My husband and I got our new iPhones online the day before, and I picked mine up today without a…read moreproblem. Mario helped me and I think I was back in my car in 3 min. Easy to set up at home, thank you so much!!

Wanted to come in to upgrade my iPhone. The store system crashed one step before setup of my new…read morephone. I was given an appointment to come in the next day to set up the new phone. When I arrived to the appointment I was told they had sold the phone I had selected the day before. 0 star service from the associate named Mario.

Great Fiber Speeds, But Sales Team Needs Work I had AT&T…read moreFiber installed on 11/15/2025 in Fultondale, and the internet speed has been outstanding so far--much better than I expected. If you've seen their ads or visited their website, you might not believe it, but the actual service has been excellent. That said, the installation process was a mixed bag. I had to deal with three sales reps who clearly didn't understand the product. They couldn't answer basic questions and kept repeating vague explanations about Wi-Fi, regardless of the actual topic. Thankfully, the technician who did the install--Julius B.--was fantastic. He was professional, knowledgeable, and answered all my questions clearly. He really saved the experience. While I'm impressed with the service so far, I'm a little concerned about what might happen if I ever need to call support. But for now, everything is working as expected.

Horrible service and inaccurate info on outage. Internet…read morewent out early Jan 11,2025. I contacted AA and were told they were working on the outage. They said techs would get it restored as quickly as possible. It was 2+ days before service was restored. I do not believe tech were working on this small outage (one street) for 2 days. I don't k now if it was because this was a week-end or not, bubt after waiting all week-end, service was restored Monday morning. I would like to know why it took so long to restore the coverage and why we were given misleading info on the outage.

I am having a hard time getting a live person to talk to at Spectrum. I am paying too much money…read morefor internet connection that I cannot even connect to the internet. Spectrum would only tell you that they have reset my device from their end, and it is up to me to figure out why I cannot connect to the Internet. I suggest for everyone to look for other internet providers out there as Spectrum is poorly operated.

Don't walk, but run! Creeping bill, bait n switch practices. The bill is misleading, too long, and…read morewell thought out by collection lawyers! They are the worst business there is! Paying for a bundled LANDLINE for 35 years!? They need to be sued for this! If you are a NEW so called customer? Welcome to THE TRAP!" Your bill will "CREEP," up slowly but surely, and then you'll pay less than the amount due, THEN, they act like it's relief, but no, they will creep some more, then it is $368.08 due NOW! Texts daily saying urgent, and the due date is a week or more out! Then calls at 7:59 a.m., so the computer doesn't have CENTRAL TIME dailed in! Duh that smart .........! Customer service? wtf, Give all info out, then the "human," gets on and reads the company line, as if you are a third grader! Condescending, arrogant culture of flunkees. Believe me, if I were in the parking lot calling, at YOUR f Office building, YOU would not talk like that!

I had a wonderful conversation with a CSR, named Ka'Mya, that made being a new Spectrum customer…read moreeasy. Thank you so very much Ka'Mya for being so knowledgeable and patient. You should be rewarded for your excellence.

The gentlemen who helped me absolutely changed the course of my day. After an enraging customer…read moreservice call to spectrum HQ, the power of human connection and productivity shined through. He resolved my issue with calmness and composure I didn't know could be displayed in times like these. A hero walks amongst these walls

Spectrum, oh,...Charter, service is fat, happy, and spoiled. Just like many other companies that…read moreare no longer here, nor needed. They text and/or call daily. Past due amount rolls over, so before that is due, they harass, nag, and beg. Not worth the "services!" They harass the elderly, then lie about who is doing it and why! They will not be here, canceled! Call, wait on billing, speak to the computer,finally, and then what? Not MY department , ADELL! ADELL in billing, not collections! Go hock your new customer specials, and screw them over too! I asked to NOT receive calls at 8:00 a.m. to the elderly! ADELL says they can do this? I am on Central time! So my request is not only ignored, but me, the customer is corrected, over talked, and the law is quoted to me, the prayer of the bill! Oh look! They offer internet for $30.00! Lie!

Definitely overrated with a 1 star but no zero option. A few words that come to mind describing…read moreCharter Spectrum: worthless, overpriced, sorry excuse for ANY kind of service whether internet, streaming, cable or phone. The only thing certain with this company is the continuation of price increases & diminished to NO service. So tack on another charge for less & less service Spectrum. You're not the only option any longer.