My family and I have been coming in for years now, and every time is a good time here. You are greeted with smiles and great personalities. The staff listen closely to details about your needs. They are quick and work very efficiently. My most recent visit was amazing, as I went in for contact lenses for the first time, and I couldn't felt any more comfortable and confident with putting on and taking off the contact lenses. The staff took their time instructing me on how to do so, and they were so patient - I felt as if I was practicing at the comfort of my home. If you are considering Dr. Xavier Ordonez as your next optometrist, look no further. You've found home. read more

First time going I feel like I went in and out The doctor was great he took concern. I will be taking my mom here soon!

I had a really frustrating experience with this place. I spoke with two different people at the front desk, clearly stating that my prescription had expired and I'd like it emailed to me for my next appointment with a different doctor. They refused to email it or print it out if I came in person, vaguely stating, 'our system doesn't allow it,' but offered to verbally tell me the prescription if I showed up, or suggested my next doctor email them directly to request it. S While driving there, I learned it's not legal to withhold a prescription from a patient, expired or not, but they can charge a small clerical fee. So I emailed the address they gave me for my new doctor, asking for a written explanation of why they were withholding it, so I could file a complaint with the optometry board. Funny enough, when I showed up in person, they were quick to print it out, and suddenly it was all a 'miscommunication.' They even tried to suggest it was my fault, 'because you said prescription'...I did...expired prescription, repeatedly...anyways the whole situation felt sketchy, don't recommend. read more

This review is for HOLLYWOOD OPTOMETRY !! They are fantastic !! Very friendly Very informative Very high quality services Sarah is a optometrist !!! She explained everything to me, and told me about all the factors of health surrounding my eyes. Her crew working with her also super friendly and nice! Highly reccomend read more

They did a great job with my glasses and were able to order extra lenses for my existing frames. I did have to get the power reduced the first time around, but there was no charge to correct it. read more

i work in the building and they always fix my glasses when I pop in! overall are quick and a great team.

After a great initial visit, where I left a great review due to the promptness of the staff and the high tech eye machines; I finally got the call to pick up my glasses and the brand new frames were worn in the upper left corner & the finishing 'coffee' color of the frames had three fade marks on them; as if they had been sitting around a basement for three years. read more

Xavier P Ordonez, OD - This side, in the upper right corner, isn't faded - Optometrists Near Me - Los Angeles, California

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I became a new patient September 2024. And Dr. Ordonez and his staff went above and beyond to help me. I have a tricky prescription that requires me to wear a specific type of contact lens. And while my insurance was challenging and frankly unhelpful throughout the process, Dr. Ordonez and his team worked wonders to make sure I got what I needed. And in the end, they were instrumental in helping insurance understand that I required was, indeed, covered (despite all of insurance's back and forth and attempts to deny). Dr. Ordonez's expertise meant I walked out being able to see perfectly (and better than I've been able to see for a couple years now). Special shoutout to his staff and particularly Brian, who was not only cordial and helpful and communicative, but who also went above and beyond to help me throughout this process. Despite my tricky prescription, I'm seeing the world 20/20 and am grateful to have found my new go-to optometrist. read more

This optometrist (Dr. Xavier P Ordonez) and another employee lied to my face about my parent's insurance (VSP) not covering the exam. Had to contact my insurance to call this office about issuing me a refund. It seems they were avoiding the paperwork required for insurance crediting the transaction, yet had to do more work in the long run. They lost a customer that would've returned had they not take advantage of me. read more

Bad customer servic. The Dr Ordonez as an owner is really unpleasant service. He is a very arrogant doctor. never come back to this location. read more

Last year I made an appointment here because it was close to work and I figured I could go on during my lunch time. When I called, I was told they had an open slot for 1pm. So, I show up 15 minutes early (because I know there's always paper work to fill out when you're a first-time patient anywhere) and they were closed for lunch. So I wait outside, and exactly at 1pm the staff shows up. Then it takes about an additional 15 minutes to be seen by the OD (who was wonderful btw). The exam took about an hour and half. All in all, I was late back to work by about an hour. When I get my contacts a few days later, they're the wrong prescription. read more

I've been coming here since I was 7 years old, they had a previous location in hollywood Blvd. the staff have always been friendly and informative. But not on 8/12/21 there was a new Hispanic guy who works in the front NOT WEARING A MASK WHILE cleaning the store. He was rude and ask what he wanted and all we did was for a pick up order. The Hispanic guy finally puts on his mask and attends us. He had no customer service and wanted us to get the hell out of there. It sucks all the staff are friendly and welcoming expect the new worker. Hopefully this place doesn't go downhill read more

Hollywood Optometry, now located at 6464 Sunset Blvd! What can I say, I love them! Being from Chicago and never going to the eye doc except for a yearly check up, I did not ever need an optometrist out here. However, I sadly abused my contacts and ended up with a very small painful red eye one morning. I knew something was wrong so I called around to many eye doctors. Most would not deal with my insurance or had some type of painful process to endure. Finally I found them! The receptionist made me feel comfortable right away and called around for almost 45 minutes to make sure my insurance was good to go and it was! As soon as I went in I felt so comfortable and happy, I knew I was going to be taken care of. It turns out that I had a corneal ulcer, which is pretty serious. I was given a antibiotic script immediately and had three follow up visits within less than a week, they knew it was serious and they did not mess around. I was always reassured that my insurance was going to cover it, which it did! I was talked through every process possible, I was even given a cell number of one of the doctors for the few days I did not come in, in case anything bad happened. I worked with both female doctors and they were great! I am sorry, I should remember names! ah! Anyway, after my last follow up yesterday my eye has completely healed and is safe and healthy again :) I honestly can say I miss these guys, they are just that great and after a week of many visits it only makes sense ha! I am so glad I found these guys, they seriously saved me in a crisis situation! They are honest, make you feel at home, fun, nice and know what they are doing. Their office is clean and beautiful and in a great location! I am honestly thinking of switching from my Chicago eye doctor (that I have been going to since I was a child) to here! Check them out, they will take care of you and more. Thank you so much guys for helping me when I needed it most :) read more

I've been going here for the last 4ish years now and I was a loyal follower mainly due to their main front desk person (male, I forgot his name) and the female OD that I had been seeing. Since they have left a few months ago, however, I've been seeing a significant drop in quality of service and attention to customers. My last visit, the new front desk person (female) had ordered sunglasses that were the wrong prescription from my current eye glasses, and then tried telling me that they were correct and my eyes would "just adjust." Needless to say they did not adjust because they were the wrong prescription and she had blatantly lied to me to avoid reordering. On my latest visit for my check up, the same woman took me to take the initial eye tests before the OD arrived. The eye machine that she had asked me to put my face up against was already smudged with makeup, and I had to ask her to wipe it clean (gross!). When she moved me to the main room, she hurriedly wiped the new machine, but again I had to tell her she had missed an obvious spot of make up before I put my face up against it. When Xavier came in, he was fine, but was not as friendly or welcoming as the OD that I had become accustomed to. It felt like he was rushing me through the examination and after he had put in the sticky eye drops in to check for glaucoma, which was a bit annoying. All in all, I will not be returning here again after the change in staffing. I highly recommend paying attention to if the eye machines have been properly wiped before you put your face on them, because in my experience they often forget or do not do a proper job! read more

Incorrect prescription by an incompetent "optician," not optometrist. They missed moderate astigmatism entirely even when I questioned them about it. Didn't notice severe dry eye, contact lens intolerance, or longstanding inflammation that was not responding to treatment administered over several months by my pcp. I paid out if pocket for a absolutely useless, inaccurate contact lens exam, for which they failed to provide a refund even when I provided my updated prescription from an ophthalmologist from an unaffiliated office just a few months later, which I visited because I had to go to the ER for eye pain caused by scarring from dry eye, which had somehow worsened since I completely stopped wearing contacts after the appointment at this office. The new qualified actual doctor found that stigmatism was present and myopia was 3-4 diopters worse than they prescribed. In fact, the Ordonez office found absolutely no change in my prescription through their examination. My vision had deteriorated significantly prior to the exam-definitely enough to warrant a stronger prescription. It continued to deteriorate afterwards due to their negligence and astounding lack of skill in identifying common eye ailments. What's more, they lied about the qualifications of the gratingly unpleasant woman providing the exam. She appeared exasperated and dismissive when I brought up issues I was having with my eyes. The two sloppy, condescending receptionists were unprofessional, uninformed, and downright rude. They also refused to provide me with my prescription after the exam, which is illegal, I believe. I had to provide them with a fax number to receive it or pick it up in person the next day. Wholly incompetent, ineffectual, embarrassing standards and practices, a true waste of their patients' time and money, moreover, a burden to their health. Just go elsewhere unless you want to suffer consequences due to their inadequate, poorly-educated, essentially harmful staff. I don't understand the point of their new location. Walking by on several occasions at various times of the day, it's always completely empty. A glass curio to advertise their inability to draw customers & deliver quality care. They seem to have gotten a little ahead of themselves with the location upgrade-probably why they couldn't part with the $55 for the useless, inaccurate contact lens exam refund I requested.... read more

I will never go back to this place. Last year I got bifocals made and I had called back a few time to tell them that they were unusable. The lower focal area was placed too low down and there was no way I could read using these glasses. I called three times during the year to see if they could do anything and was told "no". No offer to fix them. No offer for even a discount on redoing them. They will not stand by their work. read more

The doctor is extremely thorough and I love that. I would like a more effective reception process but I understand that at times they are short staffed. They are all very nice... perhaps the nicest eye doctor place I've visited. My prescriptions are always right on (this is the most important thing) and I appreciate that too. I hate the parking situation but other than that would highly recommend and I would go back. read more

I had my (Ordonez) glasses in a fabric case in my pocket and shouldn't have stooped to tie my shoe. My action bent the frame, and my right lens fell out. I tried without success several times to reinsert the lens. In frustration I walked in unannounced to the Hollywood office. The receptionist (Maria Luisa?), quickly reinserted the lens and adjusted my glasses, gratis, to be more comfortable than before. Cheerfully, she wouldn't even accept a coffee-money tip. read more

The doctor was very professional, she was good but her assistant/receptionist or whatever her title was, that is another story. Her attitude from day one was like she was not having it or maybe her energy was all black and on top of that I felt like she was a bit pushy by offering me new frames when she new from appointment one that I had my brand new frames and expensive. So if you going to be pushy at least change the attitude be nice. read more

I needed my eyes checked for future glasses. I looked in the Hollywood areas for an optometrist. I found Hollywood Optometry located close by. Easy to make appointment. Staff are fantastic. During my eye examination by Dr. Xavier Ordonez, OD, I was surprised how much time he spent with me to make sure I got what I came for. Plus he mentioned other areas that I might not have thought of. I want to thank Hollywood Optometry for their excellent services, and I am so glad I decided to go to Hollywood Optometry. I will go to them in the future as long as I am in the area of Southern California. read more

All I can say is I have been going here for years and never had a problem. I have several friends that go there and no one I know has had a problem. My vision is pretty bad but I have perfect contacts. read more

Just went there recently. Haven't had insurance for awhile so I had to save up for my exam. Price is reasonable. They got a million magazines to check out if you're waiting. I bought these expensive Versace sunglasses( didn't buy them there) that had been killing my nose, but Victor there hooked them up while I was getting my eyes examined for my contacts. I'd been wearing the same contacts for awhile (cuz they were my last ones) so they gave me a set of trials while my order came in. Lady at the front desk is cute. The doctors are efficient and professional. What more do you want. Parking isn't free, but that's my only negative. P.S Oh yeah Victor always hooks up regular glasses when I fall asleep and mess them up. He's the man!!! read more

Excellant doctors! Very fast and friendly service....I will definitely return to them for all my eyecare needs!

This is an excellent facility. I have been going to se Dr. Ordonez for over 10 years. He is very professional and the front desk ladies are welcoming and knowledgeable. read more

Its hard to notice an optometrist off Hollywood and Vine, but its there. It is very clean and hospital like inside- which you wouldn't (or I didn't expect) off of the 'vard. Dr. Xavier Ordonez is very nice as well as Dr. Elizabeth Ball and the staff, who were very professional and helpful with my eye exam. They have all the cool Rx shades and eyeglass frames in stock and have very fast service. They have been at their location way before the gentrification of the boulevard. I hope they stay. read more

This must be a new staff since the two earlier negative reviews were written because I had a heavenly experience. I dislike going to the optometrist like others dislike going to the dentist. My eyes are bad, very weak and with terrible astigmatism. When I try to read down to the rows of letters where I can only make out a shape, I feel like I'm failing and disappointing the doctor. Somehow this doctor did not make me feel like I was failing the test. I was late getting new glasses--I'd waited a little more than 15 months. You know how it is, busy busy, plus--plus not looking forward to going. I might have stalled even longer had I not lost my glasses on the subway. No word of admonishment from the doctor. Also, I got a same day appointment. The receptionist was just as patient and kind as the doctor; and she found me the Buddy Holly type geek frames I was wanting in no time flat. She informed me of my options and how much each would cost. The frame prices are good for the average person--unlike the expensive designer frames carried by the optometrists in Studio City. Since I was there only yesterday, I haven't received my glasses yet,. Judging by the good souls of the staff, I'm sure any potential problem would be easily resolved. Update: I received my glasses and they were just right--no problem. read more

I really like Dr. Ball one of their doctors. However the officer staff are idiots and have no interest in retaining customers. I gave them the wrong info for my insurance. When i got there and gave them the card to check they didn't event bother to call the insurance and confirm my coverage. They said they were closed - funny I was able to reach the company when i got home and confirm my benefits. They wanted me to pay for my exam and then they would check the insurance when they were open on Monday. Oh and by the way when the insurance paid for my exam they were not going to give me back the money. NO WAY. If you want competent office staff - don't go here. read more

Had an appointmemt here for a contact eye fitting. I had not been here in over a year since my last fiting. Basically i went to theold location and did not realize they had moved. By the time i got to the new location and moved my car, they told me i was too late and that the Dr. couldn't see me because it was 5:40 and my appointment was at 5:30?? Funny, because last time i went to this Dr i waited at least 25 minutes past my original appointment time and was told the Dr was running late. I understand that my appointment was on a Friday but if you don't want to do appointments at 5:30 on a Friday, DON'T SCHEDULE THEM! I will not return to this Dr and i will let others know not to visit this place either. Sad thing is i liked this place too because it was close to my house... read more

Avoid this place!!!! I was given a prescription for my eyeglasses which, when I eventually went to fill it, was completely wrong. It's not like my eyes changed, it was just an incorrect prescription. I had two pairs of glasses made with this wrong prescription. I went bakck and they corrected the prescription but were completely unwilling to do anything beyond that. They would not compensate me for the inconvenience, or for the lenses or anything. Dr. Ordonez would not even return my call when I called to complain. I will never go back to this place and can only say to avoid this place at all costs. There are much better optometrists out there who will also take responsibility for any mistakes made and/or for inconveniencing their customers. read more

Avoid. Just had some work done there to get contacts. The optometrist herself was okay but she had two Troglodytes working as assistants. I've had to go back four times in the past two weeks- the first time was the very same day I received my contact lenses....they gave me 'training' lenses and completely forgot to give me any solution to save them. Result? Drive back. Pick up solution. My wife got her eyes measured for prescription sunglasses but the geniuses in front 'forgot' to measure the distance between her pupils. Result? Drive back a second time. Had to get sunglasses priced but as the geniuses in front had no idea of the prices they had to call another doctor and 'get back to us'. Result? Third trip back. We JUST went back for what we hoped was the 'final' time to this pathetic excuse for a business with atrocious customer service practices and, sure enough, my wife's sunglasses were waaaaay too loose and fell off her face. Why? The women in front 'forgot' to measure her correctly. They then had to tighten, re-tighten, and re-re-re tighten her sunglasses. Overall just a painfully, painfully horrible experience thanks to the two ladies working in the front who clearly had *no IDEA* what they were doing and as a result wasted significant amounts of our time (and charged us $300 for the privilege!). My advice? Avoid this place at all costs until they hire decent customer service reps. The women that were there as of August 2011 were AWFUL! read more

I had a great experience going to this office. Everyone was very helpful and friendly. I didn't know anything about my insurance and one of the ladies in the front desk took care of everything. Although I had to pay for the parking ($2.00), I would continue my services with this doctor. The doctor was very patient and did an awesome job examining my eyes. read more

Today, March 22, for the first time i called the doctor office to get appointment.The gentleman who talked with me, Mr David, was so polite and helpful and gave me the same day appointment.The office was so impressive and shinning, and Doctor Ordonez himself greeted me with a smile and very friendly.this office had the latest equipment and they completely checked my eyes.I am really totally satisfied with my visit read more