I went to return a phone, which last day I didn't know was the day before. I hadn't been able to…read morefind a phone number or a way to get a return label, so I decided to there. The person who took me went out of her way to give me a number to call because she couldn't get an approval on the computer, and it was closing time. I called the number when I left and the person on the phone was able to give me what I needed and successfully return it! Just make sure to sing in before you take seat!

The product is great but the customer service is terrible. I've spent the past hour trying to reach…read morea live agent. FINALLY, I spoke with a middle eastern (middle man) who contacted the department for me. They said I have to submit a bank statement showing a negative balance to dispute a duplicate payment I made. Just refund me my money please!!!!!

If I could zero stars I certainly would. After being a loyal customer of over 10 years, century…read morelink deleted all of my account information and with it, lost my automatic payment info. They did not notify me and then hit me with a massive bill. They refused to try and make things right at any level. Happier than ever having canceled them and I wouldn't recommend them to my worst enemy. Shameful company. Steer clear!

Have had service 3 months. Was signed up for phone in addition to internet which I did NOT want…read more Duplicate charges on bills, but have been able to get them removed (just a pain!!) Speeds are considerably slower than they should be, and price is outrageous but being in a new area it is on par with the local competition. Customer service is my main complaint. Called about no internet in October and woman was very short and almost rude. obviously not having a good day. Received an email that my email address had changed, and when i called back found she had modified it though it was not something we discussed or that she verified. They would not give me her name or let me speak to a manager to lodge a complaint. It has happened THREE TIMES now that a cs rep has butchered my personal info when making a call for tech support. Last time was Thursday, called and scheduled a tech to come out for recurring internet problems. Sat here Friday from 8am to 4:30pm,with no call with an eta. Called and found my phone number was changed, to an out of state area code? Had it corrected and have tried multiple times to speak to a manager or file a complaint. Received an email for a customer service survey, but the link was expired the same day I received the email. Have sent several emails back and forth through the website, with canned responses that do not have anything to do with my complaint. Finally received a call from Heather today and was told there is no way to see who I spoke to on a particular day and time, the system does not log who modifies a customers information, and was told that often cs reps do not even log against a customers account when you call in. She verified my account information and AGAIN found my email address had extra characters in it. (FOURTH TIME) So obviously when they modify the email address I stop getting notifications that something has changed in my account. Giving one star because I have to give at least one star. This is by far the most unprofessional company I have ever done business with. Zero accountability and no way to reach anyone but customer service.The only reason I have not switched providers yet is that I do not want to be tied to a contract. But as today I am looking...

LIVE HUMAN support available 24/7 on the rare occasion I've needed assistance with my work…read moreinternet/phones/email. OUTSTANDING responsiveness, even provided proof that an email was sent and received by another attorney who tried to claim it had not been sent. Highly recommend.

Company quoted a job that we agreed on, only to not be able to complete the job after months of…read morewaiting. The quote required construction, and we talked to them about what ATT and other telecom services said would need to be done. We were referred to Worldspice, because we wanted a local company with the same capabilities. They came back with an updated quote that was thousands of dollars more than the original bid. At the time of the contract signing, we migrated our IT services (e-mail and hosting) to them. They did not come out to our site to assist with migration, and instead only did phone walkthrough, which took 3 days due to issues with the migration that could have been better completed had they handled it on site and not on the phone with the accounting department. As a logistics company, every second of no e-mail means money lost and customers not being able to reach us. Our staff was friendly, and due to the change in cost, we canceled our contract and began migrating to a different company. The IT team was even less helpful here, and provided the wrong information that later knocked out e-mail offline again. When we called them, they were extremely rude and told us that we are no longer their customer and can't do things for free. However, this was an error on their end that needed to be repaired.

We have waited over a month for them to install service ..They dont mind putting a dign in the yard…read moreadvertising for it but when it comes to actually doing the job they say it could be weeks ..highly recommend looking for someone else for wifi issues ..Don't get in the trap and wait forever to get done ..a joke

Dorian is amazing!!! This man has top notch customer service and people skills! He helped me and my…read morefamily sort out phone plan changes and new devices, all while being extremely helpful and friendly! I'll definitely be going back if i need anything else. 10/10!!!

Everything - except the new transparent iPhone cases. They're pieces of trash, as they flex along…read morethe lower sides of the case. When I dropped my brand new phone, the screen protector shattered. And! The fall was 21/2 feet onto an uncovered white oak floor.

My computer died and I needed guidance as to what to do Melanie came to the apartment we decided on…read morea rebuilt computer with solid state hard drive. She held my hand throughout the installation and set up and the cost was quite reasonable. I would recommend their services to anyone who needs computer assistance and or repair.!! Charles

They do a great job with computer repairs and buliding new systems.Melanie the owner is very…read morepersonable and responsiveness customer service and helped our company with important projects.I would highly recommend them.S Greenhaw.

Metro used to be Avery good phone company I never ever had problems with metro but then T Mobile…read morebought them out and now I'm having nothing but problems I'm going to look into another company

I been with Metro for some time and I like service a lot if you haven't shop with Metro give them a…read moretry and you will like them, a some people talk about there customer service is not all that good but don't listen to them cause I have never had a problem with them when I go to them..so check them out you will be happy.

I'm giving this T-Mobile a 2 star rating because I was able to get help from a nice manager…read moreeventually. I walked in the store trying to get assistance with one of my T-mobile devices and I was dealt with very rudely by a woman named MiAngel, she was not at all helpful and visibly annoyed when I came in needing assistance. I do not recommend going to this establishment for help. I did not like the way I was talked down to or treated by MiAngel, good customer service is very important but is often lacking these days :|

This is the worst company ever to get a phone through. I have been trying for MONTHS to cancel…read moreone of my dang lines. JUST ONE OF THEM! I was going to keep my second one but my friend got another phone with another company because of this ones poor reception and want his cancelled, after I got billed for the FOURTH month in a row for his line (and no one was willing to even help with the fact that I kept getting billed for an unused line) I decided to leave all together. I decided to call back a couple days later and see if it actually canceled and much to my surprise it wasn't but it had a "future cancel date"...... then I was going to be billed with my line AND HIS LINE yet again... after talking to them for ever they finally agreed to just charge me for mine even thou I cancelled it on he 5th... that wasn't working with me so I sat on. The phone another minute until it was finally knocked down to 50 which is still bs but better than it was. You better not get a phone with them unless you like bad service and will never cancel it seeing how it takes an act of congress to get them to actually cancel it. I guess we will see the 22nd if they actually did their job... Don't do it.