All they care about is making the sale. On 6-27-26 at…read moreroughly 6:45pm I went there against my better judgment due to my wife's interest in getting a new phone. She was making the switch to apple from android. When we entered there were people ahead of us so we started looking around at the display models so we could weigh out our options. When it was our turn the young lady working ask how she could help. We explained our plan. She immediately said "are you sure?" She explained a lot of people don't like making the switch from android to apple. We said we would be fine and her response was "ok just don't return it." That comment was pretty rude, but anyway moving on. We mentioned how we were looking for a lg screen type of phone. Her response was "ok then you want a 17 pro max. do you want orange or blue?" Never did she get up out of her chair to show us possible options, show us the display models, show us comparisons between the options vs what's available and in stock. On display was a 15 pro max, 16 pro, 16, 15, 17 etc. etc. All she cared about was going right to the top of the line most expensive model available and pushing the sale. It made it feel like this was our only option. Terrible decision on my part to continue to stay there. I should have already walked out before we reached this point and went to the Swansea location instead where they actually take their time and take pride in customer service to make the decision of purchasing a new phone a pleasant one. Anyway to continue, she didn't explain the pricing, the down payment, the insurance plan, how it would effect my monthly bill, NOTHING. I had to ask all these questions that should have been explained ahead of time. When I mentioned a trade in with the old phone. She responded "no its too old." What happened to the trade in any phone towards a new purchase? My next question was naturally about transferring the data from the old phone to the new one. Her response was " oh um no we can't. it will take too long." Then on top of all that she hands the phone over in the box and says "your all set but, you will just have to call customer service and have them transfer your phone number to the new phone." Wait what? Isn't that your job? Part of her final farewell was "make sure you leave me a review, ill take at least a 7. that would be good." So in the end I spent a ton of money on a brand new phone to leave the store and not be able to use it. That actual makes sense to you? RIDICULOUS! When I got home I did some research online and found how to perform the data transfer myself. took roughly 30minutes. Then the next day I called customer service to activate it for me who by the way was also dumbfounded how the store staff had conducted themselves. Yrs ago I had encountered a similar experience when the location was still sprint and I said I'd never go back there. I will not make that mistake again. All though over the yrs the staff has changed the one thing that remains the same is all they care about is making the sale and doing as little as possible in the process. STAY AWAY from this location.

From the owner: Visit the T-Mobile store in Fall River and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 16 William S Canning Blvd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.