XFIN is robotic , uncaring ( both on the phone , chat and at the store ) thanks Vlad ...... they have disconnected while on the phone. Thanks Jack ..... next ...... although I can't prove it .... I believe they have siloed us into the "elderly stupid" grouping. I think they charge us more because we've been loyal . We have spent weeks and still have not have fully working video and internet service. A rating of ZERO would not be low enough. read more

I went to the store today to return the wifi I had called a week ago and they told me I had to pay a fee. However I went today and a lady with a big nose high bun , tall and brown skin helped me and gave me a dirty looked. I asked her I came to return the wifi box. she said "leave it there " walked away. and I was like I have another question I was told on the phone about a fee and she basically ignored me and helped the guy behind me. I asked her again and she was like idk maybe pay other there. with an attitude! please fire her WTH. read more

Needed malware removed from my phone. My tech was Anthony Wilson who was respectful and efficient in finding and solving the problem. It happened to be a newly installed app. He uninstalled that app and phone now works great! I never would have been able to resolve this issue on my own. Thank you, again, Anthony, for the wonderful service you provided. read more

very rude because I was coming to return my wifi box, didn't answer my questions and walked away

don't go here they are terrible they don't want to help you. I went in for help and now nothing on my 1000 dollar phone works go anywhere but here I hope they close this store read more

Xfinity services don't even deserve a single star. They are one of the worst companies out there today. BEWARE of this company and do your research and read the reviews others have left and the experiences they have had with this company. It will have you changing your mind in a hurry. There are so many problems with their services I wouldn't know where to start. Their system is buggy to say the least. And if by chance you get to talk to an actual human being (rather than their crappy AI) good luck on understanding their broken English. My advice is to take your business elsewhere or you will eventually regret it. read more

This place sucks. I waited in line for like an hour to RETURN my motem- with my cancellation done online and with my receipt printed already. Avoid avoid avoid. read more

Don't even make an order to pick up at this store. They'll still have you waiting in line no matter if you just need to pick up on express pick up like the website says 1.5 hours just to do the same thing I did online. What a waste of time. They should rewrite that on the website so you don't have to fill everything twice. read more

Takes a lot of time for them to attend the costumer, the people who are brought to the front desk who speak Spanish are really rude one mostly a Latino curly hair who talks in a bad attitude. really bad service in general you wait so much to be talked in a attitude the whole time , I don't know why but I hope it can change soon. terrible service read more

Absolutely horrible cell service. Neither mobile support or the Xfinity stores can resolve the problem. Totally misled by indicating they have Verizon service. Verizon worked, Xfinity doesn't. I've been trying to contact management but everyone refuses to let me past the store sales people. read more

Came in when I was due for a a new phone. The staff was so helpful and kind! I wanted to hang on to my previous iPhone and have it unlocked to give to my dad and the customer service employee was incredibly helpful and even wrote down the number to call and provided me with all pertinent information (I.e. IMEI number, serial number etc..) to provide Assurant to get it unlocked (the phone was fully paid for). She also gave me the in's and out of the benefits and redundancy in getting Apple + care and the xfinity insurance for the phone. Very informative as there are pros and cons to each. I highly recommend this Xfinity location. I was treated well and their staff is superb - honest, trustworthy and extremely knowledgeable. read more

I have sent email after email call after call I never get the spores I pay for ! ! Almost always get half of half of what I pay for so I'll pay for 250mbps and will get 66 at most might get 100 but I lose service 3-5 a week every week for the last year . Have gone though 2 modems and countless hrs wasted on your help line ! DO Not was dye your money here you will never have internet !!! read more

Xfinity Store by Comcast - Everyday I get the messages out an outage that never gets fixed it's seems like everyday - Internet Service Providers Near Me - Thornton, Colorado

The store sucked - after some man asked us to have a seat and we would be helped him and some young girls which places she went to the front counter started playing on her phone he want to help somebody else and everybody else just sat there waiting for her to do something finally after 5 minutes I got up and left- bad management read more

When you need to swap out your cable boxes, this is the place to go. I was upgrading my service and this was the closest Xfinity/Comcast location so this is where I went. The place is organized and even though it's a high traffic location they get everybody checked in and taken care of quickly. read more

If I could NO STARS I would. While I selected the Thornton location. This review is for Xfinity Mobile all together. I made the huge mistake of getting cell service through xfinity. The rude people at the Thornton location should have been the warning flag. I gave them the benefit of doubt because they were busy and the Rep was overwhelmed. Maybe she wasn't properly trained because the amount of mistakes she did on my account costed me hundreds of dollars. The following happened because of mistakes an xfinity rep made and getting them to rectify each mistake has been a battle. 1) I was double charged on monthly bills. They don't reverse the 2nd charge. They "just" credit your account so they keep your money. Even if that double charge is a few hundred dollars. They blame it on a "technical glitch". This has happened several months in a row and totaling several hundreds of dollars. It turns out when the rep set up my account... she set the REQUIRED autopay TWICE. So for several months I was receiving a double charge of $242 and they wouldn't give me my money back. They just credit it to the account. Eventually after several months and a lot of arguing, this was fixed. 2) my daughter travels a lot as a young adult. There were too many times she was without service. We were told xfinity use's Verizon towers. We were NOT told xfinity is bottom tier on the towers and service isn't guaranteed because xfinity relies mostly on wifi connectivity as their signature service boost. So my daughter switched her service to Verizon. She has excellent coverage EVERYWHERE she travels. I went through the standard protocols to cancel her line and at the end of the call I was told "I've cancelled the line on number (720) xxx-xxxx is there anything else I can do for you. I said no. Fast forward a month and I see I'm still getting charged. I call. They apologized and said the credit will go on my account. They won't return it to my card. Fast forward another month. They billed me for a cancelled line again. I call. They apologized again. This happened for 5months. Totaling nearly $600. I was paperless billing and I asked then asked for an audit on my account because I didn't see any full credits "post to my account" when I reviewed my bill online. I saw only the insurance fee for the cancelled line post as a credit. They audited and found the discrepancy and offered to pay $200 as a credit since I didn't report it after the first month. I argued. They cited some policy I agreed to when I signed up with them. To this day that $200 credit has not been applied. I called. They say "ok I see the notes. I'll escalate to a supervisor". It's been about 3 months and a dozen calls. My advice. Don't do business with this company. It's not worth the headache. You'll get scammed. read more

Well was looking to set up internet but with an almost 90 dollar charge no way! In las vegas we were never charged for setting up our internet, and with hotspots and phones getting faster no reason to buy internet, I would drop the installation fee if you want more customers. Not everyone needs high speed maybe some people like myself want it for gaming but I watch all my shows via streaming with no issues without it. So not going to purchase. Drop the install fee it's a joke or at least lower it to be more reasonable. read more

Shameless solicitors. Clearly I have a no soliciting sign. Clearly they violated it. They did not leave wine or do my laundry. Seriously though, we switched to century link last year because Comcast is so dishonest and literally was down every time we needed to use it. Century link has worked consistently for a year and did not raise our rates double or triple when the year contract ended - can NOT say the same for Comcast. read more

Xfinity Store by Comcast - Internet Service Providers Near Me - Thornton, Colorado

this music they are blasting is ubiquitous....,,,,,,,,This is not good customer service.......

I wish I can punch that robot customer service impersonator in the face! It's the most annoying thing to deal with. I almost want to pay a cancelation fee because I hate it and your company so bad. read more

This review is for XFINITY / COMCAST in general and not directed at the store. I work in an industry where we VALUE our existing customers as much as new ones. XFINITY / COMCAST Just bows to the new customers and screws the old ones. I am a two year loyal customer. Things have changed and I don't watch TV much anymore. I want basic and cheap!I want the deal listed below. They give me the run around saying it is not available any more and this was only for new customers... then try to up sell me. They lie to you as the deal is still advertised on the internet. I will go to Century Link even with much slower internet speeds as I am sick of poor customer service and getting screwed. Revenue driven BS!! $39.99/mo Up to 25 Mbps | Local Channels Internet plus TV w/ HBO read more

Do NOT go to this Comcast location! I lost the 5G rating on my phone and took the phone to this location to find out why. When I removed the phone from it's case, the plastic back of the phone was buckled. I showed this to the original customer service agent who stated that it looked like the battery had blown. Comcast would not replace the phone until I paid the outstanding $50 owed for the phone, which I purchased through them. I was told that I would have to contact the manufacturer because Comcast's warranty was only good for 14 days after initial purchase. I asked to speak to a manager who might be able to do something for me. Not the case, I spoke to 2 "managers" who offered no options for my situation. I have been a customer since the 1990's and a senior on a fixed budget. One particularly rude manager, Josue, told me he wouldn't talk to me, there was nothing he could/would do for me. So he handed the damaged/dangerous phone back and walked away. After contacting Comcast CS, Ann, on the phone, I was given 2 options regarding my situation. These so called "managers" need training on how to treat customers. The original agent I spoke with made an effort to help me but was stopped by the managers. Management here is disrespectful and inconsiderate! read more

Xfinity Store by Comcast - Back of LGK51 cellphone, "Blown battery". - Internet Service Providers Near Me - Thornton, Colorado

First time we went to this location they conveniently closed early. Which happens and is understandable. Although annoying when the website says one thing and the location says another. Second time we went the employees were very nice but didn't seem to know what they were doing. I needed to set up my at home wifi as a first time buyer and was told my address was blocked due to previous renters. I told them we just moved in and could show them our lease. They said we would need to show the lease and addition documents and to call a help line. We drove home and called the help line explained the situation and our address was immediately un blocked. The phone service was a million times more helpful. We had the option to pick up our equipment that day which was awesome. However this extra trip with these gas prices could have been spared if they could have done this part themselves. Finally we picked up our equipment and drove home. Only to find out they did not give us everything we needed resulting in an additional trip. Gas prices are outrageous right now and to drive back for one cord was really annoying and expensive. The online or phone workers are way more helpful. These workers need more training and support to have better quality customer service. read more

Xfinity will do anything to make you use their router and up charge you. Even if it means illegal and fraudulent activities, I stopped in this location and they did not even care about the actions of Xfinity. My router was not working and the technician told me it was broken and would never work. He then proceeded to set up the Xfinity router ($15 a month while mine is free) and after setting it up I told him I would not want to use it because my router worked perfectly last year with this company. And so after he leaves and he's on the phone with Xfinity my router starts working after he promised me it was broken. Which tells me Xfinity forces you to use their router so you pay more, but once I said no he finally sent the proper signal to my router. read more

I returned all my equipment in early June to this store, and didn't receive anything from them when returning (I was told "we just pack it up and they scan it"), and a couple of weeks later got called from their equipment returns collectors saying I didn't turn anything in. I turned everything in and have since gotten an email from them another week later. Almost impossible to get ahold of someone at Comcast and this keeps dragging on with little I can do. This is very frustrating, since I took in all my equipment the day I canceled. read more

My son was turned over to collections for equipment he turned in! I was with him when he turned it in! Many reviews online state this has been an issue with many others! We can't seem to get this resolved so I am going to switch my $400 per month xfinity to direct. Just unreal that a persons credit can be ruined because of xfinitys incompetence. read more

The customer service line should just be called the nightmare and horror line. Or the broken promises line. 8776807173 is a free nightmare, call if you dare! But be careful, it takes a dump on and inside the American dream. read more

We haven't even had service for a month and it's terrible... They gave us the wrong equipment two different times, speaking to customer service was very unpleasant, rude and didn't resolve any of our issues. Our internet modem will not connect to all of our devices and when it does it kicks you off. We pay over $200 a month and I would not recommend this service to anyone for numerous reasons. read more

Seriously...... I needed to speak with someone about the charges on my bill. I will never call customer service again, so I figured I'd go and chat with someone on the xfinity site. I told them I need my bill under a certain amount because it went up quite a bit this month, what can they offer me? They tell me they sent an email with a new plan they think I'm going to love. I open it up, and it's $40 more than what I was charged...... I was like wtf That's not less than what I'm paying, and they said well they think I'll really like this plan cause I can call internationally for free. I said I don't have anyone to call outside of the US, and they said well maybe I'll meet someone LOL Guess I gotta go into the store front again and talk to someone in person. Never do chat, or Call the service center. They really have no freaking clue. read more

Buyer beware.....we called to discuss some issues all which seemed to be resolved. To our surprise we had to call again to find out the status of the issue resolution and found that there was no record of the previous conversation. Needless to say we are back to square one. read more

Worst internet provider I've ever had it crashes at least once a day, I've asked neighbors and they have the same issue. It's a big bummer when it comes to doing class assignments and work. read more

Decided to leave AT&T for Xfinity's mobile service. Had the pleasure of having Allison to assist us and hands down she covered all the questions we had. She got our service running and walked us through all the features and ways to save $$. If you're looking to switch and want someone that is easy going, go to this location Fri-Sun and ask for Allison as she was awesome. read more

Wonderful service everytime i go here. My bill creeped up due to my co tract ending and they got me a promotion that saved me money and got me better stuff! read more

I have nothing but extremely wonderful things to say about all of the employees in this store. I had a very difficult issue and they all did their very best to help get it solved. Jasmine was my main contact and extremely patient helper; but every single person in this store is helpful on a regular basis! The assistant store manager Jesse was such a help as well. I was there on and off for no less than 4 hrs by no fault of theirs but in that time even though they were working on my problems I watched as they attended to every single persons needs in a patient and timely manner! Jesse regularly ask if he could carry my phone with him while Jasmine worked with other folks and Jesse wanted to attend to someone who had just walked in! Overall they are a very attentive staff and very friendly and professional! Absolutely love this store!! read more

Fantastic service. I came in thinking it would take an hour of jumping through hoops and filling out paperwork. I was in and out with what I needed in under 3 minutes read more

We visited this store twice in the last few weeks and had a very positive experience each time. Staff was friendly and fast in solving our cable box issues. One staffer, Courtiney, went well above and beyond to help us. Everyone in the store was wearing masks and at a safe distance from one another thanks to clear signage and conscientious customers. read more

What a joke... people saying one thing and they do another... terrible experience with this company... will not resign once current package is up. Horrible customer service read more

Great customer service!!!! Walked in and had a great experience right off the bat! Also had a sales rep come to my house and she was just a great individual. I am very impressed with the product and how being treated compared to direct tv. I would highly recommend comcast to all my friends and family. read more

After speaking with 7 different people at 1-800-COMCAST with nothing to show for it, we decided to head to this store to have our service transferred to our new house (we moved here from out of state). Rachel greeted us and began answering all our questions right away, and was an amazing help. If you need anything from Comcast, put down the phone and go to this store, everyone there was friendly and knowledgeable. read more

Man this place gets a lot of negative press and reviews! I had to set the record straight. I went last week at about 5:45pm to switch my cable account to a friend who took over my apartment. No one likes dealing with big corporations that lock you in for life and steal all your money, so there were a LOT of cranky faces there. But you get what you give. We waited less than15 minutes despite a pretty big crowd before being helped by Josh. He was pleasant, polite, and professional. We were full of smiles and laughs and it made the whole encounter great. As with most humans, if you are a jerk they will probably be a jerk back. So be nice and polite, and maybe even friendly and you will have a good of a time as we did! read more

So nice to go in & get answers by helpful employees in person rather than the dreaded phone call center . WAY better at the store. Thanks for doing something positive Comcast/Infinity. read more