Bought a new phone and apple watch today, they had a deal I couldn't pass up. Ivan was the salesman that assisted me. It was a great experience but very lengthy process. He was very helpful and knowledgeable about the products. I felt like I was buying a new car I was in the store so long. But I'm a happy camper. Thanks Ivan read more

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Tim was amazing he got me set up with WiFi and then convinced me to switch my lines over 100000% great service. Very funny and will definitely come back to him anytime i want to add on anything. He explains everything and all the services that come along with it. read more

Very professional and caring. Was there about thirty minutes. Tech analyzed and solved problem.

I went into the store one to get a quote for cable/internet only and was quoted a number. At the time I couldn't pay that Becuase I didn't have the means to pay it, today I went in a stored to get the service for that same number and it increased by 40 dollars. The staff didn't seem to care and were snotty. Wouldn't recommend. Maybe I will have luck at another store. read more

This store at 4545 Sam Houston Pkwy in Pasadena is the most useless store I have ever been to. This is the store closest to my home, and they have never once helped me with anything. The supposed manager spends 30 minutes speaking to a customer, in Spanish, while I wait. He then helps me and spends less than 2 minutes and says he can't help me. I go the following year to renew my service, no help. These people do absolutely nothing, don't even waste your time going there. Call them on the phone. They will go up on you constantly, even though you're locked in, they will find a way to rip you off. Stay away. You're better off going to AT&T, they will go up on you too, but at least you don't have to deal with Xfinity anymore. read more

It was ok, No one greeted me when I walked but the couple that came in a few minutes later behind me was greeted and was helped right away. I walked over to the Representative and politely informed him that I had come in before them and I was there only for pick-up. Another Rep came over right away to help. read more

The assistant is awful. My bill has gone up 10 dollars every month so I am paying 40 more over the last 4 months and no response except AI wanting to explain bill. Avoid unless you enjoy being frustrated read more

The salesmen will absolutely lie to you about your services to get you signed up with a contract. Their equipment will absolutely break down on you regularly. Customer service will do absolutely nothing to help you. And they most definitely will throttle your rates if you do not pay for unlimited. My husband and I recently added unlimited we thought we were already paying for. We pay for gigabyte speed internet; before adding unlimited we were getting speeds of around 700 and after unlimited they shot up to around 900.....tell me its legal to advertise one speed and then actually provide a lower speed if you don't pay for unlimited usage. read more

This place is always busy. It's hard to find a parking spot most of the time. That's my only complaint. Was greeted as soon as I walked in the door. I was put on a list for service and pointed to what I asked about. I easily found the WiFi extenders and after I started looking at the other products and home equipment while I waited for service. I was called in about 3 or 4 mins. The tech was super helpful And explained the extenders. The ones I had been looking at were 100$ for 1 at Best Buy. The ones here were 100$ for 3 so super deal. I also asked a few other questions about my service and products. Ended up walking out with a free remote as well. All and all good trip and now the 2 aunts will not be fighting over the 1 remote and losing it now that's we have 2 read more

Everything about this company is halfass bullshit. There customer service is non existent. They jack you with a sandpaper glove if you choose to use your own equipment. Service is intermittent. You waste your time talking to an automated system that doesn't help resolve any problem, plus if you eventually get to talk to another human being, you got to reconfirm all the information you just confirmed with the automated system. What a waste of everything. Find another provider to do business with! Comcast is no good! read more

Customer service is the worst. Not a good place to do business. Front desk was rude and not helpful at all.

What kind of xfinity store don't have free "xfinity WiFi"???????? Wtf just close down the store today read more

They got some the best internet deals and equipment around this is the place to go for any online service

Would give less than one star if available. Not even a Comcast user. Comcast techs decided to jump my back fence to get to the main cable box for our neighborhood rather than knocking on the door and letting us know they would be back there. Then in them doing whatever work they needed to do they cut my cable/Internet line. Not to mention they left a ton of trash and spare screws and parts in my back yards for a wire exposed. Spent over two hours on the phone to be told that because we aren't Comcast customers they won't send a technician to fix what they messed up. Worst experience with customer support I have ever had with any kind of company! read more

Xfinity Store by Comcast - Trash they left on the ground for my toddler or dog to choke on! - Internet Service Providers Near Me - Pasadena, Texas

I get it, the coronavirus is freaking people out...but when you make a policy, you should consider the safety of others. I came to pick up my new service. I waited in a long line outside in the cold 57*. I had my 11 year old with me. They told me she had to stay outside because the policy was only one person per account. Seriously? You expect me to leave my child OUTSIDE????? read more

Terrible customer service. They tell you on the phone they have the equipment you need then you drive over and they act like they don't know what you're talking about. No equipment on sight. They have to mail order it so you're out of service 3-4 days! read more

Pretty sad to see that the rates go up steadily. This particular store is okay but the customer service is below par.

Can you give no stars! The manager Chris Reyes has no integrity stands around doing nothing!!! I needed help they don't seat me at a desk but keep me at the front door reception desk. For an hour calling Comcast on the phone because they joke around being each other's best friends instead of work. When I brought it up to the manager he lied said I wanted to stand. Sure, a few months after knee replacement I'm refusing to sit down! I even videoed them so Comcast can see the staff at work. Hmmm it's sad I was the only customer in the store and they can't wait on me. How will they treat you? read more

I hate to have to give them this 1 Star . When I walked in they looked at me like I was crazy. After standing at the door for what seemed like forever, I realized I had to sign in(no one told me) after I signed in, I had to wait just to return a box. The employees need more training in customer service as I didn't notice anyone SMILING! read more

This place has brought me nothing but great service and the staff and management have a fountain of knowledge and are always so kind and helpful! I would NEVER switch from Xfinity they're hands down the BEST! read more

Closed the door on me at 6:59 just trying pay my bill horrible service every one here needs training and longer hours

Don't do it. I have had a nightmare of a time switching over from AT&T. No one at the store could help and the customer service is just horrible. I have had my phone for 6 days and it has yet to port over. I am extremely disappointed with the lack of help I have gotten. And... make sure if you are signing up as a family that you make a point to add every person on as an "authorized user" or they will lie and say they are helping you with issues, but they won't. I don't normally write these things but I think everyone should be aware. Good luck! read more

OMG super angry OK I bought a modem from eBay and I came here to connect to my Internet and she wants change me $10 for monthly fee and this is my own modem I bought it on eBay and she said this make by infinity is belonged to comecast so maddddd read more

I called the store 15 minutes before closing time. Daniel really took his time and helped me better explain every single promotion, offer, bundle they have to offer. He allowed me time to translate all of his explanations to my husband. He was so sweet, and comforting to know someone is really glad to help. I only spoke to him over the phone, but I would recommend him on his knowledge. 10/10 I can't wait for my service to be installed Saturday. Thank you, Daniel on my awesome bundle!!! read more

Xfinity Mobile is dealing with a lot of internal, technical issues that were driving me towards finding a new provider. Local Manager (Chris) immediately expressed his concern, took me into his office and made the problem his own. Though limited in his abilities (due to it being a porting issue), he was persistent, level-headed and reached out to many individuals. The diligent work that he applied allowed a nearly 8 day technical issue, along with a 2 month financial issue to be resolved that same night. The fact the he stayed open until 6:45, though they close at 6, only added more value to this organization. One person can't change it all, but the right person in the right position can certainly drive change. read more

The young Hispanic female at this location isn't customer friendly at all she's very rude and unprofessional. If you see her coming your way ask for someone else to help you. If not you will have a very bad experience at this location. read more

The service is as low as it can be, cancelled, opened a new account to see if the problems with billing goes away, and it didn't, still charging me more for the basic service even bogus fee of $10 for speed increase of nowhere, called them, chat them, visited the store and a 10 bill still remains after paying the bill for what is supposed to be and they say the don't see the charge on their end but it is if I login, and now they information for the router has dissapeared from the current account, its a pain with this company in Houston. leave you with the login information from the old account moiseshome@comcast.net SongCape2i# read more