Not sure what everyone else is so mad about. Usama helped us out and we were in the store and out with a new phone in under an hour. He helped us through the process of transferring our numbers and found us the best prices on cases. All employees were very friendly and I even heard multiple helping other customers in Spanish! I'm not sure what more you could ask for in customer service. read more

If you go early you are in for a wait please bring something to occupy yourself. The people are nice and sense a bit of professionalism but it's Comcast so the history reputation does exceeds itself read more

First Yelp Review Ever for me. Went into store with the simple intention of returning equipment. Xfinity sent me new DVRs so I had to return the old two. Waited 40 minutes to speak to associate. Took associate another 20 minutes to complete the transaction of SIMPLY returning equipment. My assumption is that training is horrible. I cannot believe that the system to turn in two dvrs would be complicated. After spending a miserable hour in a miserable store with 30 other miserable xfinity customers I finally got out of there. Drove home. Guess what? The wonderful associate deactivated the wrong DVR and now one of the ones at home was not working. So another 20 minutes on the phone to get through the crappy phone system I was finally able to get my DVR re-activated. Oh yeah and I had to go to each box and read the serial number... HEY XFINITY if you need me to read a serial number A) make it a unique tag that is easy to identify and how about not putting it on the back of the box where I have to tear everything out to see it. It is not shocking that Xfinity is always in bottom 10 rated companies for customer service what is surprising is that they are not always #1 worst. read more

Dis is the worst cable ever. It take for ever just to pay a bill the lines are warped around the building and the workers are very slow.

Staff is rude. They lie about pricing left and right. I'd recommend sticking with rabbit ears.

After leaving Comcast XFINITY whatever you want to call it and for two years of using WOW cable and Internet and being unhappy I decide to go back to XFINITY. I originally left because of cost. Anyway today was my installation day. # 1 the installer they sent from Schaumburg facility was very professional and courteous. #2 they had my order incorrect. This was not good. Bad start. #3 he corrected the order. #4 installation took a long time. We already had wires run and we were previous customers. #5 he went over new X1 system briefly. I thought he had done the same with the second receiver in bedroom. #6 He tells me about a survey call I will be getting. Asked for 5's.#7 within 10 minutes of him leaving we realize their now no sound on bedroom receiver#8 we call 1800# they want to make an appointment for someone to come back out because trouble shooting on phone did not work. I asked why the guy just could not come back because he seriously just left. # 8 I ask to speak to the supervisor phone person dies not want me too said there are procedures for that. I had to ask 7 times to please be connected with a supervisor. After keeping me waiting and playing games he finally agrees to transfer me to a supervisor. Begrudgingly! From that moment I waited an additional 30 minutes to talk to someone. She says she will have installer cone back but if he started another job I would have to wait. BTW this was 11 hours ago and he still hasn't been back. All she offered me was an apology. I should not be charged for the installation. This is not a good way to restart our business relationship. And my X1 DVR is supposed to have voice command. They didn't bring a voice remote! Really. I am more then welcome to stop by a store and show my order receipt and get the remote. He never gave me paperwork! read more

The Comcast and Xfinity service is not worth a penny. I have battled Comcast with my high speed internet for two years. My cable modem would reset every 12 hours, and I called 2, 3, 4 times a month for two years with no solution to the problem. So finally what happened is a Comcast/Xfinity technician came out and realized that the MAC address of my modem was not recorded correctly in the backbone network infrastructure, so the Comcast network would shutdown all connections to my modem. Understand that this is the only coaxial cable provider that I can choose from (MONOPOLY), wait I thought that monopolies are illegal in United States. When you are as big as Comcast, you can do what ever you want, like not provide services that are promised read more

This is not about this particular location....just comcast in general. On Jan 6, 2015, I noticed my bill went up. I was being charged for HBO which apparently was bundled in a promotion the previous year and I had been getting it for free. Ok, fine. I asked that HBO be reviewed and asked "Ron" what offers they have that can lower my price. He offered me $119.99/mo for 1 year for the HD preferred bundle plan. Great! Thanks Ron. My bill was fine for Feb, fine for March and then jumped up to $202 for April. I called Juanita. I spent 1 hour on the phone with her and she said she needs to do more investigating on my account and would call me back. OF COURSE, no call back. So I called today. Not only did Juanita not look into my acct, she made no notes that we even spoke the day before! Thanks Juanita! Appreciate you wasting my time! So today I got Ivan. He was helpful at first until he told me that the plan Ron offered me isn't really available and Ron "shouldn't have offered it to me." Ok,.....but he DID. Ivan said there's nothing he can do. You've got to be kidding me!! So I asked to speak with a supervisor and got Linda. Linda said (and I quote) "it is against company policy to offer any customers a promotion once they've been on a promotion. WHAT?!?!?! I've been with Comcast for 15 years and every single year, when my promotion is up, I call and get a different promotion. Yep, Linda confirmed that this is "against company policy". She can offer me to downgrade to the digital starter package, that will be less money than my current month's bill but that's the bet she can do. I don't think I should downgrade to anything. I was offered a plan, given a price, given a time frame.....THAT"S the plan I want! Since Linda can't help me, I ask to speak whoever is above her. I get Patrick. He apologizes that Comcast had made error after error after error but he cannot offer me the $119.99/month. He will downgrade my service to save me money but that's it. I asked him to confirm what Linda said, -----customers will no longer be offered promotions if they've ever been on a promotion already. he said well HE can, and HIS dept can. Ok, well how would WE as customers know that? When I call comcast each year my promotion is up, how would I know that the Ron's, the Juanita's, the Ivan's etc, are giving me a bogus plan???? This has been going on for 15 years!! Comcast is a BS company. They're shady. Watch your bills closely people! I'm certain there are customers out there who don't go through their bill with a fine tooth comb like I do. read more

Rudest customer service on the planet!!!! Seriously looking to lose a customer after simply trying to drop off used equipment that was left in a new home we purchased. Get over yourself young jerk at the front counter! read more

Tim S. was extremely helpful and provided top notch customer service. He was knowledgable and prompt, professional and informative. The best customer service I've experienced by far. He deserves a raise and a promotion for his customer support and superb performance. I will definitely be coming to this location for Tim and be a lifelong customer of Comcast because of this experience! read more

I thought I would die here considering how long it took to just return my equipment. They stand there talking instead of processing equipment faster. I don't know what's worse, the phone customer service or the actual store. My advice ship your stuff rather than bringing it here. I would have done that had I known about the long wait time. When I arrived he said it would be 20 minutes which sounds fine but it actually took an hour. Just tell us actual time so I can turn around and leave! read more

I returned my old equipment. Line was minimal and fast. Return was quick. Great friendly customer service!

I never write reviews but I feel like this is a must. I walk in, and on the front counter there is a iPad that says to sign in. Right after I do that, the employee (I don't know his name, he wasn't wearing a name tag!) raised his voice saying "GREAT! You signed me out! Can someone take them?" I have never experienced an employee behaving as bad as he did. Another employee (I believe the name was Tim) took us and helped us out. I look towards the front counter and I see that the rude employee that spoke to me was TOO BUSY on his cell phone to take care of us. WORST EXPERIENCE EVER! read more

Would give this location a 0 star if i could. I went to this location to exchange the old TV box for the new updated one as i was continuously getting messages on the TV screen saying my equipment was old. Had my box for 10 years and had no problem. Waited in line for 45 min, got the box replaced. Thought it was great. Little i knew. Opened up the box at home. Could not make it work for several hours. It would just not turn on. The remote control straight out of poly bag was a dirty dirty piece with food spots and scratches all over. The batteries were loose in the back and were shifting back and forth so the remote control really did not work even when the box lit up. I guess this is what you get for being a premium client of Comcast! Called their Customer center. Was assured that it will be fixed. Went back today! Nasty Nasty attitude by a tech leader Ming who claims that corporate customer service does not have an authority over the stores and she has the right to run things based on the "procedures" at the store. The fact that i already spent 45 min waiting for a garbage pcs of equipment yesterday made no difference to her. You dont feel like a valuable client of Comcast when you walk in. You feel that you did make a mistake being nice by going back and saving comcast money on shipping the equipment to your home and getting credit for the issues. BIG MISTAKE!!!! WILL NOT GO BACK TO THIS STORE. And will escalate the issues to corporate comcast as this is their front line tier that is supposed to be functional and apologetic for giving out nasty poor quality equipment. Not having an attitude "this is how i run the business here". read more

Made an online appointment to discuss my account. Dealt with a very indifferent Xfinity employee. I asked her to waive the monthly rental fees for several digital adaptors. She refused and said that she could not waive the fees on equipment. I mentioned that these adapters used to be free of charge. She had no answer to that statement. I asked her to lower the price on my current plan. She scanned my statement and said that she could not offer me a reduced rate. She did not seem willing to go the extra yard for the paying customer. Comcast is really promoting customer service in their commercials. She was not friendly or customer service oriented. It was obvious that this woman does not enjoy dealing with customers. Poor reflection on the hiring manager at this facility. read more

Zero star if possible. Comcast in general is horrible. John from palm beach call center is a professional at ripping customers off. Beware

Where you have to take a number and wait in line to return THEIR equipment. THEIR non functional equipment.

The rest of world like AT&T ComEd the gas company have a lower their prices but Comcast advertises on TV and raises their prices they never respond back to to your comments or call the customers back they don't care they keep raising their prices the ceo must think that customer base is dumb read more

Go to an Apple Store, jammed with happy shoppers from a company that understands competition. Go to this Comcast store and you would think you found zombies. No customer service. No smiles. Long lines. Very poor set up. Have you heard of Apple stores making appointments on line. Nope I guess not. I wish I had an alternative. read more

This is not the specific store but the service and of course you ant find the main company on yelp but the service sucks First off when I got the service I was told I would be locked in for a price and found out that I did not have channels I was promised for that price and had to change my services then due to a victim of fraud my bill got to high and I was advised that in order to cancel and reactive services in my wife's name I had to bring all my equipment back and wait for them to make a decision not to mention the level of customer service sucks and everytime I call in I get transferred from department to department and no one can ever assist me. This is the worst service ever. My signal goes out twice a week and they still want me to pay for it and just apologize for it. Where in the terms and conditions does it state we do not guarantee full service? They know cause they are so big they can charge high price not care to work with you and cut your services off and not even bat an eye lash. They promise you things and say they will work with you and never do they don't believe in payment plans not to mention hidden fees. They advertise a bill of 297 a month and when you get it the bill is 500 plus without ordered movies or anything and good luck with them helping you on it. It's pay it or not no help from us. read more

This isn't regarding the store aspect but the scheduling and appointment team. I have contacted Comcast a few times regarding this issue over the years. I moved into my home at the end of 2006 when I contacted Comcast the first time regarding the cables on the property were not buried correctly. There have been a few other times over the years and nothing has been done. This time I actually documented the chats and was given a work order number. The analyst that I received the work order number from on 7/19/16 stated I would get a call by that Friday regarding the appointment schedule. I did not receive a call on Friday or Monday, by Monday afternoon I reached out to Comcast and was told it was set up for Friday 7/29/16 from 8am to 8pm. Now here it is Friday 7/29/16 at 3:30pm, I live chatted for an update since it is raining and I was informed that the appointment was cancelled. I was never contacted to schedule the work order request and I was not notified it was cancelled. This was a 12 hour appointment window in which has been a wasted day due to negligence. This is now a safety hazard for someone not looking to trip and hurt oneself on. read more

Michael Schell was very nice and helpful. He was able to give me a good deal by finding the best solution for me.

This is not a review of the store but of the over the phone customer service at Xfinity. Let me rephrase that since they have no customer service. Nine days and waiting since placing an order for services...been lied to, cannot find anyone competent enough to help get the service to me. If someone is thinking about using this provider (and I use that term loosely) look long and hard at what you are getting yourself into. read more

I called Comcast to set up service. Spent an hour setting up an account, going through all the packages, adding all the extras. Just to have the lady say her system isn't working and send me to customer service where I struggled talking to a machine and waited another 45 minutes before giving up. They had my business before I even called and lost it with terrible customer service. Really like the product but can't even set it up! Unreal! read more

Contrary to MANY reviews I've seen on the Internet, my experience was great! On a Friday, many people returning AND receiving devices for service, my wait time was less than 15 min. Their system is similar to the DMV: you come, get a number and wait until you're called. 10 employees ready at our service and ready with a smile! Don't believe everything you read; the reviews could be as good as the disgruntled customers' attitude. read more

LOUSY service - the only thing they know how to do is bill! Have paid $150 - 330 EVERY month since last June for minimum bundle (phone, internet & tv). Just got a bill for 336 due NOW (pd 200 last month). No movies purchased - nothing. Every month, this bill is a nasty surprise that you can't predict or control. Internet is AWFUL and phone crackles so badly I can't use it. I can see trees in neighboring yards rubbing lines, but they never check and if you complain - it's YOUR equipment. (One employee in 3 years confided they had too much traffic on internet & were looking to add another server with no idea when). With schools, hospital, city hall, library, shopping centers & developments and airport nearby, it doesn't take a genius to figure out why MY service is inadequate. Service in the store is at least an hour - and you see red by the time you exit. Going to ATT where my bill is predictable, explainable, and service is much better. My friends are all much happier there. WOW had so-so service, but the bill was steady every month, and never yo-yo'd and....it was never more than 5 min. to get service! FIND ANOTHER PROVIDER - not worth the money OR the aggravation! read more

I have ZERO stars for Comcast in general! I was with them for almost 12 years and every few months or so had some kind of problem with them. I have recently moved and sent them back my box and im being charged for a second box i never had. I have talked to 12-15 different people in the past month and finally thought i had the bill figured out.... and I received a phone call this morning that my account is being sent to collections. Remind you I have never received an undated bill and only moved 5 weeks ago!!!!!!!!!!! How can an account be sent to collections after 5 weeks????? Needless to say, they are the worst company out there to use for cable or internet needs. I wouldn't recommend them to my worst enemy!!! Their customer service tells you something completely different every time you call! read more

If I could give Comcast customer service 0 stars I would. This has been the worst experience I have ever had with any time of customer service. We recently moved to Hoffman Estates, called to schedule Comcast to install cable, Internet, and the new security system because there was a bundle. We were ecstatic we had such a great deal. We set the date as August 1 between 12-2 to have the service man set everything. Saturday morning (the 1st) comes and we had not received a confirmation so we called in to check to ensure out service would be installed That day. Well Comcast took it upon themselves to change out appointment to August 18th due to the security system taking longer to set up. But after review they moved it up to August 6th (while acting as if we should be happy they moved it up) well the issue is that leave us with no internet 6 days following move in and I work my business from home ie I NEED Internet. We spoke to a supervisor who dispatched a ticket and said we should receive a call within 24 hours (this is Saturday morning 8:30 am). Sunday morning 10:00 still no call. We called again spoke to another supervisor who said we could pick up our internet from the store and we would at least have Internet because the cable takes a technician to set up, but that this would not affect our installation date of the 6th or our pricing bundle. This was confirmed also by customer service in the store. Feeling received we got home set up the internet router and Internet will not connect. We called to activate... We were told we could not activate because it would affect billing and cancel our installation appointment. We were then transferred to the Manager Supervisor who works with cases like ours. She said she would call us back in and hour or two but regardless that we would either have Internet set up Sunday night not affecting our bill or an installation team Monday morning at 8:00 am installing everything. Sunday night we did not receive a call back in three hours we called again. That supervisor was not around. We called again this morning, Monday. No one can help us. No ticket to be dispatched. This is absolute bull shit and appalling customer service. Comcast you have the most ridiculous guidelines and the worst call center employees I have ever encountered. I should not have to sit on hold for 30 minutes just to tell a new operator the same information. All of my information should be on the account and there should be a reliable, honest supervisor to deal with issues such as this. Comcast I should not have to pay for your mistakes. read more

I've been to this location a few times since July. There is usually a bit of a wait, but the best time to go is 6 pm. The last time I went in regarding questions about my bill and had to close out my account, Tim was really helpful. In fact, he suggested I get an Xfinity X1 box and 3 adapters. This has saved my roommates and I a lot of money, and now we only have to pay $9.99 per adapter, and charged $7.95 for the X1 box, and even get 1 year of free HD tv! It's always better to go into the stores instead of calling, because I never got anywhere whenever I called. read more

it shouldnt take over ONE HOUR to swap a box. i worked for comcast and it took 10-15mins to complete that task. you walk in. take a number. and sit and wait. i went into the store and waited over an hour to swap a box out. when it was my turn the guy didnt add the box onto my account. went home. nothing worked. went back the next day. tried to skip the line because of their mistake. and i had to wait ANOTHER HOUR. to get to talk to a rep. insane. just insane. read more

I dropped off my cable modem there on Dec 12, 2015 at 1:30pm. Tiday is Feb. 1, 2916 and they still have not credited my account for returning it. 3 months of improper billing, 3 customer service representatives in 2 countries. . . What a mess. Terrible customer service. read more

I can't find a place to review Comcast customer service so I'll just stick it on the store. Comcast clearly does not care about customers and they are unethical. I just want to say I hate Comcast. Everything needed has to be completed through a phone call and inevitably they won't get it right or I will need something else, so I have to block out an hour or more to call again. I'd love to bill them for all this lost time. They subcontract their installers so God forbid you need them to install something. They will not arrive with correct equipment, then they will do a bad job, this requires another CALL TO COMCAST, another hour, and set up another window of my day to have them come in. I don't do that anymore, fortunately, have figured out a way to do without that. This organization is the most frustrating, time sucking, horrible, coercive company, I have ever needed to deal with. I'd love to eliminate internet service if I could so I don't have to deal with either this company or AT&T. Horrible companies. I have no other choice but these two nightmares. read more

Holy He11 of a time. I cannot believe this BS. 2 weeks ago I went in to get a new cable modem since they sent me a letter saying mine was old and needed to be replaced. Freggin 1 hour in line. Once you get to see someone they are very nice. Gave me a new modem in like 2 minutes. Xfinity closed all the stores the used to have. I always went to Mchenry before and it was paradise compared to this. So I had to return my old Cable modem so I went in at a totally different time of day and guess what?? Estimated 45 minute wait time. You should be able to make appointments for this BS. Dropbox anyone? Im just returning my hardware - takes like 30 seconds. Anyway I left and went to a UPS store to ship in my modem and guess what?? No line... immediate customer service. The guy even said he's had a bunch of people come in upset about the long wait at the Xfinity store. Xfinity pays for the shipping too - so that takes some of the sting out. Nothing against the folks working at the store. I think they've been handed a bad situation by Comcast because corp decided to close all the customer service locations and open up these showroom stores 25 miles from my house. Shame on Xfinity for making people STAND UP forever to get service. Like others have mentioned it was very disappointing to see elderly people and young couples with babies have to stand around for an hour and wait. read more