Not much I can do about this situation right now other than complain on Yelp. Like the other reviews, Xcel is just filled with soulless, monopolistic misers. I had a solar unit installed on my house last October. This was after signing all the documentation and getting started in August, with the promise that I would be live by December. Ion Solar was lightning fast with their part in every step in the process... yet it's February now and I'm still not live. Why the delay you ask? Because of multiple long delays in the process due to Xcel taking an unreasonable amount of time to approve the inspection and install the meter. I recently was told that this is because Xcel is intentionally delaying their part in the process in order to keep their cash flows active (basically once a customer turns on the solar meter, that's a customer churned). They claim it's due to a backlog in manpower, but the backlog goes back years, and there has been plenty of time to adjust headcount to just get out here and flip a damn switch. Whether it's due to unethical business practices or downright incompetence... or both.... Xcel energy and CEO Bob Frenzel's behavior is monumentally bad customer service, and probably criminal. read more

I transferred services when I moved in April. Ever since then they have been sending two bills every month to include the place where we no longer live. I asked them to fix this. They said it could take 7-10 days. As far as I can tell, this issue has not been fixed. I'm rating them 2 just because I still get electricity. read more

I wish I could give it 0 stars. Joke of a company. Record profits year after year with steep price increases to consumers. Really wish the general public had better options because xcel isn't it. ​ read more

Worst company in the world! Charged us $700 for bills they never sent. Absolutely ridiculous, customer services says "they don't have supervisors you can speak to". How is Colorado putting their citizens through this. read more

For GOD'S SAKE, make it easier to pay my bill!!!!!!! I pressed "one" FIFTEEEN TIMES. I was told information that WAS COMPLETELY UNNECESSARY. A third party cannot pay my bill for me????? Really???? I need to know that in the damn MENU SCREEN MAKING A DAMN PAYMENT?? Yeah, no I don't. I cannot pay a bill with my debit card if it exceeds a thousand dollars???? Yeah, I don't need to know that. And after that, after ALL OF THAT, I had to hang up because.........I don't know my XCEL ENERGY ACCOUNT NUMBER. Know why? Because THAT TOO IS COMPLETELY UNNECESSARY. I dont know my Verizon account number. I dont know my Netflix account number. BUT YOU GUYS DONT WANT TO GET PAID!! You have zero interest in receiving your money and thus.....I will wait a few more months before I even attempt it again. FUCK OFF read more

Brutal, they've been solving "tech issues" for as long as I've been a customer (over 2 years), and have had issues like auto-pay disconnecting, bills being paid and not reflecting in my account, my bank information needing to be re-entered multiple times... The worst part is after a 20 minute call with a support rep, after they admit they receive this feedback often, I want to pay over the phone to MAKE SURE it goes through, and they say okay, and then "transfer me" and hang up. I don't think they're intentionally trying to scam, I think they just have terrible management and are a monopoly so they have no incentive to treat customers better. Just be ready to watch money go down the drain to them. read more

Received my bill for June, only appliance i have that is natural gas is my heater. We are In June and they are charging me $42 I turn my gas off during the summer so there is nothing using gas, the only charges I usually get are all the taxes and fees for the gas as if they are not screwing us enough they want more and more..... Greedy PIGS!!! and then I call them to have them explain WHY? come to find out they never sent me a bill for May SO now I have to pay 2 months because of their screw up. I HATE THIS COMPANY!!!! WISH WE HAD OTHER OPTIONS.... NOW I AM ONLY GOING TO PAY HALF THE BILL LMFAO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Horrible customer service. Every time I call I am on hold for over an hour before speaking to anybody. I requested a refund from over paying a bill and they have failed to send me my check for over a month now. read more

The worst service I've ever received. If you can find another energy provider I'd HIGHLY recommend going with them and NOT Xcel. Xcel will turn your power off without warning for their "planned outages" and don't even do anything to make the service better, it only gets worse. Their rates go higher multiple times a year and they gauge you for everything you have just for sub par services; save yourself money and a LOT of trouble by finding someone else for energy! If you give Xcel your money you'll only receive disappointment in exchange, do yourself a favor and keep a safe distance from this company. read more

Ah Xcel -- the monopolized corp with no soul, much like any other. As a CO Native I, and my family, have been forced to use this company for our energy needs -- very unfortunate, very unfortunate indeed. I'll start from the beginning. Back in the 90's we had power outages often, every few weeks -- no big deal you may think, except during winter. We got used to staying with family to keep warm, which was no easy task since my mother was caring for her father who was dying from cancer -- payments made on time for YEARS be damned. My father called to find out why our side of the street was always without power, for hours or days on end, while the neighbors across the street never had an issue. Whatever the problem was, they solved it -- no reimbursement, no apology, no nothing. We have a power pole in our yard, the need to stop by is understandable -- without notice is not. We have had dogs for as long as our family has lived here, getting scolded for them because of Xcel's poor planning is not only obnoxious, it's rude and unprofessional. My parents had to deal with this, and now my family does. The most recent time they had to visit, whoever they contract with broke the latch on our gate. I called to complain and was told they had no idea about a visit to our home, but would send incident report paperwork -- which never showed up. Because we have dogs, obviously the broken latch couldn't wait so we fixed it. When I explained why it was so important that we fix it, the lady was shocked that we had dogs -- my mother bought this house in the 70's, and has ALWAYS had dogs. And has always had to fight for notice when they would be stopping by, so we could close the dog door. Why does Xcel Energy have a monopoly? They are illegal for this reason -- without competition a company can act however they want, because what the hell would us peasants do? Go somewhere else? Ha read more

XCEL Math - can anybody tell me how I can be using 164% less than other users. I could understand if I was using 90% less, but this? See attached picture. We do have solar panels that seem to really baffle xcel's billing format in many ways. read more

0 stars.... Moved and transferred service and they tried to say I didn't inform them of move yet I literally canceled and started new service with excel so how does that make sense what a scam !! read more

I had a problem with my electrical service, and I had the WORST customer service that I've ever experienced. Xcel literally shut off my electricity and told me I had to pay for a previous tenant's $3,000 bill before they would turn my power back on. They were almost impossible to work with and no one was listening to me explain what actually had happened. After 5 terrible phone calls over 24 hours, I FINALLY got someone who listened to me and took me seriously. Unfortunately, I lost $200 of groceries that I had purchased the day before because it took so long to get the power back on. If I had the option to choose a different energy company, I 200% would. read more

Terrible service, couldn't even pay over the 1-800# even after waiting 20+ minutes. I hate this provider. They do not value their customers

First phone call, they couldn't make the account on my name. Had to pay extra to the apartment for two months. Second pone call, the lady on the phone recorded my last name wrong and gave me a wrong accout number. read more

To whom it may concern, I had a house fire in October of 2023. In the fire, I lost one of my cats. The gas, power and water were obviously shut off. The fire remediation company had, on many occasions, requested that the power and gas were switched on again. Xcel was unable to accommodate a time and date when these services could be turned on again. I had, many times, tried to speak to someone by telephone, but I was passed from one person to the next, with none of those people being able to give me a definite answer as to why the service hadn't been restored. Abbotts had also reached many times with no result. As the homeowner, I was no longer able to live in the house, so I was relying on the remediation company to be around when this service was required. There were multiple days when Xcel arrived but there was nobody home, despite us trying to arrange specific times for this. Xcel had both the number of the contact person from Abbotts and mine. Not once did anyone reach out to us to arrange a time. I had another cat that was living in the house at the time. She was traumatized and hiding in the basement. I was at the house multiple times a week to ensure she had food and water. For the past 3 weeks, food has not disappeared and I now assume that she is dead as a result of the cold temperatures in the house during some of the coldest days of the year. In my mind, this could have been avoided with some simple accommodation and assistance from Xcel. I would now demand that Xcel accommodates us with a specific time and date when someone can be at the house. I would request that you reach out with a realistic timeline so that we can get this resolved. I am really sad and disappointed that all of this happened but I would hope that Xcel can help us resolve this horrible situation. read more

horrible service when calling. Long automated phone call to be able to pay my bills. Wont allow multiple ppl on one account. How this company even got to where its at really goes to show how many ppl they F****d over! read more

If you need to speak to someone at xCel, don't bother calling. There are so many phone tree menus, that you will be waiting a very long time to speak to anyone. I paid our power bill three days before our due date. SEVEN days later, the website said our bill was "past due". They also left us a voicemail saying that NSF fees were being applied to our account. They attempted to bill a bank account that has been closed for several months. Now, we have to spend an insane amount of time fighting this issue. Their website is absolutely useless. And their "BOT"....another useless "feature" they offer. They have an email address to contact, but when you send it, you get a message that says "they do not answer emails". So, what's the point of having a useless email address? On top of all of that, xCel states that we used TWICE as much power as this time last year. Nothing has changed, except they've installed their "smart" meters. The bills are doubled now to pay for THEIR meters. Why do customers today have to do ALL of the work, when the company makes the mistake? This seems to be an enormous issue with many companies today. Definitely NOT a good way to do business. read more

Waited on hold for over 20 minutes and the representative was completely unwilling to help in any way. She was so rude and disrespectful. This place treats their customers very poorly. I give 0 stars read more

0 stars if it were possible. Absolute worst customer service. They told me my name change didn't matter because it's not affecting my energy bil. This happened on 2 separate occasions. Xcel sucks like no other. read more

Unacceptable customer service. Trying to simply change my bank information on their online portal, but it returns with an error. Need a human to fix, but there is no chat feature and I have wasted over ONE HOUR waiting on the phone trying to talk with a human to fix their jacked up system. We don't have other choices for a utility, so no competition - thanks PUC for staying on top of this company. With as much as they keep jacking up utility rates, it would be nice if they would hire enough people to answer the phone in a reasonable time frame to troubleshoot THEIR system issue! How is that long of a wait acceptable on a Friday afternoon at 1:30? Very frustrating. read more

Awful customer service. They sent a rep out to disconnect our service in August, when our lease is until October, and in the lot system we request an October disconnection. They sent someone in august anyway. When I called the billing department to ensure this was remedied, I was hung up on 3 separate times without resolution. Unprofessional, and downright disrespectful. Highly recommend an alternative if you have the option. read more

Completely unprofessional and inconsiderate company that tries to get you off the phone by having the automated voice system talk NON STOP while you are on hold. They seem to have done this on purpose in order to save money on their customer service. Based on this experience, I can say without a doubt that they do not care about customers. Avoid this company whenever possible, as you do not want to end up on hold with their customer service. read more

I am sitting in my house in evergreen Colorado in hour 1 of an 8 hour planned outage. What kind of company cuts your power for 8 hours for maintenance? No sorry, no reimbursement, just a robot voice calling me to tell me I "might" be experiencing an outage. Terrible monopoly that should be illegal read more

I set up auto pay, through a business account that pays for my living services. This is the only company that I have ever had problems with them taking a payment. I tried multiple times to speak to someone over the phone to receive clarification, and every time I waited 30 minutes to an hour and a half. When I finally connected to customer service, they would spend about 3 minutes on the phone with me and then transfer me to departments I did not need to speak to, or would pretend they could not hear me speaking so they could end the call on their end. Worst energy company I've had the displeasure to work with. Unfortunately, they have a monopoly where I live and there are no other options for power. If I could give 0 stars, I would. read more

Terrible user experience on their website. Can't log in 90% of the time because the login page won't load. I've called and been told to open Incognito chrome. That does work (most times) but that's a workaround. This has been an issue for over a year that I've been a residential customer. Too big of a company that doesn't care about customer experiences. read more

​. I just got off the phone with customer service of Excel and the woman that helped me was awful in her customer service I gave her detailed information about an outage and our building that affected everyone in our whole complex and she proceeded to tell me its not her problem because she didn't see it from here end but we had dozens of people including Comcast & our building manager call to get it fixegetg . I proceeded to tell her I wasn't making it up and how many people do we have to call to complain to get help we have special needs kids in tthesethese buildingbuildings she still refused to send someone what an horrible customer service rep read more

A young man, Jordan, arrived at my home to upgrade my meter. I questioned him at the gate as I refuse to be sold products, as we all do, in my neighborhood, for specific reasons. He was well groomed, professional in appearance, and informative. He did complete work in a short time, and WILL SAVE OUR FAMILY MONEY IN THE FUTURE. Thank you, Xcel, for the contractors you hire out. Please pay more for our on the road contractors. They are separated from their families to make a living, AND do you justice in the work environment. I know this from experience, not because of what the young man said. read more

Fuck X Cel Energy. We have been at our apartment in Rosemount, MN for less than a week and we already had two outages in one day, lights flickered. We contacted X Cel and the lady was extremely rude and claimed to not know what the issue is. We were told that X Cel made a mistake and are fixing their mistake. I'm new to the area and I would say that I have never dealt with such an incompetent, insolent, and inconsistent company before. Fuck X Cel Energy. I will be calling them every day until they take money off our bill. I think we should boycott X Cel. read more

They flat out have their call center down. 9:30 am on a Monday. Only for emergencies they say. I can't log in and pay online. I am trying to pay over the phone. Nope you are not allowed to. Not delinquent on my account but if I am it will be my fault despite them not taking even automated payments. I can't even speak to a machine and pay. Horrible company. read more

I can't tell you how many times we've set up a payment plan with these fools only to have absolutely no money be taken oout of our account when the time comes, which in turn puts us in danger of having our power cut off in July! The date comes and goes and no money is withdrawn from our account. We call customer service and they tell us no payment plan has been set up! I never understood how so many customer service jobs were going to India these days, but now I get it. Americans are too stupid to do it themselves. Calling these morons gets nothing accomplished either. It's a never ending crap show sponsored by a company that obviously doesn't care about its customers at all. They don't do their job which forces their customers to have to call them when it's least accommodating for them!! read more

Xcel is always asking for rate increases when we already pay crazy high rates. When you have an issue, the people you speak to are really nice and helpful, but the problem doesn't get fixed. When you reach out again, they ignore your texts and messages. They are known for blowing smoke up your ass. I hate that Xcel has a monopoly in Denver. read more

Non stop outages the last two days. Power goes on for 5 minutes, then off for 10 minutes. This goes on for hours and cannot cook, run the refrigerator, do laundry or use the internet or TV. Lights also go on and off frequently. Very disappointed with Xcel as this is two days now. read more

Xcel Energy had the technology of a company from back when the internet began and don't even try to pay your bill thinking your not going to have a hassle giving them your money. So I signed up for Xcel because they're the only electric company available for the area of my home. My first bill came overdue to the WRONG address. I had to call in and have them switch the mailing address after I was specific to what the mailing address was when signing up. Then I asked to pay the bill via credit card. They won't even take a credit card over the phone, only banking information. So I go online to pay and when I get down to pay bill on the website it directs me to a page that says web page not available. Seriously? So after trying that a couple of times, I call to pay using their automated system and that system keeps telling me I'm entering an invalid account number. Now I call customer service again. I verify the account number and they say it's correct. While on the phone with customer service I try to sign back onto the website and it tells me invalid user name or password. F-Ing really??? I just set up the account and had previously signed on. The user name and password are saved on the iCloud. I tell the customer service rep and she says, yeah that happens sometimes. Download the app and try to pay on there. If there were any other company available at even 50% more expensive I would sign up just to avoid the hassle because I hate the thought at going through this song and dance every month. You can't even sign up without using banking information and as incompetent as this company seems to be there is no way on earth that I'm giving them any banking information. If at all possible, avoid Xcel Energy. read more

sadly your only option for energy in the area are these unabashed price gougers. My bill over doubled since last year(conveniently after they installed new readers at our facility). They cite the increase in cost of natural gas as the primary factor in the massive price hike, but in truth the prices are inflated to pay for the massive projects that xcel is implementing and cannot afford out of pocket. Their solution? Pay for it out of the customers already hard it pockets. On a scale of 1-10 on energy providers I would rate them a solid negative 11. read more

Xcel reported billions in profits all the while adding a massive price hike to it's customer's bills in the last few months. My bill has increased $150+ dollars or a bit more than double what it was. It's so obviously corporate greed and with a total monopoly, we have no choice but to suffer through these massive bills. It's not like my house is warmer, my clothes drier, my dishwasher running more efficiently. The price gouging comes with no new features or benefits - except for those at the top. read more

It is incredible how much they have increased prices. It is terrible that we dont have many options. They are definetly taking advantage of everyone. read more

We recently got solar energy. We produce more energy and get a credit on our bill. However, they then go and add a fee each month for exactly the amount of the credit so it washes out. Talking with customer service was a nightmare and extremely rude. Refused to help or transfer to a manager. This monopoly needs to go. Awful Awful company with predatory tactics. read more

I used Xcel for months. When I canceled my services I was still charged for an entire month that I didn't live in my home. Additionally the surge protection I paid for was never canceled when I canceled my services. I was charged for months for that surge protection with no address in my account. I cannot understand why anyone would do that. I called to cancel and they had me call someone else and play phone tag. Finally I reached someone who canceled my service (AGAIN) but they never agreed to reimburse me. No one told me a thing about contacting a third party about extra charges. The woman I spoke to on the phone with Xcel agreed that it was Xcel that was scamming me. An apology means nothing. I want my money back. What a shitty company. read more

Terrible service. Struggling to cancel my service and the team over the phone was absolutely zero help. I have been getting billed for service that I have not received and apparently there is no team I can call to resolve this. I now need to wait for an email response to hopefully get this fixed. This is incredibly frustrating. read more