Had a man named trail...very professional and kind. Exceptionally great service...kimetha haysonread more

I requested my service cancelled which expired about 8 months prior, so was told they would lower…read moremy price. I was NEVER told it would start a new 2 year agreement. A month later I called and said someone was to call me back in Feb & I wanted to cancel. Insisted I pay $300 and I said no you were to listen to recording and get back. Now my lawyer is handling it as it is illegal as NO new agreement was communicated-ONLY a price reduction. It is on tape!

Sent out a cancellation email as we moved and this unprofessional company continued to fraudulently…read morecharge our credit card automatically month after month. Mallory Welch emailed my husband and said that she understood that moving is hectic but that they would not cancel our monthly service because we did not provide the reason for the cancellation! Difficult company to deal with, future clients should avoid them!

WARNING!! ! LINKUS ripped off my mother a senior citizen! She asked for them to set up the ADT…read moresystem in her home and they sold her another security system along the side of it that does not work and she does not know how to operate, or have a computer to get online to operate it, she is too old for this type of technology and the salesman should have known better or done better. They are totally irresponsible and unethical and a woman named Heather who won't give her last name from the company in Fresno CA just wants to argue over the phone and over talk. Beware of LINKUS they will take advantage of you and have no remorse!

I had a regional manager cold call me yesterday afternoon. He was very polite and helpful. After…read morethe spiel I decided to change services mostly because of money. I texted him later asking for all promises be put in writing. I received a text back to the effect that the installer would have it. I also spoke to him on the phone. This morning after reading the reviews and speaking to friends I decided to keep my TV service as is. After leaving a voice mail I received a return call. Mister nice guy was gone. When I told him I wanted the pending to be removed from my bank account removed he informed me that he'd already dropped the processing fee down from $50. and that his time is valuable. I was told that I would have to call Direct TV to try to get the money. I phoned Direct TV and cancelled my order. I was also able to get the money back. My whole experience has left a bad feeling for this man's hard sell tactics and especially his major attitude change when I asked questions and cancelled. If this is indicative of the salespeople it's quite disturbing. I live in a senior complex and can see others being pushed into questionable actions. I am grateful for the other reviews. They helped me to make a decision. I will NOT deal with them again

First of all....you can read my entire complaint on YELP but the abridged version is.....WORST…read moreCOMPANY EVER! I put my account on extended vacation mode last 6/24/25 w/DIRECTV rep telling me...."call us when you want to resume". To date 5/5/26 I haven't requested resuming their service & I had accrued a $118.82 credit balance. Today, 5/5/26 I opened a bill for $191.01 as they absconded with my $118.82 credit balance applying it to their 4/26/26 bill of $309.83 that I did NOT authorize! Joy (supervisor & 3rd person I spoke with) claimed they sent me an informing email or letter (she didn't know which) of resuming service". LIE!!! THAT DID NOT HAPPEN! Stupid me, I still had my account set for autopay So they stole $191.01 from my VISA account. 3 reps & 2 hrs later, their supervisor Joy told me I could "smash up their unwanted /NON-WORKING equipment with a sledge hammer if I so choose". So YES, I cancelled DIRECTV today but not before they managed to get another $309.83 out of me for absolutely NOTHING as we haven't used their over-priced service since June 24, 2025! They are THIEVES! Their equipment doesn't even work!! People, BEWARE! Use streaming services, Utube, anything BUT DIRECTV! I only wish I could give them negative stars as one star is waaaaaay too many and highly undeserved! What I got from DIRECTV was a whole lot of frustration! What they get from me is BAD PRESS! I hope it's worth it to them! And I hope you'll read my YELP review and direct your friends to these reviews as well! Please protect yourselves and your loved ones from this underhanded company!

They broke my personal modem so they gave me one saying it would be free and I would never be…read morecharged. Then they proceeded to charge me $15/month until I gave it back. While waiting in the xfinity store to get it fixed, there were two other people who were given "free" hardware then charged for it. The in store representative told us it was my fault and I was supposed to have returns it. However it was free because they broke my one. They refused to refund the money even after returning their modem.

The employees are so nice but management can't do anything ... completely powerless and couldn't…read morecare less. Tks for nothing, Brett.

This review isn't about Xfinity stores it's about Xfinity cable/internet service. I joined Xfinity…read morein May 2021. Since then every month my bill has increased slowly. This past February 2026 it was $165, then my April bill arrives and it's $227! No explanation, no change in service, no upgrades just a giant jump in monthly service. I call Xfinity and spoke with Alex informing him I'm considering canceling my service unless my billing is adjusted lower. After his blah blah blah and round and round we go for 30 minutes he states he can lower it to $147.63 locked in for 5 years, including upping my WiFi speed to 1 GPS and no change in service. Cool, I agree and we part ways. Three hours later I flick on the TV to see I'm missing a bunch of channels. I call Xfinity and spoke with Yvette and after awhile she states I went from 125 channels down to 20-25 channels. Grrrr j aws tight moment. I ask to reinstate the 125 channels. She does and after 15 minutes said my monthly would be $220 and that's the best she could do. Ridiculous. And gave her an April 30th end of service. My money goes to streaming not to rip off Comcast/Xfinity.

I had a really frustrating experience at this Xfinity store today around 4 PM…read more I walked in and wasn't greeted at all. One employee (blue hair, name Jean) looked right at me more than once and didn't say anything. I stood there for about five minutes waiting, while other customers came in after me and were greeted and helped right away. I finally had to speak up and ask if anyone was going to help me, and all I got was a quick "oh sorry, how can we help you?" like it wasn't a big deal. The whole staff seemed completely out of it--low energy, not paying attention, and just not interested in helping customers. When I said I wanted to buy an Apple Watch and asked how long the wait would be, I was told it might take a while because everyone needed to take lunch. That shouldn't be the customer's problem. I wasn't expecting anything special--just basic customer service like being acknowledged and helped in a reasonable amount of time. Instead, I felt ignored and unwelcome. I ended up leaving without buying anything, and I definitely won't be coming back or recommending this location.