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    AT&T Store

    2.0 (5 reviews)
    Closed • 9:00 am - 7:00 pm
    Updated over 3 months ago

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    6 years ago

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    Verizon

    Verizon

    1.0(1 review)
    0.3 mi
    Available by appointment
    Shipping

    I've had very good customer service at this Verizon location in the past, which is why Saturday's…read moreexperience was so disappointing. We came in knowing exactly what phone we wanted and were ready to make the purchase. Instead of focusing on that, the salesperson spent several minutes asking about our internet service. We explained three separate times that we were happy with our current internet provider and were not interested in changing. I'll acknowledge that I became short and did cut him off, but only after repeatedly trying to redirect the conversation back to the reason we were there. When I asked that we please focus on the phone we came in to purchase, I was told I was being rude and that he "needed to educate me." At that point, we left. We drove to the Southaven Verizon store, received great customer service, purchased exactly what we came for, and were finished in about 20 minutes -- no unnecessary sales pitch and no need to be "educated." I understand that employees are expected to discuss other Verizon services, but once a customer has clearly said they aren't interested, that should be respected. There's a big difference between informing a customer about options and continuing to push after they've declined. Unfortunately, this experience was enough to make us take our business elsewhere.

    From the owner: We don't just consider you a customer - we strive to treat you as our "guest" when you join us in…read moreany of our 1,000+ convenient locations. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Getting the best performance for this technology matters, and Verizon delivers.

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    T-Mobile Authorized Retailer

    T-Mobile Authorized Retailer

    1.7(3 reviews)
    2.5 mi
    Virtual estimates
    Shipping

    I'm giving this T-Mobile a 2 star rating because I was able to get help from a nice manager…read moreeventually. I walked in the store trying to get assistance with one of my T-mobile devices and I was dealt with very rudely by a woman named MiAngel, she was not at all helpful and visibly annoyed when I came in needing assistance. I do not recommend going to this establishment for help. I did not like the way I was talked down to or treated by MiAngel, good customer service is very important but is often lacking these days :|

    This is the worst company ever to get a phone through. I have been trying for MONTHS to cancel…read moreone of my dang lines. JUST ONE OF THEM! I was going to keep my second one but my friend got another phone with another company because of this ones poor reception and want his cancelled, after I got billed for the FOURTH month in a row for his line (and no one was willing to even help with the fact that I kept getting billed for an unused line) I decided to leave all together. I decided to call back a couple days later and see if it actually canceled and much to my surprise it wasn't but it had a "future cancel date"...... then I was going to be billed with my line AND HIS LINE yet again... after talking to them for ever they finally agreed to just charge me for mine even thou I cancelled it on he 5th... that wasn't working with me so I sat on. The phone another minute until it was finally knocked down to 50 which is still bs but better than it was. You better not get a phone with them unless you like bad service and will never cancel it seeing how it takes an act of congress to get them to actually cancel it. I guess we will see the 22nd if they actually did their job... Don't do it.

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    AT&T Store - mobilephones - Updated September 2026

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