the way read more

I thought I would try a new place before my vacation and so bummed that I did. The place was full of regulars and technicians so I had a good first impression. Their no chip technique ended up damaging my nails. Not only that it only lasted 3 days before it started fading in color and 5 days before it started chipping. So disappointed. read more

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It is beyond me how this place got so many stars from so many people (maybe they are just all of their friends?). First I want to start with the pedicure: she cut my cuticles so close to my skin, that my toes were throbbing for about 3 days afterwards. Not only that, but she used the scrub (instead of a lotion) to "massage" my calves and practically took off a layer of skin in the process. The paint job was somewhat decent - but definitely not worth the pain and possibility of infection from my exposed skin. Then there's the no-chip manicure: this was done by a different unqualified individual... I have uploaded a picture to show what it looks like just 3 days after getting it done. Horrendous job on my cuticles, the whole thing is already peeling off on its own, and most importantly it was a sloppy paint job. Everyone who worked there seemed "nice" - but that's just not enough when running a business. Prices weren't bad, but I am more than willing to pay and tip extra for better service. Don't be fooled by the good reviews. read more

Xanadu Nails & Spa - Sloppy no-chip manicure already peeling off after just 3 days - Nail Salons Near Me - Hoffman Estates, Illinois

Best Mani/Pedi experience ever! Also, I came in wanting a bloody manicure for Halloween and they miraculously made it happen. Check out the pic I uploaded. Best place ever; highly recommended!!! read more

Xanadu Nails & Spa - Murder Manicure - Nail Salons Near Me - Hoffman Estates, Illinois

I was very conflicted with this review. I love the end product of my nails but the actual appointment was very frustrating. I got an acrylic full set done by Victor. When he was filing it was so painful and rough. I think he does pay attention to nails and does a good job but can be very rough when filing and shaping. read more

Xanadu Nails & Spa - the nails are beautiful but the skin around my nails started bleeding - Nail Salons Near Me - Hoffman Estates, Illinois

I've been going to Xanadu now for nearly a year, and it really is the best. I love the incredibly talented ladies here! My nails are always absolutely perfect, which is saying a lot because I am a picky you-know-what when it comes to my nails. The shop is always wonderfully clean, and the candy bowl is always full. The selection of polish is truly amazing, no chip or otherwise. I can never decide because there are so many choices. I end up changing my mind 5 times before it's even time to put on the polish. I really enjoy getting to talk with the Xanadu ladies, they're absolutely wonderful. It's like going to hang out with friends! read more

Xanadu Nails & Spa - Nail Salons Near Me - Hoffman Estates, Illinois

Very clean! They wipe everything down, hand sanitizer everywhere. Everyone is so nice and thorough! Best place in the area!

A friend referred me here and I decided to check it out. Cute little hidden place off Golf in Hoffman Estates. It is in the same complex as Browns Chicken, Ti Amo, and other establishments. Have had my nails done twice there and each time they are turned out great!! Girls are very nice and easy to talk to. And every time they have offered me bottled water. Clean workstations, many nail colors to chose from, and good prices. Last time I was there I had my eyebrows waxed as well, she was super gentle and didn't make them super thin either. Apparently they have coupons in ValPaks, will have to look out for those :) read more

This was the first time that I went to Xanadu. Victor did my toe nails in no chip. It lasts much longer and I tend to walk around the house barefoot. I was thrilled about how close they are to where I live. He is pleasant and very particular about everything being perfect. I could not be happier. read more

I had a completely different experience than most others had here. We made appointments for one pedicure and one manicure on a Saturday at 2:00. There was only one other patron in there and only 2 employees, on a Saturday. I was perplexed as to why it was so empty on a Saturday. So I was taken back immediately for my pedicure but my daughter had to wait 40 more minutes for her manicure and I was done by the time she was started. No apology or explanation, just waiting... then the man talked on FaceTime the entire time he did the manicure, never greeting her or saying one word to her at all. Extremely unprofessional and rude in my opinion. When we checked out, the prices were different than what was stated online and finally, the leg cream consistency is indescribable, sticky, oily and weird and remained that way all night until I washed it off. The nails turned out ok considering but overall not a good experience. Do not recommend. read more

Recently went in for a mani-pedi and got a surprise... seems like the place has been sold, and the previous staff (Brandon, Julie, Christie) that I knew and liked... all gone. New group, seems nice enough, but the rapport and relationship is not there, and the girl that did my manicure, needed direction on fixing a bubble, and cleaning up the sides, while the pedicurist needed a suggestion to put in a toe separator. Everything was okay, but not stellar, and though I tipped decent - because I ran a little late and had to have both done at the same time... I am not sure I want to remain the Duchess. Sigh - I hate having to find new maintenance vendors. 8-/ read more

I LOVE this place!!! It's family owned by a Mother and her Two daughters. Kim, Ni, and Nancy are SO sweet and I always have the BEST time. Ni and Nancy, the two daughters/sisters, are hilarious. They always joke with everyone and they actually remember you when you come back. Nancy usually does my acrylic nails with gel polish and her color recommendations are always PERFECT with my skin tone. Kim, a.k.a. Mom, gives the most wonderful and relaxing pedicures! Ni is always busy doing nails too and I have yet to get my nails done by her, but she's also very highly recommended by the ladies that come in. The color selection is really great and Monday-Wednesday, they offer discounted prices on certain services, but you don't have to pay in cash. They are closed on Sunday's, and usually open 7 days a week around the Summer Time. I highly recommend this place and I'm so glad I came here after another one of my girlfriends referred me. Xanadu is definitely my go-to nail Salon. read more

Xanadu Nails & Spa - Acrylic, coffin shaped nails with "A Great Opportunity" OPI gel nail polish on top by Nancy. - Nail Salons Near Me - Hoffman Estates, Illinois

I LOVE this nail salon. It is family owned and they all are just AMAZING! Professionalism is top notch and they create such a personal experience. My nails are always done well. I moved and have not found another nail tech/salon that is better than Xanadu. Now that I am moving back, I will resume services at their salon. This place is a great way to unwind and relax. They make everyone feel welcomed. read more

When I walked into the shop, I was overcome with the fumes of nail polish remover. I had an appointment scheduled for a mani/pedi and arrived 5 minutes early. I ended up waiting 20 minutes before being seated into a chair for my pedicure. The service was okay, nothing phenomenal and took much longer than other places I have visited. I never received an apology for the delays and ended up late for my next meeting. I will not be coming back. It may have been a fluke as I've seen many positive reviews, but wanted to make mention of my experience. read more

I went here for the second time today and I've decided I won't go anywhere else from here on out. My first time going, I got a full set of acrylics and they looked amazing. Today I got a no chip and a pedicure. I almost fell asleep during my pedicure, it was so relaxing. My toes and fingers were nearly perfect. Victor did my nails both times, he was very sweet and took his time to do his best work. I appreciate all of the friendly employees. This is a really great place! Totally recommend! read more

Nancy can do any design you show her! I love how she takes the time to make sure each nail is not only perfect but all the gunk is out of underneath your nail. She is the only artist I know of who has taken their time to do that. For a design on each nail and no chip in surprised it was only $40. When I went to another salon in the past to get all black nails no design it was $45 and they broke in two weeks, I've had Nancy's nails on for a month and they're STILL on, no chips or anything! I will never go to another artist again Nancy slays the nail game!! read more

great service and they actually put an effort to do a great job for mani pedis

I went here for the first time two weeks ago. It was during the week and early in the day so it was pretty empty. I just got a pedicure and I enjoyed it very much. The man who did it was very throurough! He did a great job clipping and filing my toes, and applying my polish. It's not my Go-To spot. But if I'm in the area again, I would go back. read more

Xanadu Nails & Spa - Their pedicure menu as of 10/2017 - Nail Salons Near Me - Hoffman Estates, Illinois

Best nail salon I have been to yet!! The guy who did my nails really paid attention to detail and gave me a gorgeous ombré. Everyone in the place was really friendly and had a great sense of humor. Really great prices as well, I tipped well over 20%. It was worth it!! I will only be going here from now on. read more

Xanadu Nails & Spa - Purple ombré dip nails - Nail Salons Near Me - Hoffman Estates, Illinois

I've been meaning to get an appointment at Xanadu then finally did. I loved it. My nails, the experience, everything. Tammy has done my nails both times and always does a fantastic job. I'm super picky about shape, and she delivered. Even as they grew out I could shower without the cuticle edge getting caught on my hair which is a terrible feeling. Overall amazing salon, all amazing artists. Highly recommend. read more

Xanadu Nails & Spa - Nail Salons Near Me - Hoffman Estates, Illinois

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Very kind staff, clean salon. My technician was very detail oriented, and took their time and did a great job. Very happy with my manicure. Would recommend and very reasonably priced! read more

Sloppy, rude, and half assed job. I removed my nails 3 days after getting a fill that was awful. The man was rude and careless with his work. read more

Just ran in for a quick manicure at 7:45pm, they refused to serve me. There were three techs, two of which were working and the other one completely free. All I wanted was a plain and simple manicure--no gel, no wraps...I felt embarrassingly shamed as though I did something wrong. This would've been my first visit. read more

Xanadu Nails & Spa - Nail Salons Near Me - Hoffman Estates, Illinois

Great job done by Tammy however: I set my appointment ahead of time and wasn't taken in for another 20 minutes. Other than that, GREAT experience and I'll be coming again soon! read more

Xanadu Nails & Spa - Nail Salons Near Me - Hoffman Estates, Illinois