I have been a customer for over 5 years. Living in a rural area, reliable internet used to be hard to come by, so I was glad to find Unwired at first. I even have one of their relay towers within 500 feet of my home, and in the beginning the service was decent. Over time, however, the connection slowed significantly. When I called customer service, they upgraded me at no extra cost, but only after I asked. I found it frustrating that they don't automatically extend available upgrades to loyal customers. Their policy seemed to be that you have to complain or ask before they offer improvements--even if your service is struggling. That didn't make sense to me from a customer service standpoint. In the past year, the issues have gotten worse. Video meetings often cut out or force me to turn off my camera because of poor connection speed. I've spent countless hours troubleshooting and calling customer support, but nothing has resolved the problem. I finally tested a new internet option and was shocked at the difference: four times the speed at half the cost. When I called to cancel Unwired, they didn't even try to keep me as a customer--they simply admitted their product wasn't the best available and let me go. My advice: Before signing up with Unwired, research other options. It doesn't take long to find better internet service at a much better price. read more

Will tell you it will be one price & will charge you another.. HORRIBLE customer service!! Save your time & money, get starlink!!

Have been a customer for four years or more. When ever I need technical help or advice they are available to answer my questions. They also have a decent military and, veterans discount. The billing department also offers help and good customer service. Also, their equipment and installers are very patient and are able to offer good suggestions. read more

This internet is bad it works for awhile then it goes off and on I can not watch anything without disconnecting from the internet dont waste your money on this. read more

so this internet will be great for your first few weeks after that your speed will slow and be prepared to loose service atleast once a week for a few hrs and once a month for 2 days to 2 weeks (no they do not prorate down time). Any time you need customer support always hit new customers they will get to you in seconds if you do support it'll be several days to months before you hear back installers have no clue what they are doing either. Just get starlink its literally 310mbps vs the 5mbps upload and 10mbps down load you get with unwired and im only 6 miles from there antenna with direct line of sight (I literally look at the light blinking on tower) I have the threat messages from this company too if anyone is interested in seeing how they operate read more

Salesman Jeff, Was extremely knowledgeable and straightforward about pricing. He sealed the deal with my needs. $65/ mo unlimited what else you want!! read more

I called to find out about it and from that call to the very next day it was installed and I am now paying a flat rate, no contract and no surprises. Doubled my speed and saving $25 a month. Good job! read more

Always been great from start to finish. Offering new tech and new products Thank you read more

The most important thing is great service and installation and Unwired has it all ! I live in a rural era and it works Amazing! read more

I was told I could cancel without a penalty due to poor service, but apparently, I was misinformed. Now I will be charged $400... SO make sure you get a "paper trail" before canceling so they can waive the early termination fee. read more

We couldn't get any other service at our property- unwired came thru. Excellent service great customer service also!! Would highly recommend read more

We just got it installed today. So far, it's working great! I guess my location requires a 15 foot antenna, which we didn't expect, but as long as the landlord or city doesn't complain it's not a problem for us. We have the very basic package, and the net is running fast! read more

I am so glad for getting unwired internet connection and speed is good here where I live very happy thank you

Best in value and quality!! I loved my Unwired when I lived out in the country in the world area. I loved it so much I had them move it when I moved into town. It is very rare that I ever have to call them, and when I do they are on top of it right away. I hear horror stories of everyone that has other Internet providers, and how they could never talk to anyone and especially never the same person twice. Unwired Broadband is great service, great Customer Service, and the best value all around read more

My girlfriend recommended me to get service with unwired broadband and thought about it, So decided to get and it was really fast and professional the service is excellent. read more

Immediate response to a connectivity issue and it was resolved. All my transactions with Unwired has been positive and pleasant. They definitely care about their customers. They value my time and are quick to respond back to me. I value that as a customer. I definitely feel heard. read more

I have had unWired for about 3 years and I've had a great experience throughout that time. Great service and great customer service as well. My internet is pretty fast and have not had any problems with the service. Thank you Unwired! read more

Excellent and helpful customer service, our tech Dalton came out and installed everything quick and efficiently. Made sure it was working properly before leaving. I will definitely recommend unWired to others. read more

Prompt service. I received the coverage I asked for. Minor interruption in service. They acknowledged it and fixed it promptly. Much better than the other providers I have had. read more

I had to buy a new router and i had no clue how to set it up and then have all my iPad's and tvs and google home connect. I tried on my own for two hours. Called unwired broadband and talked to BEN. walked me through, spent an hour on the phone and made sure every device worked. He was fabulous! read more

I think the only negative thing I have to say is why did I not take it upon myself to make the switch to you guys sooner? With that said, nothing but positive reviews from me, keep doing what you're doing and I hope you guys continue to grow and provide the service that you do. I am throughly happy with the decision/ recommendation I was given to go with you guys. read more

Unwired Broadband has been a miracle for us! We live in the country and were unable to get decent internet coverage for years. Then we heard about Unwired! What a wonderful, reliable company! They are professional, explain things in a way I understand, and are always available to help or send out technicians, if needed. This is a reputable company and i highly recommend Unwired!! read more

Unwired is the best rural internet service hands down. We have been customers for over 15 years and you just can't beat them on reliability. Where they really shine is their customer service. Real local humans you can get them on the phone fast and they will go to any length to help get you what you need. Their tech support is second to none and I want up give a personal shout out to Ivan, who stayed on the phone with me for at least an hour trying to resolve a router issue with me. I have dealt with them for years and years and I will continue to be a loyal customer! read more

Appointment was very easy to schedule the installer did a thorough review of the possible dish location installation went smoothly and there was a good discussion of the use and level of service we needed the suggested plan was midlevel and there was no attempt at upselling We have been on the service for a few weeks no slowdowns when we are streaming or working in large spreadsheets read more

Great service for my area of Coalinga and the service representative who helped me was so good he upgraded my service without my even asking, I was calling to fix technical problems. read more

Installation was quick. They answered all my questions and I've had reliable service for all my devices.

They said they could get us internet and the signal was good over the phone when they told us, now they tell us that there's no signal good enough to get us internet. They're telling us to install poles that costs $1250 then they say $1600. read more

I was having issues with poor upload and download speeds.... I called Jeff (Customer Service) and he put me in touch with the Technical Support Team ( ant remember the dudes name) but he was outstanding, very patient and took the time to resolve not only the connectivity issues (just required a complete reset and reboot of the modem, but he also helped me hook up my own modem and got it working saving me $10.00 per month on a modem rental. Customer service is very important to me because it shows as a whole, they take care of each customer... even though some customers get angry or don't understand.... They do their best every day. Thank you!! read more

We live in a Rural area of South Tracy & Unwired is who we use. You always speak with a human when calling which is great with in itself. I called the other day & they helped with getting me faster internet uploading speed at no charge plus they are also looking into seeing if I can connect to another tower to get it to 10 times faster than I currently have now. Ron was great to speak with & very helpful. Been with Unwired for a few years now & no complaints here. Keep up the good work . read more

We were hesitant about getting satellite internet, because of cost and unreliability. Our friend had basically gone through all the other services and decided to try Unwired. After about four months, I asked how the service was, and she said it was great. No interruptions of service and has had no other issues. We decided to give it a try. Easy to sign up, easy to contact, easy install and have had the service for over a year now! Both my spouse and I work from home and are on Zoom a lot, usually at the same time, and we've had no issues. We even suggested it to our next door neighbor, who is now using Unwired! Highly recommend! read more

Best internet out there and customer care is excellent!! We are being upgraded to the new NextGen service and no rate change.

I live in the country and it is hard to get fast Internet. I was with direct tv prior at an outrageous price and didn't even have interest again because of where I live. Thank goodness a neighbor recommended unwired. Love this company. Employees are so nice and helpful. great service!!! read more

Even though my issue was on my end, the techs were very helpful in explaining what my problem was. They helped me test my own equipment. I have never had any issues with sales or support! read more

I am giving them 4stars because of the price, I feel it could be a bit cheaper. Living in a remote area, my internet prior to theirs, barely worked, if it worked at all. I can finally stream within my apps. I highly recommend them, I just wish the price was a bit less. read more

I've had unWired for a couple of years now and give them a 10+ rating. I absolutely love unWired. Great staff. Great customer service and the techs are knowledgeable. When I had to call in, I was always treated like I was #1. Plus, my question was answered that same day. I am so very glad I got their flyer in the mail two years ago. Very best decision I made. unWired is a very reliable company. GO UNWIRED GO!!!!!!!!!! Leslie read more

I am extremely happy with Unwired Broadband. The staff is extremely helpful and knowledgeable. When I call for help, the technicians are always polite, friendly, knowledgeable, and helpful. I highly recommend this company. read more

Had a 12-4 pm appointment. Still waiting. They said that they may be running a little behind but would be switching to another technician. No call, no show - over 1 hour late and no one has shown or called! I've had horrible experience with communication from this company. Rude and condescending customer service and now waiting all day for no response. Probably the worst service I've had and I thought AT&T was bad. Nothing compares to this company. I don't know if they had a change in management or ownership but it's gone downhill. read more

The technician installing our new service was very friendly and helpful. He was able to use the CAT6 cable from our pervious service to connect the new service and avoid any fees to run new cable. read more

UnWired has great speeds at an affordable price. Completely wireless regardless of where you are located. We have a small private Christin School located where no other company offered service then, we heard about unWired. They were at our site in no time and we have been customers ever since. Recently we had our first every issues, after years of service, and they were out early Saturday morning to get us reconnected. Michael Rodriguez our Technician was very knowledgeable and talked us through the problem and educated us on what do to should anything occur like this in the future. We have been very pleased with our service. read more

We live in the country and were having all kinds of trouble with connectivity and buffering. We decided to give unWired a go and we have been extremely pleased ever since. And their customer service is excellent! Best choice we've made in years! read more