The service was actually pretty good, but the price kept going up and when I called to try to get a…read morereduction, they said no way. Even though I pointed out that my neighbor was paying half what they were charging me (also Astound, same speed) and xfinity would charge me 1/3. "We may charge different customers different amounts." "We don't price match." I didn't want to switch, and it was utterly frustrating that they would do this to a long term customer. It was like I had a note in my file, 'stick it to this guy.' Or maybe they just stick it to everyone dumb enough to stay with them. Of course when I called to cancel they said, "Can we offer you a better price?" Makes my blood boil.

Our WIFI went down during a storm. We had no WIFI for three days until they could come out here…read morewith a tech guy. The guy came and claimed he fixed it. It works, with a catch. It is now slower than it ever has been, freezes up all the time. Can't even sit through a 22 minute TV show without lagging or stopping. This is pathetic and unacceptable in the year 2026. If you can, look elsewhere and use anyone else but Astound! We sent them another email and phone call to get ahold of someone to come back to our house to fix yet another problem they made happen. So far, no such luck. They're value is nothing and they are most incompetent. So again they may seem good, but they're awful. They don't have any places located near us and have to come from far away, so I imagine their tech guys are very limited to when they can come. Another example of why big companies shouldn't be able to buy up the little ones like WOW, which was actually a good cable company that we had no problems at all with. Like every other company, there customer service seems to be a thing of the past. We will be switching to a different company as soon as possible and never looking back. Fuck Astound.

I recently visited the Verizon Wireless store in Addison, Illinois to switch my family over from…read moreT-Mobile, and I'm extremely glad we made the move. From the moment we walked in, the customer service was outstanding. Ricky, our sales representative, was incredibly knowledgeable and patient. He took the time to explain all the phone options, helped us find the best service deal, and made sure we understood everything before making the switch. He made the whole process smooth and stress free. The store manager, Rashid, was also fantastic. He stepped in to help us finalize the purchase and made sure we were getting the best value for our new phones and plan. His professionalism and friendly attitude really stood out. Overall, both Ricky and Rashid went above and beyond. If you're thinking about switching carriers or upgrading your phone, I highly recommend visiting this Verizon location in Addison, IL. Excellent service, great deals, and a team that truly cares about their customers.

It's a big store attached to a new mini strip mall near Walmart. It's right off the main roads (Rt…read more53 and Lake St). Their agents are OK, nothing really stand out of their Customer Service. The choices of phones and tablets are comparable to other carriers. They state all stores can serve you if you have any technical issues. My husband/Mom opened up a business account with them. Their agent that was working with them seemed like a newbie..didn't care much of him. If you open up a business account, it's best to call ahead of time and a rep will be at that store time/date and they will take better care of you. I'd only come back here because of location and it's a bigger/newer looking store. They need to up their customer service attitude. Smile more, money is coming into the door man...start sucking up!

The knowledge and expertise you get from Future Link IT is top notch. I have used this company for…read moreboth personal and business and they are nothing short of awesome. They take the time to understand your specific needs and diagnose your network problems or issues and do not try to inflate the problem for their benefit. Future Link IT truly has your best interest in mind and can be trusted. I feel safe using the internet with their security package. That trust goes a long way.

Saved me $680/yr over ATT internet and phone service..Great customer service should a situation…read morearise... VERY SATISFIED CUSTOMER HERE!!

These guys are awesome. We use them for our colocation and they are extremely knowledgeable and…read morehelpful. They have impressed me on multiple occasions with their willingness to go the extra mile for customers. Special shout out to Brian Clark, who has assisted me and saved me from headaches a number of times.

From the owner: Based in Chicago's western suburbs, XNet provides data center infrastructure and cloud-based…read moreservices for business customers of all sizes, throughout the country. Built upon on high-performance, ultra-customizable options, XNet delivers cloud services and virtual machines, hardware colocation, website and application hosting, email hosting, and dedicated connectivity.

This company is great! Their PBX is very cost effective and comes with over 100 features. Great for…read moresmall and big businesses. I definitely recommend this company!

From the owner: Our Network Solutions and Services Team (NSS) provides premium I.T. consulting services with a…read morefocus on complex design, implementation, performance and optimization of our clients' networks. Our engineers directly contribute to our clients' success, deploying the latest networking technologies in the highly dynamic environments where they operate. NSS Engineers possess hands-on experience with a variety of real-world customer networks, which allows them to continuously build upon their existing knowledge and ability, creating a high level of efficiency for the I.T. infrastructure services that our company provides.

Internet Air service which sucked, returned equipment in November 2025, throughout following month…read moreof December received emails from AT&t that I need to return the equipment or I will be charged $200.00. I call them and they confirmed they did receive the equipment and said I would not receive anymore emails about needing to return the equipment. I still was getting the same emails and called back a 2nd time in which they again confirmed they have the returned equipment and I asked that they forward this info on to whatever dept that doesn't know the equipment was retuned and was told I wasn't billed in which I replied that doesn't mean I won't be billed tomorrow. Well here it is in January and I was billed $220.00 for the equipment. I call for the 3rd time and they check to confirm they received the equipment and respond to my queries that there is nothing they can do or no other phone number/dept that I can call and that it will need to go thru two billing cycles for it to clear up. What a fing poor crap system they have and that I'm lied to the first two times I call and the third time I called was I waste of time. Pure harassment is what this is. I hope it ends. I will send them my bill for my time. Oh and did I mention that their internet Air sucks! What happened to AT&T?

Began internet service with this company and was guaranteed a set rate of $37 add on internet with…read moreautopay of bank account. When I received my first bill, I was charged almost double. I've called customer service several times, representatives have all provided different information. Endless transfers, dropped calls, poor automated system routes you to incorrect departments. Requested a supervisor, received a claim none were on duty and I would receive a callback. No calls received. This company has lost all credibility with their customers. I wish I never would have done business with AT&T. Terms of sale were misrepresented, which is a serious offense.

Horrible customer service. No assistance after trying several times and going to the store several…read moretimes. The associates are rude and inconsiderate. At one point the associate stated he didn't believe me. If I could give this store a zero I would.

Nice modern store, with a good queuing system and pleasant surroundings with enough staff…read more We needed to change the owner of the xfinity account, so came in on a Friday. We were greeted warmly, asked what what was our reason for coming in, and then put in a queue. In the meanwhile, the store has plenty of open seating and it had wi-fi that automatically connected to my phone using Spectrum mobile, so internet speeds were great. Two observations: -- some things are just made too hard. We wanted to switch the primary person on the account, and it took a bit of effort, certainly more than I expected. It was a lot harder than switching names for utilities. They did recognize the delicate situation, but it did involve having to bring my MIL into the store to sign paperwork. -- that staff is trained to push product...period. I had the unfortunate circumstance to overhear a conversation between an elderly gentleman and an associate. The customer wanted to return his two cable boxes and basically cut the cord, relying on streaming with a non-Xfinity device (e.g. Roku or Firestick). The associate kept telling him that he would 'Lose TV', which totally confused the gentlemen. It ended up in this roundabout discussion about how you don't have to have a cable box to get the benefits of TV service..."because you can download the Xfinity App and stream the same channels". It was clear that the gentlemen had been paying for service he never used (he pretty much had all the premium cable channels), and was getting upset when he started to realize that. He just wanted his main network channels, and other free channels that Roku and Amazon provided. So yes, technically what the salesrep was saying was correct,...but there has to be a better way to educate customers on how the new era of streaming works. But it's not good business for Xfinity....since most of those options don't involve the cable companies.

It's been about six months now and every single aspect of my experience has been excellent…read more Online speed-tests show that I am getting exactly what I am paying for and the customer support that I have gotten is so good I doubt that I could get that elsewhere at ANY price. There has not been a single ripple in my service and I am at the computer all day, since I work from home. I have a business-class of service because I need a static IP address to host web sites on my home server, so my initial configuration chores are significant. But the availability and quality of support is better than I have had anywhere and I have used a lot of different services over the years!

Interlync has hosted and maintained our website for Logo over 16 years. The owner Kevin has been…read morean excellent source for information. Interlync has kept our website and emails safe from spam. Jim and I are very happy with service. Their website will give you any updates on system issues. You can login your spam and email from anywhere. You should see all of the spam that Interlync stops from downloading to your computer. Use Interlync if you want a safe and reliable website host.