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    Xfinity Store by Comcast

    2.1 (153 reviews)
    Closed 10:00 am - 7:00 pm
    Updated over 3 months ago

    Services - Xfinity Store by Comcast

    Internet service providers

    Security monitoring services

    Security system installation

    2 More Services

    Security system repair

    Television service providers

    Xfinity Store by Comcast Photos

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    Shahzeb T.

    The employees are great at this store dont get me wrong. Its the company I am pissed at. Their policies and procedures are making it a hard. I have been a long time xfinity customer but now I have moved on. Really really disappointed

    Nightmare wait
    Sarah S.

    Hellish service. As I'm sure many know, it goes down quite often. The prices are insanely expensive...and go up & up & up! When I moved into my new apartment in May, it took them 4 visits to get my service hooked up. :( When I called to cancel my service, the lady started yelling at me. I was sitting at my desk at work so was normal & calm...it was a very strange experience. I finally said to her - I'm sorry, but you are being very mean to me. I'm going to go in person to cancel. I'm way sad they closed the Rolling Meadows location where it wasn't an insane wait and the staff was all super friendly. This location is a nightmare. It's so incredibly busy and employees are hit or miss. When I walked in on a weekday, I was told the wait was 40 minutes and they tried to convince me not to wait. He said I could mail in my equipment & call to cancel. Heck nah I ain't going through the phone nightmare again. The wait ended up being 1 hour & 20 minutes, not 40...so whatever wait they tell you, double it. I am so thankful I am now in an area where I have options other than this monopolizing horror company. I'll never go with Comcast again.

    Rude worker

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    8 years ago

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    11 years ago

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    10 years ago

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    10 years ago

    Dis is the worst cable ever. It take for ever just to pay a bill the lines are warped around the building and the workers are very slow.

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    8 years ago

    Staff is rude. They lie about pricing left and right. I'd recommend sticking with rabbit ears.

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    11 years ago

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    11 years ago

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    11 years ago

    I returned my old equipment. Line was minimal and fast. Return was quick. Great friendly customer service!

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    11 years ago

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    10 years ago

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    9 years ago

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    10 years ago

    Zero star if possible. Comcast in general is horrible. John from palm beach call center is a professional at ripping customers off. Beware

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    11 years ago

    Where you have to take a number and wait in line to return THEIR equipment. THEIR non functional equipment.

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    11 years ago

    Michael Schell was very nice and helpful. He was able to give me a good deal by finding the best solution for me.

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    11 years ago

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    Page 4 of 4

    Ask the Community - Xfinity Store by Comcast

    Review Highlights - Xfinity Store by Comcast

    Each time I have experienced excellent customer service beginning with the store manager Kaywon, and the mobile service provided by Jae, and Jose.

    Mentioned in 2 reviews

    Read more highlights

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    I'd been looking for an experienced technician to repair a couple of my security cameras for quite…read moresome time. I hadn't had any luck finding a reputable company asking friends, family, or neighbors, so I decided to google local companies who might be able to help. That's how I found Video-Comm. The reviews looked promising, so I gave them a call. Rafael answered and agreed to come over the same day. I told him the cameras over my garage were out, and he agreed to try and repair them. Rafael told me there'd be a service fee plus the cost of labor. He quoted me a conservative estimate of about $300. Rafael and his colleague Diego arrived on time and ready to work. I left them to work in the rear of the property while I tended to my yard. They worked diligently for about three hours before successfully repairing the cameras. It turns out that the wires needed to be replaced. Rafael and Diego replaced the existing wires with copper wires and rewired them. I'm not sure of all the technical jargon, but that was the gist of it. Rafael and Diego had their own truck that had all the equipment they needed. They were quiet and respectful of the property. They cleaned up after themselves, leaving the space as they first encountered it. The final bill was $308. I found Rafael competent, professional, and affable. I'll definitely be calling him again if necessary. In fact, I asked him to send over a quote for an upgraded set of cameras. Now that I've found someone I trust, I'll definitely get new cameras sometime soon.

    I hired Video-Comm Security to install security cameras on my mixed-use property, and they did an…read moreoutstanding job! I request service and they came out on a Monday afternoon for a free consultation and property inspection, and by Wednesday afternoon--just 48 hours later--they had installed four high-quality cameras, set up a monitor, and provided an easy-to-use app for remote viewing. At a great value as well. The installers were professional, efficient, and meticulous, ensuring everything was set up seamlessly. The quality of their work exceeded my expectations, and I couldn't be more pleased with the results. I highly recommend Video-Comm Security and will absolutely be using them again in the future!

    HDInstalls

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    I chose HDInstalls based on their amazing reviews (4.9), great pricing (cheapest out of 3 quotes),…read moreand quick response. I'm so glad I did! From start to finish, the entire experience installing my Samsung Frame TV was flawless. Scheduling was seamless, communication was prompt and professional, and they arrived exactly on time--even giving me a courtesy call 30 minutes beforehand. The installation itself was next-level. Stefan was extremely knowledgeable, detail-oriented, and clearly takes pride in his work. He took the time to ensure everything was perfectly aligned, secure, and clean. I especially appreciated his patience--he walked us through different height options and gave thoughtful recommendations. We even changed our minds during the measuring stage, and he happily showed us the new dimensions again and was very accommodating. He was quick and knew what he was doing, didn't need frame template. What really stood out was the attention to detail. I've never had an installer go the extra mile like this--Stefan and his partner spent time thoroughly cleaning the TV screen and even wiped down the console area. They didn't rush anything and made sure everything was exactly how we wanted it. The quality of work, professionalism, and overall experience exceeded all expectations. If you're looking for TV mounting, Stefan is absolutely my new go-to. I'll be recommending HDInstalls to all my friends and family without hesitation--and will definitely be using them again!

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    Pro Video Security

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    Pro Video Security backs up their work. And they're easy to work with -- and honor their word. I'd…read moreeasily work with the team of Perry, Max, and their subcontractors again. Last summer, we had a break-in at our condo entrance, and found a need for a Full Length Interlocking Door Guard. (Highly recommended as burglars love to shimmy a screwdriver between your door and lock & open into your place easier than a SPAM can.) Pro Video Security let us select the guard. They gave a great bid to put install. We even chose to do 2 doors, given their great rate. Flash forward to 6 months later we found a small (but significant) installation error on one of the doors. Rather than haggle and hassle, they came right out and fixed it at ZERO extra cost. (As expected.) On top of that: The fix came right on time. We caught this picture of a rather infamous trio (USPS is after them) trying to break in and being foiled by the door guard. SEE PIC.

    I started out with Provideo Security around 10 years ago when I was looking to install cameras in…read moremy yard, following an incident where two of my dogs got bitten by a rattlesnake. I wanted to be able to keep a watch on the dogs and also of course on my house in general. I bought the equipment from Provideo and I am all the way in California, so I had a local person install the equipment for me, and Perry took over the remote customer service, which has been far above and beyond what anybody could ever expect from customer service. If anything goes wrong, he is right there ready to help me fix it and get it up and running again. I could probably find someone locally, but there is no way I would ever find such great, friendly, knowledgeable customer service. So wherever you are in the world, these guys are the best! Thank you, Perry!

    Verizon

    Verizon

    3.0
    (19 reviews)
    $$$$

    Just to be fair my complaint IS NOT about this location, it is about trying to get my 85 year old…read moremother's FIOS fixed: she has no internet, no phone service and no television service. She lives in NJ and I live in IL, so I can't just "pop over" and try to help her. My mother uses her land line to talk to all of her friends, the internet to send emails, and she watches the news and her favorite shows on the TV. Without her phone, internet service and the television she is cut off from the community of her friends and the rest of the world. COVID has isolated her enough, however, VERIZON has her COMPLETELY cut off from the rest of the world. She says this problem has happened to her four or five times in the last few years. Certainly sounds like FIOS service in Nj isn't very reliable. She called us this evening absolutely at her wits end, she says she has spent HOURS on the phone calling Verizon and can't has not been able to get her FIOS problem fixed. My mother gave us all of the phone numbers she has used to call Verizon to get tech support. It took my wife 30 minutes just to get onto a waiting queue to get tech support. Hold times are approximately 1hour, wow, Verizon apparently really does have an unreliable system if they have that many people calling for support. As of the time I have gotten to this part of my complaint, my wife has already been on hold for over 30 minutes, with no end in sight. So VERIZON, what does my 85 year-old mother who lives alone, and isn't really tech savvy, need to do to get this problem fixed?

    If you live in the NW Suburbs and you need Verizon hardware or customer service, this is the place…read moreto go to. The sales reps here are friendly and attentive and will not hesitate to explain all of your options before you make a decision. In my case, I needed a new screen protector for an older phone that is not supported. Instead of being blown off, they suggested I either contact the manufacturer or they could look in their local stock. I chose the latter option. When they told me they did not have what I needed, they did recommend an outside kiosk to remedy my need. This is Service 101. In the short term, this Verizon location did not get my money. But in the long run, they get my future business and possibly business from other people that read this review. And it is service like this that makes me stay with this Verizon.

    Xfinity Store by Comcast - isps - Updated July 2026

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