Best customer service I've received at a phone shop. Usually very pushy, loud, and wrong. Not this…read morego around, this is my permanent shop now.

I have broken another phone unfortunately . I went to this place 11/26/24 to have my iPhone XS…read morescreen replaced from shattering and blacking out. I had called ahead of time to get a price estimate & his price was easily the better choice compared to others in the area. Jameel (unsure on the spelling, sorry!) greeted me instantly upon entry and made me feel welcome , all while helping a customer already. I paid $80 for an aftermarket screen replacement and I've had no problems at all. My phone works just the same as it did, if not better before replacing the prior screen. He was also very knowledgeable about my iphone, he literally replaced my screen in under 10minutes, again, all while engaging and helping other customers as they came in as well! He accepts Apple Pay and will fix your damaged phone screen and let you pay after repair if needed, as this was my experience. I had a really great customer experience with Jameel and I most definitely will recommend and be using his services in the future!

I've had very good customer service at this Verizon location in the past, which is why Saturday's…read moreexperience was so disappointing. We came in knowing exactly what phone we wanted and were ready to make the purchase. Instead of focusing on that, the salesperson spent several minutes asking about our internet service. We explained three separate times that we were happy with our current internet provider and were not interested in changing. I'll acknowledge that I became short and did cut him off, but only after repeatedly trying to redirect the conversation back to the reason we were there. When I asked that we please focus on the phone we came in to purchase, I was told I was being rude and that he "needed to educate me." At that point, we left. We drove to the Southaven Verizon store, received great customer service, purchased exactly what we came for, and were finished in about 20 minutes -- no unnecessary sales pitch and no need to be "educated." I understand that employees are expected to discuss other Verizon services, but once a customer has clearly said they aren't interested, that should be respected. There's a big difference between informing a customer about options and continuing to push after they've declined. Unfortunately, this experience was enough to make us take our business elsewhere.

From the owner: We don't just consider you a customer - we strive to treat you as our "guest" when you join us in…read moreany of our 1,000+ convenient locations. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Getting the best performance for this technology matters, and Verizon delivers.

Very impressed. Had the screen in stock; in and out with a repaired iPhone 6S in less than an…read morehour. Lots of accessories too.

So I accidentally dropped my phone in the toilet and waited two weeks to fix my iPhone 6s…read more I've had my phone fixed from Cellairis for about three days now and it's like it never fell into the toilet and completely shut off. I'm honestly surprised from a cell phone store in a Walmart. I'm also new to town and just loved the fast wonderful customer service that Cellairis provided.

Go anywhere but here…read more Quoted me a price ($279.00) to replace the screen on my iPhone and said it would take one day to get the part in, but I had to pay up front. I came back the next day to get my phone repaired. They said the part was in, but now they need to change the price and charge me an additional $60 ($339.00). Claimed they tried to call and tell me, but my phone never rang and no voicemail left.

Work done on time; price as expected; owner knowledgeable & amiable…read more Location suitable for all areas of the city. Enough available parking.

I took my husband's PS5 here to have the HDMI port replaced. The replacement worked great at first,…read morebut eventually stopped working. Since it was under warranty, I brought it back and they "fixed" it. When my husband picked it up, he was told that if it happened again, it was likely due to something they supposedly couldn't be responsible for and we would have to pay more. We took it to another repair shop for a second opinion, and they confirmed the actual issue: the HDMI port had not been properly soldered to the motherboard. So the explanation we were given by this shop was simply not accurate. The original repair should have been done correctly the first time, and I'm disappointed that instead of taking responsibility, we were given an explanation that was not supported by the actual condition of the repair. I would recommend getting a second opinion before paying for another repair here.

I had a phone repair done here. It was a nice repair. That's really all I have on that…read more.. I found it odd the wall of dudes that are standing in the doorway vestibule. You are greeted with, "what brings you in today" in a gruff get out of here tone. I'm sure it's a Covid related measure but it is kind of dumb with 5 dudes standing in the doorway all huddled together, with 3 out of 5 with their masks under their nose. Anyway... Like I said... Phone repair went well. It was completed on time, and now looks brand new. 4 stars for the phone repair! I will say they need more locations that do repairs for insurance claims. I had to drive 35 minutes no matter what location I chose. They have an in home repair option but you could not get it an appointment for two weeks. That's ridiculous!

I hate coming here! If you're not here for new service or add a line they refer you to Customer…read moreService.

In an email and phone call I was quoted 89.99 as a specialty were offering. I ask my husband to…read moredrop the phone off for me the next day. He was at the store at 9:00 when they were supposed to open to find no one there. When he called them they told him that they would be there in 15 minutes. ( they were not). He had to drop the phone off later,...

In an email and phone call I was quoted 89.99 as a specialthey were offering. I ask my husband to…read moredrop the phone off for me the next day. He was at the store at 9:00 when they were supposed to open to find no one there. When he called them they told him that they would be there in 15 minutes. ( they were not). He had to drop the phone off later, (which wasted more of his time) then he was charged $119.99. This is a very disreputable place to do any business with.

Great customer service. Ash was very helpful and kind! This is the best Cricket store I've ever…read morevisited.

This place is a rip off, charge my card $72.00 for services that I don't have. Please be aware of…read morethe argumentative behavior

I'm giving this T-Mobile a 2 star rating because I was able to get help from a nice manager…read moreeventually. I walked in the store trying to get assistance with one of my T-mobile devices and I was dealt with very rudely by a woman named MiAngel, she was not at all helpful and visibly annoyed when I came in needing assistance. I do not recommend going to this establishment for help. I did not like the way I was talked down to or treated by MiAngel, good customer service is very important but is often lacking these days :|

This is the worst company ever to get a phone through. I have been trying for MONTHS to cancel…read moreone of my dang lines. JUST ONE OF THEM! I was going to keep my second one but my friend got another phone with another company because of this ones poor reception and want his cancelled, after I got billed for the FOURTH month in a row for his line (and no one was willing to even help with the fact that I kept getting billed for an unused line) I decided to leave all together. I decided to call back a couple days later and see if it actually canceled and much to my surprise it wasn't but it had a "future cancel date"...... then I was going to be billed with my line AND HIS LINE yet again... after talking to them for ever they finally agreed to just charge me for mine even thou I cancelled it on he 5th... that wasn't working with me so I sat on. The phone another minute until it was finally knocked down to 50 which is still bs but better than it was. You better not get a phone with them unless you like bad service and will never cancel it seeing how it takes an act of congress to get them to actually cancel it. I guess we will see the 22nd if they actually did their job... Don't do it.