Goodmorning,
My name is Ms. Thenesha. My boyfriend, Mr. Deryl, and I has literally been trying to receive service from your company since mid to late August. My boyfriend has gone to a local Comcast as well as contacted a couple of times and I also, have gone to a local Comcast located in Olive Branch, MS and contacted over a number of times and maybe even a lot more of times. Routine call with Comcast when I have contacted was the address or phone number not in the system, couldn't locate us in the system, go to your local Comcast, let me collect the information, someone would be out... routinely. I have experienced talking to a supervisor, job still not completed. If it was, i wouldn't be typing this as well as we would have cable. I have been hung up on once which when I was working in a call center, there would be termination involve. I have been given the run arounds, appointments that have not been met and a phone call making us aware that our appointment was cancelled and needed to be reschedule. We have experienced dishonesty, someone came out once, ran wire other the grass, said someone who had the tools and experience to complete the job would be out here and that we would receive a call. Neither received a call, and no one came out. I eventually checked with my boyfriend to see if the job was done, he said no, and told me no one even contacted him yet. The sad thing about the whole situation is that, Mr. Deryl C. don't even have Comcast cable yet. My mother and I and family has been a loyal customer of Comcast for many years and i really love the service, so we referred the service to my boyfriend because i felt or "thought" it was the best service and even better than the AT&T service that he already had and decided to cancel for me. But after months of waiting, maybe we all made a huge mistake and should all just cancel our service. We recently had an appointment schedule for this past Tuesday, on the 24th so that someone who had the tools and experience could finish relocating the dropbox, if I'm using the correct term, so that we could get the cable installed. Right after the routine call with Comcast and the rep being dishonest or unaware that the job was never completed, I called immediately after speaking with that representative to make sure that we actually had an appointment and that someone would honestly be out to the house on the 24th. A rep by the name of, confirmed the appointment for the 24th between 8:00-8:00 ofcourse, and promised to follow up with us about the appointment or Monday coming up to make sure it was done and so that we could finally get cable installed. So far no follow up has been made as well as appointment been fulfilled. We are very kind, patient, and professional people. We have three small children as well as their friends who love to come over. We would rather not continuously spend cash on either Red Box movies and purchase DVDs but instead watch cable. Maybe we have made a huge mistake trying to do 'business' with Comcast or better yet, we learned a lesson. We have patiently waited longs weeks for appointments and now months for service as you can see, if it's the Lord's will, we are days from November. Someone is home and/ or always a phone call away especially when it is 'promised' that our appointments are on a certain day. We are very unpleased with this service, I should be very ashamed on how i encourage him to receive this service, and will be escalating this issue by to corporate by forwarding this review. What happened to the passion and the love for the business, what you do, what it stands for, and for your customers? P/S: This is a ticket number I was given a while after we had already spoken with representatives, 043569225 given by Regina that was cancelled and needing to be rescheduled with our knowledge. Yolando was the second representative we spoke to just recently, she was the rep who confirmed the appointment for this past Tuesday that was made by a male representative that never happened. These are just a couple we remember.
With Kindness,
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