Save time, money and sleep by not going to Xfinity Mobile in Hyannis for customer service or support. I spent 3 hours with them yesterday trying to return a cell phone I bought through
Xfinity online. I needed to return the phone because I didn't get the promised promotion and the only way to resolve the billing issue was to return the phone and buy a new one And start over. That is it. No other resolution. No discussion. Trust me, the online and store locations are two different entities which do not want to work together. From the store, I had to call the regular customer support line and was kept on hold for at least an hour. Don't get me started with the customer service online, that will get its own review. Needless-to-say, and After 3 hours and countless remedies suggested, I was told to Fed Ex the phone back to the Xfinity warehouse. Once they received the phone back, I could order a new one. The problem. I already ported my number to the new phone so I needed support to transfer my number back to my old phone so I would have a working phone in the meantime. The manager of the store could not do that for me so he called someone in the COE department. After many discussions, nothing could be done to port my number back to my old phone and I had to wait until the new phone was credited back to the warehouse, order a new phone, and start again. Bottom line, I would be phoneless for many days. I left the Hyannis store with no resolution. I called Customer Service again on my care ride home. Another 3 hour call. I will review that experience in a separate complaint. I can not express with enough frustration how difficult it was to leave that store and not want it to ignite into fire behind me. Boycott Xfinity Hyannis, it might save years to your life. read more
