Not a bad experience. I arrived 15 min before closing. I was addressed within 2 min of being there. When the young woman with the long dark hair was done with one customer they called me. It took no more than 7 min to be in and out. There were other people in the store as well. The only thing that I would change is I would have them have a check in counter and a display screen or something to account for the customers that walk in and have them taken care of in order. It would be a nightmare on a busy day to decipher who came first if someone isn't paying attention. Other than that. No issues. read more

Xfinity Service Center - Outside next to Best Buy - Mobile Phones Near Me - Visalia, California

Well 2 weeks ago I had a appointment to come to my house. Then yesterday someone came out to check internet never did but got my Paramount Plus working after paying 2 weeks of not working. My tv is still pausing and stopping so back tomorrow. I feel sorry for manger because he is going to earn his pay this is BS Fred Crumrine read more

Highly recommend Fernando when you go in you, spoke to him 2 day' His Customer service Awesome. So when I went in today, i asked for him. You will not be disappointed. Thank you so much, Fernando. read more

Knowledgeable Employees. Good Service. For Internet XFINITY has good pricing and Higher Speeds for less money. read more

I am trying to rate Xfinity overall not one particular store. They are the worst, two cellular lines for $40. Then I was charged $40 for going over in the first month. I had T-Mobile for 10 years and never went over. I am an adult user. To add more Gigabytes and spam protection was another $50 a month. Do Not use Xfinity mobile. read more

Not good customer service and snarky vibe. I felt talked down too. I need to evaluate why I use Xfinity services if it's like this.

for the past 8 yrs I have been an Xfinity customer. I always pay at the kiosk, but for the last 4 months, I put my phone number and my house number in, the system tells me that it don't exist. every month for the last 4 months I have had a employee investigate this issue, but it's still happening. yesterday I went to pay my bill like I usually do, except I am on a walker, that I have Ben. on for 3 months. 2 employees were at the podium by the door, seen me coming to the door, just stood there, yakkin and on their phones, didn't even bother to help me, even though they seen me struggling to get thru the door. I went in, had to find my account number cuz the same account issue is happening, finally paid my bill, headed to leave, again, these 2 just said have a nice day, didn't bother to open the door for me. I struggled getting out the door by myself... Love that wheel chair sticker on the door, guess it don't mean anything. read more

Francisco and Candace helped me out and were amazing and diligent in their services! I was dealing with some errors on my account and they helped me out quickly and effectively. Customer Service was much appreciated. thank you so much read more

One of the representatives was very rude and made snarky comments. She seemed so eager to help and once it was mentioned we would just buy the phone in full she was rude after that. No other problems other than her. read more

I stopped in the Xfinity Service Center to make some changes to my services and begin a new contract because my stay in Visalia has been extended because the tenants renting my Long Beach home asked me for another one-year lease. (cha-ching) I have come in here a few times, and the service is quite friendly and helpful. Employees are knowledgeable with the services and equipment. Xfinity as a service provider is another story. A few hours after placing a November 1 order, my cable TV was turned off for some odd unexplained reason which required a one-hour technical support call. Problem solved. The COVID-19 precautions here are top notch. Services such as equipment exchange or returns are handled under a covered tent outside with no need to enter the store. Staff is masked and masks are required. Capacity inside the store is limited, social distancing is enforced, and employee stations are protected by plexiglass walls. read more

From the time we walked in to the time we walked out we were there for 30 minutes. We were quickly greeted by one of the store associates and checked in by another. We sat and waited in the lobby for about 5 minutes. We were helped by Carlos. We went in to upgrade two of our lines. The store did not have the phones we wanted but we were able to order them and they will arrive in two days. Carlos also gave us information in regards to a discount that's available for internet. Carlos was knowledgeable and helpful, great customer service! read more

I was hesitant about signing up for their internet service. I did't have much of a choice as they were about the only company which services my area. ( I use AT&T U Verse at my other house ). Xfinity offers a 30 day trial with the option to cancel with no fees. You can't go wrong and if I didn't like their service , I will discontinue on the 29th day. I went to their store 3 different occasions and spoke to 3 different sales consultant. Each time , I was given 3 different pricing on plans strictly for internet. Can you believe this BS ? Each time , I walked out furious. This is as bad as buying car So, on my 4th visit , Juan Carlos Bejarano was my sales consultant. I explained to him the BS , I've putting up with on my previous occasions. I just want internet service and nothing else. He throughly searched and found me the best price plan available and was better than what I was quoted my previous 3 visits. As to why the previous sales consultants couldn't find the information , who knows ! *** I am happy to say I am now a Xfinity customer thanks to Juan Carlos Bejarano *** read more

Who doesn't have WiFi set up in their house in 2019? You guessed it, this sad soul right here haha. I'm starting school in a few days and decided it's probably time I get it. I purchased the monthly WiFi and modem / router online and did store pick up for free. I was too cheap to spend money on shipping so I opted to drive to the nearest location. Once I got here I was greeted by Mike opening the door for me and welcoming me inside, from there he asked me what he could help me with and then he took me the little office area to get me my items. He was so friendly and helpful and walked me through how to set it all up! This location is only a few months old and is super modern and bright, it kind of reminded me of the Apple Stores. I wanted to take more pictures but didn't want to look weird haha. They have TVs mounted on the walls, a lot of seating areas and super friendly employees, I was in and out in under 15 mins. I will definitely be back, thanks again Mike for all your help! read more

Xfinity Service Center - Mobile Phones Near Me - Visalia, California

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Xfinity service center is horrible. I have been a customer for years, and they messed up my plan and did not switch it to unlimited. They won't reverse the charges. read more

honestly worst internet provider i have ever had they promise fast speeds but every other week they have outages, and when it is good we can't watch normal tv without the voices matching the screen or platforms won't work. you'll be better off going to cricket for a hotspot that will work faster and more reliable. I moved to a different county to try Xfinity in a different location but wouldn't you know it still the same. after my next bill cycle be sure i won't be using them again. read more

If I could place a zero here, I would! Who pays $227.00 for a Ii internet bill, when the bill should only be $50.00 in the first place? How about getting a call from Guam! Oh that was a classic one! The rep says..." Hello Bob-Beeeee" and congratulations! You have been cleared to receive our 800mps package! It's only $95.00 per month! I said "No...Don't need it! Next thing you know, I'm charged $227.00! I wouldn't sign up here all you folks on a fixed income! There are free programs if you search around! read more

Is it too much to ask to have a dang phone number directly for a store? All I needed to know is if I could come down and purchase a wifi extender and I spent a friggin hour trying to get through to an agent with all the stupid 800 numbers. Way to go Xfinity, a big fat ZERO stars if for customer service. read more

Xfinity is not ready to be a cel phone company. It took over 3 hours to port in my number from Sprint. The instore and Tech Support need to be trained on simple tasks. Today was ridiculous. read more

I received a notification last night that someone bought 4 cellphones under my account at this store location. I did not make the purchase, I also dont live near this location, I am 200 miles away. I would like to know what form of identification the store requested from the customer who impersonated me. read more

For Home Internet This Company is the WORST! There's always an outage , and their Boxes are outdated, and even when you take time to replace them their STILL outdated! unfortunately most of the time their the only ones to pick from so you have no choice! read more

My experience today at this store will be the reason I stay an xfinity customer. After having multiple frustrations over the past few months as well as an increase in pricing, I had had enough with the call centers lack of empathy or willingness to do anything and decided to make one last effort in store. Jonathan the manager on duty took the initiative from the beginning and made sure I left satisfied with my services and what I'm paying for them. Will never call the 1-800 number again, all my business will be done at the store. Can not thank him enough, and highly recommend the team at this store! read more

Xfinity mobile is dirt cheap. Hands down the least expensive. The coverage is also great. With that being said, their customer service is horrendous. Sign up and pray you never need any type of assistance. The call centers overseas are a complete joke. read more

I have been with Xfinity for years. The company has gone through allot of changes. It use to be the best customer service over any company I deal with. Unfortunately they have a new CEO. If you want to be frustrated on a regular basis this is your company. No way to reach them except going through an AI phone system. If you don't say it right the system hangs up on you. No personal support except Mexico or the Philippines. Absolutely disgusted with this service, people , lack of service. What are you people thinking. It went from a 10 to a less than 1. To bad. I have two words for the CEO. Pound sand. You have a done a great job at ruining this company's. My frustration is over. Simply trying to pay you money for my bill shouldn't be that difficult, considering the business that you're in, but it takes me over an hour to come up to the same result every time nothing. My time is more valuable than your garbage. I hope your company fails miserably, because in my book it already has. Thank you. read more

Very accommodating when over billing or taking your money, but will offer no assistance beyond that. You will speak to every different person and be on hold for hours then days & in my case may never resolve the issue, but will be billed & over charged. Is it that the "customer service" reps are "working" from home? I'm not sure, I only know that they are completely ineffective at best and will just lie and say the problem is fixed or make false promises to get you to hang up knowing that you will only have to call back, wait on hold for another hour/ hours and speak to another 50 people. Save yourself! Even Prepaid is better!! read more

This place is garbage. Xfinity is garbage. Comcast is garbage. There is no number to reach them at The operates are restarted AF Stupid people run this business. Horrible experience read more

I was told by a customer rep on the phone to go to the Visalia store and exchange a faulty fxipod box, didnt work they could not do the exchange. We have been trying to get our internet going for 3 weeks. First xfinity cut the cable off for 4 days and we didn't get out modem by mail, so we drove to Fresno 45 miles to pick up modem because the Visalia store said they could not give us a modem. for three weeks we have been calling and trying to get the fxipod to work in our house, no luck at all, so the customer service person on the phone told us to take it to the Visalia store and exchange it. I get to the store and they they can't exchange it, maybe the manager could help me but he was not there. Another problem is the Visalia store does not have a phone number. Poor communication between the company and the sites, and the customer gets the short end of the stick. I'm so mad right now I could turn this internet off and start with someone else. Customer service it horrible and no one seems to know how to help us. We should be compensated for all our lost time a d trips to the visalia and Fresno store. angry and so dissatisfied with Xfinity read more

What in the world? NO! We scheduled new service. Comcast sent a tech to "fix" our service not install new service. We waited all day for install and to have them NOT install is wrong. So, we wait for two more weeks to get install. XFInITY your not customer friendly!! read more

had a great experience at this location, Cory needs a raise! He was willing to help on the spot, had a strong customer service, helped me with everything i needed done very quickly even though the store was packed, i was in and out of there within ten minutes. read more

The wait time was very long. Took close to an hour just to get to us. But the customer service was very helpful and they handled everything I needed them to. read more

Typical bait and switch. Spoke to agent about my specific needs of not needing TV service, got an out of door price with internet, which was reflected in my order. Then, supposedly I signed something different on the contract (TV supposedly free first month, then "surprise" fee appears on second month that I knew nothing about since I do not watch regular TV, supposedly approved by their legal team because it was deceivingly worded, yet embedded somehow), and now I am stuck with higher bill for a year. Fantastic morals here.... read more

This is the worst xfinity service center I have even been in. They are trying to copy the Apple stores and other phone stores. It's not working. When you try to find someone to wait on you you can't. It took 20 minutes just to get put on a list and then another 40 minutes for someone to wait on you. In the meantime the customer service representatives are just walking not waiting on anyone. When I asked if they could maybe start waiting on some of us, I was told that they were just stating their shift and doing the best they can. Well they are really good at avoiding the customers. And the sad part is that most of us were holding boxes that just needed to be turned in. I know it a new store, but it's a disorganized place to do your business. Why did they close all the equipment stores and open these stores that do not work for a cable and internet store. read more

AJ was an enormous help, unlike their phone service to even get a human. AJ answered ALL our questions and helped us renew our expired contract. Thanks AJ for being an amazing rep for Xfinity. read more

I had to endure the annoying drive from Lemoore to this store to try and figure out some cable frustrations after a failed phone call to the company's customer service but the workers in the store cleared up a lot of confusion and I left very happy!! Great job! read more

Very helpful and I was so glad that we don't have to drive all the way to Visalia for service anymore!

I was advised by the customer service representative to go to the nearest Xfinity Business center to have my device replaced. I went to the Visalia Mooney location and I encountered this employee by the name of CARLOS. He definitely does not know what customer service is. All he had to do was entertain my request, but what he did was give me an attitude trying to dissuade me from what I came for. This person... very rude, intimidates customers, bad attitude. Not at all personable. read more

The Xfinity store in Visalia is my the best store I have been too. I would recommend you go there and it's worth the wait. read more

Xfinity Service Center - Great service from this man. Very friendly and gave me the best options. - Mobile Phones Near Me - Visalia, California

I can't say enough good things about Xfinity. This was my second time going into the store after another business pissed me off (AT&T and Best Buy). Both times they were able to help me and offered even more than I was expecting. Thank you Xfinity. You have a loyal customer for life!! read more

The worst customer service experience. Been here twice for their error in setting my account and both times there was over 1h wait. Not enough people That seem to know what they are doing read more

These were the rudest bunch of people I've ever seen. Didn't want to answer any questions, never looked at me while I was talking . I guess when you monopolize the market you can treat people however you want. I'm on a fixed income and wanted a cheaper plan. Nope those are only for new customers is there anything you can do to help lower my bill? Yes cancel your account and have your wife open a new one tomorrow. that is the stupidest logic I've ever heard. No thanks, I'll do without read more

By far the WORST internet I have ever used. Constantly shutting off and all around just giving me problems. Never again using Xfinity.