Dropped Xfinity after 5 years due to their shady business practices. Xfinity raises your monthly rates w/o informing the customer. They do the same with internet speed which raises your monthly rates too. They bumped inet speed to 800 mbps from 300. There is no noticeable difference. They bumped up TV price w/o adding any improvements or channels. Some HD channels are not 1080p but are 720. In one month the monthly service went from $147 to $227! Called Xfinity for a lower price. Agent stated he could get me a promotional offer for $147.63 including 1 gbps speed. I asked if this was my original TV channels + the 1 gig for $147.63. He (Kyle) said yes. I turn on the TV 2 hrs later to find a ton of missing channels. Called Xfinity, the agent said I had 25 TV channels not 125. I asked reinstate everything to my original package. After a few minutes she stated everything was back to my original. Feeling suspicious I call 2 hrs later only to be told my inet speed was 1g with a bump in price. Cancelled all service in one week. Cleaned up the Xfinity cable mess behind the TV; no TV box, no cable internet box, and no cables for each box. Went to DirectV Streaming (dongle on TV) WiFi connected to MinterNet 5g WiFi gateway. All for under $130. Note: Not satellite, streaming as Direct is doing away the ugly dish. Everything comes thru the internet. read more

I received an email informing me the autopay didn't process, and so I logged into my bank account to see no recorded attempts of payments process. I logged into xfinity and clicked paynow, and the payment processed right away. After calling xfinity customer service and eventually asking for a supervisor: wait time over 2-hours. I'm still waiting for their billing department to explain why they couldn't process the payment as I did. Their customer service has become terrible. I asked Anthony the customer service rep was he in the states, but of course he was not. Perhaps I'll have to go into a store and request a district manager or write a letter to corporate. Piss pore services! Maybe I'll have to find another provider! read more

the service is ok but if you move they make it a 2 day process to cancel their online is not good. they want you to go through their 45 minute process of menus to talk to a human. they want you to talk to robots, not humans read more

absolutely zero stars, idk where to even start. the runaround ive gotten since march 2025 is insane! they refuse to cancel an installment plan that was mistakenly placed on my acct. i have been getting upcharged bc of it since march. apparently its impossible to cancel/remove the installment plan off my account? all ive been asking is for it to be taken off & my bill corrected & no one has been able to help me. the amount of times ive called is unreal. ive gone into the store & no one can help me with this issue. all they keep wanting is a payment which i refuse to pay bc my bill is incorrect due to the extra charges from the installment plan. the customer service is terrible, im convinced these employees over the phone have no idea what they are doing. i have never had this worse service literally ever. idk whay to do at this point. they wont even let me cancel my service with them. all i want is this damn installment plan off my account! read more

Xfinity is constantly down, almost every week. Totally REGRET going with Xfinity. Still waiting for them to fix issue since Wednesday afternoon & still waiting on Thursday afternoon, still not fixed. Xfinity has a MAJOR issue with consistent service. Sorry I ever went with them. They have major quality control issues in providing reliable consistent service. read more

Very unhappy with your internet services. Certainly there is a loophole in the clause, "up to," regarding possible speed but I've been without internet now for 10-minutes (and I've restarted my WiFi router 2x today already). And it's not just today. The internet speeds vary on a pretty consistent basis so I'm not sure what the deal. I've done speed tests and I'm at 8mbps currently. It's troubling to think that I'm paying for such inconsistencies. You'd never expect this from an employee, like sometimes they show up for work or sometimes they don't do their job. You'd fire someone for that; and legally I'm not sure how companies get away with not providing what they advertise and charge you for. Having been with Xfinity for over a year I'd make the following recommendations (1) don't sign up with xfinity and (2) recognize that you get what you pay for so maybe go with an intermediate or premium service. read more

The internet drops often. Weak signal even though I am supposed to have the fastest residential service internet speed. They never volunteer to refund or credit my account if I go without service for a day. read more

I've been with them for three years and I've never had auto pay and they stole 143 dollars out my account I'm livid taking money out my kids mouth worst tv service ever now there making it impossible to stop service telling me because I have a cell phone through them they will raise the phone bill if I stop service read more