The customers here are rude and the staff does not seem to be very happy either. This is an unhappy place. When they called my number, I struggled to get all my stuff together to get to the counter. I dropped some items. The guy saw me and STILL called the next number. What a jerk. I later found out I could have just dropped it off outside so I never have to meet him again. read more

If given ANY alternative for modem, I will go with it rather than Comast. My promotional rate deal went just fine for 6 months. But when it was up, they charged me above and beyond what they said they would. When I called to inquire, I was told it was a billing issue and that amount was to be refunded to me account. Oh no! Instead, the amount was compounded and I was charged another month at the too-high rate. To date, I have spoken with a total of 4 customer service reps from Comcast, as well as having sent a letter and copies of my bills for verification to their billing department. NO ONE in the entire company has been able to a) explain the reason for the overcharge, b) restore my account to the correct amount owed, or c) follow through with the promises they make to me regarding my account. The prices are too high, the customer service is crap (sure, they're nice, but if they can't actually do anything for you, what's the point???), the billing department apparently can't do math, and they don't seem particularly interested in trying to make their customers happy. read more

Terrible customer service. Four different calls with four different agents to try to get our cable working. First agent said it was impossible to help us tonight. Asked for supervisor. Supervise gave us a code that didn't work. Third agent said a credit would do the trick and to wait 10 minutes. 40 minutes later, still not working. Fourth agent said the first three agents failed to identify the correct issue. An hour later, we are still on hold. We pay several hundred + a month for abysmal service. Time to ditch comcast. read more

I wish i could give 0 stars. I have closed my account my Xfinity upon moving and immediately returned all my equipment. Despite having a $0 balance and verifying that my equipment has been received, I continue to get a voicemail every day from comcast requesting my equipment back. I feel like there should be a harassment charge here. Unacceptable. read more

About a year ago Comcast wanted to use one of my trees to string an aerial cable run to provide temporary service to a neighbor's house across the street while they figure how to run the cable under the street. They didn't quite ask me for use of my tree nor did they pull an emergency aerial permit, but hey I am a wonderful person and wasn't too concerned about this temporary arrangement. After a couple of "hey guys, when are you removing this cable from my tree?" calls during the last year, the final answer was, "since no one's service is currently affected, this is not a priority for us." Today I just delivered the message in my best Clint Eastwood voice, "Comcast you have three choices; 1) remove the aerial cable 2) pay me to use the tree by providing me free service 3) get ready for an out of service call from the neighbors on May 5th when your cable is removed from my tree. So the only question you have to ask yourself is, do I feel luck? Well do you - Comcast?" I just had a call from the construction manager that informed me that they can remove the cable and bury it, but it will be at my expense. Apparently this temporary arrangement based upon my generosity has become a permanent solution in their system. They also informed me that if I remove the cable, they will just put it back. I tried to explain the basic concept of private property, aerial cable permits, code requirements (in the U.S. utilities are not wrapped around branches), and trespassing to no avail. I started to feel like I was having a Cliven Bundy vs the Bureau of Land Management moment (without the racism, craziness or cowboy hat) So how did we end this conversation? I summoned my inner non-racist, non-crazy Cliven and explained that if their cable crew came on my property to string their cable on my tree that is off the easement, they will be arrested for trespassing." A little disappointed I couldn't figure out how to include "you'll have to take my clicker from my cold dead hands" statement in the discussion. But maybe the opportunity will present itself in the next discussion. In typical Comcast fashion he said someone would get back to me in a day or so. read more

They're by far the worst service provider. I have ordered a 60 dollars TV and Internet service (44.99 dollar TV + 10 dollar Internet) and found after move to my new house, the bill soar up to188 dollars/month, they didn't even bother to discuss with me. and they add a 70 dollars package without telling me. when I called them, they told me all my neighbors are paying that much. Beware of them. Think twice before ordering their service. read more

I have been to this location twice now and each time have left more than satisfied with the level of service they provide. Maybe I'm just getting there at the right times, but wait time has been minimal and they seem to keep more than enough staff on hand to handle any sudden rush of customers. During my most recent visit, I had some questions about upgrading my TV service and the young lady who helped me was really cool and gave me some great info and options to choose from. I pretty much knew what i wanted and she found the exact plan that fit those needs. After a few quick details and a signature or two, I was on my way with a newly upgraded service plan and some new hardware to set up when I got home. I don't believe I could have asked for a better, more efficient experience at a cable store than what I received during this visit. read more

This review is just for this store not for Comcast/Xfinity as a cable/internet provider. This store is alright by me. Their location sucks and is a pain in the ass to get to from most of the Seattle area but they have a lot of parking available. When I moved and was no longer in need of their services I canceled my internet over the phone so I just needed to return their modem... which baffles me. I was baffled because I know it's stupid to rent their modem when I can spend a few months of the rental charge and buy a modem that is at least the equivalent of the one they provide. Dumb... but anyways. I parked easily, saw the door with all the signs saying 'We Will Eat Your Soul' and knew that was the entrance. Once inside I noticed that the interior was clean, well lit and not the chaotic cesspool I was expecting. I snagged a number and was at a counter being helped within 7 minutes. Dude had the energy of a dying mackerel but handled his duties just fine. All in all I was in and out of this place in 10-15 minutes. It could have been a lot worse, right? At least I left with my soul. Meh. read more

You know when your neighbor calls comcast to fix something. Instead of them fixing your neighbors problem, Comcast Disconnects your serves... Neither Do I. How freaking incapable do you have to be! For a day and a half I have been on the phone trying to get them back to my house, not my neighbors, to fix their screw up. For a Day and Half they say, they have called, and even come by... I dont have any voice mails, or missed call. I didnt have a note on my door saying they came by my home, nor was I made aware of an appointment time. Comcast: When you need a monkey to hump a football, they're your first choice. They keep telling me it will be days before they get someone out here to fix they screwed up... God it must be good to have a business with no oversight, or customer consequence. read more

Had comcast for 3 years. I cancelled at the end of october. The following month got a charge on my card for $268 when i always paid $99. Went to my local store to see what the charge was they told me they could not tell me anything bc i did not have an account. Went to my bank to get the charge over turned. My bank sent them a letter and i got no reply but a refund in my account, great! Nope two weeks later they recharged me the 268 so now i get to spend another day off fighting them and if and when i get my money back i will have to change my card number to ensure they cant take money at will. read more

When internet is up, the speed is decent. However, we have intermittent problems of dropped connections or latency in Capitol Hill and the Central Area of Seattle. Whenever I call to have the issue logged, they tell me that they see no problems in the log. Helpful, right? There's apparently no way to log the incident and get any type of follow up on the problem. Then they attempt to send someone out who can't catch the issue in the act. Why? Because it's *intermittent*. After scheduling time to be free for an appointment and having a technician provide no help, they usually ask me to sign a form and tell me that they won't charge me. More insult to injury! My loathing swells. I am still looking for other options which will not require me to compromise on speed (Clearwire) or my ability to use VPN (Qwest and Verizon). read more

So we all know what a joke cable prices can be. They raise the rates whenever they feel like it and fail to provide additional features to justify the rapid increase in cost. Well, I broke down and signed up for one of their 6 months at 30 something dollars for a decent package that I know full well will more than double at the end of that term. I might be calling the dish network at that point... This for me it's less about the cost than the experience I had with my installer(s). First let me say I can not fathom why Comcast, or most utilities for that matter, give you a window of time rather than an actual appointment. Uhm Hello?? Oh sure, no problem I had nothing to do in the middle of the day mid week for 4 hours...which in my case turned out to be 6! But all of that is beside the point. After waiting far beyond what I was told my installation time would be, a service tech showed up, and understanding that I am not the only one to jump on a cheap cable deal I let the additional 2 hours slide without complaining... after all I did call his office and tell them that I am not paying the installation fee to which they agreed and credited my account for my trouble. He came into my place, out of uniform, or what I assumed was not his uniform, tee-shirt and jeans with a company jacket and hat. Maybe I am being too picky here but it's a safety thing to not let someone in who doesn't fit the right image for the company. I pointed out that the cable outlet was in an odd place and that I understood something unique might have to be done to reach the television. He took one look at the location and decided that he needed more cord, understandable... but not the 30+ feet he used. Not only that, while he was installing it I asked "So you think that is enough to string along the wall to keep it out of the way?"... he answered "I don't really think so." I couldn't help but wonder what exactly he needed the extremely excessive amount of cord for. He coiled up the excess, and I want to paint an accurate picture here, piled it in the middle of my entrance way, left the excess behind a chair and literally said "You might want to get a rug to cover that up." We are not talking one small string of cord mind you, but a COIL of at least four loops. As soon as he had the cable box in he handed me the remote, noticed it was working and said it should be online in about 15-30 minutes, had me sign a copy of the installation receipt/ work order, packed up his things and left. I would like to also mention that while he wasn't unpleasant in personality his personal appearance was, well lets just say his jeans had a 6-8 inch hole in the crotch region on his inner thigh that almost gave away his family jewels. Well let's just say he was obviously wear briefs. I went back to work for a short time, and after getting the wrath from what looked like a mini vacation from the office, I went home to get me some cable!! Hmmm... No Service. It had been 2 hours since it was installed and nothing. GRRRRR. So after two calls the VERY helpful customer service people, scheduled another tech to come out and take a look at the install and the box. I had to mention the 'wardrobe malfunction' to one of them as to make sure he knew that it was just wrong! But I did not whine about anything else as it was not the customer service person at the 800 numbers fault. The next morning did I get a call from his supervisor, apologizing to me for the experience and more specifically the hole! The tech claimed it was from an accident he had earlier in the day... but those of children of the 80's know the white fraying only happens after a wash or two... sorry dude, but you lied, but I didn't the the boss. The supervisor bumped my appointment up to within an hour if I had time. I was all for it! I really just wanted to be done with the whole thing at this point. Within the time I was promised, even a little less my new cable hero Miguel arrived and more professional then I could have asked for. He was helpful, friendly, knowledgeable and I could not tell if he was wearing boxers or briefs... much to my personal relief. The first thing he asked was "Did you ask him to leave you this much cord?" NO! It was that other guys idea, and not his best I might add. After shorting the cord, he found out the box that I had was bad, which brain-e-ack would have figured out had he waited 5 minutes before running out. Miguel replaced the box and apologized for the problems the other guy caused. I wish they would have sent him first, he was great. I apologize this rant going on for soooo long, but sometimes a bad story that turns good needs to be said. I will be calling Comcast to make sure they note what a stellar employee they have!!! He deserves it! He is the only reason I gave them any Stars at all. read more

Worst internet provider ever! They even can't bill you properly. Don't waste your time on them.

Comcast gets such a bad rap, I feel compelled to share our excellent experience during a really rough time. Our home had a catastrophic fire the week before Christmas and we were left without much of anything. In the numbness of cancelling services, all it took was one phone call and the briefest of explanations to the first Comcast rep we spoke to. She cancelled the remainder of the service without penalty, fully refunded the month, assured us that we discussed not need to return anything to them, and was appropriately professional and sympathetic. Although I wouldn't recommend a disaster like this to test customer service in the world, I was pleasantly surprised to know how compassionately this situation was handled. It's still nice to have human beings on the other end of those phone lines. Thanks, Comcast. read more

I've now been on the phone for 1 hour, 15 minutes and counting, most if which has been on hold. Bad service????

Comcast, because you make it impossible to give you a review directly, I will go ahead and announce it to my neighbors and hope that if we band together we can make your monopoly fail. This new rate change letter I received that will take effect July 1, 2014 is EXACTLY why there is so much public backlash. I wish I could be there to see your faces when internet and television are streaming free for all and you realize your disgusting game is over. I hate you Comcast, always have. It sucks that you are in charge of the internet. read more

They falsely advertise cheaper prices for your same service that cleary does NOT say it's for new customers only, and then won't give that price to thier existing customers who have been with them for years, telling you it's for new customers only even it's not in the terms at all! They are offering the package for $34.99, they want to charge me twice that to renew with them! read more

If there's any conceivable way you can get internet from someone else, leap at the opportunity. If you don't, you're likely to deal with long wait times, incompetent staff, misleading claims about speed and service, and a host of mysterious and ever increasing charges to your credit card. I so loath comcast, that having an internet option other than them, is a primary factor when I select a place to live read more

Oh Comcast! So, in February, all the tvs in my house started getting this digital "tiling" (that's their term) where the sound cuts out for a few seconds and the picture get's all fragmented. I call Comcast, they send someone out. He can't fix it. Fast forward to now and I've had them to my house 8 times (!) to fix this problem, plus 2 more appointments that they didn't show up to. Guess what, problem still isn't fixed! Each time a different technician who has no clue what was done previously. Finally, I've been working with their "stealth team" which is apparently their top technicians, but still no luck solving the problem. You would think they would be able to fix their own system! I'll update this post if they are ever actually able to solve the problem... Update: It took 16 tech visits, they completely rewired my house, and found the problem...in a box on a pole 3 blocks away... ALSO: Watch their billing practices - if you order one of the two digital boxes you get for free and have it shipped, they will tell you it's free shipping, but watch your bill! A $9.95 shipping charge showed up on mine. A quick call got this reversed (some apparently entered the wrong code, odd since I specifically asked about this!), apparently this is a common problem (http://consumerist.com/2009/04/comcast-sends-customer-free-self-install-kit-then-adds-995-shipping-charge-to-monthly-bill.html). Just FYI! read more

Watch out for Comcast's very unethical practices. Each of the following things happened without my asking for it and without Comcast informing me: * Raised monthly bill about $20; * Changed my internet-only plan to a combo-package with cable-TV; * Sent a cable box to me via UPS. When I called them to ask "what's up" and said that I never ordered / never wanted these things, they said that they were sorry for the error but that my plan was already changed and that I could not go back to my prior plan because *that* plan was no longer available. They offered to sell me their current internet-only plan (more $ for less mbps), but they could not restore my prior plan... the one that I never wanted to cancel in the first place. Despite the fact that I never requested these changes, they stuck to their guns that they could not do anything to reinstate my prior plan. WOW! Super shady! To top it off, the guy on the phone said that he did not have a boss / supervisor and that there was no one else with whom I could speak to explain the situation and try to get some help. Total dead-end belligerence. Don't understand how they expect to keep any customers this way. Guess they have a monopoly. read more

After my non-contract promotion ended, my bill shot up from 40 to 90 dollars. I called in, and although they could not return me to my original price, they assured me that the new promotion would be 65 for my cable and Internet (which now was half the channels and half the Internet speed). I paid over the phone for that first month. When I went to pay my bill the next month, the price was still 89.99. I called and they said I couldn't change it since I was in a CONTRACT that I was never informed of or agreed to. And if I want to cancel I have to pay out the rest of the 12 month contract? I will never use them again. read more

Wish I could leave ZERO stars. For the third time they have inexplicably started sending our bills to another address. Every time we call they say we don't have a Comcast account. Honestly can't figure them out. Terrible overseas customer service. read more

Fast and efficient if you get there when they open. I heard horror stories of mid-day lines/delays, so I got there early and was in/out within 5 mins. read more

Received excellent customer service today when cancelling service because we're moving out of state. Isaiah and his manager both spent extra time and effort to help me. read more

I give these clowns 1 star only because I cant give 0. I hate these guys, they are the only provider in my area and they act like it. Good luck if your cable goes out or you have any other issue with them. They could care less to help. read more

They are so terrible. If you have any other choices, DO NOT use comcast! I made an appointment to have cable tv and internet installed from 12-4pm. A tech called at around 11 using his private number. I didn't hear the phone rang, so I didn't answer and he didn't leave a message. I got a miss call from him again at around 12 and he didn't leave me a message AGAIN. I called back in 5 minutes and he said he already left because he had waited hour and a half. WTF! My appointment was from 12-4. I called customer service and she said I needed to reschdule. Hell NO! I'm not gonna waste my time again!!!!! read more

If you were hoping for customer service at this store forget about it. I have been sitting on a bench for a half an hour to pay my bill and update my auto pay. I didn't realize when when they moved to their new location they would drop to the level of Verizon stores. They could a least have one person to take payments instead of selling phones. In my area i am stuck with them. Bummer. Get it together comcast read more

i would give no star rating if iI could!!!! They will not give you rate quote with out taking all of your personal information. This is not a good way to do business. EVERYONE SHOULD GET THE SAME QUOTE FOR NEW SERVICE IRREGARDLESS. When I told them this and said I just want a quote without providing it they refused. I politely said I no longer am interested and said good bye.. They then called me back twice in the minute following our ended conversation. That is not a good way to do business. CLEAR WIRE HERE I COME!!! read more

I had an unexpectedly helpful experience here. After talking to a rep on the phone to upgrade my service package, I was sent here to grab a cable box to complete my activation. The store rep was much more helpful and knowledgeable than the one I spoke to on the phone. I had no interest in connecting the cable box I had to pick up to a TV--the TV/internet package was the cheapest way for me to get the internet speed I wanted--and he assuaged my concerns about this being an issue. I very much appreciated his clarity, conciseness and directness in helping me out--not something I can say too often when dealing with Comcast. read more

I love/hate these guys. I have been a loyal customer for gawd knows how long and I pay whatever they demand (bastards!). But, the alternative is not pretty. I tried the clear thing for a few months and for standard email/web browsing, it was ok but would hiccup now and then. I finally couldn't stand it and went back to Comcast. So, since I can't break free, I will say this for them: - Their customer service is actually quite good. I can usually speak to a live person fairly quickly - The few occasions I have had to go to the physical building to pay a bill or return equipment, the queue was not horrible. I mean, yes, the lines were atrociously long, but there is an attempt to sort issues by having your walk-up and type a few lines about your issue. Then you are given a number which can be for any number of lines. -One day, when I was waiting for almost 45 minutes, there were a few attempts by personnel walking through the line to get folks to drop off equipment and not wait in line. This helped a little. - Even on a bad day, the customer agent and I could have a laugh. That's the nice thing about dealing with real people and people who apparently have enough autonomy to make some decisions to make sure you have good service. It was not an endless transfer to a "supervisor" or other person like I have experienced with other companies. So, hate them if you will. Most of the time, my experience with them has been good. Now, about their pricing...awful. I will agree that they charge way too much, but what can you do? read more

Good to hear all the experiences with Comcast. Kinda matches our experience. Like most big company bureaucracies today, trying to do everything by internet or phone... and never being able to contact a responsible person. Using Comcast internet business account... cant get an email thru to my wifes school (not the school side problem, at least Comcast got that far), and cant get certain links to work from their homepage. Trying to get to a person who can/will follow thru is impossible. Only get stock emails and dead-end phone referrals. Am trying to decide on the worst of 2 evils (bureaucracies)... Qwest or Comcast (Verizon doesnt serve our area). We were able to talk to a live person at the local Qwest 'kiosk' about the setup (very helpful, and got their card)... dont know how far that will go for customer service after connected. Thoughts ? read more

Two hours on the phone being disconnected 11 times and still no one to resolve the issue. HORRIBLE CUSTOMER SERVICE. I then had to drive to a service center and wait in line another hour. All they did was try to convince me to go home and create an online account to resolve the issue. If there was any justice, the government would break up Comcast like they did AT&T and we'd have competition. Over priced, horrible service, horrible company. I'm switching to DSL. Not that they will be much better, but I refuse to let comcast profit. Their own workers joke "thank you for calling Comcast, your time means nothing to us." read more

Comcast is, has, and always will be the service provider version of an aenima gone wrong.... Need I say more?

*I finally realized why they changed their name to XFINITY, because the Comcast brand has screwed so many people over for so long now, including me. read more

This company has good people working for it but there process is so messed up that it is absolutely unbelievable to me! I've wasted over 5 hours of my life in the last two weeks just dealing with trivial customer service problems! If you have the option to get directv or some other carrier I would definitely steer you in that direction! The one and only reason I have comcast is so I can watch blazer games. If it wasn't for that I would never be a customer now or in the foreseeable future! Worst company I have ever had the unfortunate experience with!!! read more

This is a horrible company to work with. Very few who are there really know anything about customer service. If you can find any other way to get tv, don't go to Comcast. Nothing but frustration! They know they have a monopoly and if your name isn't Comcast, then they don't care about your problems. Poor service at their "stores", over the phone, and in home. They treat you like you are the problem and they hope you will go away. So very disappointing that there are still companies who believe you are an interruption to their business instead of you being a customer. I am currently on my 5th cable box in less than a year! read more

Does any one else's internet drop 20-50 times a day??? This is a serious question and no it is not an exaggeration. They will try to tell you that it's your router when obviously it isn't, and when you are so sick of their bull crap service you upgrade to their modem/ router combo and the problem get EVEN WORSE then it was before.. then you... a logical, and fairly calm human being are to the point of throwing a fit like a 5 year old and have to wait for someone to talk to about it but end up sitting on hold for almost an hour just to have the person on the other end to not understand English to the point that you hang up out of frustration!!! I could go on forever about how sh#t they are but it doesn't matter, because their competition is just as bad... I think this video describes it best: https://www.youtube.com/watch?v=KMcny_pixDw read more

We were expecting a long wait and a tough time here but we were so happily surprised with the quickness and great customer service! Derek was extremely helpful and nice. He took care of our issue and even saved us some money all in under 10 minutes. Wow! This turned around our day -- thank you guys! read more

Went at 5 pm on a weekday, didn't have to wait, got my self-install kit and Internet service without any trouble. The customer service rep, Cori, was polite and fast. I was pleasantly surprised! read more

If you use the name Comcast and service in the same sentence then you must be reciting a fairy tale. We have monthly visits (and I do not mean my period) from a Comcast tech. They do not come when they say that they will and when they do make it here they do not fix the problem. I waited for 6 hours today only to call and find out that the appointment was for 10-12 tomorrow. (I specifically told the phone person that I would not be home tomorrow so I need them to come today. I was given a 4-6pm window and told that they would call at 4pm to confirm their ETA. No phone call and no one came. When I called and asked to speak to a supervisor I was lied to by him. First he told me that the tech tried calling me 3 times. I asked for proof that him called me. I told him that I received no phone calls. Then he said that my appointment was not until tomorrow at 10-12. I now have a new appointment but I doubt that they will show up and if they do I will have to make yet another appointment to get my service fixed. Their average on every repair is 2-3 visits to get it right. read more