You have to wait in line, but then they can give you deals on the spot. My monthly home internet bill dropped from $100 to $40 because I went into the store and asked for a better deal. When I originally signed up, a technician came to my apartment and installed the cable and router. The service itself has worked perfectly and is private. But I do like that I can go into the store if I need something. read more

Went in today to pick up equipment- WiFi modem/router. Everyone was super nice. Unfortunately, I got an email after with my new monthly rate that included a subscription to NOW Latino TV. Yall I don't speak Spanish. So I just spent part of my Friday night chatting with customer service to "cancel" a monthly subscription I had no idea was added today & def didn't authorize. That this location did that when I literally just went in to pick up free equipment is wild. Check your bill when you leave. read more

Service was not working for months leading up to my cancellation. 10 phone calls and a technician coming out and nothing worked. My burglar alarm went off and I could not see who was at my house or deactivate my alarm because xfinity was down as always. Well my neighbor was nice enough to call me when the police arrived. They were kind enough to told me this is the 2nd false alarm at my residence and the fact that I never disarmed the alarm I wasted tax dollars and was fined $250. I was on the phone with xfinity when the police called. I even told the agent that was the police and I was fined. Agent so kindly closed out my account and said I would have no bill as long as I turned in my equipment. I later I received a bill for $50. I immediately called and complained. The guy said its because I didn't turn in my equipment. So I gave him my receipt number. Then he said its was a proration from when I cancelled service. I responded with the service that was not working and thats why I cancelled? I told him to pay the $250 fine and I would pay the proration. I asked to speak to a manager at least 10-15 times. He kept telling me none was available and someone would call me in 3-5 business days. I said no and that I needed to speak to a manager and he proceeded to hang up on me. read more

Xfinity Store By Comcast - An hour and 14 minutes to be hung up on. Professionalism from over sea's at its finest. - Internet Service Providers Near Me - Aventura, Florida

el servicio en la tienda de aventura es horrible, mas de 45 minutos para devolver un modem, 5 empleados y solo trabajaba uno, la chica de la puerta estaba con cara de yo solo estoy aqui para cobrar mi cheque, los otros empleados paseandose por la tienda hablando por telefono o en las tabletas y la tienda con mas de 10 personas esperando por mas de 30 minutos, en fin tanto en linea como en persona la compañia comcast cada dia esta peor. read more

The store was really busy, but they served us in an organized way. I think it was the manager who helped me with a fun and welcoming attitude. read more

I knew the store was going to be busy, so I made an appointment and was seen in a timely manner. Nick was so patient and professional he answered all my questions and then some. He explained in detail what I needed to do, and he was extremely helpful. My monthly home internet bill dropped, and I was able to get faster speed it was a win win situation. I highly recommend Nick if you have any questions/ issues or services that need to be changed. read more

Awfull slow. They don't care. They walk around slow motion n do not make efforts to help the line. Impossible coming here

What a nightmare we had on October 15, 2025. We went to pick up 2 cable boxes for our unit. The rep was not able to help us because the tenant had not closed the account which were we paying for. Brian the manager came to assist. He wanted us to show him the deed of the unit to verify that we were The owners. So I searched Broward county assessors office and found the record that we were the owners. He was not satisfied with that and asked for the deed to be confirmed by a public notary. All he had to do was to look at our mailing address of record in Broward county and to match it with our drivers license. So we contacted Exfinity customer services by phone and there was no problem at all! My husband and I are Caucasian and we felt that we were discriminated because of our background. There is no other explanation for this horrific treatment besides the guys incompetence! This guy should have never be in the position of being a manager! read more

The store was very clean and Cristian welcomed me at the door, he was very helpful and very knowledgeable and took the extra steps to help me activate my phone when it got complicated! He was extremely patient with us even though we came close to closing time read more

I had the best Xfinity store experience at the Aventura store. Christian helped me out so much. I hadn't slept at all the night before, cause I was very nervous about transferring to a new iPhone but Christian walked me through everything. Thank you, Christian! You are the best read more

I came in it simply grab a FREE Xfinity Flex box ! That I already paid for and that Xfinity forgot to ship out , so I come to the store as soon as it opens to pick it up and am told I have to wait about 45 minutes, this is completely ridiculous and is border line making me reconsider my Internet provider . Horrible organization and order of operations , unhelpful staff . Unconcerned. This place is a JOKE ! If I was the owner I would be embarrassed! read more

Xfinity Store By Comcast - Internet Service Providers Near Me - Aventura, Florida

There is no Yelp listing for the Comcast Xfinity location in Dania Beach, FL on Stirling St. I went there today to inquire about my internet going out the night before for at least a couple of hours because you can never speak to a person when you call them. When I called the night before the robot said it went out for scheduled maintenance and I wanted to know if this would happen again at night and if I would get an adjustment on my bill. The man I spoke with was extremely rude and unhelpful. He was doing everything in his power to shirk any responsibility or explain why it happened, saying they can't predict it, he has no idea why it happened, this happens with all internet providers, I may get a small adjustment on my bill but basically go away. He was very snarky. It's enough to make me want to go to AT&T. read more

The service in person @ Aventura store and via phone customer service was horrible! Avoid them and the internet service wasn't good, as well. read more

Some of these reviews are ridiculous and unfair, so I'm taking the time to appreciate a good service. I came to the store with no expectations and no appointment, I needed to cancel my service not for the lack of it, in fact I haven't had an issue with xfinity, the quality it's been amazing but my condominium change companies so I had to terminate it. The store was busy and I was fourth in line but Derek took my name and shortly Lazaro took care of me, he was very professional, and quick, he knew what he was doing. Great service guys. Thank you and who knows I might come back. Keep it up read more

Xfinity Store By Comcast - Xfinity store aventura - Internet Service Providers Near Me - Aventura, Florida

A long line to return equipment. There must be a better system for equipment return. There must be a reason for people getting not keeping Comcast read more

last Friday I went to the store with my appointment ready on time . they let people without appointments ahead of me . I had to wait 1/2 hour. I try to fix my phone . simply it was discharged . I had to change companies . go to ATT . I they fixed . but I lost my number that was cancelled by someone who knew nothing about phones . very poor service . read more

Customer Service is awful 4 hrs dealing with an issue took several trips to the store and many hrs on the phone

After 15 years I left because they would not allow me to change my plan to strictly internet. The rep who was on the phone was playing games and the young lady in the store was also not up to par. No time for the bs xfinity. read more

One star is way too many for the horrible sense of customer service in this store. For starters, their agents are minimally trained and in a rush to make a sale. Once you've purchased the item, in my case a new iPhone, they just want to get rid of you. The worst agents that I've encountered in my quest toward making/returning merchandise have bern Pierre and Lizbeth. I asked Pierre to please show me all of the available iPhone colors prior to making my purchase and he said he couldn't so just tell him my top 2 favorite colors and he'd bring those out! As for Lisbeth, she is clueless and has made returning a prior order a nightmare for me. Overall, I recommend calling customer care at (800)COMCAST and opening a case regarding your issue as well as setting up an appointment so that once you arrive the store, the agent can simply follow the instruction under your case number. Otherwise, you will be stuck at the store just watching the agents call customer care for directions. This place is ridiculous and a total waste of time. read more

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Crap service. Unreliable. They play games and tricks to make it super difficult to get to phone tech support. The techs themselves are barely competent, they constantly misdiagnose the problems and needlessly extend your suffering. The app is useless and necessary. How many different apps do you have in the app store? I count at least 5. How is this supposedly going to make it better for the customer? I am tired of your phone support mirror mazes. read more

This store is an organized cluster and a health risk especially now with Covid be careful going here make sure to set an appointment because it's extremely busy and they do not take any safety measures read more

Today I had the pleasure of going to the Xfinity store in Aventura. I had never been there. Or maybe I've been there but I came at it from the other side of the mall so I never ever saw it. I don't know what other people are experiencing but they are so nice there. There was a lovely lady at the door and I never got her name but due to social distancing what they'll do is they'll take your number and I'll call you when will try to look for your car and all that stuff so you don't miss your appointment. So you can go wait in your car. They sent me three texts and I missed all of them and she came out and I saw her and then we ended up connecting. So that was very nice to begin with. I was set up with a nice young man named Paul who was very nice and helpful. He got my current rate of Internet only from 87 to 67. So I am in love with this person I will bake him some muffins. And he was really nice and helpful. So I don't know what these other people are talking about. My experience was great. I'd definitely go back again. And beat that is a Publix next door so after you handle your business you can go get some cake. Nothing like a piece of cake to finish off a good day. read more

The associates were knowledgeable and efficient. I signed my contract and received my equipment within 10 minutes.

I recommend making an appointment to visit this location. I think they should have a better set up for returning any equipment. I had to wait over one hour just to return my equipment. It was just ridiculous! The lady at the door could have been a lot more pleasant. read more

This company is the worst garbage ever and the service is HORRIBLE. That includes internet and customer service. I work in customer service. And on top of the complaints, someone was to come fix my modem AGAIN, and they didn't come. Right when I started a new job that requires me to work from home and answer phone calls. read more

Horrible service by JOSE. Sent me home after waiting for 45 mins with a new cable box MINUS the HDMI cable necessary to hook up a TV. Jose you dropped the ball on customer service! I've been a client since 1993! What a waste of time. Then called xfinity & was told they would send it for $6.00/3-5 days. I ran to Walmart for $6.00 & hooked up my TV. Can someone train these people please instead of wasting peoples time. read more

This xfinity store is by far the worse one I've been to. The customer service here is horrendous. They have you standing outside in the sun. I understand it's covid related but to have your customers standing in the sun without an explanation is ridiculous. read more

Very bad services , they lied to me , sold a service that they couldn't provide and then didn't want to return the money ,had to go to the store 3 times , every time there was one hour wait . I don't understand how this company does that to costumers read more

Horrible service from a horrible provider. I could write an essay but they've already wasted enough of my time.

This store is a waste of time, I spent there 4hrs just for a pick up a modem. I talked with the manager Yuniel Martinez and not even him did not help me. This is a circus, don't waste your time coming there. I would definitely close my account with this people. read more

I work for retail for 6 years and i always try to help my customers as much as I can. Today i went to this Xfinity comcast store to pick up a new device that I needed. The Store closes at 7:00pm and I got there at 6:58pm instead of the employee saying hey we have 2 minutes to do this come in let me help you out she close the door up in my face locked the door and turn around and ignored the fact that i was there. Then I knocked and she said she can't open the door no more. I think first thats super rude and second bad customer service cause now I cant go until next week that im off of work. read more

This company has the worst f****ng service of life. Don't even let me get started on the stupid automated message system they try using instead of having a normal representative awnser the phone!!! read more