[[HIGHLIGHT]]I usually don't leave reviews... but this quite literally was some of the best customer experience I've had, just in general.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Obviously it's annoying to get there and they say you're 4th in line and you have to sit around.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]But then I was taken over to Dominic, who was so helpful.[[ENDHIGHLIGHT]] He helped me replace my internet router with no issue at all. Let me know I needed to return the old one within 15 days. [[HIGHLIGHT]]Then I told him I felt like I was paying too much for cable and internet and he walked me through the options for some different plans.[[ENDHIGHLIGHT]] I ended up getting a new router, a better deal on my cable and internet and in the new plan there was an iPad included. If you even go to this location, try to get hooked up with Dominic. He's literally the best. [[HIGHLIGHT]]And also, he started helping me at around 6:50 when the store closed at 7. He was patient and worked with me until after the closed.[[ENDHIGHLIGHT]] Please give this guy a raise. He was literally the best! read more

It's really sad how we have so many different ways to recycle set up in San Francisco, yet you can return a product like this. This product can't be recycled without having to go to the dump. [[HIGHLIGHT]]When you call the store they won't even taken the item back for free to properly dispose of it.[[ENDHIGHLIGHT]] It works 100% fine, and simply for discontinued service they won't help you even DISPOSE OF THE ITEM PROPERLY. It goes to show no matter how much you do as an individual that recycling and garbage will always be pointless in the grand scheme of things because of these evil corporations. A harsh reality to residents of this city who do so much to keep it clean, yet are forced to live at the mercy of these corporations. read more

Xfinity Store by Comcast - WIFI Extender - Internet Service Providers Near Me - San Francisco, California

Came to pick up my kit for the internet service I had to transfer to my new place. [[HIGHLIGHT]]The customer service representatives were quick enough in signing me up and helping me get started.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]All the questions I asked were answered in a polite manner[[ENDHIGHLIGHT]] and the interior of this place is really nice. read more

Xfinity Store by Comcast - Internet Service Providers Near Me - San Francisco, California

[[HIGHLIGHT]]Long wait. Was told 45 minutes. then inquired and was told five people ahead[[ENDHIGHLIGHT]]. made an appointment for next day. [[HIGHLIGHT]]the person, Ricky, who we worked with in totally disinterested, unhelpful, and rude. He wasn' t explaining carefully so we could understand. he seemed to hate his job.[[ENDHIGHLIGHT]] After some time we told we did t like his attitude. It then improved. He told us he could reduce our bill to $185, keep Internet and TV. We asked if we would get news and PBS. Yes, he said. tonight there was no CNN or MSN NOW. NOW I HAVE TO RETURN. He misled us. [[HIGHLIGHT]]Ok, went back today a David helped us. Ask for him! He's a 5[[ENDHIGHLIGHT]]. read more

[[HIGHLIGHT]]In all my years this has been the worst in person customer service I have ever received from any business anywhere at anytime.[[ENDHIGHLIGHT]] The management of the store is arrogant and plays mind games . The staff does not know what they're doing. tthey totally bungled my purchase of a new phone and I had to go to the store 4 times. [[HIGHLIGHT]]I have kidney problems and I had to use the bathroom. I would not have asked had I not seen them let other seniors into their bathroom behind their platform area. They suggested I walk five blocks to a hospital just so I could urinate[[ENDHIGHLIGHT]]. They also made me go home and get the original charging cord before they would take my phone back and as it turned out they never took my phone back. [[HIGHLIGHT]]It was an absolute nightmare and they made me sick. I was in bed for three days after I was treated so poorly.[[ENDHIGHLIGHT]] I feel it was Senior discrimination and Gay discrimination I believe. Their m.o. is to break you. read more

OK, I'm not sure what happened to my review from yesterday if it got posted did someone deleted it or it didn't get post? So here's my second time posting a review. [[HIGHLIGHT]]I would've give it a 5 star but I'm glad i waited because horrible horrible customer service let me tell you why.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]if you go there the first time. Make sure you ask if they set you up. Is that you're starting Date? because for a month i didn't even have service yet and i got charged money $30 WTF![[ENDHIGHLIGHT]] [[HIGHLIGHT]]I was supposed to get the discount service. But the guy Brandon, he totally F. everything up it took me 5 times and 5 months later to get it fixed, even the manager i spoke to in the store wasn't patient with me was very rude and condescending argumentative and wasn't fucking helpfu[[ENDHIGHLIGHT]]l at all! I was with AT&T for 5 years than the last 2 years was horrible. My Wi-Fi wasn't working then they changed the[[HIGHLIGHT]] price. So i left and went to Xfinity, i didn't know xfinity was Comcast. LOL But it's a lot stronger, so if you want to deal with their bad behavior bad customer service, then go switch to Xfi[[ENDHIGHLIGHT]]nity. But you just got to put up with the SHIT until you get it done,right. Thanks,for reading my review. ~Lizzie~ :) read more

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[[HIGHLIGHT]]I have always found THE STORE helpful but there are so many things xfinity wont let you do in the store.[[ENDHIGHLIGHT]] For instance, [[HIGHLIGHT]]I am already 7 calls and chats in to cancel my service. And then there are the followup texts for each of those where specific info is given by me. So that's about 14 contacts[[ENDHIGHLIGHT]]. I was on a promotion. I had my own equipment. I called in a month ago to cancel two weeks before my promotion was over. Had to go through the usual crap of retention. The next day I received 2 xfinity emails acknowledging my cancelation and receipt of payment. Two weeks later, I got a bill for a nonpromotion amount. Called in again. Was assured it had been canceled but it wasn't. I could see from my Alexa that the internet was on even though I was 2500 mi away. Anyway the long and short is my bill was adjusted 2 weeks after that call but not down to 0. My service was to have ended the last day of the promotion period I paid for. So yet another call. Bottom line, I have gone from very positive about Xfinity to feeling negative. I think I will use my phones hot spot when i'm in SF. Too much hassle with xfinity [[HIGHLIGHT]]One positive, the phone agents speak excellent english with very little accent.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]This xfinity STORE has always been helpful but what good is it if they can't help me in person or from afar. Xfinity really limits the store's ability to help[[ENDHIGHLIGHT]]. read more

[[HIGHLIGHT]]Came in pretty frustrated since they couldn't help me on the phone.[[ENDHIGHLIGHT]] So I came to the nearest store and explained my situation to Carlos, and he took action immediately and resolved everything! [[HIGHLIGHT]]I left feeling relieved and happy.[[ENDHIGHLIGHT]] If you need any help definitely ask for Carlos, he is super helpful and attentive! Thank you! read more

Awful service, was told 25 minutes and the actual wait so so much longer than that and I am only picking up equipment that I already paid for. There is nooo parking available so you can guess my frustration in regards to that. They need to hire more people. read more

[[HIGHLIGHT]]I made an appointment online for 1:15 on a Thursday.[[ENDHIGHLIGHT]] There were four people with one security guard, one reception type and two people working on issues. I had paid a 30 min street parking meter. [[HIGHLIGHT]]They couldn't see me but then a guy called me as I was adding more meter. He said I have you now.[[ENDHIGHLIGHT]] He does his inputting the data on his computer and says this is your new box. I get home and I call xfinity same day and they said that the serial number isn't listed yet in their system. [[HIGHLIGHT]]The guy on the phone tells me I have to go back to the store to add the serial number.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I told him that this is the fifth time I have called xfinity in the last three weeks trying to resolve my cable tv set top box issue.[[ENDHIGHLIGHT]] I am done. He said he needs to transfer me to another department. Back up. I am now on hold because there is an outstanding issue that needs to be solved with my order. Where is the value of paying so much money when dozens of people who are their agents can't even solve an issue of getting me cable tv. NO VALUE. XFINITY IS THEIR NAME BECAUSE YOU HAVE TO GO THEOR INFINITELY to solve basic issues. Why is there a monopoly of cable tv? read more

[[HIGHLIGHT]]It would be comical, how bad their Customer Service is, if it were not so annoying.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Took three phone calls and about 30 minutes of waiting to get them to schedule the end of my Internet service for when I am moving, at the end of the month. Three calls.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Then I got an email saying my service would be disconnected with no date attached, so I went into the Xfinity store to confirm it would not be turned off early (I work from home). The manager assured me it would be turned off at the end of the month.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Sure enough, it was turned off 2 1/2 weeks early in the middle of a workday and I had to go through another series of phone calls to get it turned back on, after I was told I had an overdue bill (my account has been on auto pay for 10 years).[[ENDHIGHLIGHT]] Comcast Xfinity is simply a racket masquerading as a public utility. read more

[[HIGHLIGHT]]I'm giving zero stars to them on a relatively quiet weekday where we had to wait an hour just to turn in a cable box.[[ENDHIGHLIGHT]] They had only one person on staff to handle a steady stream of customers. [[HIGHLIGHT]]Worst staffing and customer service ever![[ENDHIGHLIGHT]]Cutting them off and cutting the cable! read more

I'd rather not do my laundry list. Safe to say working with Comcast Xfinity is arduous and highly unpleasant. But what really gets me is the outrageous lying their phone employees exhibit. At long last have you no shame?? read more

Comcast/xfinity has horrible service. [[HIGHLIGHT]]I spent 7 hours in person and by phone to get my elderly mother's phone reactivated just to be sent around and around in circles.[[ENDHIGHLIGHT]] This company is beyond awful. read more

[[HIGHLIGHT]]Terrible customer service front woman Jimenia is extremely rude and condescending.[[ENDHIGHLIGHT]] Workers took their lunch starting at 5:25pm and no one has come back at 6:01pm and the store closes at 7pm. They tell everyone who comes in 30min when no one is working then after they waiti 40min she offers to make an appointment read more

In a just society and economy, this company should not be allowed to exist. At least not until it makes some serious changes. Only went into the store after spending two days trying to speak to a human being on the phone. Spoke to someone in the store, the dude with the neck tattoo. He clearly had no idea what he was talking about. He literally just repeated that he was super confused by the problem we had, until giving us the paper they give the employees as instructions for dealing with customer service. Waste of time and money. I cancelled my service. The dude with the neck tat gave us this sheet after not helping in any way and rudely giving us a thumbs up on the way out. Save yourself the trip - this is all the employees at the store will do. Tell you to call an automated number. read more

Xfinity Store by Comcast - Employee sheet for dealing with customers - Internet Service Providers Near Me - San Francisco, California

[[HIGHLIGHT]]20 min at the door and no-one to check people in.[[ENDHIGHLIGHT]] Thanks. security guard was cool tho. read more

[[HIGHLIGHT]]45+ minute wait to pick up a router I already ordered online.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Doesn't make any sense...[[ENDHIGHLIGHT]] read more

Soy cliente fiel de Xfinity por más de 12 años, confiando en sus servicios de Internet y seguridad para proteger a mi familia. Pero mi experiencia reciente ha sido inaceptable. Las alarmas y sensores de seguridad se disparan solos sin motivo, creando alarma y riesgo constante. [[HIGHLIGHT]]Cuando llamo al servicio al cliente, espero entre 20 y 30 minutos solo para recibir evasivas y preguntas, pero nunca soluciones.[[ENDHIGHLIGHT]] Me prometen enviar piezas o técnicos y nunca cumplen. La última visita de un "experto" empeoró la situación. Este servicio, que debería proteger, pone en peligro a mis hijos, mi propiedad y mi paz mental. Además, pretenden cobrar tarifas altísimas por reparaciones que claramente son responsabilidad de Xfinity. Exijo reparación completa sin costo, compensación por el tiempo y dinero perdido, y una investigación seria de estas prácticas negligentes y abusivas. No soy el único afectado, pero sí uno que se atreve a alzar la voz. Xfinity, la decisión es clara: o recuperan la confianza de quienes los han sostenido por años... o seguirán perdiendo clientes indignados. Isidra cepeda read more

I went to this place yesterday to drop off the Comcast flex box. I did this for my another account in Sunnyvale 3 years ago. It was simply a matter of getting receipt right after dropping off the box. But this office is different. First of all, there is no indication of how to get a person to serve you. So people just wait around the front door. Finally a male employee showed up to give each of us a appointment time. I was the second one to be served. During the time when he put my name in the reservation list, I complained that I just needed a receipt for the flex and asked if I could get it instead of a later reservation. I thought that customer can always give input to them. But I was wrong. This Xfinity employee's face turned to blue and he immediately asked me to leave without confirming my appointment time. I pointed out that you should confirm my appointment time by a confirmation. But he totally ignored me and jumped into next person in the line. What a rude employee and bad service! read more

[[HIGHLIGHT]]For several months I haven't been able to access my account online.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]All I get is "400 Bad Request."[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Even when I go in as a guest and just try to access Customer Service, the spinning wheel goes on forever.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]When I call, which ever option I pick ends up in a dropped call.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Is this happening to anyone else??[[ENDHIGHLIGHT]] read more

My wife recently was given a deal to switch her phone service to Now Mobile. The service was not just bad, it disabled iMessage and had no internet connection. While this doesn't reflect this store we were directed to the store after spending 2 days with the online assistant trying to transfer the line back to Verizon. [[HIGHLIGHT]]On the first day we visited this store they told us it could be transferred online. We let them know that we were directed to the store by the online assistant.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Then, on this day, we asked the employee to help us get a transfer pin. He let us know that we needed to come back with 2 forms of ID to get the pin, to transfer the service which we were deceitfully sold and which now did not work at all.[[ENDHIGHLIGHT]] Again, the initial sale of the service does not reflect this store. [[HIGHLIGHT]]We returned the next day with 2 forms of ID. The person at the store told us we had to, again do this with the online assistant. Again we explained that they directed us to the physical store[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]He then told us he couldn't help transfer the pin after we were given a 'verification quiz' that seemed to be pulling our public records and quizzing us on them, a quiz which we did not pass.[[ENDHIGHLIGHT]] On the screen of the device we took it on was written 'ask customer to show 2 forms of ID'. I read it clearly since I was holding the device at the time. [[HIGHLIGHT]]The employee told us he could not help us transfer the line.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I then, again explained that we have been directed back and forth between the physical store and online assistant multiple times and asked to speak to someone who could explain why we were seemingly trapped in a service plan which does not work.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]This was the 3rd day in total of us trying to get out of this plan. 1st day we dealt only with online assistant. 2nd day was our first store visit. 3rd day was our second store visit.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Finally, he said we could show 2 forms of ID to get the pin # to get out of the service.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]This experience with the company in general was absolutely ridiculous.[[ENDHIGHLIGHT]] As for the service at this location, I really didn't appreciate that there seemed to be an easy solution but no one was interested in helping us find it. They repeatedly redirected us to the online assistant which would direct us back to the store. I don't know if the employees don't know what they're doing, or don't care. But our experience was not good at this store for this reason. [[HIGHLIGHT]]I would appreciate if they don't know what to do that they let me know so I can talk to someone else, it wouldn't be a big deal. But just telling us to go online again felt like we were told 'I don't know, I don't really want to ask, just go figure it out somewhere else and don't bother me'[[ENDHIGHLIGHT]]. Again the reason we are so frustrated is because the problem was easily solved but only because I insisted we needed to solve it; not because anyone knew how, or cared. read more

XFINITY is doing everything in their power to provide top notch customer technical support, & their efforts have been clearly seen through the experienced and professional support I have received from supervisor Alex Tamez, & his technicians, Terrell Howard, Jarrett Amato, Manny Casas, & Justin. I had a very difficult problem with my router & these technicians left no stone unturned in solving it & providing the very best & timely service possible. Many times, the problems have nothing to do with their equipment, but other technical issues inside the home. Bob, the technical support specialist in voice & telephony is also an expert in his area of expertise & helped me immensely. In my opinion, XFINITY rocks! read more

So I unfortunate that a business can be run this way. People literally do not care at all about customer unless they can upsell. Heard it many times and starts at the tope with the manager. He really just does not care. Heard his strategy as he talked to one of his employees. I went to am Xfinity in Fairfield to activate a SIM and it took 5 min in and out. Over an hour here and was told to just call customer care nothing they could do. Waste of time. Zero training read more

I was only trying to remove the Disney channel form my bill, you can actually do that from the app on the tv, of course when my next bill comes, there it is same charge as last month, no surprise, so I already new I was going down a rabbit hole, talking with a rep that barely speaks English, he said he could lower my bill and give me more channels, ok, next thing I know my hbo was deleted, he somehow got me on auto pay, more calls to another non speaking rep who got the hbo back, no idea what I'm pay, the a new used modem shows up the next day, that would be today. So now it's a trip to the Xfinity store, I'll be surprised if it gets sorted out, read more

Dominic has helped multiple times. Always knowledgable, nice, and quick. I have battled the Comcast bots and outsourced chats endlessly to no avail, so went into the store and got everything I needed to get done quickly and completely. This store is WAY better and more efficient, professional than the one in Corte Madera that I first tried to go to... Any issues in the future, I will not hesitate to go into this store and get resolved rather than try to get things done over the phone or through the app. read more

I am mobility impaired and my only available major service provider is Xfinity. The others don't offer acceptable speeds.. Today was notified that I would lose service if my bill wasn't brought up to date--a fact I had not been aware of as my email provider introduced a new mail format that automatically prioritized my emails (a service no doubt "for my convenience" which was unasked for and, as of this date I cannot reprogram) and didn't consider these emails a priority. I acknowledge this is not Xfinity's fault. There is no reason the payments should not have gone through, but I will be confirming with my card carrier. I went online--where the system denied my security generated and saved password. When I successfully changed my password the system refused it. I was sucked into a vortex of repeatedly trying to change my password, security codes being sent minutes after generated requests until I gave up and tried to talk to an agent. Was blocked by the bot. I then went to find the number of the local store, luckily opened until 7. I dialed the number provided and, after 20 minutes of looped recordings telling me "how important your (my) business was" my call was picked up by a CS agent. I explained that I realized the CS problems were not her fault, and I wanted to pay my bill. She offered me a hardware protection plan for $99/year. I explained I didn't want the upgrade, she explained I had been connected to the "support center"--not the carrier. Therefore she couldn't help me get my billed paid. So I am going to take an Uber to the store now. On crutches, with edema and neuropathy. Thanks Xfinity. Every day you prove exactly how important my business is. And if I had any other viable option I'd kick you into the middle of next month. Even on crutches. read more

Avoid Xfinity Internet. They are terrible. Put aside 30 minutes to get a human on the phone or in a chat. Put aside another hour and 33 minutes to get any issue resolved. Internet service is overpriced and low quality with interruptions of roughly 6 hours per month. These can extend to as long as 24 hours. The text messages sent out regarding the service interruptions have a standard error of about 50%. In chatting, they circulate you through multiple human agents, each allegedly more senior. Sometimes there are new lines with 5-36 people ahead of you in a line. And each requires the customer (victim of monopoly) to re-state compliantly, so copy and paste. They cannot answer simple questions like "How much do I owe and when do I owe it?" The website is not updated for hours or days after one makes changes. But oddly, their server likes to emit erroneous emails. Alas, no Lina Kahn, no enforcement of anti-trust laws. Support mesh network development so we aren't forced to choose between legacy companies and NAZI owned satellite providers. read more

Trying to pay bill via phone as always but have to sit through over 3 minutes of recorded messages that have nothing to do with what I want. Why is there no option to skip these meaningless messages so I can get to the main menu. Terrible customer service as they try and force you to use a virtual assistant which I also don't need as I'm usually able to pay easily through the automated system. read more

Extra charge and not even followed promotion process. I still contact Xfinity to return my Apple watch. Do not go there no matter what. You will suffer a whole stupid process. Too much Headaches, Why they can be Honest to customers. Just be Honest.. This is a same as Car salesmen's dignity . read more

Hello Everyone, Comcast workers are Fxxx lairs. One dishonest woman called that they have a best deal for right now. She told me that she can gave me both internet and phone line for only $45 per month if I moved my both internet and phone line with them from AT&T. I trusted her and I canceled my previous account from AT&T and went with Comcast. After a month Comcast charged me $79 for internet per month and the $45 for only the phone line. Also they charged me $156 for the internet for the second month because they said I didn't pay for the first month. I told the guy that your guys told me and gave a best deal if I moved my both internet and phone with Comcast, it is only $45 for both services. He said sorry our agent laid about it to you. They are fxxx lairs and I really do not like F lairs. I definitely move back to another company. I do not stay with this Fxxx lairs. read more

Xfinity Store by Comcast - Comcast charged - Internet Service Providers Near Me - San Francisco, California

Sunday I dropped my remote and it stopped working. Luckily even though it being a holiday weekend, they were open. So I went there and I was in and out in a matter of minutes. The guy was very polite and professional. They sipped of his work made the experience very pleasant. read more

Just go with Sonic or Monkeybrains instead. I've been trying to cancel for service for 2 days now.

PSA xfinity is a mobile only company now using their monopoly on the city to extort more services. If you don't want mobile service they refuse to talk to you. Want to upgrade your internet. Sorry unless you commit to xfinity mobile they basically walk you out and tell you to go figure it out online. read more

[[HIGHLIGHT]]The worst. Horrible customer service.[[ENDHIGHLIGHT]] Takes an hour to do something that should take 5 minutes.

Xfinity constantly disrupts everyone's internet every day for a few hours straight caliming performance issues. Then when you call there customer service number, You get a represantive from another country that is working from there home that doesn't understand how to speak or read proper English words. The reps then claim there was an outtage. there were no outtages according to there outtage map when i checked online through my cell phone. Been having issues since January 2025 and Xfinity has not done anything to fix the issue. Xfinity needs to be held accountable for there actions on purposely interrupting disconnecting internet service on so many customers especially right after they hike there price up for the new year. Find another cable provider. Xfinity needs to be put of of service for there constant unprofessional behavior and constantly stopping everyones internets for hours a day 24/7. read more

I wish I could give 0 stars. I cancelled my internet service and returned the router / modem to this location, yet Xfinity still charged me for a months a service. I couldn't request a refund on the website. I had to return to this location to find out that despite me cancelling the device, Xfinity would still charge me for a full months service, but refund a prorated amount in a week. What kind of a business knowingly charges a customer for a service they didn't receive? read more

Worst customer service anywhere. Impossible to speak to a live person. Automated system a joke. Their chat system even worst. I "Chatted" for 1 1/2 hours just trying to simply change a billing method. Wouldn't send me a confirmation of my change until I spoke to them about their cell phone plans, I refused. Still don't know if my change was made. read more

I would give this company a zero if I could! Nit only is their internet service horrible, their customer service is terrible and pathetic! The customer service reps are rude as well as the supervisor! I wouldn't recommend this company to my worst enemy! Oh and of course there is no corporate office to call! Stay away from this company! read more

Six days later I am still waiting for the equipment I need to watch TV!!!these people are thoroughly incompetent.